Blank Activity Clipboard in IC Web

Hi All,
We are getting intermittent problem with activity clipboard. Due to some reason it gets cleared and loose all the information on clipboard.
We verified all the exits and could not find any problem with code in any of the exit. We even tried to replicate scenario but could not do that.
Can any one help with this problem?
Thanks in advance,
Ripal Patel

Hi Ripal
If it is an intermittent problem in that it works most of the time then it sounds like a Bug.
Log with OSS.
Regards
Arden

Similar Messages

  • Activity Clipboard Blank

    Hi
        I am facing a typical issue. If we close the interaction without clicking the END button system is not shaving the entries in activity clipboard. Next time when we open the same transaction, there is nothing on activity clipboard.
    But in case of closing the transaction by using the u201Cendu201D button, it is working properly.
    Can any one help on this.
    Byeu2026
    Biplab

    Dear Biplab,
    Implement SNOTE # [1569693|https://websmp230.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1569693] and [1527547|https://websmp230.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1527547] to resolve this issue.
    Thanks
    Vishal
    Edited by: Vishal Kesar on Jul 27, 2011 2:09 PM

  • Behaviour of Activity Clipboard of Interaction Record

    Hi everyone,
    I have observed a weird behaviour of Activity clipboard in CRM Interaction Center. Below are the steps I followed:
    Confirmed the account in the Interaction Center. Opened Interaction Record
    After performing my actions in  the Interaction Record, saved the Interaction record by clicking the "SAVE" button on the Interaction Record screen.
    Closed the browser(without clicking on END button on the IC).
    Opened CRM WebUI and opened this new Interaction Record, I do not find any of the items in the Activity Clipboard. It is completely blank with no items.
    But if I click on "END" button on the Interaction Center  and then check the Interaction Record later through Inbox , I can find the items in the Activity clipboard. I need to understand if this is a standard behaviour of CRM Interaction Center that clicking END button is mandatory for saving the Activity clipboard items into database? Or Do I need to apply some SAP Note to fix this issue?
    Please suggest.
    Thanks,
    San

    Hi San,
    Yes, clicking END button is mandatory to finish the customer interaction in SAP standard. Here the activity clipboard and all changes on the business objects which have been made during the cutomer interaction are saved.
    Best Regards,
    Sigrid

  • Label "Customer" shows in Activity Clipboard shows both Customer & Contact

    In CRM 4.0 we were able to enhance this so contact record would show as 'contact' instead of  'customer' in the activity clipboard.
    In 5.0 this seems harder to do.  Have played with config & development but no luck so far.
    Any thoughts on how to achieve? this is a B2B scenario.

    on 7.0 now.

  • Hard drive died.  Need to reinstall on new laptop with windows 7 64 bit system,  Need to get activation code for CS3 Web Premium.

    Hard drive died.  Cannot uninstall CS3 to remove copy registration. Need to reinstall on new laptop with windows 7 64 bit system,  Need to get activation code for CS3 Web Premium.

    Thank you Bob.
    Just to clarify - in terms of backing up one set of these, would that just be so I had it on disk and didn't need to re-download from Adobe if the installation got corrupted somehow?  Or do I need a backup for some other reason?
    Thanks

  • Attachments as a Link in the Activity Clipboard

    Hi Experts
    We are working on SAP CRM upgrade project  from 5.0 to SAP CRM 2007, Support pack level 05.
    Our client requirement is that, we need to enhance the activity clipboard so that Attachments of the transaction can be showed as a link in the activity clipboard in the interaction record.
    As per my knowledge, the above mentioned functionality is not supported by standerd scope. Hence 
    Please suggest me the best possible way to get it done.
    Thanks
    Babu

    Hi Babu,
    In the activity clipboard if interaction record is attached to the service ticket then clipboard will show the activity and link on the process type. If you want to attached your custom or business specific links then you can add it. For example lets take the knowledge search path which we want to add to the clipboard we can do.
    You have to add one event handler to launch if link is clicked. You need some inbound and outbound plugs for calling the view (i.e navigation).
    Regards,
    Albert

  • What are the KEYstroke(s) used to CLOSE the active tab in the web browser?

