Blue Ray Player Problem on TouchSmart IQ810uk , HELP!!!

Can any one out there help, my new touchsmart that is compatable with Blue Ray DvD's is unable to read or play bule ray DvD's, but has no problems when it comes to CD's or DvD's it plays it perfectly with no hickups, i've tried up dating my BD ROM firmware and software programs for playing blue ray DVD, yet no solutions. its been suggested that i do a power drain, upgrade to Window 7 as window media supports Blue Ray DVD's, and i've done a full system recovery, and the Only thing i can think of is exchanging the BD Rom drive, but very puzzeled that since i am able to read every other format, i dont think its a hard drive issues.
CAN ANY ONE OUT THERE HELP!!!!
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I checked my start menu/program list, and dont have the "DVD Play & HD DVD" but i do have Hp MediaSmartDVD and done an update already and also tried other license software player programs but to no avail. less i forget, the first time i did try playing a blue ray dvd it worked for only 5mins and since then it no longer works, when i insert the Blue ray DVD, you can hear the system/DICS spining, trying to read the BlueRay DISC & making a clicking or skipping sound, and it then finally stop spinning. I've tried every little or major thing, from software, firmware, drivers to a FULL system Recovery and am now only left with changing the actual DVD/CD HardDriver.
If you could think of any other solution please feel free to post it as it probably benefit the whole forum.
Message Edited by Muteman on 05-11-2009 01:51 PM
Message Edited by Muteman on 05-11-2009 01:55 PM

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tomc1965 wrote:
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This question was solved.
View Solution.

OK, I found a solution. SORT OF. I use the laptop to watch region "B" Blu-ray movies that I buy out of England. Rather than set Media Smart to region "B" I purchased software from SlySoft.com. When the software is running it removes the region code and all that annoying copy protection. Fox is the worst, followed by Walt Disney. (Pixar Animation and Buena Vista) One specific movie that would not play on the old Media Smart software was "Ice Age 3 Dawn Of The Dinosaurs. When I tried, a red window came up prompting me to go to Cyberlink for an update. Of course after that the movie would play, but I had no surround sound in my home theatre.
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Solved!
Go to Solution.

This problem has been solved.
The solution turned out to be to upgrade the firmware inside the "Residential Gateway" (aka router/modem) provided by Verizon. The gateway is a Westell 327W of the A90 vintage. The firmware it contained didn't work for wireless connections.
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Blue Ray Player Problem on TouchSmart IQ810uk , HELP!!!

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