Blank CD's cause blue screen crashes?

I\'m running W7 on a Pavilion Slimline s5213w using HP DVD R 16x 4.7Gb Data disks. The problem is that with brand new, straight out of the box cd\'s, about half of them work and half cause an almost immediate blue screen crash. All I do is insert a disk and then in Computer either double click or right click the cd reader and Computer freezes. Then no matter what I do I get a blue screen. This problem seems to be in the disks and not the drive but I can\'t see how a disk could be so poisonous to the computer unless there is something wrong with the disk software. Any help would be appreciated.
This question was solved.
View Solution.

Hello JCV,
You’re having problems with the computer crashing every time that you try to use a disk.
Go into device manager and uninstall the DVD drive. There could be a problem with the driver.
Here is a link to device manager.
Also go to HP.com and update the optical drive.
Here is a link to both updates.
HP MediaSmart DVD Application Update
LightScribe System Software Update
Let me know how everything goes.

Similar Messages

  • Clicking on firefox icon causes blue screen crash

    This began Friday, Feb. 25, about mid day. The only changes to the system that morning were an update to an Adobe plugin, either Flash player or Shockwave, I'm not sure, and an update to the Scottrade Elite desktop trading app. Both of those changes occurred about 0900. The problems began about 1130 when the system, Windows 7 Home Premium had a blue screen crash. From that time on, I have uninstalled each of the apps mentioned. I cannot open Firefox to work on the plugins becuase every time I click on the icon I get a blue screen crash with the words "Page fault in non paged area" at the top. I've also uninstalled and reinstalled the Firefox app with no apparent beneficial effect. The Scottrade trading app has been reinstalled and works well, causing no further probs.

    Hello mrcart,
    i think it is unlikely that firefox itself is causing an operating system crash, i had some time back an similar issue where a system of a friend of mine was crashing while using IE - thats the only app he used ... the system in his case had faulty ram, and i suspect you are facing some sort of hardware problem or faulty device driver.
    Please read this (also lists steps what you can do):
    http://technet.microsoft.com/en-us/library/cc957625.aspx
    (personally) I would suggest you start by checking your ram, you can do this in two ways:
    Search in your Windows 7 Start Menu for "ram", you should find something like "Diagnose your computer´s memory problems"
    ... Or, you use the memtest86+ tool from here (e.g. download the iso, burn it and boot from the cd):
    http://www.memtest.org/
    Check your eventlog for errors (e.g. disk errors, timeouts, etc).
    If you cannot track the problem down (i would suspect a hardware problem or faulty device driver ... e.g. it could be your video card driver doing something wrong) you should seek help at your computer manufacturer, an experienced friend, or using some forum.
    kind regards,
    John Kirk.

  • Access to istore causes blue screen crash

    I am running an ipod and itouch - PC is Windows XP.
    With the newest version of itunes, everything works fine between itunes on the PC and the devices, EXCEPT trying to access the store for music or podcasts. I see the headings of the store displayed, then I get a blue screen crash. This happens with the devices attached, or not.

    The first thing to do is get the error codes from the crash.
    Here is an older post from b noir that explains how to find the error codes.
    http://discussions.info.apple.com/message.jspa?messageID=1422425

  • Cisco VPN Client causes blue screen crash on WindowsXP Pro (Satellite M30)

    Hi there,
    I've got a Satellite Pro M30 running Windows XP Professional.
    After starting a vpn Tunnel via a Cisco VPN Client (Version 4.6 and 4.7) the system crashes with a blue screen.
    I can see that the key exchange is successful, but immediatly after the vpn connection gets established Windows XP crashes with a blue screen.
    Has anyone an idea, how to solve this problem?
    Maybe by device driver update? And if so, which driver should be updated?
    Kind regards,
    Thorsten