    What are the KEYstroke(s) used to CLOSE the active tab in the web browser? I am reluctant to use a mouse where I can use keystrokes, as the mouse is a much slower process. In fact, can I find a list of all key strokes which can be used in Firefox, e.g. ALT+S followed by R (once or more) and ENTER used to restore previous browsing session; or CTRL+F to search for a specific word or term? Thank you.

    http://support.mozilla.com/en-US/kb/Keyboard+shortcuts
    http://www.7is7.com/software/firefox/shortcuts.html
    http://www.mvps.org/dmcritchie/firefox/keyboard.htm

  • Activity Clipboard

    Hi Experts,
    I have question for you,
    When i confirm account and Confirm Object details, then when i try to create the Interaction Record(IR), i am able to see the Object details in the Activity Clipboard. But i am not able to fetch the Object details from the Acitivity Clipboard to Service Ticket when i am creating follow up. Instead i can see other details in the Service Ticket.
    I have tried with the Badi CRM_COPY_BADI by keeping break points and checking the data flow but still i am not able to find the object details data.
    So can anyone help me how to fetch Object data from the IR's activity clipboard to Service Ticket when creating a followup for IR.
    Thanks,
    Menon.

    OSS note 1477689 fixed the original problem

  • Activity Clipboard - Unlink Items Configuration

    Hi Deepa (and Nat),
    As my colleague John Burton mentions, it is possible for agents to remove any items that should not be saved as part of the Interaction Record. Based on such configuration, when the End button is pressed, a dialog box containing a list of items from the Interaction Record Activity Clipboard is presented to the user.
    Configuration Checklist to Unlink Items from Activity Clipboard:
    *Transaction CRMC_UI_PARAMETERS
    *Define u2018SHOW_LINK_DIALOGu2019 parameter
    *Define u2018PARAMPROFILEu2019 profile
    *Assign 'SHOW_LINK_DIALOG' parameter with value u2018Xu2019 to profile u2018PARAMPROFILEu2019
    *Assign u2018PARAMPROFILEu2019 profile to u2018PARAMETERSu2019 functional profile for desired IC business role
    Take care,
    Kim

    HI Kimberly.
    Is there any way to unlink objects from the activity clipboard other than doing it as you explain in your message? I would prefer to have an icon for each entry to allow its deletion from the ActivityClipboard... I think I have seen this at any time, but I don't remember when and why
    Regards,
    Pablo

  • Activity Clipboard in Interaction record

    Hi Gurus
    I am using CRM 7.0 EHP1 and when I create a Interaction record I don't see the activity clipboard columns. I see just caption "Activity Clipboard". I don't see anything else.
    I have attached the activity clipboard profile to me role.
    Please help.
    Thanks
    Tarang

    Hi Tarang,
    Activity Clip board in Interaction Center gives the details about the Customer, transactions and others. For ex when ever you are creating a complaint , the details which are available in activity clip board will be Customer , Contact Person, Process Type  - Interaction record and... with respect to the Object Id  in Complaint.
    Activity clip board is not role specific.
    regards,
    Sarangamath

  • How to call activity Trnsaction in Ic Web....

    Hi,
    I am very new to IC Web client, and i want to know how to call an activity in Ic webclient,
    Generally we can call Lead, Opportunity ....Through transaction launcher....(Navigation bar)
    but we can't call Activity through transaction launcher, Then how can i get this activity transaction in Ic web...For this what are the settings i have to do...
    Thanks in advance..
    Regards,
    Venu.

    Hi Venu,
    Plz surf through the link
    http://help.sap.com/saphelp_crm40/helpdata/en/12/c3e68620514b499c06b8eb26874424/frameset.htm
    Best Regards,
    Pratik Patel
    <b>Reward with Points!</b>

  • Customize the Activity Clipboard view ?

