Blank black screen when I open Firefox

Hi everyone,
Thanks in advance for your help. I have noticed over the last week that whenever I open Firefox, I have a blank black screen. I have uninstalled and reinstalled but the problem still exists. After some research, I started Firefox in safe mode in which it opened but after closing the window and re-opening the Firefox window, the blank black screen still appeared.
Can anyone offer any suggestions on how to rectify this problem?
Thank you

Did this happen when you updated to Firefox 33? Many Windows 7 users with integrated Intel graphics have not updated their graphics drivers for a long time, and Firefox 33 is incompatible with the older drivers.
The temporary workaround is to disable Firefox's use of hardware acceleration, but the long term solution is to update the Intel software. Please see this thread for step-by-step and links: https://support.mozilla.org/questions/1025438
Success?

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'''Note''': ''This will cause you to lose any Extensions and some Preferences.''
*Open websites will not be saved in Firefox versions lower than 25.
To Reset Firefox do the following:
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#Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
#Firefox will open with all factory defaults applied.
Further information can be found in the [[Reset Firefox – easily fix most problems]] article.
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Blank black screen when I open Firefox

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