Blinking question mark on startup - tried lots of things - advice?

Hi,
A friend called me yesterday about a two year old iMac. Got the blinking question mark on startup. So I went over, tried disc utility, but disc utility (off the iMac's install disc) could not even see the hard drive. So I tried TechTool Pro. Same result. TechTool from AppleCare disc, same result, DriveGenius, same result, start up in single user mode, same result, targeted disc mode connected to my MBP, same result, Data Recovery II, same result, connected a Mac via FireWire and started up from that and ran those same diagnostics, same result. None of those could even find - much less repair - the hard drive. It still shows a blinking question mark. It seems like all the hardware is working fine (motherboard, display, etc), except the hard drive. Any advice?
Thanks!
Russ Conte

The machine must be a G5, or it would be older than 2 years. And no AppleCare or it would be in the shop before this. The most likely cause is hard drive failure, as already stated. A fact of life is that all hard drives will fail or have failed.
You can deal with this, providing you can handle a screwdriver. Go to the support area of the Apple Website and click "Manuals" instead of discussions where you are reading this. In the block "search manuals" type "Imac Hard Drive". The next step is to select the instructions for correct machine, and download.
Cost of replacement drives depends upon capacity. One source is macsales.com.
A new drive will have to be formatted. Easy to do prior to installation by connecting to any Mac with a Universal Drive Adapter via a USB connection. That adapter is also available at macsales and other places.
Final step after installation is to install the OS hopefully from the original disks.
Good luck to you.

Similar Messages

  • HT1553 I did the back up as instructed... Installed a larger hard drive and followed the restore instructions... Now I get a white screen with a folder icon and blinking question mark. When trying to set startup with new drive I get a bless tool error...

    I did the back up as instructed... Installed a larger hard drive and followed the restore instructions... Now I get a white screen with a folder icon and blinking question mark. When trying to set startup with new drive I get a bless tool error... Help!!

    If you have installed a new hard drive , you will need to have formatted it in Disk Utility correctly. This may explain your problem.
    Boot  into your 10.6 Install disk again at the top menubar > Utilities > select Disk utility and in there select your new hard drive, and select the tab Erase and choose to make the format as  Mac OS Extended Journaled. When that is finished look in the main window to make sure that the partition map scheme says GUID Partition Table.
    Now go to the Restore tab and reinstall from your backup.

  • PowerMac G5: Blinking question mark at startup

    I have a 3 1/2 year old G5. When I boot it up, it goes straight to the blinking question mark. I've reset the PRAM, no change. I've tried booting off an installation disk. That gets me to the Apple logo, then the logo pixels go kinda funky and it freezes. I don't hear the hard drive at all during this process; it does not spin up. The CD/DVD drive is obviously spinning, but as I said, it won't boot off an installation disk (I tried three different disks).
    I'm assuming the hard drive is bad, but I don't know. I've never had a problem with a Mac before! Does anyone have any suggestions? I don't think of a 3.5 year old Mac as being that old, but I'm a bit nervous about dropping a new hard drive in and wondering if I should just get a new system.
    ETA: I have disconnected all peripherals and restarted, and that made no difference.
    Message was edited by: Stacia Seaman

    I'm having this same problem with a system I just replaced a logic board in. Won't boot off of HD or CD. The HD that is in it is a brand new drive from a different power-mac (the HD from the dead box was moved to the new powermac to get that user back online) so it should be ok, but regardless of that, it won't boot of CD/DVD either.
    I guess I don't have anything useful to add. Just a "you're not alone with this problem". If I come across anything that helps, I'll let you know.

  • Blinking question mark on startup

    Hi, I was trying to erase all my personal files on my old Powerbook G4 for my mom to use and, the stupid person I am, I must have deleted the Finder. When I start up, I hear the Ping, then it goes to a gray screen with a little finder folder in the center that blinks with a question mark. I need to fix this computer! Someone please help :-/

    Use the computer's original disks to reinstall Mac OS X; choose to perform an Archive & Install or an Erase & Install if those options meet your needs.
    (14208)

  • Only get blue scrren and blinking question mark on startup

    I have a Macbook 2.16 Intel Core 2 Duo 2gb 80g combo 10.5.
    It froze up while I was on the net and I did a forced shut off with the power button. Now when start it up I only get a very light blue(gray?)desktop with a question mark blinking in an icon of a folder.
    I do not have a installation CD as this is a laptop had Apple checked out and reinstalled the OS.
    Any advice as to what I need to do to recover the OS would be greatly appreciated.

