Blocking imessage and facetime on network

Looking for TCP/IP to block imessage and face time on school network using Netbox Blue

Are you trying to block both outgoing and incoming Messages and FaceTime use by students?
 Cheers, Tom

Similar Messages

  • Blocking iMessage and FaceTime from macbook pro

    i just installed yosemite.
    1) is there a way to COMPLETELY BLOCK iMessages from my iPhone from ever showing up on my macbook pro?
    i noticed that when i go into iMessage preferences on my macbook pro that in settings i was able to turn off my cell phone number (?and email account) so that messages would never pop up on my iMac. but i also noticed that under accounts, "blocked" it LISTS the names and phone numbers of people i have blocked! is there some way to make sure this NEVER shows up on my macbook pro?
    when i "deleted" some of the blocked names in accounts of iMessage on my macbook pro, and then looked on my phone, i noticed they were no longer blocked. so i blocked a particular individual again via my phone, and it showed up in my iMessage as blocked on my macbook pro.
    is there a way to just remove or completely hide iMessage on my macbook pro? can i also remove it from the ?toolbar at the bottom of the computer?
    2) same thing with FaceTime. i never use it on my iPhone (have it turned off on my iPhone), and have it turned off on my macbook via preferences. but is there also a way to remove it or hide it on my macbook pro, so that it never shows up? also remove it from ?toolbar at bottom of macbook?
    (interestingly, as i typed this, i noticed the iMessage icon disappeared from my ?toolbar at the bottom of the macbook pro. was that because i hit the "hide iMessage" under preferences on my macbook?)
    thank you for your help,
    a-

    Sign out of Messages by going to System Preferences/Internet Accounts and deselect the enable this account box. To get it out of the Dock, control - click and hold, then Options/Remove from Dock. Dock procedure is the same for FaceTime.
    For FaceTime, open the application then FaceTime/Preferences, and deselect enable this account.

  • I cant connect with my imessage and facetime in my iphone; i already upload de i os 7.02 but the message still have it; it said that they have problem with the network; i reset the network and doesnt work

    I cant connect with my imessage and facetime in my iphone; i already upload de i os 7.02 but the message still have it; it said that they have problem with the network; i reset the network and doesnt work

    Hello, Toro Silva. 
    Thank you for visiting Apple Support Communities.
    The steps in the section labeled Unable to activate FaceTime or iMessage with phone number and Apple ID after waiting 24 hours (iPhone only) of the article below, should help resolve the issue.  Make sure to create a current backup prior to processing these steps.
    iOS: Troubleshooting FaceTime and iMessage activation
    http://support.apple.com/kb/ts4268
    Cheers,
    Jason H

  • Unable to activitate IMessage and Facetime - error message "Imessage activiatation could not sign in please check your network connection and try again

    Unable to activiate Imessage and Facetime - error message: imessage activation could not sign in please check your network connection and try again

    FaceTime, Game Center, Messages: Troubleshooting sign in issues

  • TS4268 iMessage and FaceTime are saying check the network connection and try again.

    iMessage and Facetime started saying check the network connection and try again two days ago.

    This same issue occurred with my IPhone 4S after updating to most recent iOS last week. 
    I tried http://support.apple.com/kb/ts4268 - this unfortunately did not help.
    Suggestions?

  • Suddenly my imessage and facetime stop working both for iphone4 and ipad, i tried possible online solutions but it didn't work. Message such as "could not connect, check your network connection" etc... Help please am getting frustrated here....

    Suddenly my imessage and facetime stop working both for iphone4 and ipad, i tried possible online solutions but it didn't work. Message such as "could not connect, check your network connection" etc... Help please am getting frustrated here....

    Have you tried re-booting your WiFi router ?  It may seem OK on your PC, but a re-boot may help.

  • Imessage and FaceTime says "waiting to activate"  I've tried many times it keeps saying can't activate please check your network and try again. Getting frustrated advice?

    IMessage and FaceTime saying "waiting for activation.." I've tried many times and it still says "can't activate check your network and try again later" please help.

