Blank Screen after factory reset 7911 phone

Hello guys,
I had a weird issue on an 7911 ip phone. It was connected to my network and on the display of the phone was saying "ethernet disconnected".
What i did was a soft and a hard reset using 123456789*0# and then 3497672850*# following the guidelines of a conversation in the forum
https://supportforums.cisco.com/thread/2166581
After the factory reset the device has a blank screen (I left it for more than an hour connected on the network bearing in mind that some processes might be loading in the background and the firmware will load at some point..that didn't happen) and it is unable to receive an ip address ("show ip dhcp bindings", shows nothing related to the mac address of that device).
To eliminate the possibility that the problem might be on the network card of the phone, i've factory reset a working phone using the above described procedure.
I had the same problem with that phone too.
Are there are any log commands that i can use to further investigate my issue?  (I can't see any logs using "terminal monitor"command)
I am using call manager express 4.3.0 on a cisco 2800 router.

Dragan,
I tried what you suggested with no luck.
What i noted is that, when i plug the power adapter on the phone and connect the ethernet cable on the switch port of the phone (the other end goes to a d-link small switch) the light on the small d-link switch doesn't come up. However if i plug the ethernet cable on the pc port of the phone the light goes green. I checked it with two phones that i've factory reset and it is the same problem.
What i understood from this, is that the pc is unable to retrieve an ip from the dhcp server and the necessary option 150 to locate the tftp server and retrieve the necessary firmware.
Gordon, due to the above mentioned problem i can't proceed with wireshark since i don't have network connectivity between the phone and my workstation.
Guys, do you have any alternatives that i can give a try?
Thanks a banch!

Similar Messages

  • X79A-GD45(8D) Blank screen after CMOS reset

    I had a bad switch and a bad GPU that came on my Black Pearl
    from Cyberpower. They sent replacements and I thought I would
    add a hard drive I had and a sound card. I was adding the
    sound card because after I got replacement the GPU the sound was bad.
    I must have hit the on board system with the card.......
    I put the hard drive and switch in and tested the system.
    It worked fine but the spalsh screen didn't come up.
    I was going to disable the onboard sound in BIOS but the Boot screen
    nor BIOS would come up. If I hit DEL or f11 I got a blank screen.If I
    did nothing it went straight to the Windows screen with the users on it.
    I checked on the forum and found the thread about reseting the CMOS to
    fix that problem. I shorted the jumper as the manual said, removed the
    battery and hit the reset switch. The system came up, sounded like it
    was hitting the floppy then the blue LEDs went out and it came up again.
    It would keep coming up and shutting down until I pulled the plug.
    Is it looking for a boot disk? I have a repair disk from CyberPower
    I tried in both drives while it was cycling with nothing happening.
    Any suggestions?
    CPU: Intel(R) Core™ i7-3820 Quad-Core 3.60 GHz 10MB Intel Smart Cache LGA2011 (All Venom OC Certified)
    FAN: Asetek 510LC Liquid Cooling System 120MM Radiator & Fan
    HDD: 240 GB Intel 335 Series SATA-III 6.0Gb/s - 500MB/s Read & 450MB/s Write (Single Drive)
    LG 14X BLU-Ray Rewriter
    MEMORY: 16GB (4GBx4) DDR3/1600MHz Quad Channel Memory
    MOTHERBOARD: (SLI/CrossFireX Support) MSI X79A-GD45(8D) Intel X79 Chipset Quad Channel DDR3 ATX Mainboard
       w/ Winki 3, OC Genie II, 7.1 HD Audio, GbLAN, 3 Gen3 PCIe X16 & 4 PCIe X1
    OS: Microsoft(R) Windows 7 Home Premium [+0] (64-bit Edition)
    OVERCLOCK: Extreme OC (Extreme Overclock 20% or more)
    POWERSUPPLY: 1,000 Watts - Cooler Master Silent Pro Gold 80 Plus Power Supply ( 80 Plus Gold)
    SOUND: HIGH DEFINITION ON-BOARD 7.1 AUDIO
    VIDEO:  Two AMD Radeon HD 7970 3GB 16X PCIe 3.0 Video Card (MSI)

    Since the board is part of a Cyberpower PC you have to ask Cyberpower about that issue as they cover support for that machine.

