Blu-Ray DVD's doesn't play in HP Pavilion dv7-1020us Notebook Pc

Hi All,
I came across a issue that " HP Pavilion dv7-1020us NB PC ALL" is not able to play new Blu-ray DVD's like movies. It just pushes out the disc, doesn't even read them.
Tried in all the updated players by HP like HP Media smart.
Tried in Cyberlink Power DVD version 10.
Searched for new firmware from the manufacturer page but failed to get any of the them. I have seen few post related to this but going again with this to get any new updates if there.
Here are the details of the DVD drive.
HW id : ide\cdromoptiarc_bd_rom_bc-5500s_____________1.83
DVD Drive name: Optiarc BD Rom BC-5500S ATA
Nobby

No answers...
The same here, I can not watch my Lord of the ring bluray, the drive not even detect a disc
Im starting to hate HP, the first time I had to turn back my dv7 due other issues now this ....

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In 2010, I blought an HP Pavilion Elite HPE 250-f desktop computer (running Windows 7). This computer was advertised as having a Blu-ray DVD player, as well as players for regular DVDs and CDs. All these years, I've been successfully playing regular DVDs and CDs. Until now, I have not attempted to play a Blu-ray DVD.
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So, what's going on here? HP advertised this computer as having a Blu-ray DVD player. Wasn't HP responsible for providing software that could play Blu-ray DVDs? And why is the Blu-ray DVD, sometimes detected, and sometimes not detected, by playing software? Is there some kind of hardware issue?
Who is responsible for the fact that my computer can not play Blu-ray DVDs? HP, for bad playing software and/or bad hardware? Or is there something in the Windows 7 operating system that prevents the playing of Blu-ray DVDs? Is Microsoft responsible?
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Talon820 wrote:
In 2010, I blought an HP Pavilion Elite HPE 250-f desktop computer (running Windows 7). This computer was advertised as having a Blu-ray DVD player, as well as players for regular DVDs and CDs. All these years, I've been successfully playing regular DVDs and CDs. Until now, I have not attempted to play a Blu-ray DVD.
I recently rented the "Divergent" Blu-ray DVD (as well as the "Divergent" regular DVD) from my local library. When I tried to play the Blu-ray DVD, the HP MediaSmart software and the Windows Media Player detected the Blu-ray but were not able to play the Blu-ray.
I then downloaded the Media Player Codec Pack, http://download.cnet.com/Media-Player-Codec-Pack/3000-13632_4-10749065.html    This Codec Pack was supposed to help Windows Media Player play the Blu-ray. That did not work. When I got rid of the Codec Pack using System Restore, HP MediaSmart and Windows Media Player became unable to detect the Blu-ray in the Blu-ray drive. After another System Restore, HP MediaSmart and Windows Media Player were once again able to detect the Blu-ray (but were still unable to play the Blu-ray).
I then downloaded Cyberlink PowerDVD 14, which played the Blu-ray for only about 7 seconds before crashing. I then got rid of Cyberlink PowerDVD 14 with a System Restore.
I downloaded TotalMedia Theatre version 6.0.1.123. However, this software did not detect the Blu-ray. I then got rid of TotalMedia Theatre with a System Restore. After that, I was not able to play ANYTHING, including CDs and regular DVDs. CDs and regular DVDs were not being detected by playing software. After another System Restore, I was once again able to play CDs and regular DVDs. However, I do not want to risk trying to play the Blu-ray again.
So, what's going on here? HP advertised this computer as having a Blu-ray DVD player. Wasn't HP responsible for providing software that could play Blu-ray DVDs? And why is the Blu-ray DVD, sometimes detected, and sometimes not detected, by playing software? Is there some kind of hardware issue?
Who is responsible for the fact that my computer can not play Blu-ray DVDs? HP, for bad playing software and/or bad hardware? Or is there something in the Windows 7 operating system that prevents the playing of Blu-ray DVDs? Is Microsoft responsible?
Thanks for any information.
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This question was solved.
View Solution.

I think the reason it will not read a blu-rays is because it is not a Blu-ray drive. Here are the specs:
Basic Specifications
Product Description HP GH80N Super Multi - DVD±RW (±R DL) / DVD-RAM drive - Serial ATA
Device Type DVD±RW (±R DL) / DVD-RAM drive
Enclosure Type Internal
Enclosure Color Black
Interface Serial ATA
Dimensions (WxDxH) 14.6 cm x 17 cm x 4.1 cm
Weight 0.8 kg
Optical Storage DVD±RW (±R DL) / DVD-RAM - 5.25" x 1/2H
Read Speed 48x (CD) / 16x (DVD)
Write Speed 48x (CD) / 22x (DVD±R) / 12x (DVD-R DL) / 16x (DVD+R DL)
Rewrite Speed 32x (CD) / 6x (DVD-RW) / 8x (DVD+RW) / 12x (DVD-RAM)
Buffer Underrun Protection Yes
Microsoft Certification Compatible with Windows 7
General
Device Type DVD±RW (±R DL) / DVD-RAM drive
Enclosure Type Internal
Enclosure Color Black
Interface Serial ATA
Width 14.6 cm
Depth 17 cm
Height 4.1 cm
Weight 0.8 kg
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This question was solved.
View Solution.

Hi,
Please try the following package:
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Blu-Ray DVD's doesn't play in HP Pavilion dv7-1020us Notebook Pc

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