    Hi, Amandacrossley.
    Here is the best article to reference when experiencing issues with iMessage and FaceTime activation issues. 
    iOS: Troubleshooting FaceTime and iMessage activation
    http://support.apple.com/kb/ts4268
    Regards,
    Jason H. 

  • HT5934 after downloading iso7 my imessage and FaceTime will not activate.  it says to sign in with apple id then after trying to do that imassage says could not sign in please check network connection. i need message!! can anyone help?

    After downloadinf iso 7 my imessage and facetime will not activate.  It says to sign in using itunes password then when I try  imessage says it could not sign in please check network connection.  My network says its connected??????

    see if this helps
    http://support.apple.com/kb/TS4268
    Peace, Clyde

  • My iMessages and FaceTime are not shooting on my iPad 2 it says my network connection is wrong but I have full wifi how do I shoot them?

    My iMessages and FaceTime they won't let me set up them they say my network connection is wrong but I have full network connection iPad 2

    Check Settings>General>Date & Time>Set Automatically>On. Make sure that the time zone setting is also set correctly.
    If that didn't solve the problem, restart your iPad and try again. If that fails, reset your iPad and try again.
    Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
    Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

  • Hi emm when i go onto imessage and facetime it asks me for my email address and password and i put it in then i wait 2 mins then it says please check your network and then try again then i check it and it is fine plz what do i do?

    Hi emm when i go onto imessage and facetime it asks me for my email address and password and i put it in then i wait 2 mins then it says please check your network and then try again then i check it and it is fine plz what do i do?

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar 

  • TS4268 Is there a real fix to get iMessage and FaceTime working with iOS7 on my iPad?  Tried that 8.8.8.8 and time rest thing but they don't.   Everything else works.... Says the network connection is the problem but only for these two programs.

    Is there a "real fix" to get iMessage and FaceTime working?  Tried the 8.8.8.8 and time,rest thing.   Passwords and Apple ID are ok.  At log in the message says it's a network connection. 
    Any ideas?  Is here a fix coming from Apple?

    Apps are on my iPad and worked fine with iOS 6. When iOS7 was loaded, I can no longer sign in to these two apps using my Apple ID. These apps are on my phone and work fine.  This problem is on on my iPad. 

  • IMessage and Facetime Not Working - Cannot Log Into Apple ID.

    Hello,
    Some background: iMessage and Facetime are not working. Both applications are saying that I am not typing in the correct password for my Apple ID. Needless to say, the applications are wrong and I am using the correct password.
    Some background:
    1) This is an iPhone 5.
    2) It is running iOS 6.0.2.
    3) I am on Verizon.
    4) I am located in the continental US.
    5) I have a full e-mail address for my Apple ID username.
    6) iMessage and Facetime are both working on my iPad, using the same login information.
    7) All other applications that use Apple ID, such as the App Store, are not having this type of log in issue.
    8) This issue occurs regardless of whether I am connected to wi-fi or just the mobile carrier, or both.
    Troubleshooting I have tried to fix this issue:
    1) I have changed my Apple ID password. This did not work.
    2) I have changed my Apple ID username/email. This did not work.
    3) I have played around with Date/Time setting changes. This did not work.
    4) I have reset all settings. This did not work.
    5) I have tried hard restarts of the phone. This did not work.
    6) I have performed a restore from backup of the phone. This did not work.
    7) I have performed a full factory restore of the phone. This did not work.
    Apple Support is at a total loss on how to fix this. I have now had multiple frustrating phone support sessions with them with zero results. If you do some searching, it appears there is no way that anyone knows of to fix this issue once all the troubleshooting I have listed above has failed. People have had to acquire brand new phones in order for these applications to work again.
    Obviously this is unacceptable.
    There are a lot of smart people on these forums fixing tech issues like this. Anyone have any input?

    randers4, thank you for the suggestions.
    1) I have contacted Verizon and they are not blocking "premium" or 3rd party text messages.
    2) The Apple ID login issue occurs regardless of wi-fi network location, or even if I am not on wi-fi at all. Router settings are irrelevant to this problem.
    3) I have already played around extensively with date and time settings. This did not fix any issues.
    Any other suggestions? I had another call with Apple support and they are of the opinion that I may need to have the phone totally replaced, which is unacceptable unless it is free of charge.

