Blank ink won't print on 5520 Photosmart

I have done everything....cleaned, aligned, checked and double checked. I have installed four new cartridges, and my black still won't print. Everything was fine and then all of a sudden my 'old' black wouldn't work (it was only 1 month old), so I printed a couple of printhead and alignment pages. No changes. Still no black. So I went out and purchased all new cartridges (and all HP) and a substantial cost. The problem is still there. I don't need to know about the four steps, etc as I have done them all at least three times. When the alignment sheet is printed, all I get is blue and a couple of red words at the bottom of the page. Should I just give up, throw this *!*!*!*!* away, and start using my Canon? I am so frustrated that I could just cry

As this is a 5520 I'd advise calling HP Phone Support about, regardless if it's out of warranty, as you may require a replacement printer.
Can you please let us know how you get on?
Thanks
Ciara
Troubleshooting
http://h10025.www1.hp.com/ewfrf/wc/document?cc=ie&lc=en&dlc=en&docname=c03955472
Phone no.s
http://welcome.hp.com/country/us/en/wwcontact_us.html
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

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6520 black ink won't print

I have changed over to new Laptop and am runnign WIN 8.1. Installed 6520 Photosmart which was working perfectly on XP before change over. Updated with new drivers- installed-uninstalled and installed printer upgrade from HP website. The Black ink won't print. I have cleaned printhead...many times.... but the black still won't print. Have replaced cartridge- naturally use HP products. Still won't work..... do I need to replace printhead??
Running AVG virus.
Appreciate some further help.

Hi Folks,
@Perth-Aussi-
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 6520, you are unable to print in black ink after replacing the cartridge.
I would like you to continue here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, I understand you may have done some of these steps already but I need you to complete all steps in order to resolve the missing black issue you are experiencing.
Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. Please let me know which Country/Region you are in as well as the product Warranty status: HP Warranty Checker
@Grun- Please use the same troubleshooting document as mentioned above. If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. I highly recommend you call our technical support at 800-474-6836, I trust they will be able to assist you regardless of the warranty status. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www.hp.com/cgi-bin/hpsupport/index.pl
Please let me know the results, I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
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Yellow Ink Won't Print

I have a Photosmart Wireless B109n-z which stopped working a while ago because of a "carriage jam". I've managed to fix that by a service/reset option (hurrah!) but now the yellow ink just won't print! The printer is recognising that it's there as the levels are depleting rapidly - who knows where it's going though!!! I've done a second level printhead clean but to no avail. I replaced the cartridge with a new one today (my retailer very kindly gave me a new free one) but still nothing.
Any thoughts on what could be wrong?
Thanks
Rej

Hi @Gwen7,
Welcome to the HP Forums!
I see that your yellow ink will not print with your HP Officejet 8500. I am happy to look into this for you!
Please see this post, Re: 8500 won't print yellow, by my colleague @X-23.
If you have gone through the guide posted there already, and replaced the cartridge, the next step is to replace the printhead, and as my colleague stated there is a chance the printhead may not resolve the issue, and therefore a new printer is needed, if the printhead does not fix the issue.
Please call our phone support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Best regards!
RnRMusicMan
I work on behalf of HP
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Black ink won't print in my 410C all-in-one. cartridges, will print colors

My 410C printer said my color cartridges were low. I replaced with new ones (I use 564XL) & now my printer will not prink or copy anything written in black. I even replaced both black & photo black cartridges thinking that was the problem. I have cleand the print heads & printed test pages. printed color inks only.

The troubleshooting steps in the document here may help resolve black not printing on your Photosmart c410 printer. If the steps there do not resolve the issue the post here may help.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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HP Photosmart Plus B209a-m Black Ink won't print

My HP photosmart Plus 209a-m stopped printing black ink. I've had it for less than a year and it worked perfectly up until last night when all of a sudden it stopped printing black ink.. All other colors work fine. I've taken every action suggested by HP support site, I've cleaned the print heads, ran alignments, changed cartridges twice to new one (have never used anything but HP new cartridges) and still no black ink. So I searched for an answer outside the HP site and tried every suggestion I came across but still to no avail. I did find, however, that there are a lot of people with the same problem but I've yet to find one person that has solved it. Please somebody help me!
This question was solved.
View Solution.

Hi klfalk,
Did you follow this document ?
When you changed the black cartridge, did the issue persist?
Thanks, Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Black ink won't print

I changed the cartridge, cleaned the print head, checked the the cartridge vents, went through all the steps in the trouble shooting section but nothing works the other colors are fine just not printing black. Help

Hi , I see that you are experiencing issues printing in black. I would be happy to help you.
Are you using Genuine HP Cartridges?
Try and print a hardware self test on the printer to find out if it is a hardware or software issue.HP Deskjet 3520, HP Deskjet Ink Advantage 3520, 3540, 4640, HP ENVY 4500, and HP Officejet 4630 e-All-in-One Printer Series - Printing a Network Configuration Page. I believe this is the document that you have already tried. If not, try the steps to see if it will help.Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Deskjet Ink Advantage and Deskjet 3520 e-All-in-One Printer Series. Please try the steps in this document to see if it resolves this issue. In Solution three: Remove, inspect, and reinsert the cartridges, number 8 :, the printhead in this model is permanent you won't have a latch and Solution nine: Replace the printhead, the printhead isn't removable. Ink Cartridge Problem: 'Incompatible Ink Cartridge' or 'Ink Cartridge Must Be Replaced' Message Displays for HP Deskjet 3520 e-All-in-One and HP Deskjet Ink Advantage 3520 e-All-in-One Printer Series. If you appreciate my efforts, please click the 'Thumbs up' button below. Thank You.

