Blank pdf forms

When I edit a pdf form in LiveCycle and send it to someone, they fill it out and send it back, but it is blank when I get it. Anyone else having these issues?
I am using LiveCycle Designer ES4 on a Windows 7 desktop and saving the file. I then open the file in Adobe Pro XI to Save As Other - Reader Extended PDF - Enable More Tools (includes form fill-in and save)...
Any help at all would be appreciated.
Thanks!

What happens if you click in one of the text fields? If the text suddenly becomes visible in the field, and then disappears again when you click outside of the field, the problem is most likely due to people on Macs who used the Preview application, as opposed to Adobe Reader, to fill-in the form. Preview corrupts forms in a number of ways when it saves and should be avoided.
If your client has access to Acrobat, they can open the corrupt form, export to an FDF file, open a blank non-corrupted form, and import the FDF file to populate the form with the data, and save.

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