  • IMessage and FaceTime not working, Urgent Help please!!!

    Hi guys,
    Need help urgently, my iMessage and FaceTime are both not working on my Macbook Pro.
    The iMessage gives giving this message "Could not sign in. Please check your network connection and try again.", while FaceTime just simply cannot login.
    Please help!!!

    This could be a complicated problem to solve, as there are many possible causes for it. Test after taking each of the following steps that you haven't already tried. Back up all data before making any changes.
    Before proceeding, test on another network, if possible. That could be a public Wi-Fi hotspot, if your computer is portable, or a cellular network if you have a mobile device that can share its Internet connection. If you find that iMessage works on the other network, the problem is in your network or at your ISP, not in your computer.
    Step 1
    Check the status of the service. If the service is down, wait tor it to come back up. There may be a localized outage, even if the status indicator is green.
    Step 2
    Sign out of iMessage and FaceTime on all your Apple devices. Log out and log back in. Try again to sign in.
    Step 3
    Restart your router and your broadband device, if they're separate. You may have to skip this step if you don't control those devices.
    Step 4
    From the menu bar, select
               ▹ About This Mac
    Below the "OS X" legend in the window that opens, the OS version appears. Click the version line twice to display the serial number. If the number is missing or invalid according to this web form, take the machine to an Apple Store or other authorized service center to have the problem corrected.
    Step 5
    Take the steps suggested in this support article. If you don't understand some of the steps or can't carry them out, ask for guidance.
    Step 6
    From the menu bar, select
               ▹ System Preferences... ▹ Network
    If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If the box marked SOCKS Proxy is checked, uncheck it. You don’t need to change any other settings in the window. Click OK and then Apply. Test.
    The result may be that you can't connect to the Internet at all. Revert the change if that happens, or if iMessage still doesn't work. Remember that you must Apply any changes you make in the preference pane before they take effect.
    Step 7
    Select from the menu bar
               ▹ System Preferences… ▹ Flash Player ▹ Storage
    and click
              Block all sites from storing information on this computer
    Close the preference pane.
    Step 8
    Make sure you know the ID and password you use with iMessage. Launch the Keychain Access application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad and start typing the name.
    Use the search box in the toolbar of the Keychain Access window to find and delete all items with "iMessage" or "com.apple.idms" in the name. Log out and log back in.
    Step 9
    Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
    Test while logged in as Guest. After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
    If iMessage worked in the guest account, stop here and post your results.
    Step 10
    Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you start up, and again when you log in.
    Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
    Safe mode is much slower to start and run than normal, with limited graphics performance, and some things won’t work at all, including sound outputand Wi-Fi on certain models. The next normal startup may also be somewhat slow.
    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    Test while in safe mode. After testing, restart as usual (i.e., not in safe mode) and test again.
    If iMessage worked in safe mode, but still doesn't work when you restart in "normal" mode, stop here and post your results.
    Step 11
    Triple-click anywhere in the line below on this page to select it:
    /Library/Preferences/com.apple.apsd.plist
    Right-click or control-click the highlighted line and select
              Services ▹ Reveal in Finder (or just Reveal)
    from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Restart the computer and empty the Trash.
    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select
              Go ▹ Go to Folder...
    from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
    Step 12
    Reset the NVRAM.
    Step 13
    Reset the System Management Controller (SMC).
    Step 14
    Reinstall OS X.
    Step 15
    If none of the above steps resolves the issue, make a "Genius" appointment at an Apple Store, or contact Apple Support. When you set up a support call, select "Apple ID" as the product you need help with, not the hardware model. That way, if you're not under AppleCare, you may be able to talk your way out of being charged for the call.

