Blu-ray DVD no longer recognized by HP MediaSmart or Windows Media Player

I have the HP Pavilion Elite HPE 250-f desktop computer. This computer includes a CD/DVD/Blu-ray drive. I bought this computer in 2010, and all these years I have successfully played CDs and DVDs on the computer. Until now, I have not attempted to play a Blu-ray DVD.
A few days ago, I rented the "Divergent" Blu-ray DVD from my public library. The "Divergent" regular DVD was included in the package.
I put the Blu-ray into the CD/DVD/Blu-ray drive. The HP MediaSmart software recognized the Blu-ray, but the software got into an endless "update" loop and did not play the Blu-ray. Microsoft's Windows Media Player also recognized the Blu-ray, but did not play the Blu-ray.
One solution I heard about was to plug an HDMI patch cord into the back of my computer box, with the other end of the HDMI patch cord not plugged into anything. Supposedly, the HP MediaSmart software would play a Blu-ray if the software sensed an HDMI cord. Unfortunately, that did not work.
I then downloaded the Media Player Codec Pack, http://download.cnet.com/Media-Player-Codec-Pack/3000-13632_4-10749065.html Supposedly, this Codec Pack would allow the Windows Media Player to play the Blu-ray. The Codec Pack included the Classic Media Player.
I tried to play the Blu-ray on the current Windows Media Player and the Classic version, with the new codecs installed. But nothing worked. I then used System Restore to get rid of the Media Player Codec Pack. I found out that, in addition to the codecs, I was supposed to use the Slysoft AnyDVD HD software. However, I did not make any more attempts to use the codecs, and I did not download the Slysoft software.
Now, here's where things get weird. Now, the HP MediaSmart software and the current Windows Media Player do not even *recognize* the Blu-ray DVD. They play the regular "Divergent" DVD very well. But they do not even *see* the Blu-ray DVD.
I uninstalled the BDDVDRW CH20L driver, version 6.1.7600.16385 (win7_rtm.090713-1255). I restarted the computer, and a new driver was installed. The new driver's version is 6.1.7601.17514. But the Blu-ray DVD is *still* not being recognized.
Now, I'm hearing that a Blu-ray lens cleaner may be required.
So, what's going on here? Did the codecs in the Codec Pack damage the Blu-ray lens? Please advise.
Thank you for any help you can give me.

Hi, BH. Thanks for your response.
sp60287.exe seems to be for Windows 8. I have Windows 7.
But even if I got a PowerDVD version for Windows 7, I still have the issue of the Blu-ray disc not even being detected. The Blu-ray disc is in the drive, but the software (HP MediaSmart, Windows Media Player) says that there is no disc in the drive. This "no detection" issue began after I installed the codecs in the Codec Pack and tried to make Windows Media Player work with the codecs. Is there an issue with the Blu-ray lens? Or is there an issue with the Blu-ray disc itself?
I notice that the regular "Divergent" DVD has no fingerprints on it, even after I touch it. But the Blu-ray DVD has lots of fingerprints. Does the Blu-ray have some kind of weird surface? Is there some problem with the Blu-ray's surface that is causing the Blu-ray to not even be detected?
Thanks.

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Blu ray drive no longer recognizing dvds or blu ray discs

Until about a week ago I was able to read cds, dvds, and blu ray discs with my dv6 product number lm720av. Windows 7 64 bit. I put in a disc recently and it tries to read the disc for a couple of minutes before it stops trying and shows no disc in the drive. I looked online and it looked like there were other instances of this happening but no one had a solution. It can read cds but not dvd or blu ray at this point. I tried uninstalling the optical drive via device manager and it uninstalled no problem then windows automatically found the drive and reinstalled the drivers which did not change the results. I saw online people were suggesting running sfc under administrator mode in the command prompt. No change. Does this mean my blu ray diode failed? I see two lenses in the drive, is one cd and the other a combo dvd/blu ray? Any other suggestions?
I am about 3 weeks out of warranty on this laptop.

