Blue Screen 10.5.8 Please Help
From out of nowhere, I started my PM G5 and get to where the screen turns blue and it stays there rather than getting to the desktop. When it starts up, I don't hear the sound, but the gray screen shows up with the Apple logo and the black pin wheel spins (it takes much longer than normal, usually it will spin 20-30 times now it goes for 80-90 spins) then the blue screen shows up and instead of getting to the desktop, it stays at the blue screen. I've tried rebooting 4-5 times with the same result.
I am using 10.5.8 with all updates. I have even tried connecting an external hd and holding down the option key to start from that, but it won't allow the screen that shows the available hd's to start from to show up.
Please help.
Thanks,
Bob
Well, one mystery solved and another new one.
I ma using a Samsung LCD tv/monitor using the DVI port and a separate audio connection from the monitor to the G5. When I connect the audio line from the monitor to my G5 and restart the G5, there is no chime, either for startup or if doing a PRAM reset. If I leave the audio line disconnected and do a restart, then the chime sounds at startup (the sound comes from the small speaker on the G5) as well as when I do a PRAM reset. What is perplexing is that with the audio line connected, it will play itunes music, QT videos, but will not allow the startup chime. With the audio line not connected, evrything including the chime works.
Is there a setting somewhere that is causing this.
Thanks for your help.
Bob
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Hello,
Starting yesterday I started getting the BSOD. I have uploaded my dump files to this dropbox account:
www.dropbox.com/sh/w3ryago8pfcw2y2/AAAR5i6Crx5q-p--xdESJjnMa
There are lots of them as my PC crashed many times.
I attempted to analyze them with windbg but all I can see is:
Unable to load image \SystemRoot\system32\ntkrnlpa.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntkrnlpa.exe
Also I ran sfc /scannow and it found no integrity violations.
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I also installed brand new ram (4gb DDR2) about a month ago
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Other than that nothing new has happened. After I got the crash, I tried to enter CMOS yesterday and it glitched out on me twice. I hope it's not my motherboard..
I am willing to do a system re-format as I am running Windows 7 32bit on a 64bit AMD so I wouldn't mind having 64 bit Windows anyways but I'd like to know what the problem is before I do this. Thank you.
Update: Just did a MalwareByte's Anti-Malware scan and no malware but found these items:
Scan Date: 5/22/2014
Scan Time: 6:08:00 PM
Logfile:
OS: Windows 7 Service Pack 1
CPU: x86
File System: NTFS
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 261539
Time Elapsed: 8 min, 10 sec
Processes: 0
(No malicious items detected)
Modules: 0
(No malicious items detected)
Registry Keys: 0
(No malicious items detected)
Registry Values: 0
(No malicious items detected)
Registry Data: 0
(No malicious items detected)
Folders: 2
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(No malicious items detected)Hi,
All of the attached DMP files are of the
WHEA_UNCORRECTABLE_ERROR (124) bug check.
A fatal hardware error has occurred. This fatal error displays data from the Windows Hardware Error Architecture (WHEA).
If we run an !errrec on the 2nd parameter of the bug check (address of the WER structure) we get the following:
BugCheck 124, {0, 867d2024, b2000010, 10c0f}
===============================================================================
Section 2 : x86/x64 MCA
Descriptor @ 867d2134
Section @ 867d22bc
Offset : 664
Length : 264
Flags : 0x00000000
Severity : Fatal
Error : BUSLG_OBS_ERR_*_NOTIMEOUT_ERR (Proc 0 Bank 4)
Status : 0xb200001000010c0f
This is a pretty complicated error compared to other possibilities it could have been, as it implies you have a hardware fault somewhere along the bus (not very definitive on its own).
In our case however, we can go a bit deeper with this one:
0: kd> .formats 0xb200001000010c0f
Evaluate expression:
Hex: b2000010`00010c0f
Decimal: -5620492266238833649
Octal: 1310000001000000206017
Binary: 10110010 00000000 00000000 00010000 00000000 00000001 00001100 00001111
Chars: ........
Time: ***** Invalid FILETIME
Float: low 9.61613e-041 high -7.45059e-009
Double: -7.41853e-068
Now that we have this info, we'd refer to the AMD manual:
63 VAL Valid
62 OVER Status Register Overflow
61 UC Uncorrected Error
60 EN Error Condition Enabled
59 MISCV Miscellaneous-Error Register Valid
58 ADDRV Error-Address Register Valid
57 PCC Processor-Context Corrupt
56–32 Other Information
31–16 Model-Specific Error Code
15–0 MCA Error Code
In our specific case, bit 63 of the status code is set, so it is valid. Bit 62 of the status code is
unset, therefore there's no overflow. Bit 61 implies an uncorrected error has occurred, and Bit 60 implies an error condition was enabled. Last but not least, Bit 57 is
set and implies a corrupted processor context.
