Blu-Ray Error

So I've been burning Blu-Rays since January 2010 with Encore without a problem. Nothing has changed in how I'm creating these discs. Always by exporting the media to "MPEG-2: Blu-Ray" settings from Premiere, and then importing them as timelines with their adjacent .wav files once I'm in Encore.
But lately, I'm completely unable to finish the burn. I've still been able to burn DVD's with this drive, so I can't imagine it's a hardware error, though I think it's trying to tell me otherwise. My closest attempt was recently, when the blu-ray burned 12GB out of 16GB. (approx).
Everytime it stops, it gives me a small pop-up window with this exact message, nothing more:
Blu-ray Error: "device error", Code: "3", Note: "
I've tried Googling this error code for more information as it looks like it gets truncated after "Note: " but have found nothing. Does anyone have any advice?
This is all in CS5 btw.
Thanks for your help in advance!

Thanks for the welcome Jeff. I hate to come in under these conditions.
I was figuring it was a device error up until it successfully burned a few DVD's for me. Obviously that doesn't rule it out since it still won't do Blu-Ray discs, but I think you're probably in the right area with your answer about firmware or OS conflicts. I am running this all on a Mac (should have clarified) and I wouldn't be surprised at all to find out that something in the latest batch of updates screwed this up. Rather than running backwards (I don't remember when the last batch was, and it'd take a day or so just filtering through my Time Machine files) I upgraded my copy of Toast to the Blu-Ray capable version 11.
It's going to take a day and a half to download it appears (or 4 hours...bu that feels like an eternity when I need answers). But hopefully this will give me a temporary solve.
Next (related) question: Where would you guess that the issue lies? OSX or CS5? If it's an issue with OSX who would be tapped to fix the problem, Adobe (by creating a patch/update themselves) or OSX, but fixing the error? Not sure since we're dealing in the realm of speculation anyway, but thought it was worth asking. Thanks for your help!

Similar Messages

Adobe CS5 error Build .iso - Blu-ray Error: "device error", Code: "3", Note: "File can not o

Hi am trying to create a bluray image .iso i loaded the gritty submenu and modified it and am getting this error
and when i try to build it it giving me this error
Blu-ray Error: "device error", Code: "3", Note: "File can not open.(/Volumes/Mac HD1/Adobe Encore Projects/BD/AuthorScriptHDMVSessions/Gritty Noir Submenu HD_mm_1.m2v.00_00_00_1.1.1_UTC.ves) -
Anybody encountered this problem? Thanks I appreciate it.

Hi,
Remove the all the files from
/Volumes/Mac HD1/Adobe Encore Projects/BD/AuthorScriptHDMVSessions/
This will resolve this issue.
This happens if any file corrupted in Volumes/Mac HD1/Adobe Encore Projects/BD/AuthorScriptHDMVSessions/ folder
Thanks,
Pankaj Gauba

Blu-ray Error: "not enough fre storage". Code:"25", Note "Not enough space on media"

I have a project a Encore CS6 V6.0.1.013 for MAC.
I tryng export do Blu-ray Disc, but ireceved this error message
Blu-ray Error: "not enough fre storage". Code:"25", Note "Not enough space on media"
But at "Disc Info" i have 14.71mb free

My longer notes on this error:
The most common workaround for this is to build to a folder and burn with ImgBurn (for PC) or toast (for Mac).
Searches show that there has not been success in many situations. I do not believe that it is one problem.
I have generally believed that the error refers to temporary storage on the hard drive. And users underestimate the amount of temporary hard disk drive space used. For bluray it is about twice the disk or more.
Some users experience this error when they are creating dual layer BD disks, and a layer is more than 25G. Each video/layer must fit on one side.
And some users successfully burn their disk by re-encoding to a lower bitrate (a 25G BD disk does not hold 25G). Encore uses padding to predict the size on disk (e.g. add 10% to the amount of space it predicts that build will use), and it can be wrong.
Always good to "run as administrator, though I don't know that ever fixed this issue if someone wasn't.
For CS4 there was a required update for a Roxio component. I believed this was a temporary problem due to the combination of Win7 and Encore CS4, but users on newer OS and Encore have reported resolution of problems after installing the patch.