Hi,
The following procedure will test if your notebook can start from a bootable disc in the CD/DVD drive - the advantage of trying this is that it will rule out any possible Windows driver error as the CD/DVD drive is under the control of the Bios when starting the notebook. So if you find that the notebook will not boot from the DVD, then it's almost certainly a Hardware fault in the optical drive itself and it will need to be replaced.
Using another PC to create a Windows 7 Rescue CD and DVD. Download the ISO from the link below.
Windows 7 64bit
You need use an application such as ImgBurn to correctly burn the ISO to a DVD - a guide on using ImgBurn to write an ISO to a disc is Here. Once created, insert the DVD and then restart the notebook and see if it boots from this disc - if it does, let the first screen come up ( this will show repair options etc ) then just remove the DVD and restart. If the notebook will not boot from the DVD, it will just load straight into Windows, in which case, just remove the DVD.
Let me know.
Regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
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Microsoft MVP - Windows Experience

Blue ray dvd no longer reads movies only cd's

I have a friend with a HP Pavilion 87-126 4nr Notebook that was factory installed with Win 7 pro, unfortunatly he upgraded it to Win 8, which he did not like so then he had them put Win 7 back on it. Doing so erased all the HP restore functions and the Win 7 lost most of his drivers during the reinstallation.
I replaced all the drivers, except Windows installed a default 2006 driver for the BDVD drive and it now acts as a cd-rom only. It reads cds and roms but not dvd or Blue ray anymore. I reinstalled the HP Media software and it still won't recognize movies that it played just before the os change. When a dvd or Blue ray is put in the drive and we try to play a movie, it opens the drive bay and asks to 'insert a disc'.
THis is really annoying, I cannot find a driver for the BDVD on the HP site, I installed and ran the HP system scan, and went through the driver list. I installed the power dvd 10 to no effect.
Any regular cd plays fine, and the dvd / blue ray worked just fine prior to this, how can I get or reinstall the proper driver or software to fix this?

Hi Romanticapped,
I found some more information but need you to verify the product model as the one provided does not bring up any HP notebooks. However i was able to find dv7-1264nr. Can yhou verify if this is the model number your friend has?
You can aslo check HP Support to see if a softpaq is avilable for the DVD software that shipped with the system. I do not have the correct model of the unit otherwise i could send you the direct link to the softpaq you need. To get to that go to http://www.hp.com, enter the model number, then under the drivers section, look in the software section.
Thank you,
Jeorgie
Jeorgie,
I am an HP Employee

HP desktop computer can not play Blu-ray DVDs. Who is responsible for this?

In 2010, I blought an HP Pavilion Elite HPE 250-f desktop computer (running Windows 7). This computer was advertised as having a Blu-ray DVD player, as well as players for regular DVDs and CDs. All these years, I've been successfully playing regular DVDs and CDs. Until now, I have not attempted to play a Blu-ray DVD.
I recently rented the "Divergent" Blu-ray DVD (as well as the "Divergent" regular DVD) from my local library. When I tried to play the Blu-ray DVD, the HP MediaSmart software and the Windows Media Player detected the Blu-ray but were not able to play the Blu-ray.
I then downloaded the Media Player Codec Pack, http://download.cnet.com/Media-Player-Codec-Pack/3000-13632_4-10749065.html    This Codec Pack was supposed to help Windows Media Player play the Blu-ray. That did not work. When I got rid of the Codec Pack using System Restore, HP MediaSmart and Windows Media Player became unable to detect the Blu-ray in the Blu-ray drive. After another System Restore, HP MediaSmart and Windows Media Player were once again able to detect the Blu-ray (but were still unable to play the Blu-ray).
I then downloaded Cyberlink PowerDVD 14, which played the Blu-ray for only about 7 seconds before crashing. I then got rid of Cyberlink PowerDVD 14 with a System Restore.
I downloaded TotalMedia Theatre version 6.0.1.123. However, this software did not detect the Blu-ray. I then got rid of TotalMedia Theatre with a System Restore. After that, I was not able to play ANYTHING, including CDs and regular DVDs. CDs and regular DVDs were not being detected by playing software. After another System Restore, I was once again able to play CDs and regular DVDs. However, I do not want to risk trying to play the Blu-ray again.
So, what's going on here? HP advertised this computer as having a Blu-ray DVD player. Wasn't HP responsible for providing software that could play Blu-ray DVDs? And why is the Blu-ray DVD, sometimes detected, and sometimes not detected, by playing software? Is there some kind of hardware issue?
Who is responsible for the fact that my computer can not play Blu-ray DVDs? HP, for bad playing software and/or bad hardware? Or is there something in the Windows 7 operating system that prevents the playing of Blu-ray DVDs? Is Microsoft responsible?
Thanks for any information.

