Blank creative cloud

I am trying to download the photoshop free trial but everytime my creative cloud opens it comes up blank?

BLANK Cloud Screen http://forums.adobe.com/message/5484303

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Please Help- Forum Solutions Don't Solve Blank Creative Cloud Desktop App Problem!

I'm using Windows 7 and simply want to download a trial version of InDesign. I downloaded the Creative Cloud desktop app and it's blank. Thinking I still need to do more on the Adobe Creative Cloud web site I went and clicked on the download under the InDesign icon there. It says it's downloading but there's nothing shown on my screen to indicate that's the case- and sure enough nothing is actually being downloaded.
I have tried several times the solution mentioned in other posts, restarted my computer but nothing makes the Creative Cloud app appear anything but blank.
Can anyone tell me what's going on and what I need to do to download a trial of InDesign?
Thanks.

Thanks very much for the link.
I systematically implemented each of the recommended fixes:
- Verified I'm connected to the Internet (obviously)
- Verified I can access secure sites
- Checked "hosts" file, verified I have access to activation servers for CS6 or later (but not for not CS5.5), but in attempting to reset the hosts file, did not find any references to "activate.adobe.com. Here's what I saw:
- Verified that the GlobalSign Root CA certificate is enabled ("enabled only for the following purposes") and did not change any of the checked boxes in the list.
After taking all these steps, the situation remains the same- blank Creative Cloud App.
Any further suggestions?
Thanks again for the assistance!

I have tried multiple times to install CC and muse only getting blank creative cloud screen (no error and in serious pain in the butt to uninstall) PLEASE HELP!!!!!!

I have tried multiple times to install CC and muse only getting blank creative cloud screen (no error and in serious pain in the butt to uninstall) PLEASE HELP!!!!!!

Geekysmooth please try the steps listed in Creative Cloud app doesn't open and hangs on spinning progress wheel - http://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html to resolve the current error which you are experiencing.

Blank Creative Cloud desktop...

Could someone tell me why my Creative Cloud desktop is blank? I have tried reinstalling and the result is still the same?

Hi Dean.Burnell,
See - http://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html
^Ani

Creative Cloud App just showing blank white box! Cannot install Photoshop

I'm trying to install a Photoshop trial - have followed instructions to install the CC app. The icon appears on my desktop and a Creative Cloud folder appears in my Explorer folder but when I click on the CC app, all I see is a white box.
Occasionally, I have managed to get list of apps to show - but when I click on the "Try" button next to Photoshop, again it goes to a blank white box. Can't do anything! No spinning icon showing that something is loading - just blank white.
Very frustrating. Just want to download the trial so I can decide if I want to buy. Am on Windows 8 (64 bit). Have tried uninstalling and re-installing using a different browser (Firefox & Chrome) but still same result.
Please help!!
Thank you,

Hi again Jeff - I just read on a similar thread that another user had the same issue with blank CC app and realised the problem was her username having an ampersand "&"
I have an ampersand also in my username on the computer - do you think this might be affecting the issue?
She gave instructions for changing the username (although the link is for Win 7 and I'm using Win 8) - but I'm nervous about changing big system things like that. What happens to "permissions" on certain folders - am I likely to be locked out of making changes in certain folders?
Here is what she wrote on that thread:
If you have ampersand (&) or other non-alphabet characters in windows user folder name (Example: C:\Users\Bob & Mary), then Flash Builder will fail to install (happened to me), Creative Cloud will display white screen, and/or other miscellaneous problems.
I confirmed this to be true and works:
1) I had blank Creative Cloud window as shown in the first post.
2) I renamed the display username and window user folder name by doing the instructions here:
http://www.ghacks.net/2011/03/28/how-to-change-a-windows-account-name-and-user-profile-fol der-name/
(Example: Change from "Bob & Mary" to "Bob n Mary" - without the quotes)
3) After logging back in my newly renamed account, I opened Creative Cloud and login interface shows up! :-)
I would prefer not to do this if you have another suggestion? But just thought I'd mention this as well to see what you thought.
I have also since tried uninstally CC, deleting both the OOBE folder and the AAMUpdater folder, then re-installing CC again... same result. I always get to the list of Apps fine but the minute I click on the "Try" button next to Photoshop, the whole App window goes to a blank white screen and freezes.
Thank you.

Blank screen after loading Creative Cloud?

When I try to run the file, 'Launching creative Cloud does not finish installing and a blank screen appears. (Windows 7) I have tried uninstall/reinstall, I have tried removing the OOBE file step by step, neither of which have helped. Suggestions? I've now lost a day of my 'free trial.'

