Blocked blackberry Z10 blocked, correspondence save

Good day to my service center got phone blackberry z10 client wants to be the data is preserved, but it bears the code when you enter the code it just resets the counter input field does not work constantly writes "Wrong password (6/10)" but the phone does not unlock. Help please the customer said that corresponded with you, but he did not understand.
Thank you in advance for your help.
I apologize for my English writing with google translator.

I`m not sure anyone can help you access the device if the PIN is not correct. Hopefully your client had a backup of the device because once you reach the maximum number of password atempts, the device will wipe.  

Similar Messages

  • Device PIN Block - BlackBerry Z10

    I have blackberry z10 working fine but before three months I got message ( device pin blocked  IMEI xxxxxxxxxxxxx  Unable to contact Blackberry service. Contact your service provider ) and my phone now useless  and can't remove the message to use it .. plz help me 

    loay2015, dial that number.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Blackberry z10 blocked

    Hey everyone...
    my girlfriend just bought the new BBZ10 and we live in Brazil, she bought in USA becuse this model isnt selling here yet...
    the problem is that when trying to use the cellphone for the first time she was asked to input the warranty code and she was a little confused and after writing the wrong code 10 times, the BB blocked...
    anyone here know how to fix that?
    thanks...

    Where is it blocked?
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Call blocker for BlackBerry Z10

    Anybody can guide me how can I block unwanted calls.
    My handset BlackBerry Z10 OS 10.3

    if you received a call from unknown no, the app will state the no is from spam list. U may list any no to the list. So, next time if u receive any call frm the list, u may ignore it.

  • When moving from one master block to detail block  it must save record.

    when moving from master block to detail block it must save record or it will give message like 'save changes '....
    when i write it ,but this message will be coming.
    But if i save record message will appear two times.
    plz Help me.
    Thanks & Regards
    Venkata.
    Message was edited by:
    venkata

    Hi,
    you could ask for Form_Success when moving to detail_block (in wehn-new-block-instance i.e.) and if not form_success you could show an alert to ask for commit changes...
    Jose.

  • BlackBerry Z10, so many frustrating issues

    I have been using my Blackberry Z10 for 4 months.  I still have so many issues that don't work like I would like, and I know if there is something that can fix them.  There is a list, for sure there are more that I don't remember right now. 
    Battery: it never arrives to low charge before turning off.  Close to 35-30% it goes to sleep.  I tried some of the solutions I´ve read (full charge after taking out battery, reset, etc) but nothing worked.
    Two times blocked: Since last OS update, I unlock the phone with my key and some seconds later another screen asks me to put the key again.  It doesn't happen always, but very frequently.
    GPS and tracking: I downloaded every app for tracking gps, like Endomondo, Runkeeper, etc, and no one works.  It is always "searching for satellites".  Sometimes, in an hour, it gets the satellites for e few seconds.  I downloaded GPS Status, as mentioned in other forums, and it works.  But not the other apps.
    Transferring files: When I connect it to the computer and want to transfer files from internal memory or the microSD card, it looses connectivity while transferring.  I have to move files to the SDcard, then take it out and transfer them in the SDcard reader in the computer.
    Music stops while playing: very frequently music makes very little pauses during the play.  I hate that when I play music.  I kill all the tasks, so the only thing running is the Music, but it is not solved.
    Wrong words learned: when you make a mistake and type wrongly a word, it remembers it and suggest it up to the end.  For example: it seems I once wrote "Germn" instead of  "Germán".  So I type G+e and it suggest me "Germn", then I type the r, and continues suggesting "Germn".  I hate that.
    Automatic message in the mail account: I must turn off the Automatic message "Sent from my smartphone..." every few hours.  It goes back to on and put that message again...
    Any idea of possible solutions?
    Thanks,
    Martín

    If you had one or two issues, I'd suggest tackling them individually but because you're experiencing issues at this level, your OS should be looked at.
    What OS are you currently running? To find this out, swipe down and select Settings>(Category - OS) and give us the OS version.
    Cheers.  
    - If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

  • MY BLACKBERRY Z10 WAS STOLEN

    My Blackberry Z10 was stolen on the 16th of July. It was in a public transport, I tried calling my number when I noticed but the thief didnt pick up. Fortunately, my device was password protected. I decided not to block my sim until 19th of July hoping the thief would have wiped my phone and probably tried dialing one or two number using my sim( i was thinking of using that as a bait to trace the phone). but it didnt work out.
    I had my blackberry protect on but my location wasn't enable at the time it was stolen. On the blackberry protect page, the last location update was 11th july. I had tried using various options on the site but it seems the phone is not connected to an internet network. 
    I tried contacting my service provider (MTN Nigeria) but they have no help to offer. 
    Please I dont know if there are still possibilities of tracking the phone 
    Also, I have a feeling if 10 password attempts are made on the device, it will make a factory reset and the phone can be used with new blackberry ID. If so, will that make it inaccessible for my blackberry protect.
    Any useful help would be appreciated.
    Thanks

