Blank screen in intrastat wizard step 5 document overview

Hi,
i have a problem at a customer
filled in all item am bp settings for intrastat en see the correct items with commodity codes and bp with correct details in intrastat wizard. But in the step 5 of the wizard where it should show me the purchase documents i get an blank screen and no data is in the lines???
What is wrong
Mark

Bob,
I don't think PS4 (11.1.1.5) has this option available -
http://docs.oracle.com/cd/E21764_01/integration.1111/e10229/intro_ui.htm#CHDEGEEB
Please re-check your local setup version.
Regards,
Anuj

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This document pertains to all HP computers and tablets with Windows 7 and Windows 8 (8.1).
You can also link directly to this document at this URL
http://support.hp.com/us-en/document/c04572861
Use the following steps if your computer stops at a black screen with a blinking cursor after entering the Windows password.
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Will a new MotherBoard cure Blank Screen with blinking cursor?

Stuck with Blank Screen with blinking cursor; ESC key couldn’t bring up Startup Menu; OS is not loading
Product Name: HP G62 237 CA Notebook PC
Short description of the problems:
--- Press ESC key couldn’t bring up Startup Menu when booting up
--- Blank screen with blinking cursor thereafter
--- Stuck here forever and OS is not loading
DETAILED INFORMATION:
Product Name and Operating System:
Model: HP G62 237 CA Notebook PC
O/S: Pre-loaded with Win 7 Home Prem
Processor: Pent. Dual-Core CPU T4500 2.30GHz
Memory: 4GB
BIOS Ver. (Insyde): F.17
System BOARD ID: 1484
Product #: WQ767UA#ABC
Product Config ID: 049C110000202710000020000
Problem History:
--- Used to have frequent BSOD (got fixed later because of faulty RAM that I suspected)
--- Window couldn’t be loaded
--- Window Repair and HP Recovery were tried but not functioning
--- OEM Hard Drive was then removed & formatted few times by using other computer
--- Hard Drive was then tested by other computer; it can be installed Win XP & Win 7
--- So, Hard Drive was eliminated from the suspect list
--- Replaced with other good RAM from other computers & put back the OEM Hard Drive to my HP G62; everything worked fine, such as: able to reinstall Win 7; listening to music files; got Internet to download latest BIOS from HP support site; connected to my 42 inched TV as my monitor; and even smoothly updated the BIOS from v.17 to v.37!
--- Also, able to receive Window Updates from the Internet; and seemed that all problems were nicely solved
--- Once I believe my system got stabilized; I went back to test the 2 supposedly problematic RAM to see whether they were both faulty or not, then the whole thing has turned around! Completely screwed me up until this moment …
--- After put back the problematic RAM, Window couldn’t be loaded …
--- With a few error messages… such as,
--- The file is possibly corrupt. The file header checksum does not match the computed checksum;
--- After the next reboot… an unexpected screen message showed up:
Intel ® Cantiga PCI Accelerated SVGA BIOS
Build Number: 1932 PC 14.34 11/11/2009 02:36:14
DECOMPILATION OR DISASSEMBLY PROHIBITED
Copyright © 2000-2003 Intel Corp. All Rights Reserved.
