Blank screen after installing new RAM

I have a 1.5 Ghz, 512 DDR SDRAM and it's starting to get sluggish so I bought 1GB DDR 333MHz RAM and replaced the samsung card inside. When I start up you can hear the chime but the screen is blank. When I put the old card back in it works again.
Anyone any ideas how to resolve or have I bought dodgy/cheap/wrong RAM?

Welcome to the Apple discussions.
Does the Samsung memory have the same label or BNO number on it as http://eshop.macsales.com/item/Samsung/27SAMSO1GB/ ?
Samsung is one of several brands that generally work fine in our Powerbooks.

Similar Messages

Mac crashes regularly after installing new RAM

My laptop crashes at least once a day ever since installing new RAM. It seems to be triggered by quitting programs, usually Firefox, Logic or Spotify. There was nothing else connected to the Mac that brought about the latest crash but I do use an Mbox 2 on a regular basis.
Below is the last crash report and also the RAM profile. It's Kingston brand if that means anything.
*_Crash Report:_*
Interval Since Last Panic Report: 55868 sec
Panics Since Last Report: 1
Anonymous UUID: AEEF5666-4C4E-4FC1-AC7A-5A500F952BF9
Sat Jan 22 00:00:25 2011
panic(cpu 1 caller 0x2aab55): Kernel trap at 0x8b042474, type 14=page fault, registers:
CR0: 0x8001003b, CR2: 0x8b042474, CR3: 0x00100000, CR4: 0x00000660
EAX: 0x09947100, EBX: 0x09ad4a00, ECX: 0xe15f0000, EDX: 0x0a133800
CR2: 0x8b042474, EBP: 0x5294bb68, ESI: 0x08bd7f40, EDI: 0x0085f838
EFL: 0x00010246, EIP: 0x8b042474, CS: 0x00000008, DS: 0x03450010
Error code: 0x00000010
Backtrace (CPU 1), Frame : Return Address (4 potential args on stack)
0x5294b968 : 0x21b50c (0x5d42fc 0x5294b99c 0x223974 0x0)
0x5294b9b8 : 0x2aab55 (0x59616c 0x8b042474 0xe 0x596336)
0x5294ba98 : 0x2a09a8 (0x5294bab0 0x246 0x5294bb68 0x8b042474)
0x5294baa8 : 0x8b042474 (0xe 0x48 0x52940010 0x230010)
0x5294bb68 : 0x1854f8f (0x9ad4a00 0x0 0x5294bbf8 0x60)
0x5294bb88 : 0x4ff5ae (0x9ad4b00 0x85f838 0x1 0x0)
0x5294bba8 : 0x50f6e0 (0x9ad4b00 0x85f838 0x5294bbd8 0x4ff931)
0x5294bbd8 : 0x50f854 (0x8bd7f40 0x0 0x1 0x0)
0x5294bbf8 : 0x4ff5ae (0x8bd7f40 0x0 0x1 0x1)
0x5294bc18 : 0x4ff5c9 (0x8bd7f40 0x0 0x5294bc48 0x4ff5ae)
0x5294bc38 : 0x531e12 (0x8bd7f40 0xffff 0x8bd4f84 0x4ff5c9)
0x5294bc58 : 0x531e45 (0x8bd4f80 0x246 0x5294bc98 0xb18e540)
0x5294bc78 : 0x4ff5ae (0x8bd4f80 0x0 0x1 0x1e)
0x5294bc98 : 0x4ff5c9 (0x8bd4f80 0x0 0x5294bce8 0x0)
0x5294bcb8 : 0x2844eb (0x8bd4f80 0xb18e540 0x1e 0x5294bce8)
0x5294bd08 : 0x21d8d1 (0xa088398 0xb2555a0 0x997aa24 0x1)
0x5294bd48 : 0x210a3a (0xa088300 0x12 0x5294bda8 0x20f45c)
0x5294bda8 : 0x21dda0 (0xa088300 0x10000 0x0 0x2107c2)
0x5294bdd8 : 0x23f567 (0x5294bdfc 0x24 0xa4289e4 0x0)
0x5294be28 : 0x214f6f (0xb18e540 0x1 0x1 0x221bb4)
0x5294be78 : 0x215581 (0x7fc7420 0x33303 0x43dfe330 0x8f1e1f4)
0x5294beb8 : 0x22c521 (0x7fc7420 0xc971640 0x5294bf08 0x47a0f3)