If we take a look at the last 15 bits of the binary:
Binary: [trimming] 00001100 00001111
In our case, the MSB in binary (00001100 ), implies a bus error occurred (as I mentioned above). We need to further decode the bits to understand more:
[0000]1100 00001111
0000 = 1PPT RRRR IILL.
PP = Participation Processor, T = Timeout,
R = Memory Transaction Type, I = Memory and/or I/O, and finally
L = Cache Level.
With this said, it appears we actually have a faulty motherboard as the processor seems fine, etc. The only other thing I see possible is bad RAM, which you can figure out whether or not is the case by running no less than ~8 passes of Memtest:
Memtest86+:
Download Memtest86+ here:
http://www.memtest.org/
Which should I download?
You can either download the pre-compiled ISO that you would burn to a CD and then boot from the CD, or you can download the auto-installer for the USB key. What this will do is format your USB drive, make it a bootable device, and then install the necessary
files. Both do the same job, it's just up to you which you choose, or which you have available (whether it's CD or USB).
Do note that some older generation motherboards do not support USB-based booting, therefore your only option is CD (or Floppy if you really wanted to).
How Memtest works:
Memtest86 writes a series of test patterns to most memory addresses, reads back the data written, and compares it for errors.
The default pass does 9 different tests, varying in access patterns and test data. A tenth test, bit fade, is selectable from the menu. It writes all memory with zeroes, then sleeps for 90 minutes before checking to see if bits have changed (perhaps because
of refresh problems). This is repeated with all ones for a total time of 3 hours per pass.
Many chipsets can report RAM speeds and timings via SPD (Serial Presence Detect) or EPP (Enhanced Performance Profiles), and some even support changing the expected memory speed. If the expected memory speed is overclocked, Memtest86 can test that memory performance
is error-free with these faster settings.
Some hardware is able to report the "PAT status" (PAT: enabled or PAT: disabled). This is a reference to Intel Performance acceleration technology; there may be BIOS settings which affect this aspect of memory timing.
This information, if available to the program, can be displayed via a menu option.
Any other questions, they can most likely be answered by reading this great guide here:
http://forum.canardpc.com/threads/28864-FAQ-please-read-before-posting
Regards,
Patrick
“Be kind whenever possible. It is always possible.” - Dalai Lama -
Blue screen WinDBG resault. Please help!!!
ADDITIONAL_DEBUG_TEXT:
You can run '.symfix; .reload' to try to fix the symbol path and load symbols.
FAULTING_MODULE: fffff803c8c81000 nt
DEBUG_FLR_IMAGE_TIMESTAMP: 53e28484
WRITE_ADDRESS: unable to get nt!MmSpecialPoolStart
unable to get nt!MmSpecialPoolEnd
unable to get nt!MmPagedPoolEnd
unable to get nt!MmNonPagedPoolStart
unable to get nt!MmSizeOfNonPagedPoolInBytes
ffffffffffffffcd
FAULTING_IP:
avgmfx64+70e2
fffff800`034110e2 0048cd add byte ptr [rax-33h],cl
MM_INTERNAL_CODE: 0
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
BUGCHECK_STR: AV
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from fffff803c8dea462 to fffff803c8dd10a0
STACK_TEXT:
ffffd000`227f42c8 fffff803`c8dea462 : 00000000`00000050 ffffffff`ffffffcd 00000000`00000001 ffffd000`227f44b0 : nt+0x1500a0
ffffd000`227f42d0 00000000`00000050 : ffffffff`ffffffcd 00000000`00000001 ffffd000`227f44b0 00000000`00000000 : nt+0x169462
ffffd000`227f42d8 ffffffff`ffffffcd : 00000000`00000001 ffffd000`227f44b0 00000000`00000000 00000001`bd892021 : 0x50
ffffd000`227f42e0 00000000`00000001 : ffffd000`227f44b0 00000000`00000000 00000001`bd892021 00000000`00000000 : 0xffffffff`ffffffcd
ffffd000`227f42e8 ffffd000`227f44b0 : 00000000`00000000 00000001`bd892021 00000000`00000000 ffffe000`01d3d240 : 0x1
ffffd000`227f42f0 00000000`00000000 : 00000001`bd892021 00000000`00000000 ffffe000`01d3d240 ffffffff`ffffff11 : 0xffffd000`227f44b0
STACK_COMMAND: .bugcheck ; kb
FOLLOWUP_IP:
avgmfx64+70e2
fffff800`034110e2 0048cd add byte ptr [rax-33h],cl
SYMBOL_NAME: avgmfx64+70e2
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: avgmfx64
IMAGE_NAME: avgmfx64.sys
BUCKET_ID: WRONG_SYMBOLS
Followup: MachineOwnerZenAlex
The newest DMP was Related to
avgmfx64.sys AVI Loader Driver from AVG Technologies CZ. I would remove it and use Microsoft security Essentials in its place.