    Each computer comes with its own installation disks. Use those. If you don't have them, Apple will provide replacement disks for the machine at a nominal price—call AppleCare and have the serial number available.
    As for the blue screen thing, see the yellow banner at the top of http://discussions.apple.com/category.jspa?categoryID=235 which points to http://support.apple.com/kb/TS1541 and ultimately http://support.apple.com/kb/TS1545
    Whether or not this solves your problem is unknown, but the flashing question mark indicates a corrupt OS, most likely a result of the forced shutdown.

  • Get a folder and a question mark on startup

    I get a gray screen with a folder icon and a blinking question mark on startup.  Is this bad?

    It's certainly not good! A flashing question mark appears when you start your Mac. Usually, the only workable solutions is reinstalling OS X. What version of OS X do you have installed?

  • Use a G5 startup DVD on iBook G4? (Blinking question mark)

    I recently tried installing Leopard on my iBook G4 (which currently runs Tiger 10.4.11); it was my brother's software disk and he already had it installed on his computer, so it wouldn't let me - I learned the hard way.
    I attempted multiple times to boot and install from the install DVD, but it would usually freeze or crash, so I gave up the effort.
    Now whenever I turn on my iBook, i briefly get the screen of a folder with a blinking question mark in it. Then after a few seconds, the Apple logo shows up and the computer boots normally. Everything seems fine, but that blinking question mark screen bothers me. I'd like to restore the system software, but I don't have the install discs.
    I DO have the software restore discs for my iMac G5, which also runs Tiger (10.4.11). Can I use this to restore the software? Is it a "universal" version of OSX 10.4 suitable to run on a G4, or is specially tailored for the G5?
    I bought the iBook used, so there were no install discs, which worries me. But if I can use the discs that came with my G5 to at least perform restore duties, that'd be good.

    Check the setting in the Startup Disk pane of System Preferences.
    (53439)

  • Blinking question mark folder upon startup on a 2 month old Pro?

    Hi I had the grey screen on my macbook pro. I tried reinstalling maverick os x, but my wifi connection got interrupted and so did the download. I now have the blinking question mark folder upon start up. What can I do since I know it's probably not a hard-drive problem?

    Startup Issues - Resolve
    Startup Issues - Resolve (2)

  • Blinking question mark and folder on startup

    Hi everyone,
    I'm in need of some help. I turned on my mac today and got a gray screen with a little folder icon and a blinking question mark in the center. I'm on a G4 running OS X Tiger. I'm trying to boot using the startup disk but here's the problem, I have an external dvd drive connected by firewire, so the only way I can startup the Tiger dvd is from that external dvd drive. I put the dvd in (only my monitor, mouse, keyboard and the dvd drive are plugged in), restarted, pressed 'c' got the installer menu, went to disk utility but the only hardrive it shows is for my dvd drive (2.6GB LaCieGroup SA) and the icon of the dvd underneath, it does not show the macs hardrive.
    I don't know what to do can someone please help are there any other options?
    Thanks
    Chris

    Hi Chris99,
    Welcome to Apple Discussions.
    Regrets you're experiencing difficulty.
    In the absence of any additional details about your scenario, here are my two cents.
    The folder icon with blinking question mark implies that your Mac fails to recognize its internal hard drive as a bootable device.
    Further, Disk Utility fails to recognize your Mac's internal hard drive.
    One possiblity is that your internal hard drive's ribbon cable has come loose. You can test this by opening the G4's case and playing with the cable.
    Another possibility is that the hard drive's ribbon cable is defective. You can test this by using another ribbon cable.
    A third possibility is that the hard drive has stopped functioning properly. If you have another Mac, you can test this by connecting the G4 to the other Mac using a Firewire cable, then cold boot the other Mac, then cold boot the G4 while pressing the T key. If the G4's hard drive fails to display on the other Mac's desktop, this would support the third possibility. You also can test this by using a third-party hard drive repair utility (Tech Tool Pro; DiskWarrior; Drive Genius).
    If you live near to an Apple Store or authorized Apple service shop, you could bring your G4 to a technician there and request a diagnosis.
    Hope this helps.

  • Help please! My macbook air (2015) startup showed a folder with question mark so i tried "Command   R" for internet recovery but after few minutes it stopped and showed error.. Please hepl me!

    Help please! My macbook air (2015) startup showed a folder with question mark so i tried "Command   R" for internet recovery but after few minutes it stopped and showed error.. Please hepl me!