0x5294bf08 : 0x47ab28 (0x8f1e1f4 0x0 0x0 0x2ea2)
0x5294bf58 : 0x47ab56 (0x8f20000 0x0 0xc971684 0x0)
0x5294bf78 : 0x4f0f7d (0x8f20000 0xc971640 0xc971684 0x0)
0x5294bfc8 : 0x2a0ef8 (0xa1916c0 0x1 0x10 0xa194964)
Kernel Extensions in backtrace (with dependencies):
com.digidesign.mbox2.driver(8.0.0f1)@0x184e000->0x1871fff
dependency: com.apple.iokit.IOAudioFamily(1.7.9fc4)@0x90c000
dependency: com.apple.iokit.IOUSBFamily(4.1.7)@0x1232000
dependency: com.apple.driver.AppleUSBMergeNub(4.1.5)@0x1292000
dependency: com.apple.kext.OSvKernDSPLib(1.3)@0x908000
dependency: com.apple.iokit.IOPCIFamily(2.6)@0x948000
dependency: com.apple.driver.AppleUSBComposite(3.9.0)@0x1266000
BSD process name corresponding to current thread: Spotify
Mac OS version:
10H574
Kernel version:
Darwin Kernel Version 10.5.0: Fri Nov 5 23:20:39 PDT 2010; root:xnu-1504.9.17~1/RELEASE_I386
System model name: MacBook7,1 (Mac-F22C89C8)
System uptime in nanoseconds: 10016535514139
unloaded kexts:
com.apple.driver.AppleMCP89RootPortPM 1.11 (addr 0x11cd000, size 0x20480) - last unloaded 250987080117
loaded kexts:
com.digidesign.mbox2.driver 8.0.0f1 - last loaded 49888220612
com.rogueamoeba.hermes 2.0.2
com.paceap.kext.pacesupport.snowleopard 5.7.2
com.Cycling74.driver.Soundflower 1.5.1
tc.tctechnologies.driver.PaeFireStudio 8028
com.digidesign.iokit.DigiIO 8.0.0f1
com.digidesign.iokit.DigiDal 8.0.0f1
com.apple.driver.AppleHWSensor 1.9.3d0
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AGPM 100.12.19
com.apple.driver.AppleMikeyHIDDriver 1.2.0
com.apple.driver.AppleMikeyDriver 1.9.9f12
com.apple.driver.AudioAUUC 1.13
com.apple.driver.AppleUpstreamUserClient 3.4.5
com.apple.driver.AppleMCCSControl 1.0.17
com.apple.driver.SMCMotionSensor 3.0.0d4
com.apple.driver.AppleHDA 1.9.9f12
com.apple.DontSteal_Mac_OSX 7.0.0
com.apple.driver.AudioIPCDriver 1.1.6
com.apple.driver.AppleIntelPenrynProfile 17
com.apple.driver.ACPISMCPlatformPlugin 4.5.0d5
com.apple.driver.AppleLPC 1.4.12
com.apple.driver.AppleBacklight 170.0.34
com.apple.GeForce 6.2.4
com.apple.driver.AppleUSBTCButtons 200.3.2
com.apple.driver.AppleUSBTCKeyboard 200.3.2
com.apple.iokit.SCSITaskUserClient 2.6.5
com.apple.BootCache 31
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.iokit.IOAHCIBlockStorage 1.6.3
com.apple.driver.AppleHPET 1.5
com.apple.driver.AirPortBrcm43224 426.36.1
com.apple.driver.AppleAHCIPort 2.1.5
com.apple.driver.AppleUSBHub 4.1.7
com.apple.nvenet 2.0.15
com.apple.driver.AppleUSBEHCI 4.1.7
com.apple.driver.AppleUSBOHCI 4.1.5
com.apple.driver.AppleSmartBatteryManager 160.0.0
com.apple.driver.AppleEFINVRAM 1.4.0
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleACPIButtons 1.3.5
com.apple.driver.AppleSMBIOS 1.6
com.apple.driver.AppleACPIEC 1.3.5
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 105.13.0
com.apple.security.sandbox 1
