Blank Creative Cloud desktop...

Could someone tell me why my Creative Cloud desktop is blank? I have tried reinstalling and the result is still the same?

Hi Dean.Burnell,
See - http://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html
^Ani

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Please Help- Forum Solutions Don't Solve Blank Creative Cloud Desktop App Problem!

I'm using Windows 7 and simply want to download a trial version of InDesign. I downloaded the Creative Cloud desktop app and it's blank. Thinking I still need to do more on the Adobe Creative Cloud web site I went and clicked on the download under the InDesign icon there. It says it's downloading but there's nothing shown on my screen to indicate that's the case- and sure enough nothing is actually being downloaded.
I have tried several times the solution mentioned in other posts, restarted my computer but nothing makes the Creative Cloud app appear anything but blank.
Can anyone tell me what's going on and what I need to do to download a trial of InDesign?
Thanks.

Thanks very much for the link.
I systematically implemented each of the recommended fixes:
- Verified I'm connected to the Internet (obviously)
- Verified I can access secure sites
- Checked "hosts" file, verified I have access to activation servers for CS6 or later (but not for not CS5.5), but in attempting to reset the hosts file, did not find any references to "activate.adobe.com. Here's what I saw:
- Verified that the GlobalSign Root CA certificate is enabled ("enabled only for the following purposes") and did not change any of the checked boxes in the list.
After taking all these steps, the situation remains the same- blank Creative Cloud App.
Any further suggestions?
Thanks again for the assistance!

Creative Cloud desktop app opens but is blank.

Creative Cloud desktop app opens but is blank.
Here's what I see..
Nothing shows up.
Tried to uninstall, with intention of reinstalling but when I used the uninstaller a popup notice says that it is uninstalled but with errors. No more detailed info of errors either.
Please advise.
Thank you.
-JJ

Sign in, activation, or connection errors | CS5.5 and later
Mylenium

Creative cloud desktop app blank - Mac

Hi,
I have been experiencing the issue with a "blank" screen when logged into the Creative Cloud Desktop. I've tried uninstalling & reinstalling the desktop app multiple times and still no screen or visible apps. Also, I followed the instructions in locating the OOBE folder... I was unable to locate the file suggested to change even after making all hidden files visible. In my recent attempt to locate this file the entire OOBE folder has been deleted (I am unable to locate this folder anywhere on my computer or trash) and I am still experiencing the "blank" screen when logged in. How would I go about fixing this all across the board? Would I need to reinstall all of adobe and its apps? Any assistance would be appreciated.

Hi Kandee_Leigh,
Please try below steps:
1> Uninstall Creative Cloud Desktop app. (http://helpx.adobe.com/creative-cloud/help/install-apps.html#Uninstall apps)
2> Navigate to the OOBE folder:
Mac OS: ~/Library/Application Support/Adobe/OOBE
Note: The <user account>/Library/ folder is hidden after OS 10.7, follow the instructions here to access it: Access hidden user library files | Mac OS 10.7 Lion
Mac OS: /Library/Application Support/Adobe/OOBE
rename OOBE to OOBE.old
Then install Creative Cloud from below given link:
Free Creative Cloud | Download Adobe Creative Cloud free trial
Please, let us know how it goes.
Thanks & Regards,
Sanjeeta

When I start my Creative cloud desktop app. I get a blank window. I can see the logo at the top but no information in the window.

when I start my Creative cloud desktop app. I get a blank window. I can see the logo at the top but no information in the window.

BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

My creative Cloud desktop manager is blank

When I open my Creative Cloud desktop manager, nothing appears. I have a few apps installed, but have had problems using PS, so I uninstalled it and wanted to reinstall. But my Cloud manager appears to not function. I uninstalled the manager and reinstalled. Still blank.

BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

My creative cloud desktop application is blank. What did I do wrong?

my creative cloud desktop application is showing blank. how do i fix it?

Quit Creative Cloud desktop application :
Windows :
Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.
Type in below command and hit 'Enter' key.
appdata
Then navigate to Local>Adobe>OOBE. Open OOBE folder and delete opm file.
Mac :
1) Right click on Finder icon and select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)
~/library
3)Then navigate to Application Support>Adobe>OOBE. Open OOBE folder and delete opm file.
Once you had deleted opm.db file , launch Creative Cloud desktop application and check.