    Startup – Question Mark
    Startup Issues - Resolve
    Startup Issues - Resolve (2)
    Startup Issues - Resolve (3)

  • I switched to the classic 'landscape' and when i reboot, it just stays at the greay screen, with the macintosh logo, and a blinking question mark. ive tried several methods of key combinations with rebooting etc.. i just bought this. please help.

    i switched to the classic 'landscape' and when i reboot, it just stays at the greay screen, with the macintosh logo, and a blinking question mark. ive tried several methods of key combinations with rebooting etc.. i just bought this. please help.
    I bought this off of craigslist with my christmas money, TODAY. i really need help, i have OS X experience from school, just not OS 9x. I need to reboot back to OS X asap. anything that may help is very appreciated. Thank You.
    Chris.

    Are you able to start up in Safe Mode?
    http://support.apple.com/kb/HT1455?viewlocale=en_US
    If this works you will see the normal desktop Once completely started up in Safe Mode, try to restart normally and go to Applications > Utilities > Disk Utility. Click on the top hard drive icon in the left sidebar and note the S.M.A.R.T. status at the bottom right of the pane. What does it say?
    Select the named boot volume in the left sidebar, ("Macintosh HD" unless it has been renamed). What is the hard drive capacity and how much space remains available on it? Repair permissions on it.
    See if you are able to do a little hard drive maintenance to help things out.

  • PowerBook G4 Folder With Blinking Question Mark & Finder Icon At Startup

    Hi I'm a MacBook Pro user but I just dropped my friend's PowerBook G4. It froze afterwards so I held down the power button to restart it but then everytime it starts up, a folder with a blinking question mark and finder icon shows up.
    I tried restarting with the ctrl + command + power button but it shows up with the folder everytime.
    She didn't have her installation disc 1 but right now disk 2 is in the laptop and we can't get it out.
    How can I resolve this? Thank you!

    The folder with the blinkiung ? indicates that the Mac can't find a bootable OS. Try restarting holding down the track button to get the disk out of the drive.

  • Blinking question mark folder icon on startup (but not always!)

    I recently obtained a new hard drive (Western Digital 80gb) and installed the Mac OS on a 500 mhz Cube; the DVD drive was not recognized but I removed the jumper on the drive pins rendering the disc a master and finally, the DVD drive was found so that I could perform the OS install. The problem is that if I start up the Cube after a long period of time having been OFF (e.g., 5 hours) there is the blinking question mark folder (Mac OS logo alternates with question mark). After 3-4 minutes, the startup disc is finally located. Now, if I do a cold restart a few minutes later, there is NO problem on startup. My startup issue always occurs after a longer period of time with the Cube having been OFF. There is a new battery installed, permissions are fixed, the drive checks out without problems with disc utility. What could be the problem?

    Probably your PRAM battery is gone. This stores information such as your preferred startup disk. I know you said you put in a new battery but have you actually tested it? The computer being off for several hours really, really sounds like a bad battery. Also check the terminals both on the battery and in the machine aren't corroded and it is seated correctly.
    [Texas Mac Man's PRAM, battery, PMU tutorial|http://www.geocities.com/texas_macman/pram.html]
    [Apple's PRAM reset directions|http://docs.info.apple.com/article.html?artnum=2238]
    If you have a digital multimeter you can check the condition of your present battery. It should read at least 3.2V if it is the 3.6V half-AA battery type. Ideally this should be measured while the battery is under load; added recommendation from Hans777:
    I have recently found out that an exhausted battery will still indicate >3.6 V with a high internal resistance VM.
    Checking incircuit: powercord disconnected press PMU reset button for >about 5 sec before measuring.
    Checking outside: load the battery with a 1500 Ohm resistor when measuring.
    [Resetting Cuda/PMU on Power Mac G5, Power Mac G4, Power Macintosh G3|http://docs.info.apple.com/article.html?artnum=86760]
    Message was edited by: Limnos

  • Blinking question mark folder with only OS X base system left

    Yesterday I turned my laptop on to see a blinking question mark folder. I searched through a lot of people questions with the same problem however mine is not the same because I only have the OS X base system left. I can't redownload the OS X lion because there is nothing to download it after I chose the option to redownload it. I see that most people have the Macintosh HD but I don't have anything like that.
    disk1
         Mac OS X Base System
    that's all I see when I try the repair option?