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.11
com.apple.driver.AppleIntelCPUPowerManagement 105.13.0
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.driver.AppleSMBusController 1.0.8d0
com.apple.driver.DspFuncLib 1.9.9f12
com.apple.iokit.IOFireWireFamily 4.2.6
com.apple.iokit.IOSurface 74.2
com.apple.iokit.IOBluetoothSerialManager 2.3.8f7
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.iokit.IOAudioFamily 1.7.9fc4
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 1.9.9f12
com.apple.iokit.IOHDAFamily 1.9.9f12
com.apple.driver.AppleSMBusPCI 1.0.8d0
com.apple.iokit.AppleProfileFamily 41
com.apple.driver.AppleSMC 3.1.0d3
com.apple.driver.IOPlatformPluginFamily 4.5.0d5
com.apple.nvidia.nv50hal 6.2.4
com.apple.NVDAResman 6.2.4
com.apple.iokit.IONDRVSupport 2.2
com.apple.iokit.IOGraphicsFamily 2.2
com.apple.driver.BroadcomUSBBluetoothHCIController 2.3.8f7
com.apple.driver.AppleUSBBluetoothHCIController 2.3.8f7
com.apple.iokit.IOBluetoothFamily 2.3.8f7
com.apple.driver.AppleUSBMultitouch 206.6
com.apple.iokit.IOUSBHIDDriver 4.1.5
com.apple.driver.AppleUSBMergeNub 4.1.5
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.5
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOAHCISerialATAPI 1.2.5
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.5
com.apple.iokit.IO80211Family 312
com.apple.iokit.IOAHCIFamily 2.0.4
com.apple.iokit.IOUSBUserClient 4.1.5
com.apple.iokit.IONetworkingFamily 1.10
com.apple.driver.NVSMU 2.2.7
com.apple.iokit.IOUSBFamily 4.1.7
com.apple.driver.AppleEFIRuntime 1.4.0
com.apple.iokit.IOHIDFamily 1.6.5
com.apple.iokit.IOSMBusFamily 1.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 6
com.apple.driver.DiskImages 289
com.apple.iokit.IOStorageFamily 1.6.2
com.apple.driver.AppleACPIPlatform 1.3.5
com.apple.iokit.IOPCIFamily 2.6
com.apple.iokit.IOACPIFamily 1.3.0
Model: MacBook7,1, BootROM MB71.0039.B0B, 2 processors, Intel Core 2 Duo, 2.4 GHz, 4 GB, SMC 1.60f5
Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB
Memory Module: global_name
AirPort: spairportwireless_card_type_airportextreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.36.1)
Bluetooth: Version 2.3.8f7, 2 service, 12 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: TOSHIBA MK2555GSXF, 232.89 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06600000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8218, 0x06630000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0237, 0x06300000
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0x24600000
*_Memory Profile_*
Memory Slots:
ECC: Disabled
BANK 0/DIMM0:
Size: 2 GB
Type: DDR3
Speed: 1067 MHz
Status: OK
Manufacturer: 0x0000
Part Number: 0x000000000000000000000000000000000000
Serial Number: 0x00000000
BANK 1/DIMM0:
Size: 2 GB
Type: DDR3
Speed: 1067 MHz
Status: OK
Manufacturer: 0x0000
Part Number: 0x000000000000000000000000000000000000
Serial Number: 0x00000000

