Blu-ray issue

I've added a Lg bh10ls30 Blu-ray rurner to my macpro. It works fine in VMware fusion for reading and burning blu-ray discs.
The problem I have is that when the computer goes idle, the drive head starts seeking repeatedly every few minutes, making a lot of noise and driving me nuts. If I "sleep" the computer it doesn't do this.
I know OSX doesn't have good Blu-ray support, but has anyone else run into this?

I have the same problem you described but with the LG bh20ls10 BD Rom Drive. I have found a way around the problem. By leaving a blank DVD in the drive seems to "solve" the constant random seeking problem.

Similar Messages

HP MediaSmart DVD software and major Blu-ray issues

In September 2010, I bought an HP Pavilion Elite HPE 250-f desktop computer (running Windows 7). This computer was advertised as having a Blu-ray DVD player, as well as players for regular DVDs and CDs. From September 2010 to October 2014, I successfully played regular DVDs and CDs. But in October 2014, for the first time, I needed to view a Blu-ray DVD. Specifically, I needed to view the "Divergent" Blu-ray.
When I tried to play the "Divergent" Blu-ray (which was made in 2014), the HP MediaSmart DVD software (version 3.1.1.3317) and the Windows Media Player detected the Blu-ray but were not able to play the Blu-ray.
Next, I downloaded the Media Player Codec Pack, http://download.cnet.com/Media-Player-Codec-Pack/3000-13632_4-10749065.html. This Codec Pack was supposed to help Windows Media Player play the Blu-ray. That did not work.
I then downloaded Cyberlink PowerDVD 14, which played the Blu-ray for only about 7 seconds before crashing.
I downloaded TotalMedia Theatre version 6.0.1.123. However, this software did not even detect the Blu-ray.
Recently, I decided to revisit this issue. I installed the most advanced version of HP MediaSmart DVD. I installed HP TouchSmart DVD, version 4.1.2.5122.
TouchSmart flawlessly played disk 1 of the 2-disk "Star Trek" Blu-ray set (made in 2009). However, TouchSmart was not able to play the "Divergent" Blu-ray at all. After failing to play the "Divergent" Blu-ray, TouchSmart attempted to play disk 2 of the "Star Trek" Blu-ray set. TouchSmart played disk 2 with poor video.
Next, for some strange reason, TouchSmart became totally inaccessible. I could not start TouchSmart. I rebooted the computer. TouchSmart was then able to play the "Divergent" regular DVD, but was unable to play the "Star Trek" Blu-rays at all.
I did a system restore to the point just after the installation of TouchSmart. TouchSmart played regular DVDs well, but still could not play the "Star Trek" Blu-rays at all.
Next, I got rid of TouchSmart and installed HP MediaSmart DVD, version 4.1.4229 (sp49489.exe). MediaSmart 4.1.4229 flawlessly played the "Speed" Blu-ray (made in 2006). However, MediaSmart 4.1.4229 failed to play either of the "Star Trek" Blu-rays. And after failing to play the "Star Trek" Blu-rays, MediaSmart 4.1.4229 played "Speed" with poor video.
So, it appears that any specific version of HP MediaSmart DVD software will play old Blu-rays successfully, and will then subsequently fail to play more advanced, more recent Blu-rays. After that version fails to play the more advanced Blu-rays, that version will play the old Blu-rays, not as flawlessly as before, but rather with poor video quality or not at all.
I have read many threads on the HP forums and on other forums about people having trouble playing Blu-ray DVDs on a wide variety of HP computers. I went back to the specifications of my HP computer, and I found the following disclaimer about that computer's Blu-ray capabilities:
As Blu-Ray is a new format containing new technologies, certain disc, digital connection, compatibility and/or performance issues may arise, and do not constitute defects in the product. Flawless playback on all systems is not guaranteed. In order for some Blu-ray titles to play, they may require a DVI or HDMI digital connection and your display may require HDCP support. HD-DVD movies cannot be played on this Desktop PC. Some HD DVD and Blu-ray advanced features may not be supported. CPU power is dedicated to support HD DVD and Blu-ray playback functions. It is recommended that you close all other applications before and during HD DVD and Blu-ray playback. HD DVD and Blu-ray movies will only play through the HD DVD and Blu-ray player software. Advanced Access Content System (AACS) keys are integrated into your PC for copy protection purposes. Occasional renewal of the AACS key is required, and easily done by connecting to the internet.
I believe that I have gone way above and beyond ordinary diligence, to try to get my computer to play Blu-ray DVDs. The disclaimer states that certain issues may arise and that flawless Blu-ray playback is not guaranteed for all systems. But certainly my frustrating experiences, and the frustrating experiences of others, go way beyond the leeway given by HP's disclaimer, do they not? Has anyone thought about the possibility of a class-action lawsuit against HP?

