Blank DVD not recognized

Question

I built my project in Encore and checked the project for any errors and then clicked on Build to burn the project to a blank DVD, but I get an error message stating, Please insert DVD media, close the tray, and click OK. My DVD burner works with other applications so I know that the driver works. Does anyone have any idea what is going on?

Answer 1

John,
I have many problems with Adobe CS5. I have problems with CS4 and I have
nowhere left to turn.
I have problems with Fireworks in both versions.  I can't associate image
file types with Fireworks CS4 or CS5  Adobe Support logged into two of my
computers and they were not able to solve the problem on either of my two 64
bit computers. They created new admin accounts on both machines. No change.
I went back to using Fireworks 8, which fits my work model better anyway
because I had to repeatedly "float windows" to build animated GIF files. I
totally gave up on that one.
I have problems importing Premiere Pro 1.5 project files in to Premiere
CS4 - Most of the AVI source files "cannot be imported" when loading a
prproj file. Error message:- "Cannot link media: selected file cannot be
linked because its type (audio) does not match the original file's type
(audio and video)".  If I import the files they appear as red boxes with
Chinese writing.
I cannot build a DVD with Encore CS5. 1: click "Build - 2: Pop up screen
shows DVD, says "Drag file" Then the drive door opens and the pop up screen
goes away. 3: "Please insert DVD" - Close. Goes back to 2 with the pop up
screen (endless loop).
Apparently all Adobe phone and chat support is in India. They keep asking
the same questions over and over and over: "What is the error message" -- I
tell them the error, then they ask "what is the error message"... etc. They
asked me to enter a URL for access - I get a gray screen. They said use a
different browser. I loaded the same URL in three other browsers, same
result. Then there was a "server error". I asked that they email me the URL
in case I wasn't understanding it.. I was told they do not have access to
email until after they have failed to solve a problem. Now that's logical!
Well, After Effects works, at least.  Dreamweaver "works" but they've just
managed to make it more difficult to use. They took things out that should
have been left alone. It now takes several steps to do what took one step in
CS3. The audio editing program distorts with my $80 USB microphone.
What am I to do at this point? I spent a lot of money and all I got was a
bunch of problems that nobody in India seems to have a clue how to fix. I am
informed that there is no one connected with Adobe support who speaks
English well enough to understand or be understood.
Sales (chat and phone) got my order wrong four times in a row, and when they
finally got it right they shipped it the wrong day.
AMD 64 - Windows XP Pro (4GB), Windows 7/32 Pro (4GB), Windows Vista Home
Premium (4GB).
I'm building a new machine (Windows 7/64 Pro, 16GB RAM, AMD Phenom II x6).
Maybe something will work on it.
Needless to say, I am very disappointed with my large "investment" in Adobe.
[Edited for content]
Tim Trott