Blackmagic Intensity Shuttle Thunderbolt video output issues

I got Intensity Shuttle TB to output to my monitors via hdmi and component however I am getting latency issues. I've tried all the settings in the system preferences as well as inside Premiere Pro. Also, when viewing a clip in the source window, video output disappears. I've tried the latest drivers as well as the older ones and reinstalled Premiere. Would like to resolve this asap! I tested the Intensity Shuttle with Final Cut Pro 7 and it's as smooth as butter and I'm able to view video output while in the source and programs windows. Is this an Intensity Shuttle issue or an Adobe Premiere issue?--->No video output to monitors while in the source window...Latency issues while viewing video in the timeline/program window. AVCHD Footage....
Macbook Pro 2012 8GB RAM MacOS 10.8.3 Premiere CS6 6.0.2 BlackMagic Intensity Shuttle Thunderbolt 9.7.2 DesktopVideo Driver

OK, got one part solved. I uninstalled Blackmagic's Desktop Video 9.7.2 and reverted back to Desktop Video Driver 9.6.9. Everything is smooth now...no latency/dropped framed looking video.
The only other thing I'm trying to resolve now is video output while viewing a clip in the source monitor. When I double click a clip in the timeline to view in the Source monitor I'm able to view video output to my hdmi and component monitors. However, when I double click a clip in the Project window to view in the Source monitor, both hdmi/component monitors go out of sync with no video output.
ie: clip from timeline viewed in Source monitor: I'm able to see video output
clip from Project Window viewed in Source monitor: No video output
Update: When I double click on a 720x405 .jpg from the Project window to view in the source window, i'm able to view video output to both monitors(hdmi/component). On a 960x720 .jpg, no video output from the source window.
Pretty strange and I hope this info is making sense to Adobe Support. Would appreciate feedback on resolving this issue! I'm hoping this is a simple Adobe Premiere setting that I might've missed.
NOTE: Desktop Video Driver 9.6.8 also has smooth playback but I installed 9.6.9 since it is the last update of version 9.6.

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As I mentioned, Premere Cs6 has no issues with the BM Intensity Shuttle Thunderbolt. This proves that the Mac sees the shuttle. iMovie, like FCPX 10.1 does not see it. Not sure if this is an Apple issue or a BlackMagic issue. I plan to contact BlackMagic on Monday out of curiosity. This issue is more of a surprise than a dead end. Happily there are easy workarounds for capture. I use the BlackMagic software to capture. My main issue seems to be that I am unable to use FCPX to output through the Shuttle. Fortunately I have a Mac Pro and an older BlackMagic card which has worked. It is so very nice to skim video on an SSD. No lag and no wear and tear on a mechanical hard drive. The 1Tb Apple SSD is shockingly fast. It is a new world.

Blackmagic Intensity Shuttle Thunderbolt

Hello
Does anybody have experience with the Blackmagic Intensity Shuttle Thunderbolt working with Final Cut Pro X
as opposed to older versions of FCP.
I wish to capture live/direct video from a HD HDMI panasonic camera using FCPX.
Will the Blackmagic Intensity Shuttle Thunderbolt do the job?
I have a MacBook Pro retina display 2012 (software is all up to date).
All feedback welcome
Thank you and happy new year
kreid4.

Had a look at the thread to get on the pace.
Just tested mine and it works.
About the gear used in this test:
Macbook Pro 17" late 2011, OS 10.8.2 using the Thunderbolt port.
Black Magic Intensity Extreme using BM Media Express V3.2.
Apple Thunderbolt cable.
Panasonic HDC-SDT750 set to 1920 x 1080i50.
HDMI cable mini to standard cable.
I've noticed that all connections should be made before opening the BM capture app or it's not recognized by BM Media Express. This applies the BM box rather than the camera.
Open the BM app and confirm from the Cascade Menu under DEVICE that there is a check mark against the model you use. Mine is Intensity Extreme with the tick indicating the device and the BM software are communicating.
Now setup your Media Express>Preferences to suit the camera and capture codec etc.
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Also you can check the MAC>System Profiler>Thunderbolt to ensure the computer is seeing the BM device.
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I'd suggest making all connections before starting.
Log and Capture in the BM software window should display whatever the camera sees.
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Hope this steers you in the right direction.
Al

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Well, perhaps a Blackmagic user will come along to help. I don't quite understand why you would reduce the quality of MiniDV through the RCA connections instead of capturing using Firewire (i.LINK). Unless you don't have a firewire port on your computer. But maybe you have access to a desktop that you could use temporarily and just capture to the external drive?

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Well, how can I use my line in with an Xbox or PS3... or even a satellite receiver/cable box? I've also tried using analog RCA cables for audio while using HDMI for video on the shuttle but it seems as though it's the same thing. What I'm trying to ask is how can I connect it from the xbox/ps3/receiver to the pc's sound card line in?
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Looking at the Blackmagic Intensity Web site for host program interaction, I only see PrPro, and not PrE. Sometimes, that does not mean that PrE cannot use a device, but often it does. http://www.blackmagicdesign.com/products/intensity/software/
I would contact Blackmagic and inquire.
I see that the card/device includes Blackmagic's Media Express, so it might be a simple workaround - Capture in Media Express, then Import that/those file(s) into PrE.
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Hunt

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Hi,
We are facing a strange issue : capture seems to be perfectly working, using the 720p 50 10 bits profile in Adobe Flash Media Live Encoder but after a short time of streaming (several seconds) we get this error message : "Unexpected error encountered in encoding process" and streaming stops (when it perfectly works using the FaceTime camera).
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Hi there,
We were experiencing the same issue as this when using the Intensity Shuttle with Thunderbolt.
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Sorry you have not been lucky with ASUS mobos. The Rampage family are very reliable and I still have Rampage II Extreme to 4 working now
Asus Rampage is the most used board for editing. Please stick to the Blackmagic has it is not only the inexpensive card it supports very editing
software to date and the most updated. Call their tech support and they will stay with you until you get it running if they can work round the MSI
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as attached

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Blackmagic Intensity Shuttle Thunderbolt video output issues

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