Blue Ray won't play

my hp p6370t windows7 won"t play blue ray disks...it use too and stopped working.

Hi,
The "laser" beams for BluRay is more delicated than beams for CD/DVD therefore we can see laptop BD ROM's are easy to break in comparison with the ones sit on our home systems.
My suggestion is to clean the lens and hopefully the problem goes away.
Regards,
BH
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Blu Ray won't play.

Hi all,
I am at the end of my rope with googling on this one. I am hoping someone can help me.
I moved into a house that has a media room. In it is a HTPC with the following characteristics:
HP Media center m9000t running Windows Vista
Nvidia 8500GT video card
Blu Ray player
The room had a low def projector and I upgraded to a:
Mitsubishi HC7900
I did a fresh install of all the software, and downloaded all new updates (Vista SP 1being most pertinent)
The Blu Ray wasn't working and googling led to the following actions, all failing:
1) HP's DVDPlay was freezing. After crashing my computer over and over I finally uninstalled it. Eventually I found forums where they reccomended Cyberspace Power DVD 10 which I downloaded. With this, the Blu Ray wouldn't play.
2) Downloaded Cyberspace BD advisor. Says the monitor is not digital.
3) Use NVIDIA control panel to set up dual monitors (mirror of the two with the projector as primary). The regular monitor is hooked up via VGA. The Mits projector by HDMI. The control panel tells me the card, and monitor are HDCP compliant. The projector projects the image. But a Blu Ray won't play. The BD advisor tells me now that the HDMI connection has given me a digital image but there is still an HDCP issue.
4) Upgraded to NIVIDA 335.23. Still have HDCP issue
5) tried VLC player. Won't work.
5) Uninstalled 335.23, went to oldest NVIDIA driver I could find. Still HDCP issue.
6) upgraded PowerDVD to 14. Still won't play.
Not sure what to do. My components all claim HDCP compliance. This includes my projector, the NVIDIA card, the NVIDIA control panel, and the Power DVD 14 softward. BUt the BD Advisor says I have a digital signal but have an HDCP issue.
I would really like to make this work with what I have. Rather not buy a bunch of new stuff.
Thanks in advance.
Scott

Hi davis81,
Welcome to the HP Forums!
I am sorry, but to get your issue more exposure, I would suggest posting it in the commercial forums, since this is a commercial product. You can do this at
http://h30499.www3.hp.com/t5/Business-PCs-Compaq-Elite-Pro/bd-p/bsc-271
I hope this helps!
Regards
MechPilot
I work on behalf of HP
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Blu-rays won't play on Satellite P855-307

Hi,
I recently purchased this laptop but I am unable to play Blu-ray discs; the Toshiba Blu-Ray disc player software loads but does not appear to recognize the disc. The drive will play DVD/CDs with no problems. The same issue occurs with the Nero Kwik Media software.
Any ideas what the issue is?
I have tried running via integrated and NVIDIA graphics but it made no difference.

Yes, I have tried several discs with the same result. The drive itself seems to read the disc because it is showing the title and attempting to auto load. The blu-ray player software is showing a blank screen and appears to be trying to play a chapter 11 seconds long, but is stuck at 0:00 and won't respond.

NEW Satellite A505 - Blu-ray won't play on WinDVD or Toshiba DVD player

I purchased a Satellite A505 (Windows 7) with a Blu-ray disc player that was pre-loaded with WinDVD, Toshiba DVD player, and one other player (?) - all this software was added 12/21/2009 (by the manufacturer). When I put in a Blu-ray disc WinDVD stops responding and I have to start the task manager to "end task." The Toshiba player says "media not supported." I used the recommended compatibility settings (Windows XP) and it says "incompatible application." I tried using a Sony Vaio w/ Blu-ray and had no problems with the same disc using WinDVD. I don't know what's wrong (and I'm not super tech savvy) - my settings, my drivers, my hardware... ???
I also downloaded the free trial of Corel's WinDVD 2010 and it wouldn't play on that either...
*Note - my model number is A505-S6012 but I can't find this as an existing model on any of the Toshiba sites. It was delivered to the store around 1/4/10, so it's brand new. The A505-S6990 has most of the same features though.

