Blank page opens and not able to log off

Hi All,
I am using MSS. There are 2 issues.
1) One of my user has received a task in UWL. When he tries to open that he is getting a blank page. In R/3 the structure and all the things are fine.
2) Also when he clicks the log off button dialogue box prompts to select yes or no , he gave YES but still it not getting logged off.
I tried deleting cookies , temporary files and turned compatibility settings on to " "Display all websites in Compatibility View" but of no use.
Please suggest on this.
Thanks!
Swarnaprakash

Hi Swarnaprakash
Might be some problem with browser, try accessing with the compatible browser and then check it. check the browser compability in service market place PAM. http://service.sap.com/pam
Also check the default trace log file and search for the userid
Best Regards
Arun Jaiswal

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Hi Ricky ,
“somehow a user has logged in with an outlook account and there is absolutely no way for me to log this person out.”
Do you mean someone connect the Microsoft account with the local account and then the machine is locked now. You can`t get into the machine unless you know the Microsoft account`s password, right?
To solve this problem ,I am afraid you have to contact the Microsoft account`s owner firstly to unlock the account. To avoid this tiresome issue in the future, I recommend you take the following steps:
1.Log on the computer as an administrator
2.Run the gpedit.msc and look for the following group policy and set “Users can`t add or log on with Microsoft accounts”,
Computer Configuration\Windows Settings\Security Settings\Local Policies\Security Options\Accounts: Block Microsoft accounts
3.Run gpupdate /force
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Best regards

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Blank page opens and not able to log off

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