    Hi R2D2 (and anyone else)!
    1st of all (concerning your link) - I'm not using the wireless adapter.
    I am connectet via 100Mbit via network-cable to my hub (all RJ45 TP Cat.5)
    I found several other Notebook users by google'ing who have the same problem different vpn-clients but most of them with a centrino processor inside the notebook.
    Almost all of them solved the problem by installing new drivers. But I can't use driver-patches from other Notebook to fix my Toshiba Drivers.
    What could help is information about which driver is responsible for the crash by vpn clients on centrino notebooks. Maybe there is an Intel driver for it, but when I do not know which one causes the problem it's like seeking a needle in a haystack... :(
    Disabling ALL other network devices (wireless, 1394-network adapter, modem, etc.) did not solve the problem.
    I used the Cisco VPN clients several times on my old Compaq Notebook without any problems, but here it just doesn't work.
    An idea which driver should be updated is kindly welcome!
    Thank you, Thorsten

  • Audigy 2 Value causing blue screen crashes in Fallout 3

    A couple days ago I updated all my drivers and soon after realised that something was causing Fallout 3 to crash to a blue screen. After hours of trial and error I narrowed it down to the new Audigy driver cause when i uninstall the sound card the game works perfectly (except that there's no sound). I've tried rolling back to the drivers I was using before but for some crazy reason it's still crashing.
    Another crazy thing is that no other game or program is having this problem.
    Anyone have some advice or ideas about what to do?

    wow....so I sent an email in to tech support asking for help with this problem and all I get in response is an email telling me that based on the information I provided they won't even look at my problem cause i'm no longer covered by the warranty....what a bunch of crap....
    0 years of buying Sound Blaster sound cards, more than 8 of them during that time, and the first time I have a problem with one this is what I get?
    Creative's lost me as a customer, GG tech support

  • CS 4 installation causes blue screen crash when printing

    I installed CS 4 successfully and used it for months with no difficulty at work.  This weekend, I brought my computer home to do some work, and everytime I send something to my printer/scanner (a Canon MP780), my computer (IBM ThinkPad laptop running on Windows XP) crashes with a blue screen error.  When I try to use the scanner, I get the same problem.  I have reinstalled printer driver and USB port drivers, with no change to the problem.  I finally uninstalled CS 4, and was able to print and scan normally.  When I re-installed the Adobe software, the crashing began again.  The crashing does not happen when I am using the Adobe software, only when I try to print or scan any document from any software - then it happens consistently.  When the Adobe software is off, no problems.  Anyone have advice?

    Different product with a different forum
    Reader Forum http://forums.adobe.com/community/adobe_reader_forums

  • Firefox Causes "BLUE SCREEN CRASH"

    Hello There.
    To my utter dismay I am forced to use Chrome to access this forum. The reason is the moment I use Firefox (3) my computer crashes and I get the dreaded windows blue screen. I have been using ff for a long time now without problems. Yesterday I updated adobe flash player, but have now uninstalled flash player in the hope that the problem is resolved. No luck. I can use my computer in normal manner without problems, but the moment I use ff it crashes

    I have this problem too, just installed Windows 7 Home Premium x64 two days ago. Yesterday I did a massive windows update and I believe the BSODs started after that. I've isolated it down to Firefox, partly because I had a similar problem with Vista x64 prior to the Win 7 upgrade and had removed Firefox from the machine completely w/o giving it too much thought.
    Last night I found a way that 100% crashes windows within 5 mins, 5 times in a row, open firefox, open certain tabs and just wait. BSOD.
    Note I also use Thunderbird but that doesn't seam to crash windows.
    I found two separate threads on other forums suggesting this might have something to do with fonts. Not sure why Firefox is the only application suffering from it though. So from another thread following steps were suggested that are shown below, I haven't tried these. Another user on a different forum suggested running windows repair and through that somehow fixing the fonts. I'll report later if this issue helps solve the problem.
    1. this may seem random, but might be worth a shot... i think this problem
    often occurs because of registry errors with the fonts... this solution fixes
    that. if you browse to windows/fonts and immediately get a blue screen, then
    the fonts are your problem
    2. first try going to control panel > fonts >font settings (on left) > restore
    default fonts
    3. if you can't access fonts in the control panel then try this... in explorer go
    here: \\%COMPUTERNAME%\C$\Windows\Fonts (replacing %computername% with your computername).
    4. then hit ctrl+a to select all the fonts.
    5. once they're all selected right click and select "install".
    6. when the dialogue box pops up saying that "[such and such] font is
    already installed, would you like to reinstall it?" click the box for "do this for
    all current items", and hit "yes"
    7. reboot (just for grins), and you should be good to go