My creative cloud desktop screen is blank. I apparently have a OOBE problem but my chat session was interupted right when I was getting the steps to fix it.

My creative cloud desktop screen is blank. I apparently have a OOBE problem but my chat session was interupted right when I was getting the steps to fix it.

>desktop screen is blank
Or, the steps in these links
BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

My Creative Cloud Desktop application is blank?

My Creative Cloud Desktop application is blank? Several times I have uninstalled and installed again, but still blank, completely white. Someone who has tip? I dare not uninstall any program if it would not work to install them again, because I use them every day. I have CC subscriptions.

Thanks, I just fixed the problem with the support of the chat.
I uninstalled the CC app,
deleted the Adobe Application manager folder,
deleted the AAMUpdater and OOBE folder in the hidden ~/library > Application support > Adobe folder,
deleted the Adobe Application Manager and OOBE folders in /library > Application support > Adobe folder,
downloaded and reinstalled CC app.
Thanks

Creative cloud desktop is blank

Hi, please creative cloud desktop is blank when I try to download an app.

Funny I had the same problem just today. I solved it, but not quite sure how-
FYI, WIN 7 4 bit,
First I downloaded the newest cc desktop, didn't do anything;)
Then I uninstalled the cc desktop, reinstalled, nothing
I read around and found something about using the Creative Cloud cleaner to remove prior installs. I won't post the link cause in my case it SCREWED things up royally. It does not uninstall your programs, but removes any record that they were installed, so in essence they might as well be installed.
Then I renamed that OOBE file at first, didn't do much.
I uninstalled and reinstalled about 3 more times. By this time i had really broken things, none of my 2014 apps worked. So i did a system restore to earlier in the day before I broke things. This restarted the computer.
That didn't do much- apps still didn't work. So i uninstalled cc desktop one more time. Reinstalled, and it worked. Just to think I did this all just because my font's wouldn't sync
Ryan

Adobe Creative Cloud Desktop App Window Blank, Windows 8.1 (Resolved)

Platform: PC
OS: Windows 8 (8.1)
I needed to download Flash, so I searched for my Desktop Application Manager. Opened the Creative Cloud App, and saw this:
I waited for it to "load" but nothing ever loaded. I clicked the gear to see if I could log out and log back in, but just saw three practically useless options:
[Help, Pin to Notification Area..., Quit]
I waited 2 hours for customer service, and finally got this answer:
Launch the run window. (press: window button, type: "run" OR window button + X, select "Run")
Type %appdata%
You'll see AppData > Roaming, click AppData in the address bar.
Open Local > Adobe > OOBE
Cut opm.db and paste it to the desktop.
>>If you receive an error, open the task manager and close ALL Adobe processes, then retry.
Open Adobe Creative Cloud Desktop Application
Log in. (ta-da!)
Delete the file that you cut and pasted to the desktop.
I hope this helps someone avoid the long wait time for customer service to fix this error that seems to have sprouted after some update corrupted the opm.db file.

1. quit the app (from the task bar) and relaunch. if that fails:
2. Remove the OPM.db file and relogin into the Creative Cloud desktop application using the Adobe ID tied to your subscription.
Mac OS: You can locate the OPM.db file in the \User\<user name>\Library\Application Support\Adobe\OOBE folder. To access the hidden user Library folder, see Access hidden user library files | Mac OS 10.7 Lion.
Windows: You can locate the OPM.db file in the \Users\<user name>\AppData\Local\Adobe\OOBE folder. To view the hidden AppData folder, see Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7.