Microsoft (R) Windows Debugger Version 6.3.9600.17237 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\Ken\Desktop\101814-30281-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
************* Symbol Path validation summary **************
Response Time (ms) Location
Deferred SRV*D:\symbols*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*D:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 9600.16384.amd64fre.winblue_rtm.130821-1623
Machine Name:
Kernel base = 0xfffff803`c8c81000 PsLoadedModuleList = 0xfffff803`c8f489b0
Debug session time: Sat Oct 18 10:28:55.894 2014 (UTC - 4:00)
System Uptime: 0 days 0:35:12.598
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
* Bugcheck Analysis *
Use !analyze -v to get detailed debugging information.
BugCheck 50, {ffffffffffffffcd, 1, fffff800034110e2, 0}
*** WARNING: Unable to verify timestamp for avgmfx64.sys
*** ERROR: Module load completed but symbols could not be loaded for avgmfx64.sys
Could not read faulting driver name
Probably caused by
avgmfx64.sys
( avgmfx64+70e2 )
Followup: MachineOwner
1: kd> !analyze -v
* Bugcheck Analysis *
PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced. This cannot be protected by try-except,
it must be protected by a Probe. Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: ffffffffffffffcd, memory referenced.
Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
Arg3: fffff800034110e2, If non-zero, the instruction address which referenced the bad memory
address.
Arg4: 0000000000000000, (reserved)
Debugging Details:
Could not read faulting driver name
WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff803c8fd1150
GetUlongFromAddress: unable to read from fffff803c8fd1208
ffffffffffffffcd
FAULTING_IP:
avgmfx64+70e2
fffff800`034110e2 0048cd add byte ptr [rax-33h],cl
MM_INTERNAL_CODE: 0
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
BUGCHECK_STR: AV
PROCESS_NAME: System
CURRENT_IRQL: 0
ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre
TRAP_FRAME: ffffd000227f44b0 -- (.trap 0xffffd000227f44b0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=ffffe000005b3d20
rdx=ffffe00001d3d548 rsi=0000000000000000 rdi=0000000000000000
rip=fffff800034110e2 rsp=ffffd000227f4640 rbp=ffffe000005b3d20
r8=0000000000000002 r9=ffffd000201d5180 r10=fffff780000003b0
r11=fffff78000000008 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei ng nz na po nc
avgmfx64+0x70e2:
fffff800`034110e2 0048cd add byte ptr [rax-33h],cl ds:ffffffff`ffffffcd=??
