Blocked Account; Resetting Password Not Working

Over a week ago my account was blocked due to suspicious activity. I have followed the instructions to reset my password six times now and I am still told that I cannot purchase Skype credits or use the $25 I already have in my account. Every time I report this to customer service via email, I get the same response with a link to reset my password. This is getting ridiculous. I feel like I'm just going around in circles and now I have $25 in Skype credits that I can't even use.

Hello,
Escalated within Skype for review.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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Admin Password not working, Resetting password not working

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[http://discussions.apple.com/thread.jspa?threadID=1455124&tstart=0]
[http://discussions.apple.com/thread.jspa?threadID=1458675&tstart=0]

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As KP has pointed out, there actually aren't any anti-virus programs in the App Store. There are a few that allow you to scan e-mail or stuff like that, and a few that provide you with information about malware and new threats for other systems. But none are available that can scan your iOS device for malware, because the security restrictions in iOS do not permit any apps to have that kind of access to anything. Which means that you also cannot be infected with a virus (unless you have jailbroken your device).
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Perform a Reset... Try again...
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Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
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Have received numerous of the following: also my account isn't working, passwords not working, can't access anything. I think it's been hacked. It is now not even recognising my email address. Please advise how to fix. Please note I did not follow any links in any of these emails that have been sent to me.
本邮件自动发送，请勿回复。
您好，sarahodonnell79：Skype管理器分配的Skype点数
管理员Brian Leahy（来自Skype管理器Recognize polite beauty）为您分配了一些Skype点数。您可以立即开始使用该功能。
以下是为您分配的内容：
Skype点数：EUR 8.00
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查看您的Skype帐户
Skype点数的用途：
拨打世界各地的座机和手机通过Skype WiFi使用WiFi热点激活Skype To Go号码启用呼叫转移
如果需要协助或想要申请其它Skype功能，请联系您的管理员，他们的详细资料位于成员列表。或者，如果需要任何其它帮助，请查看Skype的支持页面。
我们希望您尽情享受使用Skype点数的乐趣。
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Blocked Account; Resetting Password Not Working

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