  • After factory reset the phone encounters an error.

    I recently upgraded so I decided to reset my old cell to factory settings. The old device is a Droid HD Maxx. After the restart the small android comes up with the front open and the little blue ball swirls and it says erasing. After a few moments it goes black and then followed by another smaller android robot but this time he is laying on his back with the front open and this time there is a red triangle with and exclamation. Is this fixable or is it pretty much just a fancy paper weight now?

        I apologize for the faulty link, RieJL. I appreciate you taking the steps that you have so far as the link was going to direct you to same boot menu. If the device will not advance past the boot screen even when accessing the boot menu then the software has become corrupt and is not retrievable. I apologize for the inconvenience.
    Thank you,
    YaleK_VZW
    Follow us on Twitter @VZWsupport 

  • Blank screen after i reset help please

    my screen is white blank i tried resetting and restoring numerous times also plugged it in to computer wont recongnize device please helpit is the iod nano

    Hi RexGenius,
    I understand that you are cannot boot up your HP ENVY Sleekbook 4-1117nr. I will try my best to help you resolve this issue.
    In this document for Troubleshooting Black Screen Displays with No Error Messages During Startup or Boot that may resolve this issue.
    Since you were in the system recovery when the issue started, I am also sending this document for Troubleshooting HP System Recovery Problems (Windows 8).
    I hope this information helps, please let me know.
    Thank you,
    I worked on behalf of HP.

  • Cisco 7941G phones will not boot up after factory reset.

    Cisco 7941G phones will not boot up after factory reset.
    The following happens.
    1. Speaker light lit (Green)
    2. Phone displays a firmware upgrade page (see attachment) for a few minutes. (Doesn't seems to be upgrading, but it "saids" upgrading)
    3. Saw Cisco logo with a Java Powered page.
    4. The whole thing loops again and again...
    I think the reason why the phone isn't booting up is because the phone needs to know where to find the configuration/firmware files from a tftp server. I do have a TFTP server, but normally I need to go in settings to change the alternative tftp server, but the thing is that now I can't even press the settings button...
    Please help.

    How many phones were reset and upgrading at one time? What is the setting of the TFTP Maximum Serving Count (Advanced TFTP Service Parm) on each of the TFTP servers?
    Sounds like too many devices trying to use TFTP at once.

  • HT5312 phone activation after factory reset

    Will a factory reset require reactivation of phone service with the carrier

    Hi, SBtaylor. 
    The iPhone will require the previously used SIM or a valid activated SIM after factory resetting the device. 
    Using an iPhone without a wireless service plan
    http://support.apple.com/kb/HT3406
    Cheers,
    Jason H. 

  • Blank screen after setting back to Factory Default Setup

    After setting an HP Pavillion laptop with Windows XP back to the default factory setup, I get nothing but a blank screen after turning the laptop on.  The HP screen doesn't appear, there is just a blank screen.

    I have also gotten the blank, black screen, after using the Recovery CD's from HP on THREE different computers, please, if anyone knows how to help, HELP. I get nothing, tried hard off, new memory, new hard drives, no battery, battery, new battery, new a/c adapter, etc. Only one is still under warrenty, a HDX-16t, the other two, an HDX 16 and a Pavilion -1135nr

  • Persistent spinning gears after factory reset. Tri...

    Hi, I factory reset my phone today through the settings menu. I was having a minor problem after installing the most recent update last night and decided reluctantly that a hard reset might iron out the problems, though I wasn't looking forward to reinstalling all my apps and re-entering my info. Anyway, the phone is stuck on spinning gears and has been for hours. I see that others were having the same problem so I tried some of the solutions here. I held the volume down and power buttons simultaneously and let the phone restart. I let the power drain out and restarted it by plugging it into a charger as outlined in another post. I held the volume down button and restarted it in the hopes of seeing an exclaimation mark (!), but no joy. I held the volume down, power and camera buttons, let go of power after the phone vibrated and let go of the rest after five seconds and nothing. Can anyone help, please?