--- After that, OS was not loading …
--- Press ESC key couldn’t bring up the Startup Menu during boot up
--- Blank screen with blinking cursor thereafter and seems stuck here forever
Procedures performed for troubleshooting:
Tried hard reset for more than 5 times (removed battery, AC adapter disconnected and then hold down the Power button for more than 60 secs) and tried reseating memory too; same result with Blank Screen with blinking cursor after each reboot.
Connected to an external monitor [Fn + F4/F5] to see whether there was any display, nothing has showed on the external monitor, it seemed that no connection established between the two.
Finally, took the long journey to follow the Service and Maintenance Guide of HP G62 to remove the CMOS battery for well over 15 minutes and put it back. But the result was again disappointed. Tried 4 times already. The latest error message is:
The CMOS checksum is invalid. The CMOS will be reset to the default configuration and will be rebooted. Please check your BIOS Setup options to see if they change.
CMOS Reset (502)
ENTER – Reboot the system
After this message, the same Blank Screen with blinking cursor came back. And pressing the ESC key couldn’t bring up Startup Menu when booting up …
Note: the fan is still running; the Power button is functioning but seems stuck here forever!
I’ve already carefully read this HP Support document titled “HP BIOS Application Selected is Corrupt or Missing”:
http://h10010.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c01443485#N144
If really is the BIOS problems, then I will have the difficulties of updating a Window-based BIOS when I couldn’t even load Window!
(Note: Boot from USB has no point because right now I couldn’t change the boot sequence because the various “Startup Menu” options are not showing up!)
Secondly, I am still stuck with the Blank Screen with a blinking cursor after I passed the first screen of “Press the ESC key for Startup Menu” when re-booted again!
Thirdly, I have formatted my Hard Drive more than 3 times during the last few days for testing; I don’t have the OEM pre-loaded Win 7 with me anyone … and I don’t think I have the UEFI installed previously on my system. I did try hold down the Win Key + B with the most updated BIOS in the attached USB …, it came back with the same blank screen with a cursor blinking after reboot.
Note: the Blank Screen I’m experiencing right now is not completely black, in fact, there is background light from behind the screen and on each reboot, I can see the HP logo and the left corner message of: “Press ESC key for Startup Menu” … So, I suppose that my computer screen is not physically broken at least.
Requests:
Please explain to me that what are the problem areas and the root causes if is possible?
What steps or other tests can be done to make it work again?
Do you think replacing the entire MotherBoard can cure the Blank Screen with blinking cursor?
[Warranty: expired! I am the original purchaser & the end-user of this HP G62; acquired 2 years ago directly from a trustworthy source: staples (in Canada). Would HP Support still willing to service it for an extra charge?]
Thanks in advance for any suggestion and idea!
Owenson
===========================================