    The chances of you tracking your phone are about zero. If your phone was protected with a password, the chances of the thief cracking it are also about zero. What will happen is the thief will enter an incorrect password ten times and will then have a completely wiped phone to use. Without location service activated on the Protect website, your phone cannot be tracked by you and despite tracking methods being available to your carrier (cell tower, GPS, etc.), they will not track it.
    Just move on and remember to fully activate Protect on your next phone.
    - If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

  • Blackberry Z10 Error ID: 10000 - i need help

    i Have Blackberry z10
    I have made a purchase and got error id: 10000
    i went through diffrent threads talks about the solutions and made hard restart and again i get error id: 10000
    my credit card shows that it has been charged twice now, i dont want to keep testing it on my cost.
    is there any solutions?
    Thank you

    "There is a problem with your credit card authorization. Please try again or visit blackberry.com/a...
    ALSO:  You have your mobile phone number listed as your "My Mobile Provider" or carrier. Putting your phone number out on the internet on these public forums for the world to see, is not wise. To change that, at the top of this page click on My Settings > Personal Profile > Personal Information, and in the entry block for "Carrier" type the name of your mobile provider.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • My BlackBerry z10 delete after every restart

    After I installed os 10.3.1.1865 into my blackberry z10 stl-3, it's resets after every  restart or the battery drains, all my apps, settings, documents will be done...
    please what can i do?

    Hi @man605 
    Can you confirm that running this tool produces The fix is not applicable to this device?
    Assuming that's the case, if possible can you please reproduce this issue can capture two sets of logs for me?
    To do this complete the steps below.
    Log Set #1 - Before restarting
    Restart your device
    Within 5 minutes of restarting, create a new document using Docs to Go 
    Open the Help app
    Swipe down from the top of the screen, tap Create Report 
    Tap Save Log Snapshot 
    If prompted to upload logs, tap No
    Log Set #2 - After restarting
    Restart your device
    Within 5 minutes of restarting, verify the file created using Docs to Go was removed
    Open the Help app
    Swipe down from the top of the screen, tap Create Report 
    Tap Save Log Snapshot 
    If prompted to upload logs, tap No
    After completing these steps, open File Manager and browse to documents\logs.
    Within two files will appear along the lines of bbswltlog<date>.zip. Tap and hold each file followed by tapping Share
    Select your email address and send the log files to supportforums[at]blackberry.com with the subject Attn Ty; Logs from man605
    When you send your email, please include your device PIN as well. Thanks!
    Did someone help you? Click Like! Did a post solve your issue? Click Accept as Solution!
    Follow me on Twitter or Google+ and subscribe to the Inside BlackBerry Help Blog

  • Blackberry Z10 saving and uploading issue

    I got my blackberry a week ago, and I haven't been able to save files from the browser. When I click save, it doesn't do anything. I can't upload files to facebook or bbm straight from in the app either, I have to share them. I can only save images straight from the facebook app, and if I try to save while in the browser, nothing happens. This also happens when I'm trying to save other files such as applications. 
    Any help would be appreciated

    vikasnrsaini wrote:
    Team,
    I've purchased a new Blackberry Z10 battery and charging bundle. But when i'm connecting it to my phone:
    1. It displays message - "To charge you device faster, use the charger that came with this device".
    2. The battery charging icon on the top left of the main screen is showing a red warning sign.
    3. Phone battery is not charging at all.
    Model: BlackBerry Z10
    Model Number: STL100-1
    Software Release: 10.2.1.537
    OS Version: 10.2.1.1925
    Build ID: 648923
    Please suggest what can be the issue and how to resolve this problem.
    Regards,
    Vikas Saini
    If its a genuine Blackberry battery and charger, get a replacement, if its a generic then get your money back.

  • If i use System.exit(0) in the catch block will finally block executed

    If i use System.exit(0) in the try block or catch block will finally block will be executed?
    try
      System.exit(0);
    catch(Exception e){
      System.exit(0);     
    finally
      System.out.println("finally!");
    }

    gavas_java_nov26_exception wrote:
    If i use System.exit(0) in the try block or catch block will finally block will be executed?
    try
    System.exit(0);
    catch(Exception e){
    System.exit(0);     
    finally
    System.out.println("finally!");
    To tell you the truth, What does it matter? You shouldn't be doing that anyway, at least not in a well written program.
    But, if you really want to find out, do as duffymo said, and try it. It'll only take a minute and save you the time (and embarressment) of asking here.