jacuielaura,
I had the exact same issue with the Win DVD BD that was preloaded on my A505-S6014 when I purchased it. I myself also downloaded the Win DVD 2010 free trial and it did not work. Reason being is that they are only allowing people to trial the DVD version of Win DVD 2010 and not the Win DVD BD 2010. I also tried Cyberlink's PowerDVD and it worked but it digitized terribly. So I uninstalled both trials and went to support.toshiba.com and found what I needed to fix it.
I recommend you uninstall the original Win DVD BD version you have and any trial editions you downloaded and follow what I have listed below to fix your problem.
This is only a recommendation. Uninstall and install software at your own risk. If this fix doesn't work for you then you will have to call Toshiba and request a disc to reinstall your original software you uninstalled.
This is how I fixed mine:
Go to Support > Download > then choose your category (Laptop) then your Family (Satellite) then you're model #(A505-6012). Or you can just enter S6012 in the search box and it should bring up a list of all Laptop models with S6012 in them. Choose yours and click Go.
Now from the two drop down lists choose which Operating system: (Windows 7 64 bit) should be what you have, then choose Blu-Ray in the 2nd drop down list.
Download and SAVE these files to your desktop or My Downloads folder so you do not have to search for them again after you reboot.
You should now see this listed:
WinDVD BD for Toshiba for Windows 7 (32/64)(v8.0; 11-05-2009; 176.1M)
Also you will need to download the (Intel Management Engine Interface driver) which is listed in the drop down list under Utility (2nd page):
Intel Management Engine Interface for Windows XP/7 (32/64)(v6.0.0.1184; 10-08-2009; 6.39M)
Reboot after each installation even if it doesnt tell you to.
After both downloads have been installed and the OS is completely loaded again, insert a Blu-Ray disc and hopefully it should automatically play.
P.S. When playing Blu-Ray's I turn my power management to Performance. This may also help.
Good luck!
Hailofaguy

Blu Ray won't turn on after server issues

So after the last couple days of not being able to connect properly to my online streaming, now my blu Ray won't even turn on all the way. It is stuck with the thin blue line on the screen and won't do anything else. I have tried unplugging it and plugging it back in minutes later and still no more than the thin blue line. Does anyone know why this is?? If left up long enough it kicks over to the blu Ray disk symbol in the middle of the screen for a few seconds and then back to the thin blue line. This is getting super frustrating!!

Hello danktaysam, thank you for your message.
Follow the steps below to troubleshoot this issue:
1. Make sure the power cord is securely connected to the player and plugged into a working electrical outlet.
IMPORTANT: After plugging the player into an electrical outlet for the first time, wait 10 seconds before trying to turn on the power.
2. Try turning on the power by pressing the POWER button on the front of the player.
NOTE: If the player turns on by pressing the POWER button on the front, but not with the remote control, then the batteries in the remote control may need to be replaced. Also, make sure nothing is blocking the infrared (IR) sensor on the player.
3. If the player is connected to the TV via HDMI cable, disconnect the HDMI from the player and press the power button again on the unit. Once the unit is on, turn off the Control for HDMI from the System Settings menu.
4. Try plugging the power cord into a different electrical outlet.
If you are able to get the player on after following the previous steps, doing more troubleshoot steps may also help:
1. Turn the Blu-ray Disc player on and make sure the correct video input is selected on the TV.
2. Press the Home button on the Blu-ray Disc player remote.
3. Once the menu is displayed, press the Left arrow button on the remote and navigate to Setup.
4. On Setup, use the Down arrow button and go to Resetting and press the Enter button.
5. Under Resetting, select either Reset to Factory Default Settings or Initialize Personal Information.
NOTES:
Reset to Factory Default Settings option will display another menu where you can reset the current network, audio and video settings on the player, select All Settings if you desire to restore everything.
Initialize Personal Information will erase all personal information stored on the player and some Internet apps.
6. Go through each of the two options if you desire to completely restore the Blu-ray Disc player.
I hope this post helps you.

