Blink Blink Pause Flashing Red Light, Autoloader failed/blocked for this Device Z10.

Question

Hello Everyone, Yesterday i began having issues with my z10. I had just updated to the recent OS and 5 minutes after turning on my z10 none of my apps would open (they would simply launch than close right away). I read a few CB forum posts and apparently this was a fairly common issue solved by performing a factory reset. So I connected my z10 to link and although the device was detected under "devices" the window read: "Can't communicate with device [Reconnect] or [Reload]" As suggested I took the reload option and a security wipe started. Sometime during the wipe something happened and the device stopped wiping and reloading. Now the device booted up displaying the error message "www.bberror.com/bb10-0015". I followed this error message to the KB and read through the steps to resolve. Again the suggestion was reloading the device. I attempted to power off the device as suggested (although it would simply boot back up to the bberror screen), and reload the device. I tried through the devices window and than through the preferences window (usually whats used when the device won't detect). Neither worked and I got "An error has occurred while updating your device's software. Unspecified error encountered [A:0x000000A2] ". So googling the error message I no longer found official blackberry help and went to forum solutions which suggested I download an use the autoloader command line.
https://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-OS10-devices-using-Autoloader/td-p/2466747 I attempted to download the file although it was being bottle necked by the server and going painfully slow. So a quick google search found an official BB site with autoloaders:http://developer.blackberry.com/blackberry10devalpha/allautoloaders.html I downloaded the most recent stable one (10.3.1) and after a few hours was ready to start. I tried again to power off the device (no luck - just reboots and says error message), and then plugged it into my PC. At first the autoloader just kept saying connecting to bootrom for about an hour so i closed it and removed the battery from the device.I launched the autoloader again and when "connecting to bootrom" came up I plugged in the device USB. A bunch of USB port "in" and "out" noises occured and the autoloader when to work. My device no longer displayed the error message and LED was a solid green. When the autoloader finished I managed to capture a screenshot of it saying "OS blocked". The device than began the flashing pattern "Blink, Blink, Pause" then the cycle begins again. I figured I'd try it again and did so about 8 times - battery in, battery out, different USB ports, different computers, different usb cables. still no luck. So I left it charging as someone suggested on another forum post for about 6hrs in hopes of something happening.nothing. I am now sitting on a bricked device with the Blink Blink pause flashing cycle and am not sure what my next moves are. Thank you for taking the time to read my issues and I would greatly appreciate ANY suggestions you might have to revive my z10 ! [img]http://i.imgur.com/CJbkxnT.png[/img]

Answer 1

Hello, Try again please... smoez1 wrote:
I attempted to download the file although it was being bottle necked by the server and going painfully slow. So a quick google search found an official BB site with autoloaders:http://developer.blackberry.com/blackberry10devalpha/allautoloaders.html
Never never never use those. Those are, as the link says, for developers...which means they are typically crippled one way or another. They are official only for developers, not ever for end users. Instead, clever users have created AutoLoaders from the fully functioning BB code...here is a useful archive:http://forums.crackberry.com/bb10-leaked-beta-os-f395/bb10-os-archive-943672/Give it another try. Also...smoez1 wrote:
 When the autoloader finished I managed to capture a screenshot of it saying "OS blocked". The device than began the flashing pattern "Blink, Blink, Pause" then the cycle begins again. I figured I'd try it again and did so about 8 times - battery in, battery out, different USB ports, different computers, different usb cables. still no luck. So I left it charging as someone suggested on another forum post for about 6hrs in hopes of something happening.nothing. I am now sitting on a bricked device with the Blink Blink pause flashing cycle and am not sure what my next moves are. Thank you for taking the time to read my issues and I would greatly appreciate ANY suggestions you might have to revive my z10 ! [img]http://i.imgur.com/CJbkxnT.png[/img]Given that, it is likely your device already had 10.3.2 installed on it...which means you cannot go back to 10.3.1 or earlier. 10.3.2 contains the implementation of the government required "kill switch" anti-theft feature, which mandates that this new feature not be able to be bypassed...falling back to an older OS would eliminate the feature, thereby bypassing what the law now requires. So, if you were on 10.3.2, you cannot go back, and must use only a 10.3.2 AutoLoader. Good luck!