Blank Installer screen

Hi,
do you know why I have a blank installer screen?  the installer box pops up however there is nothing in the box and nothing happens no matter how long it stays there for.  the same thing occurs whether i try downloading from Chrome of Fire Fox. see below for a picture of what I am referring to.
any help would be appreciated as its driving me crazy.
Ryan

As always with that same question, use the offline installer http://get.adobe.com/reader/enterprise/

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