It's almost impossible to trace back the panic report to a specific cause, but it's highly suspicious that you started experiencing problems after installing new RAM.
It's also strange that your RAM has no stated VendorID, Part Number or Serial Number.
I would return this memory poste haste.
Alternatively, if the DIMMs are from Kingston's ValueRAM range, just dump them in the garbage because that's where they belong. While you're there, look for any other RAM that someone else has thrown away - chances are its ValueRAM, too (hint: I have never seen a single ValueRAM DIMM work in any of my systems, so I avoid them like the plague - shame, since Kingston used to have such a good reputation).

Laptop freezes after installing new ram card.

Hi,
i recently upgraded my ram card on my toshiba c650d laptop. after installing the ram card the laptop began to freeze while in the desktop and then it could be resumed when Alt+Ctrl+Del was pressed.
and the laptop wouldn't wake from the sleep mode....
please help me this is urgent...as for im leaving my home country for studies.
thanks for the help in advance
Malith Ratnayake.

Hello Malith Ratnayake,
After changing the old RAM by the new one, this issue occurs?
If the issue doesn’t occur when you change back to use old ram, I think it is the RAM hardware issue.
Please contact the hardware manufacturer for better support.
Best regards,
Fangzhou CHEN
Fangzhou CHEN
TechNet Community Support

4 hrs later - Computer shut down after installing new RAM (mid 2007 Imac)

Mid 2007 imac and I installed new Ram. It worked for 4 hrs then the Imac shutdown. The pressed power button but no power. Unplugged and replugged the power cord and 3 beeps sounded. I am wondering if it worked for 4 hrs or so, then why did it would it fail 4 hrs later?
I am running the correct ram because in system profiler under memory - it said that everything was ok.
Any ideas?

or maybe the back tray wasn't tight enough?
I re-installed it now and so far so good.... I pressed tight and in an upwards motion. We'll see what happens

Problem after installing new ram

Just installed 1 MB of new ram. Everything appears to work with one very annoying problem that never existed prior to installation of ram. The problem is that the window moves slightly with any movement of the mouse. Not a great deal but enough to hide the menu at top of screen. I ran an Apple Hardware Test and all hardware passed. I changed the mouse but no cure. This happens with nothing running so I assume it is not software. It doesn't appear to affect the operation but it tends to make one sea sick with the up and down and side to side motion anytime the mouse is moved.
Shure would appreciate any help with this.
Doug

Open the Universal Access pane of System Preferences and turn off the Zoom option in the Seeing tab.
(27764)

MacBook won't even turn on after installing new ram

I am using the 2010 MacBook (white 13 inch) I bought ram (two 2gb modules) and was going to install it. I removed my Original ram, but accidentally powered it on it the process (no ram was inside). I got a longed beep. I held the power button and shut it off. I then put the ram back in and it won't turn on. I don't hear any parts moving, no power, nothing. Yes I put the ram in right, an it's tight as can be. Its pushed in well. Help! I never put the new ram in!

The new ram doesn't fit. The laptop won't turn on with old ram. It worked before I removed it now it doesn't. It's I'm there tight so don't tell me to put it in with pressure because I did

After installing new RAM module macbook will not wake without re-start

Im having a little problem with my macbook. It operates normally and the new RAM appears to function as normal except when the computer is in sleep mode, it appears to sleep as normal but when the lid is raised or the power button depressed to wake the system up it will not do so without a full re-start. Any help is much appreciated. I have tried re-setting the PRAM and performing the usual maintenance functions from OnyX.
Thank you.

Did replacing the RAM fix the problem? I am also experiencing the same issue. The RAM works great when the computer is running but occasionally I cannot get the computer out of sleep mode and must reset the entire machine. Is the only cause of this a bad stick of RAM?

