Blank User Name Problem when trying to log in to email set up

Hi,
I've seen this issue posted on various places on this forum but no satisfactory answers.
I want to add and remove email addresses on my Blackberry Curve and also change the message that is seen when I send an email from the Blackberry.
When I type my username and password which is correct according to Options-Device etc, it says "blank user name. Type a valide user name."
I have spent hours on the phone with t-mobile on several occasions and nobody seems to be able to help.
I remember having this problem ages ago and some kind person gave me a website address where I could change it online and told me I shouldn't have that web address so to keep it quiet but of course I changed laptops and it got lost.
Can anyone help before I throw the phone in the bin?
Jan

After hours on the phone to my provider (unsuccessful) and hours trawling the internet, I found this answer on another forum http://answers.yahoo.com/question/index?qid=20111109185521AA7xg7m and this has enabled me to get round the problem. Hurrah!
Just thought this should help someone else if it was the emails and/or signature you were trying to change.... I would still like to know why I can't log in normally tho if anyone can help!

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