Blocked user account in Skype Manager

I have a user in my company that is showing a "Blocked Account" when I sign into our Skype Manager. When I click on his username to take me to more information, I get an error message stating: "Service Unavailable. We're having technical problems. We're sorry for the inconvenience. Please try again after a few minutes."
This has been happening for over a week now, and when I submitted an email suport request to Skype, their support (Rodeline C.) sent me here instead of answering my question. Any thoughts on how I can get this user working? Thanks!
Title text amended for clarity.

cyradm is not part of 10.3.x
To use it you would have to install it first. See here:
http://www.afp548.com/article.php?story=20040814204411280&query=cyradm
And then follow the instructions given beforehand.
Having said that, your issue can be resolved differently. You deleted all mail manually in the file system (not a good idea, but what is done is done). So the mail is actually gone. What you are seing is Cyrus' index. Since you deleted manually the index didn't get updated. To get rid of the problem either reconstruct that users mailbox throgh Server Admin - > Mail or alternatively run:
sudo -u cyrus reconstruct -r user/gordon (assuming that's the user's name)
Alex

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