BlackberryID

Can somebody please help me recover my blackberryID ... Out of my stupidity I have forgotten the password and the answer to the security question for my blackberryID... How do I get it back???
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Sorry, you have to remember either the BlackBerryID password, or the secret question answer. Without either, you're stuck.
Your choices are:
--Use another email account to create an entirely new BlackBerryID (with which you will lose access to any purchased apps using the "forgotten" first BlackBerryID, or
--Find the initial email you were sent to confirm the initial BlackBerryID, and in it is a link to click to cancel and delete the account. Click on that, delete the account and then you can use that same email to create an entirely new account.
Good luck.
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Similar Messages

Unable to access my BlackBerryID

Hello dear experts,
I have a problem with my BlackBerry ID. At the moment I have created this ID I made a mistake: I chose the wrong appendix for my linked Email-Adress (Meaning [email protected] instead of the correct value [email protected]).
Then I unfortunately made another mistake and answered with 'YES' when I was asked if I want to reset my 'BlackberryID password. Due to this, I guess a new inital password was sent to the Email adress, which I'm not able to access (because it is not [email protected] but [email protected])
That causes, that I'm now not able to access my BlackBerryID any more. I already have created some fail attempts.
Question: is there a possibility to change eiher my email adress in the BlackberryID or can I get the new initial password on any other way?. Please help me!
Best Regards
Thomas

Unfortunately, all methods require you to be able to receive the email that will be sent out:
KB26361 How to change or reset a BlackBerry ID password
Which leaves you now with just one option, that of abandoning this BB ID and starting over:
KB26694 How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone using BlackBerry 7
Hopefully you have no purchases on that original BB ID, as those records will now be lost.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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How to delete a blackberryid when you don't know the password or answer to the security question

I have forgotten my password and answer to security question. I would like to delete and restablish my blackberry id account. Is this possible

Good day
welcome to BB forums
There no need to make mul posts of the same issue someone will help you,
If you don't got your password or your answer to your serect question you won't be able to access your old Blackberry ID
You've no choice but to create a new one ---> http://bbid.com make sure you keep your info save good luck!
Read below article you won't be able to use the same username if that helps!
After deleting a BlackBerry ID the unique screen name is unable to be used with a new BlackBerry ID
Want to contract me? You can follow me on Twitter @RobGambino
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Blackberry ID - forgot password, forgot password recovery info, exceeded login attempts, why can't BB send me email to reset password.