  • IMessage and Facetime account don't work anymore in my macbook (Yosemite)

    Currently using Yosemite 10.10.3, I can use the iMessages account on different iphones and ipad I own, even a new one just configured.
    On my Macbook (I think since Yosemite beta upgrade but not really sure) can't login the imessages account anymore ( I can use other accounts like Google, Bonjour, etc...). I was using imessages for a long time on the same Macbook with Maverick.
    Now I get a login error: Can't access, verify network connection and retry, etc... but the network is ok and I'm using correct credentials, the same I use on apple store and apple web site.
    On Facetime login I can't get any answer and keeps waiting for login (using the correct or even an incorrect password).
    Any suggestion ?

    This could be a complicated problem to solve, as there are many possible causes for it. Test after taking each of the following steps that you haven't already tried. Back up all data before making any changes.
    Before proceeding, test on another network, if possible. That could be a public Wi-Fi hotspot, if your computer is portable, or a cellular network if you have a mobile device that can share its Internet connection. If you find that iMessage works on the other network, the problem is in your network or at your ISP, not in your computer.
    Step 1
    Check the status of the service. If the service is down, wait for it to come back up. There may be a localized outage, even if the status indicator is green.
    Step 2
    Sign out of iMessage and FaceTime on all your Apple devices. Log out and log back in. Try again to sign in.
    Step 3
    Restart your router and your broadband device, if they're separate. You may have to skip this step if you don't control those devices.
    Step 4
    From the menu bar, select
               ▹ About This Mac
    Below the "OS X" legend in the window that opens, the OS version appears. Click the version line twice to display the serial number. If the number is missing or invalid according to this web form, take the machine to an Apple Store or other authorized service center to have the problem corrected.
    Step 5
    Take the steps suggested in this support article. If you don't understand some of the steps or can't carry them out, ask for guidance.
    Step 6
    From the menu bar, select
               ▹ System Preferences... ▹ Network
    If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If the box marked SOCKS Proxy is checked, uncheck it. You don’t need to change any other settings in the window. Click OK and then Apply. Test.
    The result may be that you can't connect to the Internet at all. Revert the change if that happens, or if iMessage still doesn't work. Remember that you must Apply any changes you make in the preference pane before they take effect.
    Step 7
    Select from the menu bar
               ▹ System Preferences… ▹ Flash Player ▹ Storage
    and click
              Block all sites from storing information on this computer
    Close the preference pane.
    Step 8
    Make sure you know the ID and password you use with iMessage. Launch the Keychain Access application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad and start typing the name.
    Use the search box in the toolbar of the Keychain Access window to find and delete all items with "iMessage" or "com.apple.idms" in the name. Log out and log back in.
    Step 9
    Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
    Test while logged in as Guest. After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
    If iMessage worked in the guest account, stop here and post your results.
    Step 10
    Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you start up, and again when you log in.
    Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
    Safe mode is much slower to start and run than normal, with limited graphics performance, and some things won’t work at all, including sound outputand Wi-Fi on certain models. The next normal startup may also be somewhat slow.
    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    Test while in safe mode. After testing, restart as usual (i.e., not in safe mode) and test again.
    If iMessage worked in safe mode, but still doesn't work when you restart in "normal" mode, stop here and post your results.
    Step 11
    Triple-click anywhere in the line below on this page to select it:
    /Library/Preferences/com.apple.apsd.plist
    Right-click or control-click the highlighted line and select
              Services ▹ Reveal in Finder (or just Reveal)
    from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Restart the computer and empty the Trash.
    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select
              Go ▹ Go to Folder...
    from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
    Step 12
    Reset the NVRAM.
    Step 13
    Reset the System Management Controller (SMC).
    Step 14
    Reinstall OS X.
    Step 15
    If none of the above steps resolves the issue, make a "Genius" appointment at an Apple Store, or contact Apple Support. When you set up a support call, select "Apple ID" as the product you need help with, not the hardware model. That way, if you're not under AppleCare, you may be able to talk your way out of being charged for the call.