  • Probleme de synchronis​ation contact calendrier notes sur blackberry Z10

    Bonjour,
    Je viens d'acheter le blackberry Z10 chez Orange.
    Je n'arrive pas à synchroniser les contacts et le calendrier de mon outlook.
    J'ai configuré mon adresse mail, plusieurs fois en pensant que le probleme venait de là en vain.
    Je reçois les mails mais je n'ai aucun contact ni evènement du calendrier.
    En plus Blackberry Link ne permet pas de synchroniser les contact et le calendrier. Seuls les documents, photos et musique peuvent être configurer via blackberry link
    Mon téléphone est un outil professionnel, avoir un téléphone sans contact, ni calendrier est impossible. Je ne peux pas rester comme cela. Blackberry est un outil professionel, c'est dans la publicité
    J'ai appelé Orange qui ne savait pas, j'ai appelé mon hébergeur de mail qui a vérifié la bonne configuration du compte mail. j'ai regardé sur les différents blogs et le problème semble venir de Blackberry
    Quelqu'un peut-il m'aider? Merci au service technique de me permettre de résoudre le problème.

    Bonjour Adamarei et bienvenue dans la Communauté de Support Blackberry!
    La plupart des membres ici discute en anglais et donc il sera plus facile pour toi d`obtenir de l`aide si tu ecrit tes messages en anglais directement.
    Merci
    Translation:
    Hello
    I just bought a Z10 on Orange.
    I am not able to sync my contants with my Outlook calendar.
    I configured my e-mail address several times thinking that the problem is coming from there but no luck resolving it.
    I am receiving my e-mails but I don`t have any contacts or calendar events.
    Additionally, Blackberry Link doesn`t allow synchronizing the contacts and the calendar. Only documents, photos and music can be configured via Blackberry Link.
    My phone is used for business, having a phone with no contacts and no calendar is impossible. I can`t keep t this way.
    I called Orange and they didn`t know anything. I called my e-mail hosting service who verified the e-mail config, I checked various blogs and the problem seems to be coming from Blackberry. Can anyone help me out? Thanks to the technical support for helping me solve the issue.
    Dany_S                                                                                                       New to the Community click here  
    Community Moderator

  • Delivery block with confirm. block on schedule line level in sales order

    We customized a new delivery block with confirmation block.
    When using it in sales order header, it is working correctly: the availability check in APO gATP is executed; but as soon as I save the sales order, the confirmation quantity is set to zero.
    We now need to use this on schedule line level, not on header level. It is not working. Even after saving the confirmed quantity stays as filled by gATP availability check.
    What is wrong? SAP help / documentation officially describe that delivery block with confirmation block either works on header level or on schedule line level.
    Thanks in advance.
    Edited by: Schmidt on Aug 13, 2008 4:47 PM

    Please see if OSS notes 21584 and/or 19488 might help.
    Regards,
    Anisha.

  • Blackberry Z10 refuse to Lyca Mobil internet network

    Blackberry Z10 refuse to work with Lyca Mobil internet network
    I have problem to connect my new Blackberry Z10 with Lyca Mobil 3G or 4G. The phone works perfectly if i'm making call or receive. Only the problem i have not internet without wifi who works so good too.
    I try in setting ''Mobile Network'' to put a new APN but when I click I have Access Point Name(APN) with ''blackberry.net'' impossible to modify or put new
    With the network like AT&T, T-Mobil it works perfectly. Lyca customer service told me to see with blackberry customer service.
    I like blackberry but this problem cost me too much
    Thanks for your helps.

    HI @stesyls 
    If possible can you try the following steps?
    Remove battery and SIM card from Z10 
    Start device, go to the APN screen (Settings > Network Connections > Mobile Network > APN)
    Enter the APN provided by your carrier 
    Back out of this screen to save the change 
    Remove battery and insert SIM again
    Test browsing while connected to the mobile network only
    Did someone help you? Click Like! Did a post solve your issue? Click Accept as Solution!
    Follow me on Twitter or Google+ and subscribe to the Inside BlackBerry Help Blog

  • Is it problem in Blackberry Z10 battery ?

    Hi 
    My bb z10 spend charge even Im not working with it
    Actually , I would know this is normal and all z10 are like my z10  , or my smartphone has problem ?
    Also how can I save my battery power?
    thanks
    Solved!
    Go to Solution.

    Hello hossein87,
    Welcome to the BlackBerry Support Community.
    The following article should help you with maximizing the battery life on your BlackBerry® Z10 smartphone:
    How to maximize battery life on the BlackBerry Z10 smartphone - http://www.blackberry.com/btsc/KB33669
    Let us know if this helps.
    Thank you.
    -FB
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.
    Click "Accept as a Solution" for posts that have solved your issue(s)!

Maybe you are looking for