Blank error message when publishing to YouTube or to mp4 in Captivate 6

I am trying to publish a captivate file to youtube and receive a blank error message box that just says Adobe Captivate with a big yellow exclamation point. I also tried publishing as media (mp4) and get the same error. Screen shot included below.
The Top Issues article (http://helpx.adobe.com/captivate/release-note/top-issues-captivate-6.html) for Adobe Captivate 6 includes the following note:
You may observe a blank dialog box or blank error prompts while publishing projects to YouTube. This issue occurs if the name of the Adobe Captivate installation folder contains unicode characters.
I tried renaming the file and the application so it didn't include numbers or underscores and then realized that even letters are considered unicode - so obviously that didn't work.
Does anyone have any suggestions?

I'm having this same problem! I also tried to change the name of the application folder but this did not make a difference.
Also tried changing the resolution size of the project as recommended by someone and this did not make any difference.
I'm at a loss. Wish I could get my money back for this product!
My resolution of the project is 1145 X 730.
Any other suggestions?
Thanks,
Marlyn

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Blank error message when publishing to YouTube or to mp4 in Captivate 6

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