I have Windows 7 Premium, but maybe this will help with your Windows 8.
I've tried all the following solutions in many posts to no avail, except for creating new windows account. New account was the only way for it to work and I did not want that.
I finally figured out the root of all evil. The ampersand in Windows user folder name (not the Windows displayed user name).
If you have ampersand (&) or other non-alphabet characters in windows user folder name (Example: C:\Users\Bob & Mary), then Flash Builder will fail to install (happened to me), Creative Cloud will display white screen, and/or other miscellaneous problems.
I confirmed this to be true and works:
1) I had blank Creative Cloud window as shown in the first post.
2) I renamed the display username and window user folder name by doing the instructions here:
http://www.ghacks.net/2011/03/28/how-to-change-a-windows-account-name-and-user-profile-fol der-name/
(Example: Change from "Bob & Mary" to "Bob n Mary" - without the quotes)
3) After logging back in my newly renamed account, I opened Creative Cloud and login interface shows up! :-)

My Creative Cloud is blank(windows)

When I open my Creative Cloud to download the free trials it is just blank.
It has worked for Illustrator, but with the free trial for photoshop or Indesign doesnt work.
I tried deleting or changing the opm.db file but it wont let me because it says its opened in the Cloud...which it isnt...
I use windows 8.
Please Help.

I have Windows 7 Premium, but maybe this will help with your Windows 8.
I've tried all the following solutions in many posts to no avail, except for creating new windows account. New account was the only way for it to work and I did not want that.
I finally figured out the root of all evil. The ampersand in Windows user folder name (not the Windows displayed user name).
If you have ampersand (&) or other non-alphabet characters in windows user folder name (Example: C:\Users\Bob & Mary), then Flash Builder will fail to install (happened to me), Creative Cloud will display white screen, and/or other miscellaneous problems.
I confirmed this to be true and works:
1) I had blank Creative Cloud window as shown in the first post.
2) I renamed the display username and window user folder name by doing the instructions here:
http://www.ghacks.net/2011/03/28/how-to-change-a-windows-account-name- and-user-profile-folder-name/
(Example: Change from "Bob & Mary" to "Bob n Mary" - without the quotes)
3) After logging back in my newly renamed account, I opened Creative Cloud and login interface shows up! :-)

Creative cloud desktop app won't let me sign in

The Creative Cloud desktop app hasn't worked for at least a week now on my Windows 8.1/x64 machine. I've been trying to get Adobe Muse, but until tonight, the app only showed the creative cloud banner and a white screen. I uninstalled and reinstalled it twice without success. PhotoshopCC works and appears to be signed in, and I was able to sign into the website but if I try to download Muse, it just brings up the blank Creative Cloud application.
So I signed out of Photoshop and wasn't able to sign in again -- it said my password was invalid. So I requested the password change email, got that, followed the instructions, and it said my link had timed out and to request the password change link again. So I did that and this time I was able to change my password. The Creative Cloud app is still all white.
So I signed back in using PhotoshopCC and that finally worked. I also signed into the website. I killed the Creative Cloud app and restarted it. This time, it thought for a bit and offered me a login. But whenever I log in, it immediately says
You've been signed out. Please sign in to continue.
Endless loop.
What gives? I see a lot of complaints and a banner on one page that says "service has been restored". It clearly hasn't.
Any ideas? Is this still an Adobe glitch? I sure hope Adobe offers a service credit for this frustration and lack of ability to work.

SaurabhRai_Adobe wrote:
If it is not resolved, please contact us on 800-443-8158 to get the technical assistance.
I've been banging my head on a hard surface way too much today.
I don't need to call tech support, just to start banging my head all over again.
I can honestly tell you that Tech Support does not want to hear from me right now... I'm pissed, frustrated and ready to yell at somebody over the phone about my bad day that Adobe created for me.
Feelings Right Now Towards Adobe: DISGRUNTLED!

