Blu Ray disc not playing or loading

I recently update my Cyberlink software to Power DVD 14 Ultra. Was playing Blu Ray discs fine and then suddenly stopped loading and playing. I contacted Cyberlink support and this is what they replied>
"In regards to your concern, after analyzing the DxDiag.txt I've found that the Display Devices are not updated since 3/10/2010, and the Sound Devices since 9/7/2010.
Please update your VGA/Sound card driver. You may contact your VGA/Sound card manufacturer or the computer manufacturer to get the latest drivers."
I checked all the drivers and all the tests said they were up to date. How do i update my video/graphics card so I can play Blu rays again?
Jason

Hi Jason,
Try to install HP Support Assistant on your computer which will help you to install latest drivers for computer.
http://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html#.VLakWiuUeSp
Know more about HP Support Assistants
https://www.youtube.com/watch?v=AooWRO6Fgr0
Regards;
Ray
I am an HP employee
Please click the White Kudos star to say thanks for helping.
Please mark Accept As Solution if my help has solved your problem.

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Blue ray disc not working in HP laptop

Hi,
I recently bought a HP laptop with HD and Blue ray.
It was working fine till last month.
I bought a new LCD TV and i tired to connect it with my laptop.
And i tried to play my blue ray disc.
It was not working.I don know wat the problem could be.
Please anyone help me..
Iam stuck up with this thing.
I tried the following things:
1. I updated the Media smart stuff..
2. I reinstalled and installed the Media smart itself.
But still the system says " please insert disc"
It cant read the disc.but when i played normal DVD's its working fine.
Only blue ray its not working.
So please some one help me
Thanks,
DJ

Since this is a desktop computer, I would recommend posting this in the desktop forums for better coverage since this is the notebook forums.
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Preview works perfect, Blu Ray disc doesn't - Encore Cs5.1

Hello All
I have never had any trouble creating blu ray discs before until this one. I have a project created with no errors reported when i check it. The flow chart looks good. The timelines dont have crazy long names with spaces. The preview plays PERFECTLY!!! After burning the project to a blu ray disc i see that the buttons on one particular menu will not work even though they are connected to the proper timelines. Also the FirstPlay which is a short 20 sec video timeline will not play.
Its driving me crazy cause ive never had trouble creating a blu ray before. Ive tried to play it in three different players and all the same results.
Am i missing something

Well im not sure yet but i think this was a problem with me Premiere Pro exports. I had exported all but one video with a 25 frame rate. apparently blu-ray will not play that. Im currently exporting new video in a 29.97 frame rate and will attempt to burn a new disc.
http://helpx.adobe.com/encore/using/importing-assets.html

HP HDX 16 Blu-Ray discs will not play!

I have researched this Blu Ray issue for days without a real solution. I am running Vista and notice many people feel upgrading to windows 7 was the issue, but I do not believe it is since I am still on Vista, with the same Blu-Ray disc issuey here. Also I do not have Itunes another popular fix. I did upgrade all the drivers I could and all the software I could from HP but did not resolve the issue. I can play regular dvd discs but not the Blu-Ray ones with the exception of 1. Surprisingly it is a newer one also. Updating the Media Smart has also caused a problem with not being able to use the keyboard light at the top to open the dvd drive. (one problem at a time though.)
The DVD Lightscribe drive shows as: HL-DT-ST-BDDVDRW CT10L ATA Device
After years of this issue being a problem does anyone have a real fix solution? Or Does the Blu-Ray player need to be replaced and with what.

Try this document and also run this tool.
Fix problems with CD or DVD drives that can’t read or write media
Your CD drive or DVD drive is missing or is not recognized by Windows or other programs
THX

I created a iMovie with photos, music and titles; shared it with the media browser and burned it on a DVD RDL. The disc will play on my MacBook Pro, but it will not play on my Samsung Blu-ray Disc Player or a smaller portable DVD player. Why?

I created an iMovie with photos, music and titles; shared it with the media browser and burned it on a DV+RDL. The disc will play on my MacBook Pro, but it will not play on my Samsung Blu-ray Disc Player or a smaller portable DVD player. Why?

Probably because they don't accept that media.
Try using Verbatim DVD+DL (if your project exceeds 2 hours) or Verbatim DVD-R if it doesn't.

