Blank email either in outlook (2007 / 2013) or OWA

Hello everybody,
I have a problem with some clients and Exchange server 2013.
I'll try to explain it in the best way possible and I apologize for my english too.
I have installed Exchange Server 2013 , some clients are using Outlook 2013 , some OUtlook 2007 (with all service packs isntalled) and some OWA (via IE, Firefox or Chrome, the problem is on all of them).
The same email is received by someone as usual, and by someone with blank body : in both cases , the attachments are displayed , but the text of the email isn't.
On Exchange server there's no antivirus, no antispam installed, some clients working have avg installed, some clients that aren't working have avg installed too. AVG Plugin for Outlook is disabled.
The problem is on OWA too. I've thought it could be an issue due to the ssl certificate (Outlook 2007 needs a valid certificate to work properly) so I've changed it. Since the change I don't receive blank email on a client, but still don't read older
emails that had blank body .
I don't know where else I have to look , but I need absoluterly to retrieve that emails that I cannot read.
How can I solve that?
Thank you
Luciana

Hi Luciana,
According to your description, the issue happens to some users instead of all users. There is no antivirus, no antispam installed in Server side. The blank email in OWA should be firstly received by Outlook client. The issue may be caused
by any third-party programs from client side in user local machine.
Please close Outlook and only send/receive test messages in OWA to check whether the issue persists. If there is no issue when only using OWA to send/receive messages, please restart the problematic user's Outlook client in safe mode and check whether the
issue continues.
Regards,
Winnie Liang
TechNet Community Support

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