    This seemed to work for me:
    It took quite a few attempts, but persitance paid off. Best of luck.
      http://lumia920spinninggears.blogspot.in/2013/07/get-rid-of-spinning-gears-screen-of.html#comment-fo... Monday, July 8, 2013
    Get rid of Spinning gears Screen of lumia 920... A Solution that is 100% working 
    Once my Lumia 920  was messed up with lots of applications and I thought of Reset it from settings menu. When phone restarted, it struck at Spinning Gears screen. I waited for 20 minutes and then i took that to Nokia Care. The Care centre was going to close in evening and they said it takes 30-45 minutes to reboot. I came back, waited for 2 hours but phone was still struck at spinning gears. Battery got drained automatically, i plugged the charger and after some time, spinning gears started again . I waited for 30 minutes again and nothing happened and then I found the solution from Net and that works perfectly.... wolla phone is back to life..Ahhh.
    Solution :
    (  please read the steps first and then perform) :
    1. While gears are spinning, Press VOLUME DOWN and POWER BUTTON together, keep pressed till phone goes blank, vibrates and NOKIA appears and then release the buttons.
    2. Immediately press following buttons in sequence ONE by ONE i.e. press release..press release :
       VOLUME UP
       VOLUME DOWN
        POWER
       VOLUME DOWN
    after this, phone will restart or gears will continue to spin or you will feel you are struck at NOKIA...but it wont take more than 5 minutes and your phone will be back to life.
    I DID IT and you will also.. Enjoy.
    Please share if u find it useful.

  • I've factory reset my iPhone twice, about to be three times. has anyone else had issues that force them to factory reset their phones.

    So I got my iPhone 6 on the day it came out and it has been the most frustrating experience I've ever had with apple.  I've had to factory reset my phone twice, probably about to be three times once i get home from work.  The first time was trying to transfer my stuff from my old iPhone and right after it finished my iPhone 6 turned itself off then turned on to the boot up screen (the one with the apple logo) and then shut off then did the same thing.  this forced my to factory reset my new iphone literally the day i got it.  The next day i was trying to upload my music and basically the same thing happened again, forcing me to reset my phone for a second time.  Just now (its been two weeks that I've owned my new phone)i tried to get on twitter and the app crashed then my phone reset itself and when it loaded to the unlock screen, instead of my background it was just a black screen with the time and the unlock slide.  when i unlocked it, it went back to the normal background and the main screen.  Because whenever i would turn off (not power off, but put it to sleep) the phone and turn it back on it would do the same thing.  I decided to restart it (actually turn it completely off and then back on) and now it will show the boot up screen then turn off.  I understand that there is the solution of factory resetting my iPhone, but 3 times in 2 weeks is pretty unacceptable, seeing as i had a 4s for almost 3 years and never once had to factory reset it and its also incredibly annoying to have to redownload all of my stuff.  Has anyone else had this problem? is there anyway i can keep this from continuing to happen?  is it a software issue or is it the phone itself that is messing up?

    WiseJD, thank you for your suggestions.  Well the first two restorations were the first and second day (9/19 and 9/20) that i had my 6 and both times i chose to restore is as new.  since then there haven't been any issues until now.  granted the first time my phone messed up was after i used the At&t transfer app which made me think it couldve been something that corrupted my device.  the second time though started with me attempting to download music from the itunes store app on the phone.  for whatever reason it would download but not but it wouldnt process and install the music.  Then i tried to download it from my computer and thats when the second screw up occurred. that time i dont think it was an issue of my phone being corrupted because it was already acting strangely before i ever plugged it into my computer.  This third time, i'm at work so i havent been able to do anything about it, i wasnt downloading anything and my phone was not hooked up to a computer, i simply tried to open twitter and then all this happened. and it has been a solid almost two weeks without incident which makes me think its my phone and not corrupt files.  also looking at forums, not just these but other online, i haven't really seen anyone with the same problem which adds to my thought that its a problem with my phone. 
    Just to be clear, the first time this happened, the iphone would display the boot up screen then shut off then turn on and display the boot up screen, then shut of and kept going on like that until i put my iphone into recovery mode and factory reset it.  the second time the iphone would display the boot up screen and then shut off, but wouldnt turn on unless i pressed the power button again.  this third time is the same story.  i dont know if this makes a difference or if its symptomatic of different problems but i figured it wouldnt hurt to explain in detail the issues that happened each separate time.
    Also on a side note, i havent done anything like jailbreak it, mess with it download or any third party apps not on the app store.

