Blaster X-Fi Xtreme Audio Notebook will not work in just any Notebo

Question

This is an email I just sent to Creative support. It reads as follows :
Dear Sirs or Madam: I have been a Creative user ever since I've been using computers.
Recently I visited your website in search of a better sound card for my laptop as I work in Iraq and I'm home on R&R. In Iraq all we have to do on our off time is listen and share music files. On your website I found a Creative sound blaster X-Fi sound card which fit my needs perfectly. I called Creatives support number and the lady that answered informed me that they did not have any in stock at the Creative center,,,,she refered me to the Dell website for purchase. I indeed ordered the th blaster X-Fi. When the sound card arri'ved I was very excited. I plugged in the card and nothing ! I went over the instructions several times before calling the Creative tech line. I was informed after 20 minutes with the tech person that it would not work in my laptop. the tech person told me it will only work in newer lapto
ps.
My laptop is a one year old toshiba satellite A05-S7 which I bought at the military PX in Iraq april 06. No where on your website did it say that it wouldn't work in my particular laptop. because of shipping charges and restocking fees I am forced to keep this card which will not work of course until I buy a new Laptop. I was informed buy your Tech support person that I needed an Audigy 2 zs notebook card for my laptop,,,well Creative of course didn't stock or have that card so I have searched High and low on the internet for this card with no avail. Today ( 6 nov 07 ) I am forced to order a **competitor** sound card which will fit my laptop. I am very upset and disillusioned with Creative at this point. I am sure my email will most likely go un-noticed as does most emails or letters to manufacturer's complaining about there products or service. It looks like when I return to Iraq I will have to promote the **competitor** sound card as the card to use. I am very sorry this has happened and I hope you ad to your website the laptops this X-Fi card will work and not work in.
Message Edited by Dale-CL on -6-2007 :30 AM

Answer 1

First, please refrain from mentioning/discussing competitor products on this forum, as it is against the rules.
Next, you are correct that the X-fi Xtreme Notebook will not work in any notebook. As it states in the System Requirements, it requires a ExpressCard slot to function. The Audigy notebook card requires an older PCMCIA slot, which is what your laptop has. I'm sorry the Xfi card didn't suit your needs, but you will have to have the newer, faster slot in order to use it as it states in the requirements.
DaleMessage Edited by Dale-CL on -6-2007 :5 AM