My Blu-ray drive will play Blu-rays but won't recognize DVDs or CDs

Hi I have a Pavilion dv6 recently had a problem and I restored it back to factory settings. Thing is before I did this I tried making recovery discs. It made it through the first, then half way through the second, but said the second one was full then when I tried to put another disc in it wouldn't recognize it. I took the comp back to factory settings, but the problem still persists. My Blu-ray play is the HP BD-ROM BDCTD03HA . I am running Windows 7 Pro 64-bit. I can provide any other info if needed.

I forgot to mention I have tried just about everything and so far nothing has worked. Please I just want my dvd player back!

Can blue-ray disks be played on the new iMac?

If I buy disks in blue ray format, can they be played on the new iMac?

Matt Clifton wrote:
No - you cannot play Blu-Ray movies on Mac OS X. You can, however, play them from within Windows if you have a Windows installation.
Matt
I don't believe the internal DVD drive that comes with the iMac is capable of playing a Blu-Ray disc, period, Windows or otherwise. It would require an external Blu-Ray drive AND Windows. Not exactly cost effective when a stand alone player costs about $100 these days.
Message was edited by: lkrupp

Blu Ray disc not playing or loading

I recently update my Cyberlink software to Power DVD 14 Ultra. Was playing Blu Ray discs fine and then suddenly stopped loading and playing. I contacted Cyberlink support and this is what they replied>
"In regards to your concern, after analyzing the DxDiag.txt I've found that the Display Devices are not updated since 3/10/2010, and the Sound Devices since 9/7/2010.
Please update your VGA/Sound card driver. You may contact your VGA/Sound card manufacturer or the computer manufacturer to get the latest drivers."
I checked all the drivers and all the tests said they were up to date. How do i update my video/graphics card so I can play Blu rays again?
Jason

Hi Jason,
Try to install HP Support Assistant on your computer which will help you to install latest drivers for computer.
http://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html#.VLakWiuUeSp
Know more about HP Support Assistants
https://www.youtube.com/watch?v=AooWRO6Fgr0
Regards;
Ray
I am an HP employee
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Blu Ray doesn't play 1 of 3 videos on disc

I desperately need some help with an issue I am having with a Blu Ray I created with Adobe Encore CS5 for PC.
I have three videos on there but only 2 of the videos play when viewed in a home theater style Blu Ray player.
All three videos were created in Adobe PP CS5 and exported with the same exact settings (H.264 Blu Ray) but one video on the disc has a black screen when played. The audio plays in the background, though. The odd thing about this is the disc plays perfectly on my two Blu Ray drives at home but my client informed me about the issue with three of their players. I then tested it at a friends on their player and saw the issue.
I set up the whole project in encore and it test builds with no issues. It's also showing that my videos were transcoded fine since it doesn't default to transcoding them through Encore (see image).
I can't figure out what the heck is going on but it's driving me crazy that 2/3 of the disc is flawless but the first video on there doesn't work on home theater players.
Anybody hear of this before??? Any help would be greatly appreciated.
Thank you!

Thanks for the reply.
One timeline is strictly audio (it was a wedding and they asked for their ceremony audio).
I'm not sure why the one audio is unstranscoded. This last round of re-transcoding I did vbr 2 pass but other than that I stuck with H.264 Blu Ray options in Media Encoder. The FINAL.m4v is the video that isn't playing but the audio FINAL.wav does play (the one that is listed as unstranscoded)
I'm going to give it another round of transcoding tonight to see what happens.

Blu-rays refuse to play on my HDX16t.

I've tried everything I can possibly think of to fix this apparent bug but all I seem to get is failure. Ok, I updated mediasmart to the latest version (2.2.2.3309) and tried to run the Transformers blu-ray; however, the system lags and doesn't play anything even with no programs running. I figured this was an HP problem so I downloaded powerdvd9 ultra and when I try to play a blu-ray it gives me a message that reads "unsupported media source."
I would try to reinstall the os but I really don't want to do that because someone else had the same problem I had and that's how he fixed it. I'm; however, looking for alternatives. Any suggestions will help

Yea,
I just bought a HP HDX 16 and when I tried to play a blu-ray disc, after 1 minute the Laptop crashed. When I rebooted I got a message blaming the optical drive and was directed to some driver upgrades. Now it wont work at all. Tried loads of things to no avail. have sent an email to HP and waiting (not hopefully) for a reply/solution.
Redmoss.