THE ISSUES ARE:
1. FORGOT PASSWORD
2. FORGOT PASSWORD RECOVERY INFO
3. EXCEEDED ATTEMPTS TO LOGIN
I HAVE READ OTHER PEOPLES FORUM PROBLEMS THAT ARE THE SAME. WHEN I FOLLOWED LINKS THAT SUPPORT GAVE THERE IS NO SOLUTION TO ACTUALLY FIX THE PROBLEM.
What I need is simply this: Blackberry to send me a RESET PASSWORD link to the email I have registered with Blackberry WITHOUT HAVING TO PROVIDE PASSWORD RECOVERY INFO. This will enable me to bypass unknown recovery password info and access my Blackberry ID account.
Why haven't I been able to find a solution to fix the problem?
BECAUSE IT DOESN'T APPEAR TO EXIST........ ANYWHERE..... EVEN ON YOUTUBE BLACKBERRY ARE RUNNING AN OUT OF DATE SOLUTION CENTRE.
When looked online to Blackberry youtube video it shows a solution that doesn't exist! WHY? BECAUSE IT WAS UPLOADED IN 2011. DUH. http://www.youtube.com/watch?v=lvdRb4qNG1M
If I can't remember my password or recovery password info there is NO other option available that will send me a reset password via email so I can keep my current BB ID.
KB34776 - does not apply because you HAVE TO BE ABLE TO REMEMBER YOUR RECOVERY PASSWORD!
CHECKED THIS OUT...
Workaround
If the BlackBerry ID password has been forgotten but the answer to the password recovery question is known, select Forgot Password on the smartphone and answer the recovery question to generate a password reset email. Follow KB28685 to complete this process.
If the BlackBerry smartphone user knows the email address used for the BlackBerry ID login but is unable to remember the associated password then it is possible to reset the password using the steps below:
Note: If the BlackBerry ID account is not confirmed, it is necessary to provide the answer to the password recovery question as part of the web based password reset flow.
To see if a BlackBerry ID account is confirmed, log in to the BlackBerry ID account, select Account Details and locate the Email Status field.  For instructions on confirming the BlackBerry ID account follow KB34137.
Browse to the following URL using a desktop browser, the BlackBerry Browser on the BlackBerry smartphone, or the Browser on the BlackBerry PlayBook: http://blackberryid.blackberry.com/bbid/recoverpassword
Enter the BlackBerry ID Username (email address) and the CAPTCHA characters, then clickSubmit.
Enter the Answer to the Password Recovery Question, then click OK.
Note: Answering the recovery question is only required if the BlackBerry ID account is not confirmed.
A confirmation message will be displayed A password reset email has been sent to [email protected], at which point, a reset email will be delivered to the associated email address inbox.
Log in to the email account associated to the BlackBerry ID using the desktop browser, BlackBerry Browser on the smartphone, or the Browser on the BlackBerry PlayBook.
Locate the password reset email and select the Change your BlackBerry ID password link.
Note: The BlackBerry ID reset email will come from [email protected]. If the email is not found in the inbox, check the mailbox's Spam or Junk folder.
When the password reset page loads, enter the Answer to the Password Recovery Question, enter the New Password, Confirm Password, then click Submit.
A confirmation message will display once the changes have been saved successfully.
Moving forward use the newly created password whenever logging into BlackBerry ID.
If the BlackBerry smartphone user does not know the email or password that was used for the BlackBerry ID, the BlackBerry ID will be locked out after 10 unsuccessful login attempts. See KB24157 for BlackBerry ID lockout behavior.
THEN CHECKED KB24157......
Overview
BlackBerry ID is the master key to BlackBerry smartphone products, sites, services and applications, including BlackBerry Protect and the BlackBerry App World storefront.
To prevent unauthorized access to the account, the BlackBerry ID will become locked out after a number of failed attempts. See the information below for an outline on the expected behavior:
Local Authentication Lockout
On BlackBerry PlayBook and BlackBerry smartphones if the user enters their BBID password incorrectly 10 times on the BBID sign in screen, verify password screen, or BBID Edit screens, they are LOCKED OUT of all the following functions on that BlackBerry device for 15 minutes:
Authenticating with their BlackBerry ID on the sign in screen
Authenticating with their BlackBerry ID on the verify password screen
Authenticating with their BlackBerry ID on the BBID edit screens
Note: The user can still log in on the web or any other devices associated with their BlackBerry ID. They are only locked out on the device where the 10 incorrect attempts occurred. On the locked out device, after 15 minutes, they get 1 try to provide the correct password on the sign in and/or verify password screens. If they fail to enter the correct password, they are locked out for an additional 15 minutes on that device.
Account Server Lockout
Users have total of 10 attempts to enter their password correctly against the BlackBerry ID Account Server.
The scenarios that increment the Account Server lockout counter are as follows:
Providing an incorrect password anywhere on the BlackBerry ID web portal (blackberry.com/blackberryid)
Providing an incorrect password within the BlackBerry ID Edit feature on any BlackBerry device or BlackBerry PlayBook
Note: if a user provides an incorrect password 5 times on the BlackBerry ID web portal (blackberry.com/blackberryid), and then 5 more times on the BlackBerry ID Edit feature on their BlackBerry PlayBook, the cumulative number of failed attempts is 10. Once the user has made 10 incorrect attempts to provide their password against the Account Server, they are locked out of the Account Server PERMANENTLY until they reset their password.
See KB26361 for information to reset a BlackBerry ID password