Best Way to Play Blu-ray disc/Blu-ray ISO on Windows 8

Nowadays, almost any computer can play DVD movies as long as there is a DVD drive provided, whatever it's a PC or Mac, homemade DVD or commercial DVD. But what about Blu-ray movies? Could your Windows 8 PC play this high definition movie formats without fuss? How to play Blu-ray on PC with Windows 8 system? This article will tell you the best way for playing/watch Blu-ray discs or Blu-ray ISO Files on Windows 8.
In order to watch Blu-ray discs or BD ISO on Windows 8, you must have three things: 1) a Blu-ray disc drive, 2) a Blu-ray movie, and 3) Blu-ray Player Software(Need decrypting Blu-ray function). It is this third one – software – that causes the majority of problems for Blu-ray users. The free player like Windows Media Player, VLC Player, etc don't have Blu-ray decrypting function and not support playing Blu-ray movies. So this Blu-ray Player for Windows 8 from UFUSoft will be the best solution for you.
Follow the following steps to Play Blu-ray discs or Blu-ray ISO movie and media file on Windows 8:
Step 1: Connect the Blu-ray driver to your Windows 8 PC via a USB connection. The USB of the driver should be above 2.0.
Step 2: Free Download the Windows 8 Blu-ray Disc/Blu-ray ISO Player and then install it.
Step 3: Insert your Blu-ray disc into the Blu-ray driver. Next, open your Blu-ray movie by just pressing the “Open Disc” in the main interface to select Blu-ray drive and then click "OK" button to load the Blu-ray directly. You can now enjoy your Blu-ray movies on Windows 8 PC.
Another option is to load Blu-ray folder, you can click "Open File" button to directly select the Blu-ray folder and click "OK" button, now you can watch the Blu-ray movie on Windows 8 PC.
Step 4: Stop the playing the Blu-ray movie on Windows 8. If you want to stop playing the Blu-ray disc, you only need click Stop Button and eject the Blu-ray movie.
Tips:
1. When you want to play the Blu-ray ISO image file, you need to load Blu-ray ISO image file to the virtual drive firstly, the open method is the same with loading Blu-ray disc.
2. While the video is playing, click the "Snapshot" button to take a picture from a video. Click Open Snapshot Folder to find the captured picture. You can choose the snapshot format and the snapshot folder in the Preference window. And also you can choose the image format like JPEG, PNG, BMP.
3. When playing Blu-ray disc, you are allowed to choose the specific title/chapter in the "Controls > Title/Chapter" column to play.
Hope this way could help you have no problem to enjoy Blu-ray disc and Blu-ray ISO files on Windows 8, more info please enter: Play Blu-ray disc/Blu-ray ISO on Windows 8 PC.

I am sorry to say that you cannot play Blu-ray movies on any Mac. Whether any of us agree or disagree with this, it is the way of things currently. One can rip Blu-ray movies to a Mac, and play them without menus or extras, but this is illegal and it is a violation of the terms of use of these forums to discuss.

TouchSmart IQ816 can no longer play Blu Ray discs

For the last 5 months or so my TouchSmart has not been able to play my blu ray movies. I was told that this was a problem with an update of the MediaSmart DVD program. I had this same issue on my HDX18; I uninstalled MediaSmart DVD and reinstalled it to roll back the version. However, this did not work with my TouchSmart, and subsequent updates have not remedied this issue. It can still play DVDs and CDs just fine, but it no longer picks up blu ray discs. I have read various forums, and many people have had this same issue, some even resorting to a factory reset; I cannot afford to do that. I have heard that it is an underlying problem with the Cyberlink software that runs beneath the MediaSmart software, and even cases of HP support telling customers that they should BUY the updated Cyberlink software. When I purchase a computer , I am not expecting to pay extra for features that should have come built in. I have an Optiarc BD DRV BC-5600S.

Rob,
Not sure which OS you are running, but there is an updated version of the player software for Win7 that might make a difference...
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=pv-80856-1&lc=en&dlc=en&cc=us&...=
Otherwise, you could try uninstalling the application, and reinstalling it from application recovery.
-dm (a long-time HP employee, but the comments/suggestions here are my own, not my employer's)
-DM (HP Retiree)
NOTE: If this helps you or solved your problem - please say thanks by clicking the white kudos star on the left.
If you think this would also help others, please mark 'Accept as Solution' to help them find it easier.