  • Imessage and facetime not letting me sign in macbook pro

    I have a mac mini, an iphone and a MacBook pro. I have no problems using imessage and facetime in two of my devices. MacBook Pro is not letting me sign in. Facetime is sending me a message to check my network and I don't have any problem with that and imessage is doing nothing. I write my Apple ID password and it start acting like it is gonna work but nothing happen. In my phone I am trying to set availability to the Text Message Forwarding but is asking me for a code I don't have and is not sending it to the MacBook Pro either. Thanks for helping me!

    This could be a complicated problem to solve, as there are many possible causes for it. Test after taking each of the following steps that you haven't already tried. Back up all data before making any changes.
    Before proceeding, test on another network, if possible. That could be a public Wi-Fi hotspot, if your computer is portable, or a cellular network if you have a mobile device that can share its Internet connection. If you find that iMessage works on the other network, the problem is in your network or at your ISP, not in your computer.
    Step 1
    Check the status of the service. If the service is down, wait tor it to come back up. There may be a localized outage, even if the status indicator is green.
    Step 2
    Sign out of iMessage and FaceTime on all your Apple devices. Log out and log back in. Try again to sign in.
    Step 3
    Restart your router and your broadband device, if they're separate. You may have to skip this step if you don't control those devices.
    Step 4
    From the menu bar, select
               ▹ About This Mac
    Below the "OS X" legend in the window that opens, the OS version appears. Click the version line twice to display the serial number. If the number is missing or invalid according to this web form, take the machine to an Apple Store or other authorized service center to have the problem corrected.
    Step 5
    Take the steps suggested in this support article. If you don't understand some of the steps or can't carry them out, ask for guidance.
    Step 6
    From the menu bar, select
               ▹ System Preferences... ▹ Network
    If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If the box marked SOCKS Proxy is checked, uncheck it. You don’t need to change any other settings in the window. Click OK and then Apply. Test.
    The result may be that you can't connect to the Internet at all. Revert the change if that happens, or if iMessage still doesn't work. Remember that you must Apply any changes you make in the preference pane before they take effect.
    Step 7
    Select from the menu bar
               ▹ System Preferences… ▹ Flash Player ▹ Storage
    and click
              Block all sites from storing information on this computer
    Close the preference pane.
    Step 8
    Make sure you know the ID and password you use with iMessage. Launch the Keychain Access application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Keychain Access in the icon grid.
    Use the search box in the toolbar of the Keychain Access window to find and delete all items with "iMessage" or "com.apple.idms" in the name. Log out and log back in.
    Step 9
    Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
    Test while logged in as Guest. After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
    If iMessage worked in the guest account, stop here and post your results.
    Step 10
    Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you start up, and again when you log in.
    Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
    Safe mode is much slower to start and run than normal, with limited graphics performance, and some things won’t work at all, including sound outputand Wi-Fi on certain models. The next normal startup may also be somewhat slow.
    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    Test while in safe mode. After testing, restart as usual (i.e., not in safe mode) and test again.
    If iMessage worked in safe mode, but still doesn't work when you restart in "normal" mode, stop here and post your results.
    Step 11
    Triple-click anywhere in the line below on this page to select it:
    /Library/Preferences/com.apple.apsd.plist
    Right-click or control-click the highlighted line and select
              Services ▹ Reveal in Finder (or just Reveal)
    from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Restart the computer and empty the Trash.
    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select
              Go ▹ Go to Folder...
    from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
    Step 12
    Reset the NVRAM.
    Step 13
    Reset the System Management Controller (SMC).
    Step 14
    Reinstall OS X.
    Step 15
    If none of the above steps resolves the issue, make a "Genius" appointment at an Apple Store, or contact Apple Support. When you set up a support call, select "Apple ID" as the product you need help with, not the hardware model. That way, if you're not under AppleCare, you may be able to talk your way out of being charged for the call.

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