Blank white screen in Adobe Creative Cloud Desktop

I just had this issue after a passsword reset/update. I just wanted to thank the Adobe support team for the solution. Renaming the OOBE folder worked and was exactly what I needed to do.
My question is, was it the password reset or the update? If it was the password reset, shouldn't ACCD detect that a password reset has occured and prompt for log in? Is this going to happen each time I reset my password? If so, that is quite inconvenient.
For those that are having this issue, the solution is a bit buried, but you shut down Creative Cloud Desktop, rename the folder OOBE (or the file inside of it) to .old and then restart Creative Cloud Desktop.
http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html

Adobe contact information - http://helpx.adobe.com/contact.html may help

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Adobe Creative Cloud Desktop is showing a blank screen at every launch (have tried multiple CleanerTool and OOBE-related methods)

**Background:** My computer, installed with Windows 7 is 2 weeks old. Yesterday I installed Creative Cloud Desktop, Premiere Pro and After Effects on my computer and everything went *absolutely* smoothly, not a bump. I did about ten hours work using these programs. Later that night, when I was about to go to sleep I went to my room and pressed the power button on my PC thinking I had left it on (just my memory, it had no lights on or anything) but it started turning itself on. Being tired, I immediately pressed the button again (I'm fairly sure the interval wasn't long enough for it to start updating).
This morning, I turn it on and Startup Repair appears, which recommends that I System Restore. So I do. It starts up fine this time, but said programs are gone and briefly I freak out about having lost all my work but the kind people in the reddit techsupport IRC chat here reminded stupid me of what I had forgotten, files stay in a System Restore.
**Problem:** So, I go to reinstall Adobe Creative Cloud Desktop. First of all, it fails to initialises (I had to go into Safe Mode to find out exactly what the problem was) but I used the Cleaner Tool and it completed the install eventually. But, when I start up the program, it briefly shows the loading symbol before going to a *completely* white screen, nothing on it at all. I have since used the Cleaner Tool again after the program being quite adamant about not being uninstalled, restarted and reinstalled and still, same problem. Then I searched through https://forums.adobe.com/message/5553596#5553596 and performed every solution in there, including changing the name of the opm file, changing the name of the OOBE folder and deleting the OOBE folder (all while the Creative Cloud app is not running including all processes killed). I uninstalled using the Cleaner Tool and reinstalled in-between all of these attempted solutions.
This has basically eaten up my workday so far.

I took another look at the creative cloud cleaner instructions and realized I wasnt running it correctly. I read the instructions too quickly. I got it up and running. I had forgotten to run as administrator.

Adobe Creative Cloud Desktop App Window Blank, Windows 8.1 (Resolved)

Platform: PC
OS: Windows 8 (8.1)
I needed to download Flash, so I searched for my Desktop Application Manager. Opened the Creative Cloud App, and saw this:
I waited for it to "load" but nothing ever loaded. I clicked the gear to see if I could log out and log back in, but just saw three practically useless options:
[Help, Pin to Notification Area..., Quit]
I waited 2 hours for customer service, and finally got this answer:
Launch the run window. (press: window button, type: "run" OR window button + X, select "Run")
Type %appdata%
You'll see AppData > Roaming, click AppData in the address bar.
Open Local > Adobe > OOBE
Cut opm.db and paste it to the desktop.
>>If you receive an error, open the task manager and close ALL Adobe processes, then retry.
Open Adobe Creative Cloud Desktop Application
Log in. (ta-da!)
Delete the file that you cut and pasted to the desktop.
I hope this helps someone avoid the long wait time for customer service to fix this error that seems to have sprouted after some update corrupted the opm.db file.

1. quit the app (from the task bar) and relaunch. if that fails:
2. Remove the OPM.db file and relogin into the Creative Cloud desktop application using the Adobe ID tied to your subscription.
Mac OS: You can locate the OPM.db file in the \User\<user name>\Library\Application Support\Adobe\OOBE folder. To access the hidden user Library folder, see Access hidden user library files | Mac OS 10.7 Lion.
Windows: You can locate the OPM.db file in the \Users\<user name>\AppData\Local\Adobe\OOBE folder. To view the hidden AppData folder, see Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7.