Blu-ray Error - Encore CS6

Hi,
I am having problems exporting my Blu-ray - I used Media Encoder to export my sequence from Premiere Pro, using the H.264 Blu-ray codec.
This is the error message I recieve, which appears after it seems to have burnt the disc and is on 'building streams': Blu-ray Error: "device not read", code: "3", Note: "CreateStcSequence: Fail to write M2S file.
I have tried re-exporting my footage, and creating new Encore projects.
Does anyone have any suggestions please?
Thanks

You have solved your problem by using Imgburn (which I use for ALL disc burning) but here is some general information... for anyone else who reads this and wants to know "why" there may be problems
As well as the below, right click the program icon and select Run as Administrator,
which is NOT the same thing as running the computer with the Administrator account, and
which fixes several "odd" problems... To create a two layer DVD or a BluRay, you must
have Encore set to use the Run as Administrator option... and a Mac version
http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html
Run as Administrator http://forums.adobe.com/thread/969395 (Encore AND PPro)
Odd Errors http://forums.adobe.com/thread/670174
Long File Names or odd characters cause problems
Read http://forums.adobe.com/thread/588273
And #4 http://forums.adobe.com/thread/666558
And This Message Thread http://forums.adobe.com/thread/665641
Things and Software to AVOID when authoring/burning a disc... says Encore, but also
applies to Premiere Elements and disc burning
Start --> http://forums.adobe.com/thread/608660
#2 has WHY Explained http://forums.adobe.com/thread/607390
Plus http://forums.adobe.com/thread/562941

Blu-ray error device error code "3" create sequence fail to write m25 file

Continue to get this error message when outputting to blu-ray, can burn to dvd just fine. It seems I have experienced this issue in the past but don't recall how I resolved.
tried re-saving to new file name.

I found 3 other discussions... one of them may help
Re: Blue ray Error - "Device not ready", Code:"3", Notes - Any ideas what this means?
Blu-ray error: "device error", Code "3", Note: "AS_StorageError = -97064
Blu-ray Error: "divide error", Code: "3", Note: "AS_StorageError = -97060

Blu-ray error: "device error", Code "3", Note: "AS_StorageError = -97064

Hello,
I am becoming increasingly frustrated with Encore as it now seems that I cannot burn a bluray to a disc. I would love to be able to talk to someone in support at Adobe but that does't seem to be an option. I have attempted to burn a video that is 18.45GB (transcoded) to a 25GB BD-R disc with the following error received on both attempts:
"Blu-ray error: "device error", Code "3", Note: "AS_StorageError = -97064"
I don't understand this error because there should be plenty of room on the disc? I also had an issue a few weeks ago with Encore preventing me from burning a 20.4GB transcoded movie onto a 25GB disc. This may be unrelated and I am aware of the issues in Encore regarding the calculation of file size, but why am I now experiencing issues all the sudden?
My configuration:
Mid-2012 MacPro
OSx 10.8.5
Adobe Creative Suite CS5.5 (Encore CS5.1)
Internal MCE Technologies Blu-ray burner
I appreciate any help and support!!

The Code 3 AS_StorageError comes in many variations.
Google: encore "AS_StorageError=-97060" and you'll find a bunch issues. Now replace the 97060 with your specific code (97064) and you'll see there are no finds other than your thread.
These all appear to have physical storage, hard drive, or media issues. Keep in mind that for Blu-ray especially, Encore uses a huge amount of temporary storage.

Blu-ray Error Code 25 Note: Not Enough Hard Disc Space

I'm trying to make a Blu-ray image on my computer and recieving an error that states:
Blu-ray Error
Not enough free storage, "code 25" Note: Not enough Hard disc space
Now I first thought to check my hard drive but I have plently of space. Next I noticed that encore CS3 was trying to make an image that is 340GB in size!!! Why would it do that? My project only has 4 assets. HELP this is going from bad to worse.

My longer notes on this error:
The most common workaround for this is to build to a folder and burn with ImgBurn (for PC) or toast (for Mac).
Searches show that there has not been success in many situations. I do not believe that it is one problem.
I have generally believed that the error refers to temporary storage on the hard drive. And users underestimate the amount of temporary hard disk drive space used. For bluray it is about twice the disk or more.
Some users experience this error when they are creating dual layer BD disks, and a layer is more than 25G. Each video/layer must fit on one side.
And some users successfully burn their disk by re-encoding to a lower bitrate (a 25G BD disk does not hold 25G). Encore uses padding to predict the size on disk (e.g. add 10% to the amount of space it predicts that build will use), and it can be wrong.
Always good to "run as administrator, though I don't know that ever fixed this issue if someone wasn't.
For CS4 there was a required update for a Roxio component. I believed this was a temporary problem due to the combination of Win7 and Encore CS4, but users on newer OS and Encore have reported resolution of problems after installing the patch.

