Blank Install alert - install Mac os Production Premium

Question

Hello all,
I have been trying like heckfire to install CS4 Production Premium on my computer. I did a clean install of the entire system (I had it installed previously, but the computer needed to be wiped and re-installed), and everytime I try to install, I can't get past the Setup window. I keep getting an alert window that says on the title bar "Installer Alert" but the window itself is blank. There is nothing to click on and I only get an alert sound when I click anywhere. I have to force quit the installer to get out of it.
Here are my specs.
Power Mac G5 - PowerPC ( I know that most of the programs don't run on this computer, like After Effects etc. But it will install PS, ILL and Flash, I had done it previously)
Dual 1.8 ghz processors
1 GB of ram
900 MHz bus
Mac OS X 10.4.11
After the first few attempts, there were some Adobe files on the computer. Since I was unable to uninstall, I did a rigorous search and eliminated all the CS, CS4 and Adobe installed related files.
I've tried to unistall (but it won't even get that far) and even tried using the CS4 cleaner script, but it says there's no Adobe software on the computer.
thank you!
Robert

Answer 1

Solution To The Blank Install Alert:
1. Go to http://www.adobe.com/support/contact/cs4clean.html or www.adobe.com and in the Search Box type "clean script". Scroll through the info to find Clean Script CS3. Download the correct version for your computer Mac or Windows.
2. If on a mac, open the .dmg file and run the Clean Script CS3. It should open a window and ask a language. Then it will ask you to accept the Terms of the agreement. When it asks you to run a level run level 2, twice. It is very important to do this twice. After you have run that twice, run Level 4 twice, even if level 4 is not listed it will run this. And again run Level 4 twice.
* Note Clean Script CS3 is different than CS4 Clean Script and is typically better.
3. Set up a new user and be sure to check the box for administrator abilities.
4. Restart your computer and after it is off and starts to come back on, hold down the shift key to start it in safe mode.
5. Log on as the new user with administrator abilities.
6. Insert your install disk and follow the steps!
After an hour on the phone with a very knowledgeable support guy this is the solution that worked. I did run CS4 clean Script when on the phone with a lady that disconnected me, after running this failed to fix the problem. Thanks To Adobe Support my Design Suite is up and running!
Hope this helps.