In "Device Manager", under "DVD/CD-ROM drives", I see the following:
hp BDDVDRW CH20L
I click on "hp BDDVDRW CH20L", and I see several tabs.
In the tab marked "Driver", we have the following:
Driver Provider:   Microsoft
Driver Date:           6/21/2006
Driver Version:     6.1.7601.17514
Digital Signer:      Microsoft Windows
In that same tab, clicking on "Driver Details" gives us the following:
Driver files:      C:\Windows\system32\DRIVERS\cdrom.sys
Provider:           Microsoft Corporation
File version:    6.1.7600.16385 (win7_rtm.090713-1255)
Copyright:       Microsoft Corporation. All Rights Reserved.
Digital Signer:   Microsoft Windows
I think that, back in October 2014, when this Blu-ray issue first came up, I updated the driver. That may be why you see the following different versions :
6.1.7601.17514
6.1.7600.16385 (win7_rtm.090713-1255)
So, how would I update the firmware? To what version should I update the firmware?

Dv7-3165dx blu ray issues for past month cant get it to work?

I have been trying to troubleshoot this problem 4 about a month now. When I put a bluray dvd the screen reads "no disk in drive". This message is the same response i get with diffrent players, hp mediasmart, cyberlink power dvd 10, arcsoft, and also with img burn. & a couple of others. I also chaged my drive letters in disk management, because my optical drive originaly was set to the letter F: Now its letter E: , So, my drive letters are, (C computer (D recovery (E optical (F): hp tools. I also ran the microsoft fix it. reads same message no disk in drive. I restored my computer, I updated my mediasmart software, also recoverd it from advance out of the box state, same thing I ran the revo program & reinstalled the mediasmart 3.1, no luck. I also did the regedit troublesoot recommended by microsoft. only to find that I dont have any higher or lower filters to delete. so I closed that up. I ran the cyberlink bluray 3D advisor and it passed, when i run the fix it tool by mats, it reads , disk in drve not found . drive has error but drive is ok, I also tried diskpart by command prompt & it reads no media in drive E: drive not ready. also uninstalled by devise manager no help there. reseated my drive by physically removing thr drive as instructed to the tee, no luck. My warranty is up but my pc has been sent back to hp twice when under warranty. so if they just replaced dvd drive in november does that mean i get warrenty on my drive for a year on the drive itself, imean if we cant troublshoot this problem ? HP services has been great to me and the forums awsome, I really hope we can solve this problem, THANKS A MILLION.

You have done all the trouble shooting steps possible, sounds like the present one has failed.
I don't know where you are from, but this one will work.
http://cgi.ebay.com/Samsung-Blu-ray-BD-ROM-8x-DVD-RW-Laptop-SATA-Drive-New-/330600554428?pt=PCC_Driv...
The face plate and rear mount are removed from your old one and used on the new drive. If you can try to find a Panasonic drive, but Samsung is OK.

Sony Blue Ray Issue

I too have a BDV-N790W and all of a sudden I am getting a black line accross the top of the TV in the corner it says HDM1 and on the other side Dolby 2.0 I can hit "Display" and it will go away but quickly return. Anyone have any ideas?