Adobe Creative Cloud Desktop Panel Issues

First, let me say that I've been an Adobe user for more than 18 years.
A while back (about two weeks ago) I went as usual to launch the little Adobe Creative Cloud desktop panel that shows what's installed, updated, available apps and available updates. Instead of it launching as normally, I was told that I had to LOG IN. I'm pretty sure I did just that with my Adobe user name and pwd, but suddenly found myself no longer within the little app management panel, but instead on a screen that told me I could drag and drop files into the cloud there. I did not want to drag and drop any files at all! What I wanted was to use my CC desktop apps management panel so I could INSTALL Dreamweaver CC using the CC desktop apps management panel.
So I dismissed (exited out of) that "drag your files to here" screen. And now every time I launch the desktop panel, it asks me to log in, and every time I try, it comes back with "You've been signed out / Please sign in to continue."
I have been around that loop of changing the password several times over now, with no change to the behavior of the CC desktop apps management panel. I simply CANNOT log in there any more ... What's perplexing is that I never HAD to log in to it before, either! I had been using it for MONTHS since I first installed Adobe CC, and it showed me my apps list and available updates and all that just fine for quite a while, but now it has its head stuck in a corner.
Now when I launch it, I cannot get the panel to display my apps list as it should, but instead it keeps asking me to log in. I have "changed the password" multiple times now.
Thing is, I can log in with that same user id and pwd to my CC account online through the Adobe web site, but the little desktop apps management panel is no longer usable.
Can/should I uninstall and reinstall the apps management panel? Can I do that with the management panel ALONE and NOT cause problems with the CC programs that I DO have installed already (such as Illustrator CC, InDesign CC, and Photoshop CC?)
And why does Adobe support keep closing my case at the same time that I'm pleading with them to HELP me resolve this problem?
Should I simply uninstall the desktop apps management panel and forget about trying to use that and instead control all my CC apps directly from my account via the Adobe website instead? CAN I do this?
Two weeks now and still not resolved.

Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html

Adobe Creative Cloud (Desktop) does not work properly. The application is blocked : it could not be launch neither stopped. I'm on MAC Yosemite OS, does anyone know how to remove it properly or to force its stop. It does not appear in the launched applica

Adobe Creative Cloud (Desktop) does not work properly. The application is blocked : it could not be launch neither stopped. I'm on MAC Yosemite OS, does anyone know how to remove it properly or to force its stop. It does not appear in the launched applications.

I received no error message. The application was just trying to find applications unsuccessfully.
I am using MAC OS 10.10.1
I tried to uninstall the application but it seems that a kind of deamon is still installed thus providing me to reinstall properly. Do you know where are the elements to remove in order to get my machine just like before ?
Otherwise I would have to reinstall everything and this would be a pain.
Thanks for your help.

Adobe creative cloud desktop is not detecting my internet connection?

adobe creative cloud desktop is not detecting my internet connection?

i connected with the adobe people through 'contact an agent'.
very helpful, they remote managed my desktop to fix the issue.
apparently something to do with permissions not activated for adobe, not sure how and why this happens though, or why it was fine earlier and suddenly stoppped.
they insisted it was to do with being on a wifi connection but that's not possible because i have my laptop right next to my desktop and that was working fine.
it took about four hours to fix though, so be patient!

Adobe Creative Cloud desktop app; proxy password

Hi,
We have some trouble with setting up Adobe Creative Cloud. Our department has an VIP portal on Adobe in which we can provide 'seats' to our users.
Recently we have added an InDesign CC to an user. The user has already have the Adobe Creative Cloud desktop app downloaded and installed !, but is asked to fill in the Proxy Password (Windows).
We have tried to use our credentials and the users' but it didn't help. Also we tried to remove opm.db file from the computer and re-open the desktop app. Didn't work either.
Adobe Chat Support doesn't help either.
Can anyone please help us to solve this, so that we can install the requested product for the user?
Your help will be highly appreciated.

Hi Jos,
Adobe creative cloud desktop does support proxy auto config file however you may need to open outbound for below Adobe links on your firewall.
Address
Ports
ccmdls.adobe.com
443
ims-na1.adobelogin.com
80
443
ims-prod06.adobelogin.com
443
na1r.services.adobe.com
80
443
prod-rel-ffc-ccm.oobesaas.adobe.com
443
prod-rel-ffc.oobesaas.adobe.com
443
lm.licenses.adobe.com
80
443
ccmdl.adobe.com
80
swupmf.adobe.com
80
swupdl.adobe.com
80
prod.acp.adobeoobe.com
443
interaction.adobe.com
443
Thanks,
Ashish

[GERMAN] Falsche e-mail Adresse ! kann nicht auf mein "adobe creative cloud desktop" zugreifen ! Wie kann ich das rückgängig machen ?

Hallo liebes Adobe-Team,
Ich habe eine e-mail adresse eingegeben und musst die bestätigen, weil ich "adobe creative cloud desktop" aktualisiert habe!
Ich kann mich jetzt nicht mehr in "adobe creative cloud desktop" zugreifen !
Wie kann ich das rückgängig machen ?
LG Tim

Change Account https://forums.adobe.com/thread/1465499 may help
-ID support http://helpx.adobe.com/x-productkb/global/service-c1.html
-wrong email https://forums.adobe.com/thread/1446019
or
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Hello, I trying to update Adobe Creative Cloud Desktop but there is an error after instalation (error code: 50)

Hello, I trying to update Adobe Creative Cloud Desktop but there is an error after instalation (error code: 50)
Uninstalling and installing again - nothing change.

Hi slawek,
Please refer to the thread below where this issue has been discussed:
Error code 50
Regards,
Sheena

Why does Adobe Creative Cloud desktop app keep crashing?