  • IPod touch causes "blue screen" crash on connection

    So, following a defrag on my XP based pc, when I connect my iPod touch to the pc via USB, the PC immediately blue screens. (STOP 0x0000007E 0xc00000005 0x00000000 0xf78ed7c4 0xf78ed4c0).
    I suspect it may be the iPod touch USB driver? Is that likely? If so, how do I remove the corrupt driver and reinstall?
    Thanks

    Thankfully, after a few changes and reviewing some of the other posts in this excellent forum, I have resolved the problem. It had nothing to do with the defrag at all. What I had omitted was that prior to the blue screen, I had installed the free Photoshop Mobile App from Adobe. By editing and saving a photo, a new directory was created in the photo albums. Then when I connected the iPod to my PC, for reasons best known to Aple (but see various other threads in this forum) the pc thought the iPod was a camera, and tried to load a USB camera driver. I assume this must have conflicted with an existing USB driver on my pc, causing it to "blue screen". By totally removing the app and the new album on my iPod, I was able to make my pc recognise the iPod as an iPod again. Shame, I thought the photoshop app was good, but I shall avoid it (and any other app that creates albums / photos) in future.
    Is there any obvious way to alert Apple to these sort of problems with third party apps - or possibly with their OS on the iPod which should be able to stop errors like this?

  • Adobe Download Manager won't uninstall - causing blue screen crash

    Brand new PC, Windows 7, worked fine for couple of days until I installed Flash Player 10 Active X - now the operating system continually crashes around after 5 mins each time I reboot.
    Error message
    "problem starting C:\ProgramFiles(x86)\NOS\bin\getPlus_Helper.dll
    the specified module could not be found"
    Having search the web, which suggested a possible problem with Flash Player 10 installation, I removed this downloaded this file: uninstall_flash_player.exe  and ran to uninsall), but Adobe Download Manager is still in the list - trying to uninstall the DLM just gives the same error message as above.
    Does anyone have a solution to a) remove the DLM and b) successfully install Flash without breaking the system!
    Message was edited by: gn17

    I just installed this last night and I also had this problem and still do
    .  I went into windows 7 uninstall and it will not let me uninstall adobe 9 and the manager at all.  it tells me i n
    eed system permissions (which I tried to do and either i did it wrong (could be) ) and it still tells me
    I can uninstall it.  Due to system or administrator etc.
    after 1 hour searching on how to set permissions and this is also a new pc i thought better and stopped.
    Also when I go to the uninstall _control panel it gets kinked up on the removing adobe 9 so that i have to go into task manager and stop it.
    I have gone into the adobe folder and manaully removed (tried) what i could delete but I still have the 9 and the manager there.
    I would love to use this never had a problem before and would just like the add the flash player and reader but not the gertPlus thing /manager that started it all.
    PLEASE HELP!

  • Schannel errors - appears to be causing blue screens

    Hi guys
    Every once in a while (a few times a month) our RDS server (server 200r82 hyper-v VM) decides to blue screen and restart.
    Each and every time it crashes, we notice hundreds and hundreds of schannel errors appearing just before the crash (event ID 36888)
    Well, it did it again this afternoon, and over the last 12 hours we noticed 1008 instances of this error, with 60 odd messages appearing within 0.2 seconds of each other, and 2 minutes before the crash.
    I also noticed that just before the crash, there were a handful of services which hung seconds before the logged unexpected shutdown event. These services are as follows.
    - UmRDPService
    - WPDBusEnum
    - UxSMS
    - Audio Endpoint Builder
    After the crash, it doesnt log any Schannel errors. although, saying this now and just checking again, it looks like its logged 127 instances of the same schannel error, starting from after around 2 hours of bringing the server back online.
    Do these Schannel errors cause blue screens/crashes? Or is it something else I should be looking at... I'm at a loss, as there's not a lot more in the way of logs that seem to be telling me what's going on..