Blank screen after installing K7T turbo and AMD 2000+ chip

Hello, I got a problem, can anyone help me figure this out.
Currently I changed my old motherboard and replaced it with a K7t Turbo2 Motherboard and I also bought a AMD Xp 2000+ processor chip to go with it.
After installation, I encountered numberous problems like:
1. The computer will only turn on and off by the power source box at the back of the computer.
2. The reset button doesn't reset the computer at all.
3. I keep getting a blue screen when entering windows xp (forgot what the message said, but said something like, it did that to help windows or something).
Anyways after that, I formatted the hard drive. Re-installed it with Windows XP. Once the installation was completed, it automatically reset, the computer. BUT insatead it just gave a blank black screen while the computer is still on(I can tell because I can still hear the heat sink fan blowing).
Next, I turned the power switch (on the back) off and on again. The computer did successfully booted and it brought me to the windows xp's Window. I then logged off from windows and now I have this problem:
When turning the computer back on, the computer will boot up, then a few seconds later (about 3 to 5 seconds) the computer will shut right off.
Any questions or answers will be great appreciated.

HI. What version bios are you running? If its 3.0, you need to update your bios in order to run the 2000XP. Are you sure that your case wires for the switches are in the right place? One way you might try to test the psu, is to close jumper j17, This will make the cpu run at 100fsb. If it boots ok at 100 fsb, Then your power supply is probably the culprit.With j17 open, the cpu runs at full power,133fsb, and it takes more power to run. BIGDADDY51 CT.USA J17 is located just under the memory slots. edit: you mean power off and on by power supply switch? This is normal. Then you should be able to push the case switch and have the computer restart.Check your case wires again.

Fresh install of Exchange Server 2013 on Windows Server 2012 R2 Blank screen after install

Attempting to log in to the OWA I get a white screen immediately after entering credentials
When I open the Exchange Management Shell I get the error
+ New-PSSession -ConnectionURI "$connectionUri" -ConfigurationName Microsoft.Excha ...
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : OpenError: (System.Manageme....RemoteRunspace:RemoteRunspace) [New-PSSession], PSRemotin
gTransportException
+ FullyQualifiedErrorId : AccessDenied,PSSessionOpenFailed
Along with the above error it also says Access is denied
Im running the Exchange shell as admin
There were no errors during the install and I did everything according to the Exchange Server Deployment Assistant
At first when I attempted to log in it would say my credentials were incorrect
This is part of a active directory set up and I fulfilled all of the active directory piece.

Hi,
According your post, I understand that open EMS with error “AccessDenied,PSSessionOpenFailed” after fresh install Exchange 2013.
If I misunderstand your concern, please do not hesitate to let me know.
Please follow below steps for troubleshooting:
1. Reboot the server, usually fixes this error.
2. Make sure your authentication settings on your virtual directory for PowerShell is correct.
Internet Information Services (IIS) Manager, <Servername>, Sites, Default Web Site, PowerShell and in the right panel, scroll down to the Authentication module, then make sure that Anonymous access is disabled and Windows Authentication is
enabled.
3. Double check the configuration of HTTP binding on Default Web Site in Internet Information Services (IIS).
4. Run Get-User Identity | FL *power* to check whether the current logged in user has remote powershell enabled.
If the issue persists, please try to remove the PowerShell virtual directory and renew for testing.
Additional, I find an similar thread about your question, for your reference:
https://social.technet.microsoft.com/Forums/windows/en-US/29b3284a-36e1-43b0-87b8-63ee4500f265/exchange-2013-ems-throwing-access-denied-error-and-toolbox-giving-mmc-error?forum=exchangesvradmin
Thanks
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Allen Wang
TechNet Community Support

Macbook dead after installing new ram (1gb in each slot)

After upgrading my MB ram to 2gb (1gb each slot) my MB would not start, no lights or action. I replaced the old ram and still nothing. I then went to a genius bar and they tested it out and even replaced the ram with ones they had and still nothing. I was then told that the logic board was dead. Has anyone had this problem? Since it is out of warranty I have to pay $280 to have them repair it which is a flat fee and they will fix it no matter what is wrong which I find is better then some rates I have seen posted online for $600 just for the logic board itself.
My MB is the 1.83, could 2gb be too much? I have had the MB since July 2006 and recently had battery problems before I replaced the ram. Could this have fried the logic board?
having a mac nightmare right now!