Blu-ray Error: "device error", Code "3", Note: "CreateStcSequence: Fail to write M25 File.

I keep getting this error message about 11gb into burning a 22gb Blu-ray. "Blu-ray Error: "device error", Code "3", Note: "CreateStcSequence: Fail to write M25 File." I have tried just about everything from running as administrator, starting a new project and changing the disc too. I am using CS6 and going crazy... any ideas?

Hi,
First try to create Bly Ray Image Under option 'Output" Select BluRay Image, and also select the destination to create Image and click on Build, It will create a BluRay Image with extension of .iso. Now to burn BluRay Disc, you need to Select BluRay Disc under 'Output' Option and Below under 'Source' Option select BluRay Image instead of current project and Select the destination where you have put .iso Image, Then click on Build and it will burn BluRay disc.
In simple , First create an Image then Burn that image to BluRay .
I hope, it will help you.
Thanks

Blu-ray Error - Code 6

Jeff I NEED your help!!!! I have read all they say about you and your accurate answers when being attacked my many lol.
I´m trying to build a Bluray project and it marks no errors when checking it but then after a while building the iso image i get this :
Blu-ray error:File already exists",Code:"6", Note:Video buffer underflows. Total bitrate is too high near time...
I have imported all again and again and still get the same. Let me mention that I am not a pro so I´m sure i did something wrong, but i don´t know what.
I hope ypu can help me. I am using m4v´s and wav´s for my movies exported from pro cs6 and using pre designed menus from Pro motion. I have no problem when building a dvd following their steps in their tutorials but when it comes to bluray...I can just kick myself. I´ve been doing this for 2 weeks now and ran out of options.
Please help, and thanks in advance!!
Andon

go back to http://forums.adobe.com/community/encore and enter
code 6
in the area just under Ask a Question
You may now read all the previous discussions of your error
be sure to click the See More Results at the bottom of the initial, short list if the initial list does not answer your question

Blu-ray error:"file already exists", code "6" , Note : 118240 11771552 11826176

It has been a 3 days that i have try to make Blu-ray .ISO image on Encore CS5, i always have that message: Blu-ray error: "file already exists", code "6" , Note : 118240 11771552 11826176. Everything seems to work fine before.
Windows 7 Ultimate 64bit,
Intel Core i7-2600K Sandy Bridge 3.4GHz,
CORSAIR CWCH50-1 High Performance CPU Cooler, ASUS P8P67 PRO,
G.SKILL Ripjaws X Series 16GB,
EVGA GeForce GTX 460 (Fermi) 2GB ,
Matrox MXO2 with MAX,
COOLER MASTER HAF 932 Black ATX Full Tower Computer Case,
Adobe CS 5 Production Premium
thanks in advance

Thank you ram8kumar. I will answer step-by-step, as you did:
- there is no subtitle in the project
- .PSD file is not to large, 2 files 1920X1080 and only 2-3Mb, and they only used as menu (I did this a milion times before), there is no slideshow in the project
- Disc name is not blank
- there is no sledeshow (burning a slideshow with no pan and zoom or with no transition with H264 settings)
Lest two might be the problem.
- I exported .h264 files from PPro CS5 with Matrox MXO2 Mini with MAX, Matrox preset and if I remember right target was 30Mb/sek
- Audio and video track duration in the timeline was 1(one) frame difference.
Thank you agan, and I will post the results as soon as I will get done with it.
Vladymyr.

Blu-ray Error: internal error, code 11. Subtitle set too close

Hi,
I have this error, when I'm building blu-ray disc with subtitles:
Blu-ray Error: "internal error 11 (software internal error: ..\..\Private\GraphicsEncoders\PGProcessor.cpp, line 236)", Code: "11", Note: "subtitle set too close".
I don't have any idea what to do, tried everything.
If I delete most of subtitles and there's only several lines left it builds it without any problems.
Today I have deadline with project.
Please help if You have the solution.
Maszok

Yes, that was the problem. I've changed timecodes in txt with subtitles and now it works.
Thanks