Resetting default scope
LAST_CONTROL_TRANSFER: from fffff803c8dea462 to fffff803c8dd10a0
STACK_TEXT:
ffffd000`227f42c8 fffff803`c8dea462 : 00000000`00000050 ffffffff`ffffffcd 00000000`00000001 ffffd000`227f44b0 : nt!KeBugCheckEx
ffffd000`227f42d0 fffff803`c8ce9ffd : 00000000`00000001 ffffe000`01d3d240 ffffd000`227f44b0 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x8ed2
ffffd000`227f4370 fffff803`c8ddb32f : 00000000`00000001 ffffe000`005b3d20 fffff803`c8fc9f00 ffffd000`227f44b0 : nt!MmAccessFault+0x7ed
ffffd000`227f44b0 fffff800`034110e2 : ffffd000`201d5180 fffff803`c8f14101 ffffd000`000e0082 00000000`00000801 : nt!KiPageFault+0x12f
ffffd000`227f4640 ffffd000`201d5180 : fffff803`c8f14101 ffffd000`000e0082 00000000`00000801 ffffffff`ffffd7d8 : avgmfx64+0x70e2
ffffd000`227f4648 fffff803`c8f14101 : ffffd000`000e0082 00000000`00000801 ffffffff`ffffd7d8 00000000`00000000 : 0xffffd000`201d5180
ffffd000`227f4650 fffff800`00000000 : 00000000`20206f00 00000000`00000000 00000000`00000000 00000000`000007ff : nt!ExAllocatePoolWithTag+0x101
ffffd000`227f4720 00000000`20206f00 : 00000000`00000000 00000000`00000000 00000000`000007ff 00000000`00000000 : 0xfffff800`00000000
ffffd000`227f4728 00000000`00000000 : 00000000`00000000 00000000`000007ff 00000000`00000000 ffffe000`03fb7070 : 0x20206f00
STACK_COMMAND: kb
FOLLOWUP_IP:
avgmfx64+70e2
fffff800`034110e2 0048cd add byte ptr [rax-33h],cl
SYMBOL_STACK_INDEX: 4
SYMBOL_NAME: avgmfx64+70e2
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: avgmfx64
IMAGE_NAME: avgmfx64.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 53e28484
FAILURE_BUCKET_ID: AV_avgmfx64+70e2
BUCKET_ID: AV_avgmfx64+70e2
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:av_avgmfx64+70e2
FAILURE_ID_HASH: {55152495-3811-c16e-8c49-a36032e5c0dc}
Followup: MachineOwner
Wanikiya and Dyami--Team Zigzag -
How do I find out how many files I have, as an earlier version of iTunes told you at the bottom of the screen.
Can anyone please help me with this so I know how many music files or video files I have in my collection.Have a look here...
http://osxdaily.com/2012/11/29/5-tips-make-itunes-look-normal/ -
clicking on a link in Mac Mail Firefox does not open in front of Mail--it used too. The link does open but I have toclick on the Firefox icon in the Tray to bring it to full screen. Can you please help.
Thanks Jason, I had the same problem and did exactly the steps above. Problem solved! You rock! :)
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Blue screen of death? I just updated my MacBook Air with the latest OX (25 Jun 11). When I restart - I get the Apple logo and then a blue screen and nothing else. Help!!!
Insert the install disk and press c on startup. Select your langauge then, if there's a menubar click utilities then click Disk Utility. If you didn't see the menubar continue with the installer until you see it.
Once in disk utitly select the drive and repair permissions.
After the repair is done, quit the utiltiy.
You can try to reboot and see if it works if you reboot, but if it doesn't repeat the same as before again.
Now you can continue with the installer and install the os.
Quit -
Blank screen in itunes store-please help im not very technical and when i click on my itunes app the screen is blank how can i fix this please?
See if any of the following fix it.
Try logging out of your account on your phone by tapping on your id in Settings > iTunes & App Store and tap 'Sign Out' on the popup and then log back in.
If that doesn't fix it then try closing the iTunes store app via the phone's multitasking bar and see if it works properly when you open the app : double-click the home button to open the taskbar and then swipe or drag iTunes from there up and off the top of the screen to close it, and the click the home button to close the taskbar.
A third thing to try is a soft-reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the equivalent of a reboot. -
WHEN I TURN MY IPHONE 3S ON IT ASKS ME TO CONNECT TO ITUNES AND RESTORE. I HAVE DONE THIS 10 TIMES AND STILL GET THE SAME SCREEN. CAN ANYONE PLEASE HELP??
Has your phone been jailbroken? If so, you will likely never get it to work again.
You can try placing your phone in DFU mode (search google) and restoring. -
I was updating my iphone 4 wirelessly to ios7.0.2 ,after downloading the software it stated to install but i never got started again. only apple logo is appearing on the screen ....please help me out ..thanks
Hello taranpahara,
The following article provides steps that can be quite helpful in getting your iPhone updated.
iOS: Troubleshooting update and restore issues
http://support.apple.com/kb/TS1275
Cheers,
Allen -
my iphone 5 is disabled and is not being read by itunes, itunes is giving me a prompt of my passcode, but that screen is not showing, please help me able my iphone.
+Do a DFU recovery:+
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+2. Connect the iPhone+
+3 Press both the home and sleep/wake buttons until the Apple icon appears (ignore the red slider if it shows).+
+4. Continue pressing the home button alone until iTunes sees your phone in recovery mode.+
+5. Follow the prompts to restore the iPhone.+
If not, take it down to mobile dealers that can reset your phone for you. All data will be lost. -
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Apple does not sell parts.
Either get the entire device replaced under Out of Warranty exchange or take your chances with non-oem parts.
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