Hello southron_98-
I would recommend checking out Sony’s support site here for troubleshooting possibilities or you may be able to contact them as well for assistance.
Otherwise, if you are still under the manufacturer warranty, you may be able to bring the player to your local Best Buy store to have our Geek Squad submit it for service.
I hope that this helps!
Bill|Senior Social Media Specialist | Best Buy® Corporate
Private Message

HP w2338h Monitor/BD Drive: Blu-Ray's won't play.

Blue-Ray Issue Resources
Monitor: http://www.newegg.com/Product/Product.aspx?Item=N82E16824176109
BD DRIVE: http://www.newegg.com/Product/Product.aspx?Item=N82E16827136268
Current System Specs:
-Windows 7 64-Bit
-AMD Hex-Core
-xFired HD 7870's @ 4GB's vRAM
-1K PSU
-16GB RAM
Old System Specs from last successful Blu-Ray playback:
-Windows 7 64-Bit
-AMD Quad Core
-HD 5750
-600 PSU
-8GB RAM
-Same Monitor
-Different BD DRIVE
Problem: Overdue for my yearly viewing of AVATAR on Bluray. Suddenly, Blu-Ray no longer "works or reads". I remember it working last sometime mid of 2012. I hate an HD 5750 at the time as well as a 3-year old BluRay Drive.
Attempted Solution(s): Heard about the Analog Sunset. Bought a brand new BD Drive a month ago(September, 2013) (See Above) and installed it with a freshly wiped Window's 7 64-Bit. HDMI Cable is plugged in. Every Driver is up to date(YES!!!! I'm sure!!!!). Set display to HDMI default. Even with unplugged VGA, HDMI out to HDMI in doesn't work on restart.
Playing error on Cyberlink Power DVD 13: http://puu.sh/4SQb3.png
Cyberlink BD Advisor Report:
-Basic: http://puu.sh/4SQdi.png
1. My GPU is fine. It checks out regardless of what any advisor says. I've been told this by AMD personally.
2. 30-Day Trial Version is still capable of playing Blu-Ray's.
3. Bullcrap. I have an HDMI plugged into my GPU and my monitor.
-Advanced: http://puu.sh/4SQew.png
WinDVD High-Definition Advisor Report: http://puu.sh/4SQmg.png
1. Analog Display isn't flagged as a no-go for Blu-Ray playback?
2. My processor is fine.
3. Once again, GPU is fine.
ArcSoft BD/HD DVD Guide Advisor Report: http://puu.sh/4SQuR.png
1. GPU checks out over the other two reports.
2. CPU checks out over the previous report.
3. VGA "Checks out" even though it say's it's not HDCP compliant... Oh yeah... I also have HDMI CABLES PLUGGED IN TOO! I call shenanigans.
Please do not pay mind to these reports. Only use them as a reference. I only posted them because I know at some point, someone would suggest I use one of these stupid things. I came prepared... I did my homework... Yes I'm mad. Why? Because monopolies are filthy cesspools of garbage business ethics... Now why the hell can't I play my Blu-Ray's?
...I've even dipped into "The Onion" for answers and still came up short.
EDIT: I've heard theories of a faulty HDMI port in my Monitor... My argument is that it hasn't moved in the 4 years I've had it and if anything were to get into it (which it hasn't), it's nothing a simple Keyboard Cleaner couldn't fix. It's not bent or damaged.
This question was solved.
View Solution.

Hi PlatinumRooster:
t
Thank you for your inquiry.
If the monitor played BD before than it is not the monitor itself.
To test the HDMI port try connecting another device, does it work?
I am sending you a link to a document on "HIgh-bandwidth Digital Content Prortection http://goo.gl/upaid
You may wish to consider troubleshooting the BD player.
Software can also affect this issue.
If you wish further assistance would you please provide the model on your computer.
I hope this is helpful.
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

HP HDX 16 Blu-Ray discs will not play!

