Blank iTunes Store

If I try to access the iTunes Store the progress bar goes half way and just sits and then all I get is a blank screen.
If I run the Help Run Diagnostics it complains about a secure connection.   If I go and do all the Apple says to do it still doesn't solve the problem.

If you are running 10.5, that is a common problem.  See this document for how to correct the issue: iTunes 10.5 for Windows: May see performance issues and blank iTunes Store

Similar Messages

  • I have blank iTune store screen after upgrading to 10.5 on my Window 7

    I have a blank iTune store screen after upgrading to 10.5. Can only see the account details but no apps nor podcasts.

    Try rebooting your computer and then your iTunes.

  • Why do i have a blank itunes store page?

    Ever since I updated to 10.5 I now get a blank screen on the itunes store page.
    How do I fix this?
    I have already uninstalled and re installed itunes but it didn't work.
    Help!
    thanks

    I also had this problem with a blank #16th category on my Macbook Pro.
    I noticed it after I had uninstalled Xcode. Deleting the Spotlight p.list or editing it made no difference.
    On my iMac (on which I had never installed Xcode, and with 15 categories in Spotlight preferences, also running Lion) i noticed under Macintosh HD there were 5 folders: Applications, Library, System, Users, Downloads; and 1 alias: User Guides and Information.
    On my MBP there was an additional folder: Developer.
    Not sure if this is because of an uninstall issue from Xcode, but I deleted the Developer folder and Spotlight is back to 15 categories under Spotlight preferences.
    Obviously dont do this if you are still using Xcode or any other Apps dependent on the Developer folder!
    Hope that helps.

  • Blank iTunes Store Window

    Whenever I try to open iTunes on my family’s mac mini, I get a blank window. I can see my account info and am connected to the internet, using itunes 12, and not getting a specific error message. Any suggestions?  

    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad and start typing the name.
    The title of the Console window should be All Messages. If it isn't, select
              SYSTEM LOG QUERIES ▹ All Messages
    from the log list on the left. If you don't see that list, select
              View ▹ Show Log List
    from the menu bar at the top of the screen.
    Click the Clear Display icon in the toolbar. Then open the iTunes Store window. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
    Please don't indiscriminately dump thousands of lines from the log into this discussion.
    Please don't post screenshots of log messages—post the text.
    Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

  • Blank iTunes Store Screen

    Hi,
    I had upgraded to iTunes 8.1 but had a number of problems so I went back to version 8.02. Everything is back to normal except the iTunes Store - when I call it up I just get an empty screen with the grey controls at the top and the grey window at the bottom. There's nothing being displayed whether I'm logged in or not. Anybody got an idea on how to get the iTunes Store to display the store contents? Thanks in advance.

    I have the same problem. The iTunes store looks like it is going to come up and then the screen is white. I can't click on anything in the store. It's been like this for over a week.

  • Blank iTunes store page on iPod touch

    I upgraded to iOS 7 on latest generation iPod touch and now I cannot get a picture when I try to access iTune store. Everything else seems to work ok.  Is this something I can fix? Is it problem with new upgrade?

    Try:
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Go to Settings>iTunes and App Stores and sign out and sign back in
    - Reset all settings      
    Go to Settings > General > Reset and tap Reset All Settings.
    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
    - Restore from backup. See:                                 
    iOS: How to back up                                                                
    - Restore to factory settings/new iOS device.             

  • What does one do when they get "secure link to itunes store has failed." got this while doing diagnostics test. clicked on help but just got a blank white window. original problem stems from inability to access the itunes store.

    I got "secure link to itunes store failed" during a diagnostic test. unable to access itunes store and nothing i do works.

    Close your iTunes,
    Go to command Prompt -
    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
    (Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
    In the "Command Prompt" screen, type in
    netsh winsock reset
    Hit "ENTER" key
    Restart your computer.
    If you do get a prompt after restart windows to remap LSP, just click NO.
    Now launch your iTunes and see if it is working now.
    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
    iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
    http://support.apple.com/kb/TS4123?viewlocale=en_US

  • HT4913 when i try to look at music at the itunes store i just get a blank white screen

    i log in then press itunes store it processes then i just get a blank white screen. no music to look at or download

    If you're seeing a blank iTunes Store, see this support article:
    http://support.apple.com/kb/TS4123
    If that does't help, try resetting Winsock. This has solved the problem for some people, at least.
    1) Click on your start menu.
    2) Go to accessories
    3) Run the Command Prompt application. For those with Vista or Windows 7, right click on Comman Prompt and choose "run as administrator". 
    4) Once it opens, type in the following command... 
    netsh winsock reset
    5) hit Enter and it should say something like Winsock reset successful.
    6) Reboot your computer and try the iTunes Store again.
    Regards.