Adobe Creative Cloud Desktop is showing a blank screen at every launch (have tried multiple CleanerTool and OOBE-related methods)

**Background:** My computer, installed with Windows 7 is 2 weeks old. Yesterday I installed Creative Cloud Desktop, Premiere Pro and After Effects on my computer and everything went *absolutely* smoothly, not a bump. I did about ten hours work using these programs. Later that night, when I was about to go to sleep I went to my room and pressed the power button on my PC thinking I had left it on (just my memory, it had no lights on or anything) but it started turning itself on. Being tired, I immediately pressed the button again (I'm fairly sure the interval wasn't long enough for it to start updating).
This morning, I turn it on and Startup Repair appears, which recommends that I System Restore. So I do. It starts up fine this time, but said programs are gone and briefly I freak out about having lost all my work but the kind people in the reddit techsupport IRC chat here reminded stupid me of what I had forgotten, files stay in a System Restore.
**Problem:** So, I go to reinstall Adobe Creative Cloud Desktop. First of all, it fails to initialises (I had to go into Safe Mode to find out exactly what the problem was) but I used the Cleaner Tool and it completed the install eventually. But, when I start up the program, it briefly shows the loading symbol before going to a *completely* white screen, nothing on it at all. I have since used the Cleaner Tool again after the program being quite adamant about not being uninstalled, restarted and reinstalled and still, same problem. Then I searched through https://forums.adobe.com/message/5553596#5553596 and performed every solution in there, including changing the name of the opm file, changing the name of the OOBE folder and deleting the OOBE folder (all while the Creative Cloud app is not running including all processes killed). I uninstalled using the Cleaner Tool and reinstalled in-between all of these attempted solutions.
This has basically eaten up my workday so far.

I took another look at the creative cloud cleaner instructions and realized I wasnt running it correctly. I read the instructions too quickly. I got it up and running. I had forgotten to run as administrator.

Blank white screen in Adobe Creative Cloud Desktop

I just had this issue after a passsword reset/update. I just wanted to thank the Adobe support team for the solution. Renaming the OOBE folder worked and was exactly what I needed to do.
My question is, was it the password reset or the update? If it was the password reset, shouldn't ACCD detect that a password reset has occured and prompt for log in? Is this going to happen each time I reset my password? If so, that is quite inconvenient.
For those that are having this issue, the solution is a bit buried, but you shut down Creative Cloud Desktop, rename the folder OOBE (or the file inside of it) to .old and then restart Creative Cloud Desktop.
http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html

Adobe contact information - http://helpx.adobe.com/contact.html may help

OS X Mavericks: Creative Cloud desktop app blank [was:Sorry....so quick]

My problem..
No Icons in CC desktop dialog..
HELP

Q. Do I need to deactivate creative cloud before formatting the disc, and if so, how?
A. Yes, you need to deactivate otherwise it will be counted as one activation, to deactivate, follow Activation & Deactivation Help
Q. Where can I get Creative Cloud Desktop APP to install Photoshop and Lightroom and other aplications (download link for MAC).
a. To reinstall follow Creative Cloud Help | Install, update, or uninstall apps
Q.What is the procedure in this case (when I format the disk and re-install the programs on the same computer).
A. First you need to deactivate, reformat & reinstall.
Regards
Rajshree

My Creative Cloud Desktop App says that apps are installed that aren't.

Important thing to note: I system restored yesterday, which removed the programs that I had installed the day before.
After my earlier discussion received no answer, I searched for more solutions and found one from only two weeks ago that now suggested that the OOBE folder I was renaming was not the correct one. I should go into Program Files/Common Files/Adobe and rename the OOBE folder there to OOBE_old. While I'm searching for this I'm on the phone with a customer service representative I annoyingly cannot remember the name of who is asking for remote control of my computer, which I am loathe to give him, obviously. So I tell him that I'm in the process of executing this solution which he says is fine. So, I execute the solution and finally, the Creative Cloud Desktop App does not launch with a blank screen! It actually asks for my username and password! I enter it and get to the normal page where it has the list of installed apps etc. Except, there is no trace of those installed apps on my computer, indeed, the Creative Cloud Files folder is empty. They are not in my list of installed programs. Because, of course, they were removed yesterday by the System Restore. But, it now does not give me the option to reinstall it. I tell the customer service representative this. Then, the customer service representative hangs up on me. Hangs up on me.
I still don't have a solution, and the man who could have given me one clearly did not deign to do so. Is he representative of your customer service?
I more care about this problem, to be perfectly honest.

For the benefit of anyone who experiences the same problems as me, this is what I did to solve it:
I executed the Adobe CleanerTool to wipe Creative Cloud. Then I executed it again to wipe all evidence of Creative Cloud apps. Now! It works! No thanks to the customer service.

Blank Creative Cloud desktop...

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