Can't download onto creative cloud

I have downloaded creative cloud to my desktop... now i am trying to download photoshop to it but a blank creative cloud application comes up and nothing happens.. There is nothing on my creative cloud except a small wheel right hand corner with help pin to desktop an dexit as a drop down list...... what is happening here I'm paying for something that is not happening.... my computer is 64bt

BLANK Cloud Screen http://forums.adobe.com/message/5484303

My CREATIVE CLOUD updater appears empty

has anyone experienced this problem?
The Creative Cloud App Updater Window appears completely empty.
After uninstalling and re installing nothing changed!
It was working for something like a year and I changed nothing consciously.
Win 8 and after Update win 8.1 the same problem in both installations
Klaus

Hi k-effects cc01,
I believe you are getting the blank Creative cloud screen. Please refer to the following links:
1. Blank white screen | Sign in | Creative Cloud Packager
2. New Creative Cloud App unusable: it's blank!
3. Cloud Desktop App is blank?
Regards,
Sheena

Hi, I just purchased a Creative Cloud plan. When I open the Creative cloud, there is nothing there. How do I install apps from creative cloud?

Hi, I just purchased a Creative Cloud plan. When I open the Creative cloud, there is nothing there. How do I install apps from creative cloud?

Hi la dama cooks,
I believe you are getting the blank Creative cloud applications.
Please refer to the threads below where the issue has been resolved:
Win: New Creative Cloud App unusable: it's blank!
Mac: Cloud Desktop App is blank?
Regards,
Sheena

I just download creative cloud but i cant see apps or anything

i have this creative cloud App in my desktop but everytime i open it i cnt download any App and i want to try the trial versión of adobe flash, what can i do?

Hi,
In case if you are getting any of the below mentioned errors, please refer to the corresponding link:
Blank Creative Cloud: New Creative Cloud App unusable: it's blank! (WIN) or Re: Creative Cloud app opening blank (MAC)
Spinning wheel on Creative Cloud: App doesn't open | Progress wheel spins continually
In case of any other error, please specify.
Regards,
Sheena

Blank white box for Creative Cloud

My creative cloud will not let me do anything. It is blank white when I start it up. I have restarted the computer. I have uninstalled and reinstalled. It will not even let me sign in. I am also unable to use Muse. It will not let me log in. I uninstalled it but cannot reinstall because I cannot get creative cloud to work. Please help.
Thank you

BLANK Cloud Screen http://forums.adobe.com/message/5484303

Creative Cloud Mac panel blank white

Hi
I just migrated to my new Mac, so signed out of CC on the old one, used migration assistant and booted the new mac.
Upon load I got a message to tell me that CC was corrupted and I had to reinstall. So I tried, downloaded the install .dmg and started the process. It fell over, saying CC was corrupted and I had to re-install.
So I tried uninstalling CC and trying again. It installed, but CC's window was blank white - I could do nothing.
Uninstalled again, used CC Clean Up Utility. Reinstalled, blank white screen.
I read on line about renaming opm.db - did that, same problem.
I can't find any other solutions online - can anyone help please?
Thanks in advance for any help.
Tim

For the benefit of anyone finding this thread in the future, I used adobe's online chat system to resolve this with the help of a very helpful operator.
What resolved it was the following steps:
1. Quit CC
2. Go to the user's library, Application Support/Adobe/OOBE. Delete OPM.db and rename OOBE folder OOBE_old
2. Go to the main system library in the root of the drive. Rename AdobeApplicationManager and OOBE folders
3. Go to the Applications/Utilities folder and delete the Adobe Application Manager and Creative Cloud folders from there.
4. Run adobe CC Cleaner to see if anything remains - in my case it didn't, so I didn't clean anything here.
5. Download the installer for Adobe application Manager from adobe and run it.
6. Download and run the CC Installer.
This cured the white screen, I had a login screen as usual and could login and then install my applications.
The moral of the story is don't rely on a Time Machine backup for migrating CC onto a new machine. Sign out of CC, uninstall all applications and CC itself before making your final Time machine backup on the old machine.

Creative Cloud is a blank white screen, can't download any apps, how do I fix?

Hello all,
PLEASE HELP!!
I downloaded Ai as a trial version, then purchased CS6 on a 12 month.
Now I'm trying to download other apps (tried Photoshop, Flash and Premiere Pro), however when I click 'download' to try and get the other apps Creative Cloud pops up and it's a blank white screen.
Nothing happens, anthing to click NOTHING.
I've tried shutting the computer down, reinstalling Creative Cloud. Even tried downloading the above programs as trial versions (to start with) but CC just keeps popping up with a blank white screen.
How do I fix, or better still just get the apps I'm after?

Hi,
Welcome to the Community!
Rename the opm.db file.
Close the Creative Cloud application if it's running.
Navigate to the OOBE folder.
Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE
Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder
Rename the opm.db file to opm_old.db
Launch Creative Cloud
Thanks!
Ankit

Blank creative cloud

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