Blue hp circle on black screen, can\'t access boot options for recovery disk

I installed Symantec full disk encryption and encrypted the hard drive. Then I restarted the pc. I get a black screen with a blue HP logo in the center. Message at the bottom right sysa press the ESC key for startup menu, but no key works. Every key pressed gets a beeping sound. If I turn power off and then on and press the different f keys, I get different messages but still no response from any keys.
Symantec sent me a recover disk to deencrypt the drive but I can't get the pc to load from the drive. Any thoughts?. I have hard reset the pc twice ( battery and power cord out, hold power button for 30 seconds)
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I would remove the hard disk and then power up the notebook to see what response the BIOS has.
From your description of the problem, it sounds as if you may have encrypted the entire disk instead of just the C: volume or the BIOS ROM file is corrupt.
You should be able to get past the HP screen to enter the BIOS.
The BIOS should give complain that it cannot find a drive with a bootable OS.
If that does happen, and you have the recovery disk set or usb recovery media, life is good and you will need to take a look at the Symantek forum to see how to proceed with your encrypted disk.
If it does not then, the problem lies with the BIOS on the system board.
Pressing the Esc key and having the startup menu appear is conditional on the BIOS being in good condition. Yours may be corrupt. Try downloading a BIOS softpaq on another PC, extracting the BIOS ROM file and putting it on the root of a usb thumbdrive. Put the thumbdrive in a USB port in the notebook. Press the power button and immediately hold down the Windows key and begin tapping the B key. If this works and you see an led flash, release the keys and wait. the process should load a clean BIOS file to replace the corrupted one. This takes time, so be patient if you see a flashing led or no reaction from the notebook for a couple of minutes.
Post your results here and we can move on to the next steps you can take.
Best regards,
erico
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