Once and for all: Can DVD SP build Blu-Ray disc content or not?

Maybe I’m crazy, but…
Everything I’ve heard to date has Apple backing the Blu-Ray format. Believing this, I just spent $900 on a new Lacie D2 external Blu-Ray burner (which IS Mac compatible). I also purchased Toast 8 (which IS Blu-Ray compatible).
All I need to do now is build my disc content (assign H.264 1920x1080 content, build menus, etc.) then drop it all into Toast and burn Blu-Ray video discs… right?
So what is all this I’m reading here about DVD Studio Pro supporting the HD DVD format and not Blu-Ray???!!!!!!
Am I going to be able to do this using DVD SP or not, and if not, can anybody tell me a program I can use to build my Blue-Ray disc content? (All of my HD content is H.264 (1920x1080) rendered directly from Adobe After Effects).
My deadline for this project is fast approaching and I’m hoping somebody can shed some light on this. If I can build Blu-Ray discs and burn them on my Mac using Toast 8 and the Lacie D2, I’ll make my deadline and justify the $900 spent thus far.
Can anybody help?
Thanks, SM

Wait a minute,
Maybe I don’t need to buy PC to run DVDit Pro HD. I have a Mac Pro! With Boot camp I have a PC! Any reason I shouldn’t try running DVDit on my Mac via the Boot Camp beta? That way I'd also be using my Lacie D2 Bu-Ray drive. And with Roxio's 30 day return policy I haven’t much to loose...
I'm calling Roxio tech support. Let you know how it goes
Sark
Message was edited by: sarkmachine
A LITTLE LATER:
Just got back from digging into Roxio's discussion forum and here's what I found:
I have travelled down the same frustrating path my friend!
But I did succeed doing it all on my new mac Pro, finally...
Install BOOTCAMP (free beta). Install WINDOWS XP ($269 from AMAZON). Install ULEAD BD RECORDER, which comes with DVD MOVIEFACTORY 6 (free trial, $80 to buy).
BDAV worked well from SONY V1-U burning to MATSHITA BD-MLT SW-5582 and played perfectly in new SAMSUNG 1200 palyer on my 57" DLP.
TIP - install BOOTCAMP et al on its own HD, and use NTFS... This will come in handy when doing a BDAV from a file such as HDV1080 that is larger than 4GB.
To do BDMV, you'll need SONIC DVD-IT PRO HD ($499) which I have yet to try...
Frustrating process, but kinda cool to figure it all out, especially when NOBODY in sales at any of these places seems to have a clue.
So there you go - must be possible
Sark

Blu-ray disc chapter buttons not working on authored disc.

Hi all,
I've created many SD dvd's with chapter menus without problem. However, my first attempt at a blu-ray disc is causing me trouble.
I'm running Enore CS4 under Windows 7. I had to install the "pxengine4_18_16a" driver because Encore CS4 was hanging up when i selected the "BLU-RAY" format under the Build tab. After i got Encore CS4 working, i started assembling the BD video.
I linked all of the chapter menu buttons to chapter playlists pointing to single chapter points in the timline. I tested the BD in Preview. It shows that the menu buttons are linked properly and are functioning. However, the authored BD disc isn't playing the chapters after selecting the chapter menu buttons. All of the other BD disc buttons work like; PLAY ALL, RESUME, MENU, MAIN MENU, just not the actual buttons that play the various chapter points on the timeline.
Is this a result of installing the "pxengine4_18_16a" driver or something else?
Has anyone encountered this problem with BD authoring?

The BD is not playing properly on the pc or a standalone?
I test BD first as an iso with Power dvd ultra with Virtual Clone DVD.
If the menu works properly its the standalone, might burn with a lower speed.
When dvd came out first there was a lot of incompatibilities, history is repeating itself.

Blue Ray Disc Won't Play

I insert a blue ray disc, It starts the HP MediaSmart Player and then comes up with an error message stating:
Information
The content is protected.
The content is not allowed to play in the current display mode.
The computer is only a month old and has never played a blue ray. its plays regular DVD just fine.
Any ideas what the problem coould be?