HT203477 After i burn my project onto a blue ray disk and play it some scenes have bright silver lines flickering around the edges of some items on screen

After I burn my project from from FCPX onto a blue ray disk, in some scenes ther appears a flickering silver line or edge to some items such as aroiund faces or buildings etc

Precise information on your workflow together with a possible "photograph" of the problem would help with diagnosis.

Insignia ns-brhtib blu-ray won't eject

Just hooked up my new blu ray player to my tv everything works except that the tray to put the dvd in wont eject. Didn't know if anyone knew something I didn't. i've tried several times with both the remote and on the acutal unit.

It sounds like the disc drive is defective or off track. I would just take the player back and exchange it, if you're still w/in 30 days from the date of purchase and have your original receipt.
Nothing I post is an official statment of Best Buy or Geek Squad, it is only a helpful opinion!

Blu ray wont play Blu ray discs

G71-358NR wont play blu ray discs plays all others used to play blu ray but says now it does not recognize blu ray discs

help my blu ray won't play discs

MediaSmart DVD and Blu Rays

Hi. I know this question has been asked before (because I've read it in a bunch of other posts) but I'm still having a problem.
My Blu Ray player was working just fine (I just watched UP about a month ago) until I bought the new Harry Potter movie. When I put it in the player, everything went to hell. It says "content is protected" and something about not being able to play in this display type. And now my other Blu Rays won't play either
So - I've already gone through the basics....I've used Revo Uninstaller to completely remove the old version of MediaSmart DVD. I've downloaded several different versions of MediaSmart and installed them (while being sure to restart a hundred times in between installations and making sure I've completely removed the old ones) I've turned off Norton 360 and Windows Firewall while installing them. And still none of my Blu Rays will play.
Please please help me. I have a HP Pavillion DV7 3065DX running Windows 7. I don't do anything too fancy on the computer except play on the internet and use Itunes (and watch movies....well....used to) If you can fix this, I will name my second child after you....

That sucks, but at least your itunes are back. I don't have anything else, sorry. Except Nuke and Pave.
Do a system restore and use David's method to install the latest Media Smart.
After that it should work, start installing your programs in one at a time to see what is interfering with the Blu-ray player.
You could also try installing a trial version of Cyberlinks Power DVD 11 before doing a system restore, but unfortunately that's not free.
Personally I have had problems with Media Smart too, and I do have Power DVD 8. I will eventually update to Power 11.
The frustrating thing about this is that my Media Smart plays Harry Potter, something is blocking the playback of Blu-ray's and it's like trying to find a needle in a hay stack.
The people who manufacture the format do there very best to put all sorts of copy protection protocols on the disc's. I found it gets to the point where the things won't even play. Finding what is interfering is a big challenge.
The other thing that would probably work too is running SlySoft's Any DVD HD, that removes all the copy protection stuff, and that's not free either, but it does work.
http://www.slysoft.com/en/anydvdhd.html
It's not HP really. Others like Sony, Acer, Toshiba etc are all in the same boat.
Check this thread out, it doesn't look good for lessien either.
http://h30434.www3.hp.com/t5/Notebook-Display-and-Video/DV7-3165dx-will-not-play-blu-ray/m-p/698379#...
His drive letters are all screwed up, but when I duplicated his situation, my player still worked. Windows doesn't even see the Blu-ray drive at all in his case.
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Pending on an answer I am waiting for there may be a newer driver direct from AMD that may work, it's dated 2011, where as the one from HP is from 2009.
There is a good chance that this will solve your problem, but I want to be sure that it will work.

Blu ray troubles

I have the L675d-s7047 satelite. I tried using my blu ray drive for the first time in two years and it simply won't work. It opens the windvd my corel but the disk never fully loads. I can hear it attempting to start up but it eventually quiets down. Any ideas why blu rays won't play on my pc anymore?

I downloaded Toshiba Blu Ray Disc Player and it worked intermittenly, but now that isn't working either. Are there other players out there worth trying? When I attempted to download the trial version of Corel WinDVD 11 Pro it just come up with a windows stating there is an unexplained error and would quit. Any ideas?

Blue Ray won't play

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