Blu Ray won't turn on after server issues

Question

So after the last couple days of not being able to connect properly to my online streaming, now my blu Ray won't even turn on all the way. It is stuck with the thin blue line on the screen and won't do anything else. I have tried unplugging it and plugging it back in minutes later and still no more than the thin blue line. Does anyone know why this is?? If left up long enough it kicks over to the blu Ray disk symbol in the middle of the screen for a few seconds and then back to the thin blue line. This is getting super frustrating!!

Answer 1

Hello danktaysam, thank you for your message. 
Follow the steps below to troubleshoot this issue:
1. Make sure the power cord is securely connected to the player and plugged into a working electrical outlet.
IMPORTANT: After plugging the player into an electrical outlet for the first time, wait 10 seconds before trying to turn on the power.
2. Try turning on the power by pressing the POWER button on the front of the player.
NOTE: If the player turns on by pressing the POWER button on the front, but not with the remote control, then the batteries in the remote control may need to be replaced. Also, make sure nothing is blocking the infrared (IR) sensor on the player. 
3. If the player is connected to the TV via HDMI cable, disconnect the HDMI from the player and press the power button again on the unit. Once the unit is on, turn off the Control for HDMI from the System Settings menu.
4. Try plugging the power cord into a different electrical outlet.
If you are able to get the player on after following the previous  steps, doing more troubleshoot steps may also help:
1. Turn the Blu-ray Disc player on and make sure the correct video input is selected on the TV.
2. Press the Home button on the Blu-ray Disc player remote.
3. Once the menu is displayed, press the Left arrow button on the remote and navigate to Setup.
4. On Setup, use the Down arrow button and go to Resetting and press the Enter button.
5. Under Resetting, select either Reset to Factory Default Settings or Initialize Personal Information.
NOTES:
Reset to Factory Default Settings option will display another menu where you can reset the current network, audio and video settings on the player, select All Settings if you desire to restore everything.
Initialize Personal Information will erase all personal information stored on the player and some Internet apps.
6. Go through each of the two options if you desire to completely restore the Blu-ray Disc player.
I hope this post helps you.