Blank captivate screen loads

HELLO , I AM CURRENTLY USING THE CAPTIVATE TRIAL VERSION,
ONCE I SELECT THE TRIAL VERSION OPTION WHEN LOADING E.G. YOU HAVE
18 DAY REMAINING. CAPTIVATE LOADS WITH A BLANK SCREEN WITH THE FILE
MENU TOOL BAR AT THE TOP OF THE SCREEN, I AM UNABLE TO USE ANY
FUNCTIONS OR LOAD ANY PREVIOUS MOVIES CREATED, CAN ANY ONE SHED
SOME LIGHT ON THIS PROBLEM, THANKS.

Hi JATT 187 and welcome to our community
I believe there are a few different things that can cause
this. Take a look at the following TechNotes.
Link one
Link two
Link three
Link four
Link five
If any of these help, please post back indicating which link
solved it. I ask this for others that may search the forums later
and find this as the likely answer. This way everyone wins.
Sincerely... Rick

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