Black Ink won't print & "Ink System Failure"

I have a 3 year old HP Photosmart Plus e-ALL-IN-ONE B210, Product # CN217A. I was doing a lot of printing yesterday, noticing that I was getting low on Black ink. Then I got a very light page and changed the black ink cartridge. I installed it and....nothing! I cleaned the print heads...nothing. Thinking I had a bad cartridge, I went to the store and exchanged it. Again, nothing. So following direction's on HP's website, I removed the print head and gently wiped it off. I placed it back, following directions, reinserted the ink cartridges and now I get the "Ink System Failure." I also cannot align the print cartridges, either. Any help would be greatly appreciated.

As it's 3yrs old, it's likely out of warranty (typically warranty is a year from purchase date). It might be worth soaking the printhead as described by @Bob_Headrick below....
1) Get a pan and put 1/2" of very hot (not boiling) water in the bottom.
2) Next remove all the ink cartridges, then remove the printhead assembly.
3) Gently put the printhead nozzles down in the water and let it soak for five minutes.
4) Remove the printhead and gently dry the electrical contacts.
5) Put the printhead back in the printer and then reinstall the ink cartridges.
Please let us know if this works
Thanks
Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

IPad/iPhone won't print to HP Photosmart Premium (C410a)

I just bought an HP Photosmart Premium All in One printer (C410a). I got it all hooked up, using wireless and I have set a manual IP for it. I have a 2nd generation AirPort Extreme router which is only set to run DHCP from .100 to .200, I have the printer set to always be .210. My Windows 7 and Windows XP machines can install and print to the printer just fine.
However my iPhone 4 and iPad 2 cannot print to it. I was able to print one picture directly from the iPhone and it worked amazingly well, I have not gotten anything since. Any document/picture I try to print doesn't go through. AirPrint finds the printer just fine, it says it is sending the document to the printer, but then nothing ever pops out.
I've cycled the router, printer and both devices multiple times. The two Windows machines remain able to print to it the whole time.
Any ideas?

Should have mentioned I already updated the firmware, sorry about that. It shows that I am currently using the most recent version, no update needed.
As for the print center app, I had no idea it was in that list. I opened it up and it shows the photo/document I'm trying to print and the status just cycles between "Printing 1 of 1..." and "waiting". I can cancel it, but trying again does nothing.
Thoughts?

C309a black ink won't print - just put in a brand new cartridge

I have gone thru all instructions on how to make the ink print but nothing is working. It is printing but it is so faint you cannot read it. I went thru the set up and cleaned the print heads twice. I have reinstalled the print cartridge many times. I checked the vent and it looks OK. Still will not print. Next step in the instructions is to replace the printhead. Not sure if that is worth it?? It is no longer under warranty so do I just need to bite the bullet and get a new printer???

If the troubleshooting steps in the document here do not resolve the issue the post here may help.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Cyan ink won't print on my officejet pro 8500

Windows 7 64-bit. But printer does the same thing from my XP computer.
I get no error messages from my printer. Nothing at all has changed - but the blue has just stopped printing. no upgrades, new programs, etc. EVerything is the same as it was yesterday.
I have followed the troubleshooting document, and run thru the first 2 levels of printhead cleaning. I have no streaks anywhere, just a missing blue, even the the cartridge is 1/2 full. One day it printed, and the next day it stopped. Same paper, etc.
I have hard reset the printer, I have hard reset it with the cyan cartridge out, then put it in when I get the error msg that its missing, I've restarted my computer (it does the same thing from my other computer though, so its not the computer). I have read all the HP maintenance instructions and follow them.
Suggestions???

What is the model or product number of your printer? If you have the Officejet Pro 8500 All-In-One A909a, you can take a look at this document, which describes cleaning the printheads. How long have the ink cartridges been in the printer? The cartridges should have an expiration date on them. If they have been in a while, I would replace all of them, then begin troubleshooting.
Please let me know if this helps.
Good luck!
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Eprint won't print attachments on Photosmart 6510 using MACBook ro

When I send an email with attachments to my Photosmart 6510, it prints the email but not the attachments
This question was solved.
View Solution.