  • Blank screen after KitKat update

    I just completed the KitKat update on an Ellipsis 7 tablet that's connected to Verizon's network, but now I'm only getting a blank screen after the welcome screen displays. Fyi: the first part of this update went smoothly. Can anyone can help me resolve this issue? I really like this tablet and use it everyday.

    I contacted Verizon support and a couple of techs attempted to walk me through alternate boot methods. However, as bassclarinetl2 noted, "pressing the power button to turn the device off results in the device powering up by itself and both 'safe mode' and 'factory reset' are inaccessible via their button combinations." Therefore, I'm sending my tablet in to be repaired or replaced under warranty. Depending on how long you've had your Ellipsis 7 tablet, you may be able to do the same.
    Incidentally, I have another (seemingly) identical Ellipsis 7 tablet and was able to successfully install the KitKat upgrade on this second tablet, which I'm using now. The sooner Verizon determines why the upgrade worked on one tablet and not the other, the better.

  • Recovering data after factory reset (security issue)

    Hello there,
    Recently a friend of mine asked me how to erase all data on an iPhone ? I pointed to him to "factory reset".
    Now, I see a bunch of websites that show how to recover data after factory reset using their software, not sure if they work as advertised or not.
    What I would like to know is if the user wants the data to be erased and non-recoverable, is this the best option or if there is any other option available in iPhone that can make the data un-recoverable. We want to make sure the data is un-recoverable after factory reset.
    thanks
    Ashish Shah

    unfortunately this doesn't answer my question.
    I do know the option to "erase all content and settings" in iPhone.
    What I want to know is to make sure once done, no one can recover that data back. Since this phone will be sold off to some stranger, we don't want them to have access to the data.
    Here are a few websites from my just preliminary search results that show how to recover data.
    just google "extracting data after factory reset iPhone" and you will see a bunch of websites offering their products to recover. So I want to check if this is so simple, how can we really make sure the data is wiped off clean.
    Ashish Shah

  • After upgrading to the newest version of firefox my Juniper J-web web-gui showing a blank screen after login.

    Hi.
    After the newest version of firefox the browser only show a blank screen after doing the login on all Juniper SRX devices.
    Some one who can help me here?
    Kind regards
    Jonas (Denmark)

    Jonas,
    Please see:
    *[https://support.mozilla.org/kb/Server+not+found]
    *[https://support.mozilla.org/kb/Firewalls]
    *[http://kb.mozillazine.org/Error_loading_websites]
    *[http://kb.mozillazine.org/Browser_will_not_start_up]
    It could be that you need to reset Firefox to its defaults, however there could also could be something going wrong with the login request. Please check the Firewalls and loading websites to see if anything is blocking a request.