    Hi EsDood,
    Would you please let me know complete message of Event ID
    36888? For Event ID 36888, it generally occur if a user tries to access a web site using HTTP but specifies an SSL port in the URL. Please check the Schannel tracing log if find relevant clues.
    How to enable Schannel event logging in IIS
    Please also refer to following thread and check if can help you.
    Schannel
    error, Event ID 36888? - IS there a way to Identify what causes Schannel to log error?
    In addition, I noticed that a BSOD issue occurred on the Windows Server 2008 R2. Troubleshoot this kind of
    kernel crash issue, we need to analyze the crash dump file to narrow down the root cause of the issue. Did you get any dump files? If get, please refer to
    KB315263 and check if can help you.
    If this issues is a state of emergency for you. Please contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request.
    To obtain the phone numbers for specific technology request, please refer to the web site listed below:
    http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607
    If any update, please feel free to let me know.
    Hope this helps.
    Best regards,
    Justin Gu

  • T61 DVD causes a blue screen crash

    My T61 with a Mat**bleep**a DVD-RAM UJ-862 causes a blue screen crash when I put a blank, unformated disk in the drive.  A pre-recorded video or audio disk will play but a blank disk causes a crash.

    No it really doesn't "go to sleep." It doesn't seem to me to be "the monitor," I think this is strickly happening with the computer that incidentley happens to be connected to a monitor. My simple take anyway.

  • Skype video crashes my GPU driver and causes blue screen.

    Hello,
    Installed a new copy of windows and got the latest version of skype for my PC (on wich skype worked just fine, video calls, voice calls, but it was an older version. No hardware changes)
    With the new skype, I , for the least, get driver crashes, and for the most, a blue screen, when I just go to options to set up my webcam.As soon as I see the square "loading" my webcam in the options, everything freezes and I get a driver crash or a blue screen.
    Current specs:
    i5 4440, stock clocks
    2x8gb 1333 ddr3 1.5v ram, stock
    R7 260x, stock
    500w PSU, not the best quality, But I also tried a 1000w platinum PSU, and same resaults.
    last error code I remeber from the blue screen was: 0x00000116
    I know it is related to the GPU, but it doesn't have power deficiency, since I manage to run heavy games just fine.By the way, my webcam works just fine on different web sites, so it's not the webcam.
    What I tried:
    -Degrading to the oldest supported version by skype
    -Degrading video drivers
    -Using different webcams
    -Installed all windows 7 64 bit updates
    edit:
    skype 6.14 works, but newer versions crash my GPU drivers and cause blue screen

    I would suggest uninstalling Droidcam as it could be the source of some delays assisting in causing the problem.  TDR problems occur when your videocard is unable to respond in 2 seconds for a variety of reasons (heat, tweaks), forcefully resetting the card.  Some people increase this delay in their registry from 2 to up to 10 seconds to give the card time to catch up so that a reset doesn't occur.  You can try this MS fix it which increases this delay. https://support.microsoft.com/en-us/kb/2665946

  • 3 Dead Pixels after Blue Screen crash, should I make another Genius Bar appointment?

    Ok, so yesterday I made a GB appointment, after a friend told me to, when I showed him that I had a dead pixel on my phone's screen. So when I got to apple, I showed them the dead pixel and they told me they were going to replace the screen on the phone. It turned out that the machine they use to do so, was down, so they ended up giving me a replacement phone. So I checked it out at the store and it looked fine. So now today, while running some errands, my new replacement iPhone had crashed and turned blue, then rebooted on me & a few moments after when I got back on the phone and was imessaging, I noticed 3 dead pixels instantly (one on right under the names of the contact on the message, on the J key on the board and to the middle-right where your send messages are displayed)
    Now I'm thinking that, because my originally iPhone had crashed and turned blue also and I noticed the one dead pixel on it that same day, that the blue screen crashing could possibly be causing this??
    Should I go back to the apple store and tell them what happened?