I have researched this Blu Ray issue for days without a real solution. I am running Vista and notice many people feel upgrading to windows 7 was the issue, but I do not believe it is since I am still on Vista, with the same Blu-Ray disc issuey here. Also I do not have Itunes another popular fix. I did upgrade all the drivers I could and all the software I could from HP but did not resolve the issue. I can play regular dvd discs but not the Blu-Ray ones with the exception of 1. Surprisingly it is a newer one also. Updating the Media Smart has also caused a problem with not being able to use the keyboard light at the top to open the dvd drive. (one problem at a time though.)
The DVD Lightscribe drive shows as: HL-DT-ST-BDDVDRW CT10L ATA Device
After years of this issue being a problem does anyone have a real fix solution? Or Does the Blu-Ray player need to be replaced and with what.

Try this document and also run this tool.
Fix problems with CD or DVD drives that can’t read or write media
Your CD drive or DVD drive is missing or is not recognized by Windows or other programs
THX

HP MediaSmart DVD won't play Blu-Ray's

I'm hoping someone can help me out in trying to figure out why my HP HDX 18 won't play Blu-Ray movies using HP MediaSmart.
When I pop a Blu-Ray in the optical, HP MediaSmart starts up and it looks like it's going to the play the movie however, it proceeds to ask me if I want to "activate" the app. I click YES thinking it's the first time I've used it so I guess I need to activate it.....however, it then pulls up a browser that directs me to download a patch from CyberLink.
I download and attempt to install the patch however it tells me that MediaSmart is currently installed and the patch requests to uninstall the previous version.
I agree to do so and after a few seconds, it comes up with an error message (error!! the product definition file lost).
I retry MediaSmart thinking this time I'll press NO, I don't want to activate and when I do this, nothing happens at all.
When I open My Computer, I can see the Transformers Blu-Ray in the drive and can right click and Explore the Blu-Ray as well so I know the drive is seeing it.
I called HP support and while the guy was nice enough, he was at a complete loss in trying to figure out why my Blu-Ray player would not play any movies. He tried multiple steps from going to the MSCONFIG and disabling all programs at Start Up, disabling Windows Installer (not sure why he wanted to try this step), to trying to recover the program from the partition itself. Nothing worked.
His final resolution was to perform a complete system recovery which I balked at as I have multiple programs installed (that would have to be reinstalled) and don't feel it necessary to perform a system recovery to "fix" my Blu-Ray issue.
And just to clarify, yes...my optical drive is indeed Blu-Ray optical drive.
Any advise or direction anyone can point me in would be greatly appreciated.
Thanks for your time.
Shep

The first link leds to a cyberlink page where i can't continue because theres nothing to click on.
mediasmart is up to date with me, but the cyberlink BR advsor means my laptop doesn't habe a BR Player neither a software.
i'm using Win7_64. Any suggests?

Blu Ray EASY EXPORT option in new FCP 7

Would love to hear from anyone who has tried the new feature Easy Export in FCP 7 upgrade for Intel Macs, particularly the Blu Ray burning export from within FCP 7 to Blu Ray Disc. What is the quality (limits) and do we finally have actual Chapter Marker Options, and truely custom background / menu image options? I'm considering finally giving up on my PowerPC G4, and going with a new Intel based Mac, or wait a little longer if this upgrade is not worth it.
I'm currently burning Blu Rays with Toast 10 and a LaCie BD Drive with great results.

What is the quality (limits) and do we finally have actual Chapter Marker Options, and truely custom background / menu image options?
Some details on what is new, there is a link for the movie for sharing
http://www.apple.com/finalcutstudio/whats-new.html, also a link for a PDF about in depth (page 55 indicates you can use third party templates or your own. Someone mentioned it is XML based, but not sure if anyone has given it a whirl yet. I ordered my upgrades when it was announced, should have it soon, don't know when I will try though.
I'm considering finally giving up on my PowerPC G4, and going with a new Intel based Mac, or wait a little longer if this upgrade is not worth it.
I'm currently burning Blu Rays with Toast 10 and a LaCie BD Drive with great results.
Your answer may be in those two sentences. Not sure which version of Final Cut and the rest you are running, and disregarding the blu-ray issue for a moment, if you system is working for you, and you are getting good results, that is one thing in favor of not changing right now. If the total of all the changes in the Studio are appealing, then perhaps it would be worth it. Right now you are burning blu-ray with results you like.
Alot of it depends on budget and the rest. Plus the new Intel will smoke in terms of speed and workflow. OTH, if those things are not jamming you up, well, maybe holding would be the prudent move. (Though of course the incremental change in the machine configuration would be something to make your head spin....:) )