Note: The Account Server Lockout does NOT prevent the user from local authenticating on devices (the user can still authenticate on the sign in and verify password screens on their BlackBerry devices).
Forgot Password Lockout
If the user answers their Security Question incorrectly 10 times, they are locked out for 15 minutes of Forgot Password functionality on all interfaces such as:
BlackBerry website (blackberry.com/blackberryid)
BlackBerry PlayBook
BlackBerry smartphone
Note: After 15 minutes, they get 1 try, and if they fail to answer the question correctly, they are locked out for an additional 15 minutes.
THAT DIDN'T WORK SO NOW ITS BACK TO..... KB26361
Overview
To change the BlackBerry ID password, complete the steps below for the specific device:
From the BlackBerry 10 smartphone:
Swipe down from the top bezel on the home screen and select Settings.
Scroll down and select BlackBerry ID.
Select Change Password.
Enter the current password in the Current BlackBerry ID Password field.
Enter the new password in the New BlackBerry ID Password and Confirm New Passwordfields.
Select Submit to complete the password change.
To confirm the change You have changed your password will be displayed.
Also, if the BlackBerry ID password has been forgotten, select Forgot Password on the smartphone and answer the recovery question to generate a password reset email. Follow KB28685 to complete this process.
Note: When using the recovery question password reset method, the generated email will be delivered to the BlackBerry 10 smartphone if the BlackBerry ID email address has been setup via Settings >Accounts
From a computer:
Visit http://www.bbid.com/ from a PC or BlackBerry smartphone browser.
Click Log in.
Enter the BlackBerry ID Username (email address) and password, then click Sign In.
Click Account Details.
Next to Password, click Edit.
Enter in the current password, followed by the new password. Enter the new password again in the confirm password field, then click Save.
Click Done to exit from the BlackBerry ID account information screens.
From the BlackBerry smartphone running BlackBerry 6:
Navigate to Options > Third Party Applications > BlackBerry ID.
Click on Change next to BlackBerry ID Password.
Enter in the current password, followed by the new password. Enter the new password again in the confirm password field, then click OK.
A confirmation message will display Your password has been successfully changed.
Click OK.
From the BlackBerry smartphone running BlackBerry 7:
Navigate to Options > Device > BlackBerry ID.
Click on Change next to BlackBerry ID Password.
Enter in the current password, followed by the new password. Enter the new password again in the confirm password field, then click OK .
A confirmation message will display Your password has been successfully changed.
Click OK.
From the BlackBerry Playbook tablet:
Navigate to the Options icon.
Select BlackBerry ID.
Click on the Edit button next to Change Password.
Enter in the current password, followed by the new password. Enter the new password again in the confirm password field, then click Submit.
A confirmation message will display You have changed your password.
Click OK.
If the password for a BlackBerry ID account has been forgotten and the login is unsuccessful, use the following process to reset the password.
Note: If the BlackBerry ID account is not confirmed, it is necessary to provide the answer to the password recovery question as part of the web based password reset flow.  To see if a BlackBerry ID account is confirmed, login to the BlackBerry ID account, select Account Details and locate the Email Status field.  For instructions on confirming the BlackBerry ID account follow  KB34137.
To generate a password reset email, complete the following:
Browse to the following URL using a desktop browser, the Browser on the BlackBerry smartphone or the Browser on the BlackBerry PlayBook: http://blackberryid.blackberry.com/bbid/recoverpassword
Enter the BlackBerry ID Username (email address) and the CAPTCHA characters, then clickSubmit.
Enter the Answer to the Password Recovery Question, then click OK. (Answering the recovery question is only required if the BlackBerry ID account is not confirmed)
A confirmation message will be displayed A password reset email has been sent to [email protected] , at which point, a reset email will be delivered to the associated email address inbox.
Login to the email account associated to the BlackBerry ID using the desktop browser, BlackBerry Browser on the BlackBerry smartphone or the browser on the BlackBerry PlayBook.
Locate the password reset email and select the Change your BlackBerry ID password link.
Note: The BlackBerry ID reset email will come from [email protected] If the email is not found in the inbox, check the Spam or Junk folder.
When the password reset page loads, enter the Answer to the Password Recovery Question, enter the New Password, Confirm Password, then click Submit.
Note: Answering the recovery question is only required if the BlackBerry ID account is not confirmed.
A confirmation message will display once the changes have been saved successfully.
Moving forward use the newly created password whenever logging into BlackBerry ID.
Note: If the BlackBerry ID email address is a BlackBerry mail address (e.g. <username>@tmo.blackberry.net), the BlackBerry ID password reset email will not be received on the BlackBerry smartphone. Since the BlackBerry mail address is not accessible from a computer, the steps outlined in KB28111 will need to be performed.
IT ALL LEADS BACK TO THE SAME UNHELPFUL NON-SOLUTION OF USE THE PASSWORD RECOVERY QUESTION....
Can the tech department of Blackberry please sort out this ridiculous unhelpful system by sending customers a direct email if password is forgotten so they can reset without having to go through the above without finding a solution.
THANK YOU.