After loggin in to my account via the adobe Creative cloud desktop app the timer spins for a few seconds and then crashes without generating a report. I am on Mac OS10.7.5. I have done an uninstall of Creative cloud and reinstall of latest version. No joy. I have done a complete clean of Cloud using the app from the Adobe web site. After reinstall of Cloud problem still exists. I have renamed the OOEB file in Application Support so a new one is generated. Same problem. My loggin details work when I go into my account online. When I try to install apps from there it opens the desktop app and crashes. Any ideas?

Hi Jos,
Adobe creative cloud desktop does support proxy auto config file however you may need to open outbound for below Adobe links on your firewall.
Address
Ports
ccmdls.adobe.com
443
ims-na1.adobelogin.com
80
443
ims-prod06.adobelogin.com
443
na1r.services.adobe.com
80
443
prod-rel-ffc-ccm.oobesaas.adobe.com
443
prod-rel-ffc.oobesaas.adobe.com
443
lm.licenses.adobe.com
80
443
ccmdl.adobe.com
80
swupmf.adobe.com
80
swupdl.adobe.com
80
prod.acp.adobeoobe.com
443
interaction.adobe.com
443
Thanks,
Ashish

Download of adobe creative cloud desktop always stops with error code 207. Trying for 6 hours now. What now?

Hi.
I started a Creative Cloud abonement and try to install applications. But the download of the "adobe creative cloud desktop" always stops with error code 207 (No answer from server, try later). I am trying for 6 hours but the problem is still the same. What can I do?
Thank you,
Heiko

Errors 201 & 205 & 206 & 207 or several U43 errors
-http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Problem to install Adobe Creative Cloud Desktop

Please, i need to download Photoshop CC software but I cannot install in Windows 8.1 the Adobe Creative Cloud Desktop application.
Is there any direct link to download Photoshop CC and Bridge?
Thanks in advanced.
Francisco J.

if you follow all 7 steps, you can download those trials via two of the links on this page using a browser that accepts cookies: http://prodesigntools.com/adobe-cc-direct-download-links.html
and activate with your adobe id.
if you have a download problem, you didn't follow all 7 steps. typically, failure to meticulously follow steps 1,2 and/or 3 is the problem, but your browser must also allow cookies so that's (a restrictive browser setting) another potential source of problems.

Adobe Creative Cloud Desktop For Mac Not Working.

Hello i installed the adobe creative cloud desktop application on by macbook pro running osx 10.8 and it was going fine. I could install and update my apps but since i have updated to mavericks 10.9 is has stopped working. It opens but show nothing. Can anyone help me?

Hi ryab1234,
Please update Creative Cloud Desktop and check.
Please refer : http://helpx.adobe.com/x-productkb/global/mac-os-mavericks-compatability.html

Adobe Creative Cloud / Desktop App / Home Screen: Constant Spinning Wheel

Adobe Creative Cloud:
Home Screen / Constant blue spinning wheel
Mcc OSX LION
I had the same problem: ........ went on for weeks...
Fixed by logging out of all my Adobe Creative Cloud Assets....
Restarting machine and resigining in.....
everyyyyy where......
Seems kool now.....
Cheers,
Kai

There were a few posts earlier today about the same spinning wheel issue and this was the solution for them:
App doesn't open | Progress wheel spins continually
http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
Other related threads:
http://forums.adobe.com/message/5468864 (spinning blue wheel)
http://forums.adobe.com/message/5469306

Adobe Creative Cloud Desktop does not install

Hi,
I am trying to install the trial of Adobe Creative Cloud on my Mac (10.9.5). When I run the Creative Cloud Installer, it shows 'Downloading Creative Cloud desktop' and then stops with the error message 'We’ve encountered the following issues: Installer was unable to create a critical file/directory. Please try installing again. (Error code: 44)'.
Here is what I tried so far:
1) Trying again yields the same result.
2) Trying the install from my admin account yields the same result.
Other info:
1) The machine has a licensed copy of Adobe Creative Suite 5.
2) I previously installed a trial of CS6 but have since removed that to go to CC instead.
3) Removal of the CS6 trial by the uninstaller failed - I had to remove components manually.
Does anyone have an idea what the issue could be? Very frustrating as I need to start using CC as soon as possible and purchase a subscription.
Best regards
Tim

Hi Jeff,
I came to the same conclusion but finding the permissions problem was like hunting the needle in the proverbial haystack. I don't think using a temporary directory as you suggested is a solution as the user has no control on where the installer is actually installing the files.
In the end I did as follows:
Manually removed all Adobe products from my internal disk and cleaned caches, app support folders and preferences (BTW, that did not allow the installer to work either).
Cloned my internal SSD drive to an external hard disk.
Formatted my internal SSD drive.
Re-installed Mavericks 10.9.5.
Installed CC Desktop successfully.
Pulled all my stuff back on to my internal SSD drive from the external hard drive using Migration Assistant.
It took a little time, but everything now works as it should.
Problem resolved!
Tim

Blank white screen in Adobe Creative Cloud Desktop

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