Blu ray problem v4.1.2 - WORKAROUND

Hi, since updating compressor to 4.1.2, I like may others have had problems trying to create a Blu ray image or burn to disc using the Create Blu ray setting. This is a real problem that affects many different people, we have 5 macs all different configs and every one exhibits the same problem. It is also NOT file related we have tested many files that have been used successfully before and they have failed.... BUT I have found a workaround that means I can now produce Blu ray again.
1. Open up MPEG Files settings and duplicate MPEG-2 Program stream, 15 Mbps. This will appear in the custom settings menu.
2. Re name the duplicated setting as MPEG-2 Blu ray (or something that works for you)
3. Select the new setting and in the General settings on the right of compressor change the format to Elementary Stream and stream usage to Blu ray
4. In the video settings change encoding mode to Single Pass VBR and choose Automatically select bit rate
5. Now go back to the main settings pane on the left of Compressor, open up Audio formats and duplicate AC3 File, you don't need to change and settings here
That's it, apply to a job, tell compressor to create blu ray, either burn to disc or disc image, it works every time for me. I would prefer to have h264 but as a temporary workaround it means we can get Blu rays out again.
Hope this helps

Hi Russ
No worries, hope it helped. We are just a small video production outfit in the UK. We have several macs in the office, and Macbook Pro's which come with us on location. We do our updates exactly as anyone with one mac would do, run the update, check it works and then do the same on the other machines. I just missed the Blu ray issue this time!!! Ended up updating all macs before I realised.... schoolboy error!!
Anyway we've produced several more MPEG Blu ray discs today and everything is great, so I guess the issue lies with h264
Chris

HP Pavilion dv7 Notebook PC won't play blu-ray anymore

HP Pavilion dv7 Notebook PC used to play blu-ray discs. it had been a while since i have tried to play one and my computer has, no doubt, updated countless times since.
when i load a blu-ray disc the HP DVD player starts, and there is a black screen which says 'loading' and to press play. pressing play does not start the disc. it used to ask me if i wanted to check for updates, but selecting 'yes' never seemed to find any, and selecting 'no' just brought you back to the same place.
i have tried downloading the sp50935 DVD update to fix the problem, but when installing i get a message that says the 'install has been stopped due to an unsupported operating system' (to that effect), but i use Windows 7 Home Premium 64-bit Service Pack 1, the same that came installed when purchased.
any ideas?

Hi jim_douglas,
Welcome to the HP Forums! Sorry to hear about the blu-ray issues. I will be happy to help but I will need your product number?
Find your product number on a notebook:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c00033108
Thank you,
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

PE9: Crash when starting to produce blue ray

Hi!
My PE9 crashes, when I try to produce a blue ray disc: When selecting "disc", no problems with DVD. When I click on "Blue rays", PElements crashes with the comment: "Engine for disc burning could not be initialized".
It used to work previously (I did it last a couple of months ago).
Latest Blue ray firm ware is installed, latest Windows 7 (home premium) installed.
Any idea, which could help me?
Thanks!

