Blank PDF attachments problem

When emailing a marketing document, and attaching a PDF of the document sometimes we get a blank PDF file created and emailed. This problem seems to be random, we can find nothing common with the problem PDF's. If the user emails the document again it works OK. Any ideas or suggestions?
thanks

Check authorizations and make sure the users have the correct access to the server, use explorer to check.
ie. load explorer, enter your server name in the address:
servername\
If prompted for Userid & Password this means no connection.
Also you might check into if anyone modified the PLD's
Hope this helps.

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Hi
Check the below link it might help you
http://answers.microsoft.com/en-us/windows/forum/windows_vista-windows_programs/windows-mail-does-no...
****Click the White Kudos star to say thanks**** I am not an HP employee, I am a volunteer****
****Click on the Accept As Solution button on the lower right side if a suggestion resolves the issue you are having****

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Did you post the same problem on stackoverflow.com? See my comments there.

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Hello,
'''Try Firefox Safe Mode''' to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
''(If you're not using it, switch to the Default theme.)''
* You can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
''Once you get the pop-up, just select "'Start in Safe Mode"''
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that.
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''
Thank you.

Blank PDF attachments problem

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