'Blu Ray Error Code 6: File Alreay Exists The ES File is Short' Message

I have successfully built my project several times until I edited three files outside of Encore.
These clips are now slightly shorter in length and I have re-imported them back into Encore and re-done the timelines they were in, the chapters and menus. I have saved the project under a different name, but when i come to build the project (Blu Ray disc or ISO) I keep getting the error 'Blu Ray Error Code 6: File Alreay Exists. The ES File is Short' and it aborts the build process.
Using CS5
Any ideas?
Thanks

Sometimes session files get corrupted when burn a project again and again or changing the assets.
If you remove session files from you project then while burning Encore will create new session files and this problem may resolve.
Remove the session files from AuthorScriptHDMVSessions folder
Session file location -
/<Project path>/AuthorScriptSessions
Remove this folder and try to burn the project
Thanks,
Pankaj Gauba

Blu-ray error message CS6 BUILD

I have created a HD submenu in CS6 Encore to front a (AVCHD camcorder files) video sequence edited in Premiere Pro 6. I have entered Build and begun a Blu-ray disc creation/burning process. As the burn process reaches the final 0.27Gb of data, the disc burning process ceases, and the following error message appears on the monitor screen:: "Blu-ray Error: "device error", Code : 3, Note: "Create Stc Sequence : Fail to write M25 file ". The BD disc burning process has failed and has been terminated. What is the solution to this problem? I can produce DVD discs and Blu-ray discs of the no chapter menu auto-play type without problems. Thanks for any assistance you can provide. Graham Bleakman, 13th November 2012.

Try this thread and others it links:
http://forums.adobe.com/thread/1021879

Has anyone sloved Blu-ray Error 25?

Hello,
I am trying to author a Blu-ray DVD and When it comes time to burn I get the following error message:
Blu-ray Error: "not enough free storage", Code "25", Note: "Not enough disc space.
I've serached on these forums and it appears that no one has posted a solution. I've spent about 3 hours on the phone with Adobe technical support and so far they seem to know less about this error than I do. Please help!
-Alan Lockwood

Just another try: the firmware "this unknown".
Just minutes ago I was trying to burn a data CD.
I burned (really BURNED!!!!!!!) 3 CDs without success: it failed all the time.
Tried with other softwares: same result!!
So I went to Pioneer website and downloaded latest firmware that ALREADY I'VE INSTALLED (dated back to July 2008).
Bingoo!! All the two BD writers works great with CDs.
Sometimes some drivers go corrupted by misterious operations (registry data cleaner first (very unuseful)).
So another challenge Vs bad luck could be a refresh.
Obviously, Steph, this is not your case, sorry.
Hope this helps
Ciao
Giorgio

Blu-ray Error: "not enough free storage" - even though 800MB are free

I'm trying to burn a Blu-Ray, about 2h20min worth of VBR 2pass HD video exported therough Premier 5.5 via the "Queue" (Media Encoder). Using the Blu-ray mpeg preset with the target bitrate slightly reduced.
Anyway, point is that Disc Info in the Build tab says 24.18 GB used, 818.9 MB free, yet when I go to burn I get "Blu-ray Error: 'not enough free storage', Code '25', Note: 'Not enough disc space.'" I've had problems with dual layer DVDs in the past, but I have successfully burned blu-ray before (but with not as much content). So I tried doing my workaround for DLs, which is burning to a folder with the intention of going through ImgBurn. But when I try to do a Blu-ray folder I get 'Blu-ray Error: 'device not ready,' Code '3', Note: "File can not open.(F:\Encore Projects\Geprges and Julie Bluray\AuthorScriptHDMVSessions\Gerpges Julie export 1 bluray 2pass high.m2v.00_28_02_22.9.2011_UTC_04_00DST.ves.)- "
("Georges and Julie" is name of my file and project.)
Any ideas? For the record, yes I am running as administrator.

Well, this is a bug that has been running since, I think, CS5 and is still there in CS5.5
This error code 25 would come when you burn to the Blu-ray Image and not with Folder and Disc.
And regarding the error code 3 that came while burning to folder, this is because sometimes with multiple burning attempts of the same project causes the session files of the project go corrupt. So FIRST TAKE A BACK UP OF YOUR PROJECT (save as your project to some other place to retain a copy of it) and then clsoe the project and delete all the session files from the project folder. Delete the session files and Not the Sesson folder.
Reopen the project and build. This should work.

Blu-Ray Error

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