Blank Window When Starting Collaboration Application Sharing.

Question

Hi,
I have this problem at my portal (NW04 SP12) -
http://help.sap.com/saphelp_nw04/helpdata/en/45/cc3541afe5db2be10000000a1550b0/frameset.htm.
I followed the documentation and reached this point:
"If there is no session registration:
a. Set the Application Sharing Server trace file
(defaultTrace.trc) to severity info and try to start a new session.
b. Perform step Enable RTC ActiveX Control Client Logger.
c. Send both the Application Sharing Server defaultTrace.trc and
the activeX log file to support."
Where and how I perform steps "a" and "b"?
And where do I find that trc and log files?
Thank you,
Yuri

Answer 1

Hi Yuri,
as it follows from the document you cited: (but before that make sure that the screen resolution on machines involved is NOT higher than: 1024*768.)
b. Enable ActiveX client logging on the sharer/viewer machine:
1) in regedit
2) Go to the RTC’s key, located at HKEY_LOCAL_MACHINE\SOFTWARE\SAPPortals\RTC
3) If the key does not exist, create it.
Add the following 3 string valued entries:
a) logdir = String represents an existing directory in which the log needs to be created (for example C:\temp).
b) loglevel = 3.
c) logsize = String represents the bytes size of the log file to be created (for example 10,000).
a. is not so important.
regards,
dimitry
Message was edited by: Dimitry Surkov