    Have you tried booting to your Recovery HD (if you are running Lion or Mountain Lion?) If not and if you were running Lion or Mountain Lion, then:
    Question (?) Mark, Blinking Folder, or Gray Screen at Startup
    These are related but not identical issues. Their causes are outlined in Intel-based Mac- Startup sequence and error codes, symbols. Solutions may be found in:
    A flashing question mark appears when you start your Mac
    Mac OS X- Gray screen appears during startup
    In most cases the problems may be caused by:
    Problem with the computer's PRAM - See Resetting your Mac's PRAM and NVRAM.
    Boot drive's directory has been corrupted - Repair with Disk Utility.
    Critical system files are damaged or deleted - Reinstall OS X.
    The disk drive is physically non-functional - Replace the hard drive.
    Repair the Hard Drive and Permissions
    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
    The main difference if you are using Lion or Mountain Lion is that you must first boot from the Recovery HD:
    Boot From The Recovery HD:
    Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Reinstall Snow Leopard Without Erasing The drive
    1. Repair the Hard Drive and Permissions
    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
    2. Reinstall Snow Leopard
    If the drive is OK then quit DU and return to the installer.  Proceed with reinstalling OS X.  Note that the Snow Leopard installer will not erase your drive or disturb your files.  After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
    Download and install Mac OS X 10.6.8 Update Combo v1.1.
    Reinstalling Lion/Mountain Lion Without Erasing The Drive
    Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
    Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
    Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

  • My iMac has a blinking question mark folder on it and won't let me boot.

    I have a late 2009 27 inch iMac whos hardrive failed a while back. A couple days ago i decided to pop in a new hard drive in it, the same brand, just different capacity. I wanted to put windows on it, and tried to boot it with pressing c on the keyboard at startup but encountered a few problems.
    When i power on my imac the screen is just a blank white screen for about 20-30 seconds. During this time, any devices plugged into the USB ports do not work. My mouse is not lit up, and my keyboard will not react to pressing caps lock, num lock etc. After that 20-30 second period the folder with the blinking question mark on it pops up. I tried holding C, as well as windows key and C but nothing seems to make the mac recognize i want it to  boot from other devices.
    The hard drive i installed is empty (obviously) So i'm not sure if its an issue with the way I installed the hard drive (pretty sure i did it right) or another issue that may involve trying to put windows on it. Also worth noting is im using a normal USB mouse, and a normal USB keyboard, not mac devices. I'm willing to put OSX on this computer if its necessary to make it work, but right now all i can get on it is that white screen and then the blinking folder. Does anybody have any idea how to fix this?

    Drive Partition and Format
    1. Boot from your OS X Installer Disc. After the installer loads select your language and click on the Continue button.  When the menu bar appears select Disk Utility from the Utilities menu.
    2. After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area.  If it does not say "Verified" then the drive is failing or has failed and will need replacing.  SMART info will not be reported  on external drives. Otherwise, click on the Partition tab in the DU main window.
    3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Apply button and wait until the process has completed.
    4. Select the volume you just created (this is the sub-entry under the drive entry) from the left side list. Click on the Erase tab in the DU main window.
    5. Set the format type to Mac OS Extended (Journaled.) Click on the Security button, check the button for Zero Data and click on OK to return to the Erase window.
    6. Click on the Erase button. The format process can take up to several hours depending upon the drive size.
    When formatting has completed quit Disk Utility and install OS X.

Maybe you are looking for

  • Cross-Reference to Multi-Level Paragraph

    Hi, Is it possible to create a cross-reference that does something like this: '1.B.(1)(a)2) on page XXX' from the following: I have created a cross-reference format as follows: <$paranum[1. Heading]><$paranum[A. Text/Heading]><$paranum[(1) Text/Headi

  • Batch processing problems-can anyone help?

    Setup: Quadcore, 4GB RAM, 4 internal drives all with plenty of space, Leopard OS, latest version. Software: CS4 with Photoshop Extended; all updates installed. I also have CS3 installed; only use Bridge and PS in both apps. Problem: Working in CS4. A

  • 10g BPEL process upgrade to 11g hangs in Jdeveloper and Ant script

    I have successfully upgraded several 10g (10.1.3.4) BPEL processes and ESB services using Jdeveloper 11g (11.1.1.6.0) migration wizard and deployed them to an 11g environment. Both 10g and 11g environments are up and running. However, my 11g jdevelop

  • Function to get all the months name of a year from dual

    HI GURUS Is there any function to get all the months name of a year from dual thanks in advance

  • Value for IDoc Segment field SEGMENT

    Hello, In the Integration Repository, while creating Message Mapping between a flat file (inbound) & an IDoc (outbound), I'm getting an error that not all target fields are mapped. In the target structure (IDoc), each segment has a field named <b>SEG