    Hi,
    We want to customize the Activity Clipboard view (change the headers and the order of the columns ..)
    In the BSP_WD_CMPWB transaction, if we choose the UICMP_ACC_CLIP component , the view is not configurable ..
    Is this the right component ? Is there another way to proceed ??
    Thanks in advance for your help !!
    Regards,
    Nabil

    Hi Nabil,
    Last week I came across this tranasction: IMG --> Interaction Center Webclient --> Basic Functions --> Define Activity Clipboard Profiles.
    Here you can select "Profile Definition" and then DEFAULT_IC, if you select "details" you can enter the amount of colums and Headers. I haven't actually tried it and I'm not sure how it works exactly, but maybe you can give it a try.
    Hope it helps,
    Regards Alex

  • How to stop the activity clipboard linkage between two transactions?

    Hi Experts,
    We are using CRM 2007. In CRM, since there is no check that the agent needs to work on transactions related to once customer at a time, our agents are able to work on different different transactions belonging to different customers one after another.
    As a result, transactions belonging to two different customers are getting linked in the Activity Clipboard of interaction Record as well as Service Order transactions.
    We need to place a check so that before the link is created, we can compare the customers of the two transactions and if they differ, we should not create the link. Can you please guide me where is the best place to put such a check?
    As per my analysis, we need to stop the doc flow being created if the transactions have different sold to/customer.
    Any pointers/suggestions?
    Thanks
    Rohit

    Hi Rohit
    Did you manage to get any solution to this?
    if you have, would appreciate if you could share the solution.
    Rgds
    Rusyinni

  • Saving-problems with the Activity Clipboard in the Interaction Record

    Hi all,
    when we create a contact in the ic record, the business-agreement , the business-partner and the created contact gets displayed in the activity clipboard. But after clearing and calling the created contact again, the bp and business-agreement is not displayed anymore in the activity clipboard.
    Only a follow-up is saved when it was created within the contact.
    I hope anyone can help to fix it, so that these two businessobjects are saved, too.
    Hopefully,
    Fab /Mike

    No one knows?

  • Activating Scripting on the Web Server

    I found this, but can not locate Scripting on the Web Server: Configuration page
    Activating Scripting on the Web Server
    To use scripting with a Web service, you must activate the functionality on the LabVIEW Web Server. In LabVIEW, select Scripting on the Web Server: Configuration page in the Options dialog box to activate scripting on the Web Server.
    http://zone.ni.com/devzone/cda/tut/p/id/7738
    Solved!
    Go to Solution.

    Hi Eric LZ
    You are absolutely right, for LabVIEW 2009 scripting is activated automatically. More information about that could be found here. For LabVIEW 8.6 you'll have to follow these instructions. The above links are valid for VI scripting.
    National Instruments
    Carlos O
    Applications Engineer

Maybe you are looking for

  • Production order created through procurement wizard but purchase order connected in SO

    SBO Localization: Korea SBO Version:SAP Business One 8.82 (8.82.073) PL: 10 Production order created through procurement confirmation wizard on the base of sales order. In sales order "Procurement document" field production order number showing corre

  • Problem exporting versions

    Anyone know why i can't export versions from aperture 2 on a new imac? Exporting masters is no problem; and I'm trying to export the versions in the same way, ie, file/export/version/s but the little dialogue box doesn't even appear for me to choose

  • Virtual Machine startup problem: Set CPU Cap: failed

    Hi, Recently, I have installed Oracle VM Server 2.2.2 on two servers having common Repository. I've configured 3 disks as repository. [root@ec-vs01 ~]# /opt/ovs-agent-2.3/utils/repos.py -l [   ] 692dbfde-9af4-49ef-9889-f02cb2e371e5 => /dev/sdc1 [ * ]

  • VZ 8830 - DS 4.6 - Vista - Crashes - Painfully Slow

    I was previously running Windows XP with my Verizon 8830 and Desktop Software 4.3. Sycronizing with Outlook 2007 used to take about 1 to 1.5 min. tops. I have 941 contacts in my address book, and about 1905 calendar items. Now I'm running Windows Vis

  • Cant install lepard

    whenever i turn on my computer i get the flashing question mark and when ever i try to install lepard it says that i have to re partition the disk as '/GUID Partition Table' what do i do?