Hi,
It seems that your PC has old version of MediaSmart installed, and it does not get updated from Cyberlink (Who created PowerDVD too).
Please follow the steps given below to get it resolved.
Click Start->Control Panel->PRograms and Features. Select MediaSmart DVD and click Uninstall. Uninstall PowerDVD too.
Install MediaSmart New Version:
ftp://ftp.hp.com/pub/softpaq/sp49001-49500/sp49489.exe
Or
ftp://ftp.hp.com/pub/softpaq/sp50501-51000/sp50778.exe
If it does not work, install Trial copy of PowerDVD:
http://fs20.filehippo.com/2848/8de9788827844c8e9a5071f7ee9232c4/CyberLink.2325(Trial)_DVD101118-01.e...
Thank You.
Kiran Talluri
Say thanks by clicking the "Kudos! Star" which is on the left.
Make it easier for other people to find solutions, by marking my answer "Accept as Solution" if it solves your issue

Will the USB SuperDrive play blu ray discs?

Will the USB SuperDrive play blu ray discs? Is there another way to play them on my iMac?

The product informationhttp://store.apple.com/us/product/MD564ZM/A/apple-usb-superdrive?fnode=5f does not say anything about Blue Ray, a proprietary Sony format. You can buy a Blue Ray compatible drive from sources like Amazon, Best Buy or computer stores.

Do iMac (Intel) play blu-ray discs?

before I back-up stuff from my DVD recorder onto blu-ray discs, will they play on my new iMac (Intel) ?
Also, given the comparative lack of availability of blank blu-ray discs, does this mean people are favouring other means to back up material they wish to archive on their DVD recorders; and if so, can someone recommend them (specifically for Panasonic DVD recorders) ?

Apple does not make an Apple-branded BluRay player, but just about any USB BluRay Player will work on a Mac. It will plug and play. All drivers are already included with Mac OS/X.
Apple's DVD Player software does not work with BluRay, so you will need a third party app to use as a player.
Here is a good article from MacWorld which covers some good options.
http://www.macworld.com/article/2042431/watch-and-rip-blu-ray-movies-on-your-mac .html

Hi just got a hpe h8-170uk which has a blue-ray disc drive but cant find how to play blue-rays.

Hi am I missing some software that should of come with the pc or do I have to purchase a separate software to play blue ray discs.

Doyou actually have an h8-1070uk? If so, you should have cyberlink PowerDVD:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02902545
... an HP employee expressing his own opinion.
Please post rather than send me a Message. It's good for the community and I might not be able to get back quickly. - Thank you.

TOSHIBA Blu-ray Disc Player not compatible with USB speakers

I have a P850, using Logitch Z305 USB speakers. The speakers work fine with all other multimedia software such as WMP, iTunes or MPC, but not with TOSHIBA Blu-ray Disc Player. The Toshiba program either won't work or will crash if the speakers are plugged in. Is anyone aware of a way to fix this?
Thanks

This Logitech speakers are plug and play device that uses standard driver and are installed as any other plug and play device. I dont have it but I saw interesting movie on You Tube about it.
To be honest I dont understand why it cannot works with TOSHIBA Blu-ray Disc Player. I think you are the first one who has reported about this issue.
Problem is that Toshiba doesnt support third part software or hardware so it is not easy to find solution for this.
I really hope there are other users who have fixed it or can offer some useful tip for this pretty strange issue.

Go to next chapter not working with Blu-ray disc

I’m using Adobe Encore CS 5 to create Blu-ray disc but when the disc is created the go to next chapter buttons do not work. In Encore when using the preview option the go to next chapter buttons do work but once the Blu-ray is created and I try to go to next chapter while playing the disc I receive a message that reads "operation not available". I have created multiple Blu-Ray projects, used different brand Blu-ray media and even used my Windows system and my Mac system but the same issue keeps happening. I’ve also played the Blu-ray on multiple Blu-ray players and it happens on all of them. The Blu-ray burner I’m using is a LG BE14NU40 External Blu-ray burner and I have contacted them but they tell me it is a problem with Encore not the burner.

Google "encore blu-ray next chapter remote".
Example: Re: Encore 5 "Next / Forward" Button Not Available For Blu-Ray?
You'll find lots of issues. This function may work if the project is very simple. But perhaps not.
You might post a screenshot of your flowchart.

Blu Ray disc not playing or loading

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