  • Blank Screen after 703HP3 (Linux)

    Hi,
    after update a VMWare-SLES10SP2-Server with DOM and Webaccess HP703HP1 to
    HP703HP3 I got a blank screen after starting the machine.
    All logs look got but I can't login in. Only a blank web page. No login. No
    picture. Nothing.
    Any idea?
    Have anybody the same problem?
    I went back to my snapshot. So my user can login.
    Now I will try it at another server.
    Andreas

    Hi Massimo,
    the login web page for webaccess for the user...
    Andreas
    "Massimo Rosen" <[email protected]> schrieb im Newsbeitrag
    news:[email protected]..
    > Hi,
    >
    > Andreas Schild wrote:
    >>
    >> Hi,
    >>
    >> after update a VMWare-SLES10SP2-Server with DOM and Webaccess HP703HP1 to
    >> HP703HP3 I got a blank screen after starting the machine.
    >
    > What do you mean "a blank screen"? A blank screen where?
    >
    >> All logs look got but I can't login in. Only a blank web page. No login.
    >> No
    >> picture. Nothing.
    >
    > I'm sorry, but it's totally unclear what you're talking about. What web
    > page?
    >
    > CU,
    > --
    > Massimo Rosen
    > Novell Product Support Forum Sysop
    > No emails please!
    > http://www.cfc-it.de

  • Blank Screen after Hibernate

    Hi,
    On my DV6-3085 I sometimes power up by opening the lid and get a blank screen after a few seconds.
    The screen will say Starting Windows, flash and then go blank. At this point the finger print scanner is still working and responds but you cannot obliviously see anything.
    I fairly suspicious this happens after the laptop has not been used for a little while (overnight) after a lid close, so the Sleep light has stopped flashing and the laptop is in hibernate mode.
    My guess is it is something to do with switching graphics adapters. I've not yet decided if plugging the power in first does or does not make a difference or being on battery or AC when the lid was closed.
    I've got the latest drivers according to the HP driver update utility.
    Anyone with the same problem or have a solutions?
    Thanks,
    Dean.

    Hi,
    On my DV6-3085 I sometimes power up by opening the lid and get a blank screen after a few seconds.
    The screen will say Starting Windows, flash and then go blank. At this point the finger print scanner is still working and responds but you cannot obliviously see anything.
    I fairly suspicious this happens after the laptop has not been used for a little while (overnight) after a lid close, so the Sleep light has stopped flashing and the laptop is in hibernate mode.
    My guess is it is something to do with switching graphics adapters. I've not yet decided if plugging the power in first does or does not make a difference or being on battery or AC when the lid was closed.
    I've got the latest drivers according to the HP driver update utility.
    Anyone with the same problem or have a solutions?
    Thanks,
    Dean.

  • Data recovery after factory reset

    I have seen people write that data recovery was possible after factory reset below the jelly bean OS versions on android but iphone is impossible.
    So I wonder what is security technology for data protection on iphone.
    Let me know security technology. (data encryption, data fromat algorithm, whatever about data protection)

    Follou-up..... reading other questions/answers on this forum seem to indicate I'll have to "cherry pick" specific saved data items from the desktop "Shortcut to System Recovery Files" --- a long process.   Is there a quicker way???

Maybe you are looking for

  • How to connect my G4 to wifi using airport card

    I have power mac G4 0SX 10.3.9   just put airport card in,,, it can find my wifi network, but when I put in the password to activate the connection,,, I get  "error joining the airport  network..... ......

  • Iphone 4 manufacturing defect detected after warranty runs out

    I have had my iphone 4 since launch 18 months ago and now the sleep/on off button has become stuck. The Apple store said they charge £119 for a replacement. My iphone 4 is in great condition, no marks or wear etc so this is obviously a manufacturing

  • How to recover invoice to buy and how to make repairs?

    I lost the invoice of the purchase of my iPhone 4S. I bought on November 26, 2011 in apple store at the mall in orlando 53 Milenia. You guys could arrange for my apple ID monica.vasquez.souza @ me.com? I have the invoice from my credit card for proof

  • Accrual for Interest rate SWAP

    i want to know how acrual for Interest rate SWAP works from account assignment point of  view i would really apprecaite if any1 can give me information or docuents for setting interest rate swap accrul

  • Installing JDK on old Linux

    This is either a FAQ or a genuine Interesting Topic; I would be grateful for help in either case. I'm running Red Hat 5.2 on my laptop. Upgrading to 6.x or 7.1 is going to be tough, because I've got a bunch of stuff that I use (like VMWare!), that's