Talon820 wrote:
In 2010, I blought an HP Pavilion Elite HPE 250-f desktop computer (running Windows 7). This computer was advertised as having a Blu-ray DVD player, as well as players for regular DVDs and CDs. All these years, I've been successfully playing regular DVDs and CDs. Until now, I have not attempted to play a Blu-ray DVD.
I recently rented the "Divergent" Blu-ray DVD (as well as the "Divergent" regular DVD) from my local library. When I tried to play the Blu-ray DVD, the HP MediaSmart software and the Windows Media Player detected the Blu-ray but were not able to play the Blu-ray.
I then downloaded the Media Player Codec Pack, http://download.cnet.com/Media-Player-Codec-Pack/3000-13632_4-10749065.html    This Codec Pack was supposed to help Windows Media Player play the Blu-ray. That did not work. When I got rid of the Codec Pack using System Restore, HP MediaSmart and Windows Media Player became unable to detect the Blu-ray in the Blu-ray drive. After another System Restore, HP MediaSmart and Windows Media Player were once again able to detect the Blu-ray (but were still unable to play the Blu-ray).
I then downloaded Cyberlink PowerDVD 14, which played the Blu-ray for only about 7 seconds before crashing. I then got rid of Cyberlink PowerDVD 14 with a System Restore.
I downloaded TotalMedia Theatre version 6.0.1.123. However, this software did not detect the Blu-ray. I then got rid of TotalMedia Theatre with a System Restore. After that, I was not able to play ANYTHING, including CDs and regular DVDs. CDs and regular DVDs were not being detected by playing software. After another System Restore, I was once again able to play CDs and regular DVDs. However, I do not want to risk trying to play the Blu-ray again.
So, what's going on here? HP advertised this computer as having a Blu-ray DVD player. Wasn't HP responsible for providing software that could play Blu-ray DVDs? And why is the Blu-ray DVD, sometimes detected, and sometimes not detected, by playing software? Is there some kind of hardware issue?
Who is responsible for the fact that my computer can not play Blu-ray DVDs? HP, for bad playing software and/or bad hardware? Or is there something in the Windows 7 operating system that prevents the playing of Blu-ray DVDs? Is Microsoft responsible?
Thanks for any information.
You're not going to get any help from HP or Microsoft on a 4 year old computer.   Maybe your optical drive is no longer able to play Bluray discs. Windows 7 Media Center with Bluray playback was not included in all versions of Windows 7. Each computer with Bluray has an individual license; yours may have expired after not using it for 4 years. Best advice - don't flog a dead horse. Just get regular DVDs.

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http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=pv-80856-1&lc=en&dlc=en&cc=us&...=
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-dm (a long-time HP employee, but the comments/suggestions here are my own, not my employer's)
-DM (HP Retiree)
NOTE: If this helps you or solved your problem - please say thanks by clicking the white kudos star on the left.
If you think this would also help others, please mark 'Accept as Solution' to help them find it easier.

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This question was solved.
View Solution.

I think the reason it will not read a blu-rays is because it is not a Blu-ray drive. Here are the specs:
Basic Specifications
Product Description HP GH80N Super Multi - DVD±RW (±R DL) / DVD-RAM drive - Serial ATA
Device Type DVD±RW (±R DL) / DVD-RAM drive
Enclosure Type Internal
Enclosure Color Black
Interface Serial ATA
Dimensions (WxDxH) 14.6 cm x 17 cm x 4.1 cm
Weight 0.8 kg
Optical Storage DVD±RW (±R DL) / DVD-RAM - 5.25" x 1/2H
Read Speed 48x (CD) / 16x (DVD)
Write Speed 48x (CD) / 22x (DVD±R) / 12x (DVD-R DL) / 16x (DVD+R DL)
Rewrite Speed 32x (CD) / 6x (DVD-RW) / 8x (DVD+RW) / 12x (DVD-RAM)
Buffer Underrun Protection Yes
Microsoft Certification Compatible with Windows 7
General
Device Type DVD±RW (±R DL) / DVD-RAM drive
Enclosure Type Internal
Enclosure Color Black
Interface Serial ATA
Width 14.6 cm
Depth 17 cm
Height 4.1 cm
Weight 0.8 kg
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Blu-ray DVD no longer recognized by HP MediaSmart or Windows Media Player

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