Hi and Welcome to the Community!
Please see this "sticky" post, along with the threads to which it links, for helpful information to guide you as you proceed:
http://supportforums.blackberry.com/t5/Social-Lounge/How-This-Site-and-Formal-Support-Work/td-p/2540...
Hopefully, this information will be of use to you.
That said, it sounds like you have exhausted all of the automatic recovery methods...but just in case, please see this "sticky" post for helpful information concerning your BBID situation:
http://supportforums.blackberry.com/t5/BlackBerry-World/How-to-regain-access-to-your-BBID/td-p/25467...
Hopefully, this information will be of use to you.
But do please keep in mind that security is a 2-way street...the human element play an equal part in that security, and you have failed at that in this situation, yet desire for the automated methods to still recover for you. Such just isn't possible, because your failure has exceeded the capabilities of the automated methods.
Hence, you likely need human intervention from an actual BB representative, which is not available in this forum (as discussed in the first link I gave you above). But, the methods to attempt to seek human intervention are posted within the 2nd link I gave you.
Cheers, and Good Luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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App Downloads to more than 1 playbook

how do I purchase an app for one of my playbooks but download to all three I own. Each Playbook is bridged to three different phones. All phones are connected to one wireless billing account

You don't, legally. It is my understanding that 'most' apps are licensed to the device, not multiple devices.
However, certain developers could have different licensing agreements, but that is up to the developer, not the BlackBerry nor AppWorld. As it is, AppWorld will ONLY install apps to the device using the BlackBerryID for which that app was purchased.
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Problems Setting up Email on Curve 8520

I'm not able to set-up email on my new curve 8520. I know that other people have posted about it before, but I still can't seem to get it working!
I have BIS and have already created a Blackberry ID. Whenever I go to email setup, the only option I'm presented with is "I want to create or add an email address" and when I click next it says "After you click Next teh Blackberry Internet Service setup application opens. After you finish setting up yruo email press the menu key and click close". On the next page , I'm asked for my username and password, and when I fill it in, I always get:
"The information you provided is incorrect. Retype your user name and pasword."
I know that my username and password are correct, as I've double checked them in BlackBerry App World, so the issue has to be coming from somewhere else.
I've contacted Vodafone several times, and RIM but no one has been able to give me a solution for this. Any help would be greatly appreciated!

heathermac wrote:
I know that my username and password are correct, as I've double checked them in BlackBerry App World, so the issue has to be coming from somewhere else.
Heathermac, the username and password for setting up your email on your BIS account is NOT the same as your BlackBerryID... two very different and totally separate things.
You might want to make your BIS login the same as your BlackBerryID, that would be convenient and a good idea, but they are not the same. They are set up differently, and one does not carry over to the other.
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Report doesn't recognize the member ID and data not displayed