  • All I still get is a blank other than the side bars with stuff in them when I go to Itunes store. What's with that? is anyone else having this issue?

    All I still get is blank other than the side bars with information like previous purchases and all. But I can't buy or preview anything. I've done the winsock reset and all but that hasn't helped. I checked my firewall and that hasn't done anything either and it's enabled so why the issue?

    I'd try the following document: 
    Apple software on Windows: May see performance issues and blank iTunes Store
    (If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

  • I have a acer laptop and itunes store won't load just has a blank screen even after doing updates how do i get it to work?

    I have updated my laptop too on windows update just so you know but not sure what else to do ?

    With those symptoms, I'd try the following document:
    Apple software on Windows: May see performance issues and blank iTunes Store
    (If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

  • HT3204 My itunes store will not open. I get a blank page. When diagnostics ran it said secure link to itunes failed. What do I do?

    Itunes store will not open. I get a blank page. When I ran diagnostics error message said secure link to itunes failed. I have internet access, have turned off my security, and I can go to explorer and get on itunes.

    Close your iTunes,
    Go to command Prompt -
    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
    (Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
    In the "Command Prompt" screen, type in
    netsh winsock reset
    Hit "ENTER" key
    Restart your computer.
    If you do get a prompt after restart windows to remap LSP, just click NO.
    Now launch your iTunes, Sync and see if it is working now.
    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
    iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
    http://support.apple.com/kb/TS4123?viewlocale=en_US

  • HT203175 I am no longer able to access the iTunes store on my PC.  When I try to connect, it just goes to a blank screen.

    Has anyone else had this problem?  Thanks.

    If you're seeing a blank iTunes Store, see this support article:
    http://support.apple.com/kb/TS4123
    If that doesn't help, try resetting Winsock. This has solved the problem for some people, at least.
    1) Click on your start menu.
    2) Go to accessories
    3) Run the Command Prompt application. For those with Vista or Windows 7, right click on Comman Prompt and choose "run as administrator". 
    4) Once it opens, type in the following command... 
    netsh winsock reset
    5) hit Enter and it should say something like Winsock reset successful.
    6) Reboot your computer and try the iTunes Store again.
    Regards.

  • TS1368 when i try to access the itunes store to buy music, it loads at the top and says connecting to itunes store..then it loads all the way and goes to a blank page. it loads and seems like it is will work, but then goes to a blank page. Why is it doing

    when i try to access the itunes store to buy music, it loads at the top and says connecting to itunes store..then it loads all the way and goes to a blank page. it loads and seems like it is will work, but then goes to a blank page. Why is it doing this?

    Hello katyhale,
    I found a couple of articles that might help with the issue you are experiencing with the iTunes Store.
    If you are getting a white screen when accessing the iTunes Store and using a Windows computer, I recommend reviewing this article:
    Apple software on Windows: May see performance issues and blank iTunes Store
    http://support.apple.com/kb/TS4123
    If you are still not able to access the store, I recommend the following article:
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • My iTunes library works, but my iTunes stores comes up blank.

    I have tried to uninstall and re-install itunes and it hasn't helped. I set up Apple TV and that seemed o be when it started, but not sure if it is a coincidence or not.

    Hello FatButcher36,
    Thanks for using Apple Support Communities.
    For more information on this, take a look at:
    Apple software on Windows: May see performance issues and blank iTunes Store
    http://support.apple.com/kb/TS4123
    Best of luck,
    Mario

  • Cannot access Itunes Store v12.1.1.4 on Windows 7, with a blank page - please help

    The toolbar says "Accessing iTunes Store..." and then nothing happens, with a "iTunes Store" blank page below.
    Any ideas?

    Hey Eugene Carr,
    Thanks for the question. If I understand correctly, the iTunes Store page is blank. I would recommend that you read this article, it may be able to help the issue.
    Apple software on Windows: May see performance issues and blank iTunes Store - Apple Support
    Thanks for using Apple Support Communities.
    Have a good one,
    Mario

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