Stuck with Blank Screen with blinking cursor; ESC key couldn’t bring up Startup Menu; OS is not loading
Product Name: HP G62 237 CA Notebook PC
Short description of the problems:
--- Press ESC key couldn’t bring up Startup Menu when booting up
--- Blank screen with blinking cursor thereafter
--- Stuck here forever and OS is not loading
DETAILED INFORMATION:
Product Name and Operating System:
Model: HP G62 237 CA Notebook PC
O/S: Pre-loaded with Win 7 Home Prem
Processor: Pent. Dual-Core CPU T4500 2.30GHz
Memory: 4GB
BIOS Ver. (Insyde): F.17
System BOARD ID: 1484
Product #: WQ767UA#ABC
Product Config ID: 049C110000202710000020000
Problem History:
--- Used to have frequent BSOD (got fixed later because of faulty RAM that I suspected)
--- Window couldn’t be loaded
--- Window Repair and HP Recovery were tried but not functioning
--- OEM Hard Drive was then removed & formatted few times by using other computer
--- Hard Drive was then tested by other computer; it can be installed Win XP & Win 7
--- So, Hard Drive was eliminated from the suspect list
--- Replaced with other good RAM from other computers & put back the OEM Hard Drive to my HP G62; everything worked fine, such as: able to reinstall Win 7; listening to music files; got Internet to download latest BIOS from HP support site; connected to my 42 inched TV as my monitor; and even smoothly updated the BIOS from v.17 to v.37!
--- Also, able to receive Window Updates from the Internet; and seemed that all problems were nicely solved
--- Once I believe my system got stabilized; I went back to test the 2 supposedly problematic RAM to see whether they were both faulty or not, then the whole thing has turned around! Completely screwed me up until this moment …
--- After put back the problematic RAM, Window couldn’t be loaded …
--- With a few error messages… such as,
--- The file is possibly corrupt. The file header checksum does not match the computed checksum;
--- After the next reboot… an unexpected screen message showed up:
Intel ® Cantiga PCI Accelerated SVGA BIOS
Build Number: 1932 PC 14.34 11/11/2009 02:36:14
DECOMPILATION OR DISASSEMBLY PROHIBITED
Copyright © 2000-2003 Intel Corp. All Rights Reserved.
--- After that, OS was not loading …
--- Press ESC key couldn’t bring up the Startup Menu during boot up
--- Blank screen with blinking cursor thereafter and seems stuck here forever
Procedures performed for troubleshooting:
Tried hard reset for more than 5 times (removed battery, AC adapter disconnected and then hold down the Power button for more than 60 secs) and tried reseating memory too; same result with Blank Screen with blinking cursor after each reboot.
Connected to an external monitor [Fn + F4/F5] to see whether there was any display, nothing has showed on the external monitor, it seemed that no connection established between the two.
Finally, took the long journey to follow the Service and Maintenance Guide of HP G62 to remove the CMOS battery for well over 15 minutes and put it back. But the result was again disappointed. Tried 4 times already. The latest error message is:
The CMOS checksum is invalid. The CMOS will be reset to the default configuration and will be rebooted. Please check your BIOS Setup options to see if they change.
CMOS Reset (502)
ENTER – Reboot the system
After this message, the same Blank Screen with blinking cursor came back. And pressing the ESC key couldn’t bring up Startup Menu when booting up …
Note: the fan is still running; the Power button is functioning but seems stuck here forever!
I’ve already carefully read this HP Support document titled “HP BIOS Application Selected is Corrupt or Missing”:
http://h10010.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c01443485#N144
If really is the BIOS problems, then I will have the difficulties of updating a Window-based BIOS when I couldn’t even load Window!
(Note: Boot from USB has no point because right now I couldn’t change the boot sequence because the various “Startup Menu” options are not showing up!)
Secondly, I am still stuck with the Blank Screen with a blinking cursor after I passed the first screen of “Press the ESC key for Startup Menu” when re-booted again!
Thirdly, I have formatted my Hard Drive more than 3 times during the last few days for testing; I don’t have the OEM pre-loaded Win 7 with me anyone … and I don’t think I have the UEFI installed previously on my system. I did try hold down the Win Key + B with the most updated BIOS in the attached USB …, it came back with the same blank screen with a cursor blinking after reboot.
Note: the Blank Screen I’m experiencing right now is not completely black, in fact, there is background light from behind the screen and on each reboot, I can see the HP logo and the left corner message of: “Press ESC key for Startup Menu” … So, I suppose that my computer screen is not physically broken at least.
Requests:
Please explain to me that what are the problem areas and the root causes if is possible?
What steps or other tests can be done to make it work again?
Do you think replacing the entire MotherBoard can cure the Blank Screen with blinking cursor?
[Warranty: expired! I am the original purchaser & the end-user of this HP G62; acquired 2 years ago directly from a trustworthy source: staples (in Canada). Would HP Support still willing to service it for an extra charge?]
Thanks in advance for any suggestion and idea!
Owenson
===========================================

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I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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"I work for HP."
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Please re-post if you require additional support. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

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Hello @Kerngren,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that after failing to recovery from sleep mode your computer will not no longer startup complete and instead loads to a blank screen. I am providing you with an HP Support document: Screen is Blank after Starting the Computer, which I recommend you review and follow the steps set out within. I suspect that you are facing a hardware issue and if the steps within the document do not resolve your issue please ensure you contact technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html.
I would like to thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

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Hi Playernum2,
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!-------------------Please click the white star in the blue box to give KUDOS if this answer was helpful or clarified your question or issue.
If my answer solved the issue, then please click on the Accept as solution button-----------------------------------------------------------------!
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I worked on behalf of HP.

Blank screen in intrastat wizard step 5 document overview

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