Hi Experts,
we have a problem with EvDRE Input schedule or report is related to insert member function .
When the regional config is set to comma for decimal symbol and point for thousands symbol.
If the user inserts a member which includes numbers and a point.
The BPC report inserts a new line with the ID replacing the point for a comma.
1. Logon BPC Excel -and open Input Schedule . Enter Decimal Figure
     Ex : 2007.TOTAL   2222,2222
2. Send data to server and press refresh worksheet. Its aggregation in "2007.TOTAL"
3.Then I have refreshed, I enter data in in another cell and send data,all r fine now again.
4.Wait 2 to 3 minutes nothig happend in the system (BPC Exl).Then press REFRESH button.Exept TOTAL have chnaged its value after decimal place-round proces happend.
5.Press Expand All. Result looks like : Some figures from Total level disappeared,values after decimal point still rounded.
6. Send decimal figure to the server and after sending process completes. I refresh ,figure in this cell becomes rounded
7.Then I Logoff from the BPC Excel and logon back.Open the same input schedule .Values are correct again.
8. Send data --Refresh ..its working fine.
The decimal process is rounded and disappearsometimes.Please suggest.Thankyou.
Regards
Yaswant

Oh, you're providing new information. Why would you not say that to begin with?
Anyway. Does the NEW SIM card have the BlackBerry Data Plan on the SIM account? If not, then it will not connect to the BlackBerryID.
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BBM email and password

Hi
I am switching from a blackberry curve tto a Z10 . i am trying to retore my BBM contacts.but can't remember the email and password I used. Is there a way to find this out?

How to change or reset the BlackBerry ID password
You have to remember either the BlackBerryID password, or the secret question answer. Without either, you're stuck.
Your choices are:
--Use another email account to create an entirely new BlackBerryID (with which you will lose access to any purchased apps using the "forgotten" first BlackBerryID, or
--Find the initial email you were sent to confirm the initial BlackBerryID, and in it is a link to click to cancel and delete the account. Click on that, delete the account and then you can use that same email to create an entirely new account.
Good luck.
http://www.blackberry.com/btsc/KB26361

Do I use the same BlackBerry ID for my PB as I do for my 9810?

Probably an elementary question, I know, but I want to be ready when my new PB comes Thursday (excited!!)
Solved!
Go to Solution.

Yes, that is ideal to use the same BlackBerryID.
You don't HAVE to, but you should, there your AppWorld and such will have the same apps shown as a common ID has been used.
1. If any post helps you please click the below the post(s) that helped you.
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3. Install free BlackBerry Protect today for backups of contacts and data.
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I have one blackberry id and two blackberry's but can only receive e-mails on one device!

Hi all,
I have a problem! I have one blackberry id and two blackberry. I have given my old blackberry to my wife.
I have just setup my new phone but whilst setting up my e-mails on my new phone we have noticed that the e-mails have been transferred to my new phone but have stopped working on my old phone.
The odd thing is my wife had a previous blackberry and we were able to both get the company e-mails on each phone.
The message that appears when e-mails have been transferred to the new phone is there is another device registered to this blackberry id and only one device can receive e-mail.
How can I unregistered my old phone from the blackberry id and re-register it under my wife's details and hopefully receive the e-mails on both phones?
Please help as its vital for the business.
Cheers Nick

Hi woodbe and welcome to the BlackBerry Support Community Forums!
The BlackBerry ID is only designed to work on one device at a time. Your wife can sign up for a new BlackBerry ID by going to www.blackberry.com/blackberryid. Also, to receive email on her device, she will have to have a BlackBerry data plan configured with your wireless network provider as well.
To change the BlackBerry ID on her device, you can back it up using the BlackBerry Desktop Software, then perform a security wipe from Options>Security. Upon the reboot, sign in with the new BlackBerry ID, then you can restore the data using the BlackBerry Desktop Software again.
Thanks.
-CptS
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How can I change my BB ID email account ?