What kind of attachement are you sending?
The file types are limited to Microsoft Office (some of them), image files (jpg, gif, tiff and a couple more) and HTML formatted emails provided they do not have any dynamic material in them. File size is limited to 5 mb for the email + attachement
What does it say in your ePrint Center?
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HP Photosmart 6510 won't print black ink

I changed the ink cartridge in my printer and it won't print black ink now.
I have used almost an entire cartridge of my color inks running alignments and cleaning the printhead. I have also cleaned the print head with a cotton swab and some warm water.
I have delted the software and reinstalled it.
I have always used HP cartridges.
The printer is out of warranty. I'm in the US.
I have also ran every reset I can find online, nothing is working.
I appreciate your help as I am a broke college student and can't really afford a new printer at the moment.
Thanks!

Hello @valster101 and welcome to the HP Forums!
One thing I see that hasn't been tried is checking the vents on the cartridges. Please have a look through this Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Photosmart 6510 e-All-in...s document to make sure you have tried all of these steps at one point or another.
If it still won't print black after that, just let me know and I'll do my best to get you a resolution
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Black ink cartridge in my Photosmart c309g-m won't print

I have an HP Photosmart Premium C309g-m printer. The black ink was low so I replaced the cartridge with a brand new HP564 black ink cartridge (not the photo black ink cartridge). The printer will not print the black ink cartridge since I replaced it. I have replaced it with a new black ink cartridge twice thinking that perhaps the first one was bad. I have shut down the printer as instructed and waited. I unplugged the power source and unplugged it from my computer. After waiting the instructed time period, I plugged everything back in, turned the printer back on and attempted to print again. The black ink cartridge still will not print.The color cartridges and the photo black ink cartridge are printing. I have done several clean printhead routines. I even attempted an alignment (this has failed). Now since the alignment procedure has failed, the printer attempts the alignment every time I turn it back on. This procedure continues to fail since the black ink cartridge still won't print! I am wasting all my color and photo black ink! What can I do to correct this problem?The error messages that I received were Oxc19a0007 and Oxc19a00013. I could not find any other solutions for this problem.

I have the same problem as redtailhawk, however no error messages. I have an HP Photosmart Premium C309g-m printer/copier/scanner. The cyan, magenta, and photo black cartridges were all low, so I replaced them with remanufactured HP564XL cartridges from 4inkjets.com, which apparently are from LD Products, which is on the labels on each cartridge. These are what I already had installed, and have been using sucessfully for the past two years or so. The printer will not print using the black ink cartridge since I replaced the other three cartridges. I believe, actually, that I tried to put a document and only the color text printed before I replaced the three cartridges. I tried another remanufactured black ink cartridge, thinking that the one I had installed might have become bad somehow. What I have tried:1. I cleaned the printheads from the printer network page, then did a 2nd deeper cleaning.2. I performed a hard reset by unplugging the printer while it was on, after it got finished performing all tasks, then plugged it back in 30-60 seconds later.3. I verified that all cartridges were properly vented.4. I soaked the printheads in hot water and noticed that quite a bit of ink flushed out of them. However, when I reinstalled the printheads and cartridges, all my ink level went down at least 50%. Before I removed the printhead, I also noticed that there was some black ink on the printhead that looks like it had leaked from the cartridge prossibly. When I run a print quality report or printer status report, I see that the black does not print at all; the other four cartridges all displays their levels. Also, every time I try to align the cartridges, the alignment fails. I do not get any error messages, though. I am running Windows 7 (x64) and printing via USB. I also tried printing via bluetooth as well as using the web services printer, neither of which worked. I also booted into Windows 8.1 (x64) RTM and attempted to print, but I'm having the same problem. Please advise me on what I can do to fix this problem, or if I have to buy another printhead. Thank you greatly in advance. Not sure if these would be useful, but I've include my printer's device information pages and well as the usage report.
Below is my printer's device information page: Below is my printer's usage report:

Photosmart 5200 won't print black ink

Hi there, I purchased the printer just over a year ago. It hasn't been used much at all. For the last few months I have continuously changed the black ink cartridge as it is saying it is empty or low and it still won't print black. The colour functions fine. I have tried all the settings options of cleaning and aligning and it doesn't make any difference. I only print via air print from iPhone and iPad, and the documents sent are extremely basic word docs. The printer is in perfect condition and I am out of warranty. Please can you advise how to fix as I rely on the printer for my invoices! Thanks

Hello,
Since you have replaced Black ink cartridges and tried performing Clean Printhead and issue still exists, i'd suggest you to call HP Tech Support for further assistance.
If you are in US , the toll free # is 1-800-474-6836 .
If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.
Regards,
Jabzi
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Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

PhotoSmart Premium fax C309 won't print black ink

Windows Xp series 2. Had been refilling ink cartriges when problem first occured. Installed two new black ink cartriges and still wouldn't print black ink. Cleaned print heads several times using the menu on the printer. Still did not correct the problem. Color is fine. Did a print test report and all color ink shows fine but no black. Alignment is fine. Do I need a new print head? Printer only gets occasional use.

Hi there blackcat61,
This article covers print quality issues like missing colors and others. Give the steps listed under your operating system a shot and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Blank ink won't print on 5520 Photosmart

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