Improperly seated RAM is fairly common... but I haven't seen many comments about inserting RAM actually damaging the logic board... but you do have to use quite a bit of force to get them in there. The good thing is the price that they are charging you for the repair... as you mentioned, I've never seen them charge that little for replacing a logic board. I wonder if that is something new.

NB505-N500 Won't Start After Installing New RAM

I just watched a YouTube video showing how to replace RAM in a Toshiba netbook, but now my computer won't start even after I put back in the original RAM. On the parts label, it shows D3. I bought Crucial CT25664BC1067 2GB 204-PIN PC3-8500 SODIMM DDR3 Memory Module. Can someone provide some guida...
Thank you.
Solved!
Go to Solution.

You may want to contact Crucial.
There's a lot of talk of incompatibility in the one-star reviews on Amazon, which are about 14% of the reviews.
- Peter

Installed new ram, computer wont start up

I installed 1gb of hynix ram. I tried setting it in different ways, but each time when i start up the computer it doesnt even get to the chime sound, the screen doesnt come on, my fan just runs loud and fast and nothing happens, but it starts up fine with out the ram. is there any hope of installing this ram?

Generally if your computer won't start up after you have installed new RAM, either you have purchased the wrong type of RAM, or it is a bad module.
As long as you are able to start up normally after removing the new RAM, and it is supported, it might just be a bad module. Contact Hynix to arrange for a replacement.

Blank Screen after 703HP3 (Linux)

Hi,
after update a VMWare-SLES10SP2-Server with DOM and Webaccess HP703HP1 to
HP703HP3 I got a blank screen after starting the machine.
All logs look got but I can't login in. Only a blank web page. No login. No
picture. Nothing.
Any idea?
Have anybody the same problem?
I went back to my snapshot. So my user can login.
Now I will try it at another server.
Andreas

Hi Massimo,
the login web page for webaccess for the user...
Andreas
"Massimo Rosen" <[email protected]> schrieb im Newsbeitrag
news:[email protected]..
> Hi,
>
> Andreas Schild wrote:
>>
>> Hi,
>>
>> after update a VMWare-SLES10SP2-Server with DOM and Webaccess HP703HP1 to
>> HP703HP3 I got a blank screen after starting the machine.
>
> What do you mean "a blank screen"? A blank screen where?
>
>> All logs look got but I can't login in. Only a blank web page. No login.
>> No
>> picture. Nothing.
>
> I'm sorry, but it's totally unclear what you're talking about. What web
> page?
>
> CU,
> --
> Massimo Rosen
> Novell Product Support Forum Sysop
> No emails please!
> http://www.cfc-it.de

Installed new RAM now computer wont start up

I just installed 2GB of RAM in my iMac and removed the 512mb card it had originally.when i pressed the power button it beeps fast a few time then the fan starts working really fast. The screen doesnt turn on only the sleep light blinks as the fan runs. I replaced one of the new cards with the original 512mb card and it starts but when i check the memory the slot where the new 1GB card appears "empty" why could this be? did i install incorrectly?

When you install new RAM you have to push much harder than you think you should. You won't damage the RAM, but you have t give a mighty push to seat it, make sure you hear a click.

Laptop only coming up with a blank screen after set-up?

Ok, so. My parents bought me a brand new hp laptop for christmas. On christmas day i went through the whole set-up process and did all the steps it told me to do. When i'd been through all the steps, i got a loading symbol and ever since, all it comes up with is a blank, black screen and a mouse icon that i can move. I'm not 100% sure of the model though (appologies). What do i need to do??
Cheers

Hello @15_,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I have read your post on how your notebook is coming up with a blank screen after setting it up. Is the power on the computer on? Is there an error message on the screen? I would be happy to help you, but first I would encourage you to post your product number for your computer. Below is a is an HP Support document that will demonstrate how to find your computer's product number. In addition, it will also help if you indicate which operating system you are using; and whether your operating system is 32 or 64 bit. The more information you can provide, the better!
How Do I Find My Model Number or Product Number?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please re-post with the necessary information, this way I will be able to research this further for you. I look forward to your reply!
Cheers!
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

Blank screen after installing new RAM

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