My hotmail account (which I use it to register BB ID) just got blocked
I want to know if I can change my registered email related to my BB ID ?
can anyone help me on this?
Thanks in advance

sign in to blackberry ID on your computer and it will allow you to edit your details. your username will be the email address already set up so you can change it there and then verify after.
link to signing on on computer:
https://blackberryid.blackberry.com/bbid/login?callbackuri=&i=12959181
worked for me!!!

If I delete my blackberry ID and create a new one with the same email will I still be able to get my old bbm contacts?

Hi so I forgot my bbid password and answer to security question so Im stuck now..please RIM really this is poor that you dont have a sytem to reset it without those two things I see hundreds of posts all over google with people with this problem so if there is a way let me know but as you can see in the subject that's my question if it's not possible to reset it without security queston answer
Regards
Garry

It is my understanding that if you delete the account per the instructions below, you will be able recreate, but you will NOT have access to the prior BBM contacts.
Read this for full information and suggestions to regain access to your BBID >> http://supportforums.blackberry.com/t5/BlackBerry-World/How-to-regain-access-to-your-BBID/td-p/25467...
You have to remember either the BlackBerryID password, or the secret question answer. Without either, you're stuck.
Your choices are:
--Use another email account to create an entirely new BlackBerryID (with which you will lose access to any purchased apps using the "forgotten" first BlackBerryID, or
--Find the initial email you were sent to confirm the initial BlackBerryID, and in it is a link to click to cancel and delete the account. Click on that, delete the account and then you can use that same email to create an entirely new account.
Good luck.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Can no longer login to Blackberry App World or get a password reset, please help!

I cannot login to My Blackberry App World on https://blackberryid.blackberry.com/bbid/login/
I have entered my email and password but it is rejected.
When I ask for a password reset I am prompted to answer a security question. The security question I am given is one I have never set, so I do not know what the answer is meant to be!
Consequently I cannot get a password reset so am unable to access My Blackberry App World, either on my phone or on a pc.
What has happened to my account and why can I no longer log in..?

Apparently, there was something corrupt in my Profile. I backed up my default profile, created a new one and copied over the critical folders and files - the addons; backedup bookmarks, places.sqlite; password info in key3.db and signons.sqlite.
Issue resolved.

Not able to install the email setting in used Blackberry bold

hello,
i need your help to install email settings and balckberry id in BOLD 9700,
As this is my company phone and it was used by other colleuge and the network was VODAFONE, VODAFONE network is not active now.
my model is BLACKBERRY CURVE 8520 and i am using AIRTEL service.if i tries to use the airtel sim in BOLD 9700, its not working.
Can any one support me to solve this problem
Rgds
Lobo

surojen wrote:
yes, but vodafone network was used in this phone,so is there any problem in chnaging netwrok.
No, if the device is unlocked to work on any carrier, you will be fine with another network SIM card in the device.
See this link to determine if your Bold is unlocked: Guide to Unlocking your BlackBerry & Unlock Codes
surojen wrote:
Vodafone network user id there in  blackberry id,
Do you mean the old user's BlackBerryID is still in the device?
You must perform a security wipe on the device before using the device, to remove the old BlackBerryID.
Then you can setup the device as yours with your own BlackBerryID.
BlackBerry smartphone must be security wiped before transferring ownership
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WARNING -"You have entered an incorrect password 5 times. After 10 unsuccessful attempts your device data will be erased."

Hi ,
i have a newer z30
I am getting the above message however when i try entering anything it does not register and stays at password incorrect 5 times.
I would be happy erasing my phone is there a way to force erase it on lock screen or reset it

You will have to visit the Blackberry web page to re-set your account. Most likely your phone is wiped. If you bought a used phone or you are trying to change accounts on your phone, the phone must be first completely wiped.
Reset Blackberry ID Account Password:
https://blackberryid.blackberry.com/bbid/recoverpassword/
You will need a computer with Internet access to log in to the email account you used for your Phone's ID.
Jerry G.

BlackberryID

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