    (Update) the pixels actually all seem to be red, whenever I go on a yellow screen and I just noticed a fourth one.    I think I should take my phone in

  • I HAVE A SONY VAIO WITH WINDOWS VISTA- SUDDENLY I'M GETTING A BLUE SCREEN (crash dump)THAT SHUTS DOWN MY COMPUTER. HOW DO I STOP THIS. ALREADY TRIED TO UNINSTALL AND RE INSTALL. MAY NOT HAVE DONE IT CORRECTLY ?

    LAST WEEK STARTED GETTING A BLUE SCREEN (CRASH DUMP) AFTER CLOSING I TUNES, THAT CAUSES MY COMPUTER TO SHUTDOWN. IVE BEEN TOLD BY A PC REPAIR SHOP THAT I DONT HAVE A VIRUS. I DO HAVE ANTIVIRUS PROTECTION ON MY PC. ATTEMPED TO REINSTALL I TUNES BUT MAY NOT HAVE DONE IT CORRECTLY. I STILL HAVE THE PROBLEM. THE BLUE SCREEN ONLY HAPPENS WITH I TUNES. I HAVENT MADE ANY RECENT CHANGES TO MY MUSIC- NO DOWNLOADS /UPLOADS. ANY KNOWLEDGE OF THIS SITUATION? THANKS!!

    Hey Ishland,
    You are not alone. I'm getting the same thing I'm running Vista. I'm reading that Windows 8, 8.1 preview, Vista and XP.
    I'm thinking this has to be a Apple update to iTunes 11.0.4.4 fix.
    Cheers,
    Steve
    P.S. you might want to make your post easier to read by turning the cap lock off.

  • SOLUTION: Flash Video Causing Blue Screen & Lockups

    Symptoms:  While playing a flash video, your screen locks up; goes black; you can hear audio in the background; and/or Blue Screen of Death.  The Blue Screen indicates a fault in nv4_disp.dll.
    =================  SOLUTION   =================
    Newer versions of Nvidia Drivers are causing the problem.    Disabling hardware acceleration in Flash only reduces the frequency of the lockups, but does not resolve the issue.
    Use this version of the Nvidia driver (but no later):   266.58
    Get it here:  http://www.nvidia.com/Download/Find.aspx?lang=en-us
    This is confirmed to resolve the problem.
    Later Nvidia drivers added CUDA 4.0 (Unified Virtual Addressing (UVA) and GPUDirect™ v2.0) which is the root cause of the issue with "older" cards such as the 200 series and the 8 series.
    If you have a somewhat older graphics card, there really is little need to update past version 266.58.
    ========================
    Keywords:  Flash Movies youtube videos Nvidia Lockup Blue Screen Crash bluescreen bsod
    Dump:
    crash dump file: C:\WINDOWS\Minidump\Mini081511-02.dmp
    This was probably caused by the following module: nv4_disp.dll (nv4_disp+0x1DB0EC)
    Bugcheck code: 0x1000008E (0xFFFFFFFFE0000001, 0xFFFFFFFFA2AC1925, 0xFFFFFFFF9F6CC8B8, 0x0)
    Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
    file path: C:\WINDOWS\system32\nv4_disp.dll
    product: NVIDIA Compatible Windows 2000 Display driver, Version 280.26
    company: NVIDIA Corporation
    description: NVIDIA Compatible Windows 2000 Display driver, Version 280.26
    Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nv4_disp.dll (NVIDIA Compatible Windows 2000 Display driver, Version 280.26 , NVIDIA Corporation).
    Google query: nv4_disp.dll NVIDIA Corporation KERNEL_MODE_EXCEPTION_NOT_HANDLED_M

    Thanks for the heads up!
    Chris

Maybe you are looking for