paletti999
Please delete the Adobe Premiere Elements Prefs file found in the following path in Windows 7, 8, or 8.1 64 bit.
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
9.0
and in the 9.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, delete the whole 9.0 Folder in which the Adobe Premiere Elements Prefs file exists. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path cited. Be careful not to detour off the folder path given to get to the Adobe Premiere Elements Prefs file.
Since this is a "it worked before but not now" issue, I am assuming that you are working from the 9.0.1 Update version for Premiere Elements 9.
How long ago did you update the burner firmware? Is the timing such that the update could be the cause of the current burn to Blu-ray issue?
If the above does not resolve the issue, then please consider
a. Deactivate the program from the opened project via Help Menu/Deactivate
b. Then Uninstall, the usual Control Panel way
c. Then Run Through of ccleaner (regular and registry) to get rid of leftovers from incomplete installs and uninstalls.
https://www.piriform.com/ccleaner
d. Reinstall the program with antivirus and firewalls turned Off.
Please review. If any questions or need clarification before you start, please do not hesitate to ask.
Thank you.
ATR

FCP 7 "Share to blu-ray" burn issue.

This may not actually be a FCP issue, but possibly some of you here are experienced in the matter.
Firstly, my video is 1080/24p ProRes.
This is my first jump into Blu-ray, and I'm quickly learning the many work-arounds, but have run in to a problem.
Initially I tried exporting a QuickTime with "current settings", and dropping it in toast and encoding/burning.
Video looked pretty good, but it was choppy. Google tells me this seems to be a common issue with toast and 24p.
Most suggest encoding with Compressor and then burning with Toast.
Tried that, but I couldn't get it to just encode the files and that be all. It kept asking for a blu-ray disc and ejecting the drive, as if Compressor was going to burn it?
When I would choose "cancel burn", my only option, the whole batch would fail. After all that encoding time...
Wasn't too depressed, because after digging more, Google also told me that many believe the h264 encode using the "share" function in FCP produces better results. Though the options are non-existent, it did great. My only complaint is you are forced to convert audio to .ac3. Well that *****.
So I went ahead and exported all the audio from IN and OUT markers as .aiff.
This is where my problem arrives..
I threw the h264 and aiff in Toast, chose "never re-encode", and it burnt fine.
Video looks great, no stuttering. But the AUDIO! It slows drifts out of sync...
Video is an hour long, and at about 20 minutes in, it's 1-2 seconds behind, and goes from there.
Why would that be?
Any experience with this?
I checked, and the ac3 that FCP made, and the aiff are the EXACT same length.
Any thoughts? Or any other work-around for keeping audio lossless?
Thanks!

Thanks for the reply, Johnny.
I wasn't saying AC3 s*u*c*k*s. And really.. Why is that word censored? I didn't do that.
I was saying it ***** that you ONLY have the option of AC3 with the "Share to blu-ray" feature.
And yea, I'm sure I would never know the differene, and especially not my grandparents with their home movies.
But it just seems d*u*m*b (can I say that?) to be going through all this trouble for a "lossless" lineage, ie. HD camera, FCP, Blu-ray burner/player, and have to compress the audio. Isn't that one of the main advantages of blu-ray?! Quality? Wether we can detect it or not?! Ha!. Okay..
I thought an easy workaround would be to export the audio to AIFF and drop it in.
No idea why it's drifting....but yes, in the end i may settle.
Though I'll feel cheated! Guess that's what I get for loving BOTH Apple and Blu-ray....
If anyone has other processes of getting good 24p to Blu-ray, please share!
Thanks again.

Adobe Encore CS4, Blu-ray burning issues

Greetings!
I'm trying to get some Blu-ray discs authored for a client and am running into a snag on the last 2 discs that remain. When it gets to actually writing to the BD media, it comes up with an error message (See screenshot).
This is starting to drive me up the wall as I've been fine all along with creating Blu-ray discs up until now, and I'm sure my client is getting anxious.
For what it's worth, I am using Verbatim DataLifePlus media, 25gb. As far as what I'm bringing into Encore (which I have been doing this method many times in the past with no snags whatsoever and getting great results), I'm using the Blu-ray M2V export option. There are no issues during the transcoding phase, it's just when it finally gets to actually writing to the media. I have created ISO's of the Blu-rays I'm trying to finish (Making the ISO files come out fine) and running into a snag using other software capable of burning disc images. With this said, what could be going on? Could my optical drive be kicking the bucket?
Also to point out, where it's telling me that there's not enough space, there is some remaining space.
An interesting thing to note as well, my write speed dropdown is grayed out (The media I'm using recommends 6X buring speed).
Any feedback would be hugely appreciated as I'm trying to get this job wrapped up.

If Ann's comment doesn't fix the issue for you, the most common workaround for this is to build to a folder and burn with ImgBurn (for PC) or toast (for Mac).
So what were the issues you ran into when you tried that.
I am sure you have searched this error, and you can see that there has been success in many situations. I do not believe that it is one problem.
I have generally believed that Ann is correct and that it refers to temporary storage on the hard drive. And users underestimate the amount of temporary hard disk drive space used.
Some users experience this error when they are creating dual layer BD disks, and a layer is more than 25G. Each video/layer must fit on one side.
And some users got resolution by reencoding to a lower bitrate (a 25G BD disk does not hold 25G). Encore uses padding to predict the size on disk (e.g. add 10% to the amount of space it predicts that build will use), and it can be wrong.
Always good to "run as administrator, though I don't know that ever fixed this issue if someone wasn't.

Insignia blu-ray player NS-BRDVD3 sound issues

I'm having issues with sound levels when using the Insignia player. Sometimes the sound fades and I can turn the volume all the way up on my tv and still not be able to hear it real well. This is sporadic but only happens when I am using the blu-ray player, both watching a dvd or watching netflix.
Has anyone else had this problem? I have it hooked to a Vizio LCD with HDMI cable.

I have experienced the same problem with Netflix streaming. It looks like the current "fix" for this problem is to connect with component cables and not a HDMI cable. A firmware solution is aparently in the offing from information I've gleaned from the Inginia forums. Not entirely satisfying, but it has worked so far for me.

Blu Ray won't turn on after server issues

So after the last couple days of not being able to connect properly to my online streaming, now my blu Ray won't even turn on all the way. It is stuck with the thin blue line on the screen and won't do anything else. I have tried unplugging it and plugging it back in minutes later and still no more than the thin blue line. Does anyone know why this is?? If left up long enough it kicks over to the blu Ray disk symbol in the middle of the screen for a few seconds and then back to the thin blue line. This is getting super frustrating!!

Hello danktaysam, thank you for your message.
Follow the steps below to troubleshoot this issue:
1. Make sure the power cord is securely connected to the player and plugged into a working electrical outlet.
IMPORTANT: After plugging the player into an electrical outlet for the first time, wait 10 seconds before trying to turn on the power.
2. Try turning on the power by pressing the POWER button on the front of the player.
NOTE: If the player turns on by pressing the POWER button on the front, but not with the remote control, then the batteries in the remote control may need to be replaced. Also, make sure nothing is blocking the infrared (IR) sensor on the player.
3. If the player is connected to the TV via HDMI cable, disconnect the HDMI from the player and press the power button again on the unit. Once the unit is on, turn off the Control for HDMI from the System Settings menu.
4. Try plugging the power cord into a different electrical outlet.
If you are able to get the player on after following the previous steps, doing more troubleshoot steps may also help:
1. Turn the Blu-ray Disc player on and make sure the correct video input is selected on the TV.
2. Press the Home button on the Blu-ray Disc player remote.
3. Once the menu is displayed, press the Left arrow button on the remote and navigate to Setup.
4. On Setup, use the Down arrow button and go to Resetting and press the Enter button.
5. Under Resetting, select either Reset to Factory Default Settings or Initialize Personal Information.
NOTES:
Reset to Factory Default Settings option will display another menu where you can reset the current network, audio and video settings on the player, select All Settings if you desire to restore everything.
Initialize Personal Information will erase all personal information stored on the player and some Internet apps.
6. Go through each of the two options if you desire to completely restore the Blu-ray Disc player.
I hope this post helps you.

Blu-ray issue

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