Blue screen and no response to keyboard

I have a Macbook pro only a year old. If i leave it on for a while and pluged in. The screen goes blue and locks out the keyboard and mouse. Will not respond and idea what is going on? I have to Hold down the off button or turn the off button on an off several times.

Hey 7manya,
Thanks for the question. I understand that you are experiencing an issue with your MacBook Air frozen on a blue screen. The following resource provides some troubleshooting steps that may help to resolve your issue:
OS X Mavericks: If you see a blue screen at startup
http://support.apple.com/kb/PH14061
If you see a blank blue screen or a blue screen with a colored pinwheel when you try to start your Mac, but starting up doesn’t progress, you may have a problem with damaged or incompatible startup items or software.
- If you are starting up from a DVD, it must be a disc that came with your Mac or OS X retail package. Discs from other Mac models may not work with your Mac.
- Restart your Mac in safe mode. If the Mac successfully starts up in safe mode, choose Apple menu > Restart to see whether the Mac will restart normally.
Start up in safe mode
- If you see the login window prompting you for a user name and password, but starting up doesn't progress, you may have incompatible login items.
If you think you have incompatible login items
- Repair your startup disk or disk permissions using Disk Utility.
Repair a disk
- Back up your disk, then reinstall OS X.
Reinstall OS X
Thanks,
Matt M.

Similar Messages

How to start MacAir with frozen blue screen and no light on keyboard?

How do I start my MacAir with frozen blue screen and no light on keyboard?

Hey 7manya,
Thanks for the question. I understand that you are experiencing an issue with your MacBook Air frozen on a blue screen. The following resource provides some troubleshooting steps that may help to resolve your issue:
OS X Mavericks: If you see a blue screen at startup
http://support.apple.com/kb/PH14061
If you see a blank blue screen or a blue screen with a colored pinwheel when you try to start your Mac, but starting up doesn’t progress, you may have a problem with damaged or incompatible startup items or software.
- If you are starting up from a DVD, it must be a disc that came with your Mac or OS X retail package. Discs from other Mac models may not work with your Mac.
- Restart your Mac in safe mode. If the Mac successfully starts up in safe mode, choose Apple menu > Restart to see whether the Mac will restart normally.
Start up in safe mode
- If you see the login window prompting you for a user name and password, but starting up doesn't progress, you may have incompatible login items.
If you think you have incompatible login items
- Repair your startup disk or disk permissions using Disk Utility.
Repair a disk
- Back up your disk, then reinstall OS X.
Reinstall OS X
Thanks,
Matt M.

Portg R500 - Blue Screen and keyboard mouse are not working

Hi All,
I am using windows XP, well I was not any more due to below problem.
Laptop blue screened and now any time it goes to windows xp screen blue screen comes and reboot the system. Its not working in safe mode at all. Keyboard any mouse are not working. I cannot even go to BIOS.
I tried to plug a USB keyboard but still its same. I cannot even boot from CD.
Please could some one advise what do I need to do in order to resolve the problem.
Thanks in advance.
Nysoh

Hey,
How you can test it in safe mode if keyboard doesnt work? I mean before Windows starts you have to press F8 key and then go down to select safe mode. Therefore you need the keyboard
In your case I would try to remove the battery and AC/DC adapter for at least one hour. Then connect both devices again and make sure battery is fully charged. Start your notebook and try accessing the BIOS setup and load the default settings.
If Windows doesnt start you have to do a recovery installation I think. Some Windows files might be muddled up

Hi, my iphone its in recovery mode and when i restore my iphone 5s loading show the blue screen and show note on itunes (unknown error 14) please i need your help please . thanks

Hi, my iphone its in recovery mode and when i restore my iphone 5s loading show the blue screen and show note on itunes (unknown error 14) please i need your help please . thanks

In the article Resolve iOS update and restore errors this is what it says about error 14:
Check your USB connections
Related errors: 13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643-1650, 2000, 2001, 2002, 2005, 2006, 2009, 4005, 4013, 4014, or “invalid response."
If the USB connection between your device and computer is interrupted, you may be unable to update or restore.
To narrow down the issue, you can also change up your hardware:
Use the USB cable that came with your device, or a different Apple USB cable.
Plug your cable into a different USB port directly on your computer. Don't plug it into your keyboard.
Try a different computer.
If necessary, resolve any further issues with the USB connection, then with your security software.
If you're still seeing the error message, check for hardware issues by following the next section.

MacBook Pro hanging with blue screen and spinner after installing Software Update

Hi I was wondering if someone could help me with this current issue. Just a few hours ago I finished reinstalling Mac OS X Snow Leopard in my MacBook Pro. I performed a clean installation as part of a yearly spring cleaning that I do on all my systems to keep them optimized. So there was I downloading some software updates which included the combo update of OSX 10.6.8 and others. The updates finished downloading and the system logged out to install the updates, when the updates finished installing my MacBook proceeded by logging out into a blue screen and show a gray spinner similar to the one seen when you start your Mac. Here's the problem after 2 hours the system is showing the spinner and the blue screen, I think that my computer has just hanged in the reboot process.
I was wondering what should I do? Do a force restart? Or leave it overnight?
Also, where can I find any information on what error is causing this issue?
I appreciate your responses and help.
By the way, I installed Mac OS X from a USB stick that has the original image of the disk installer that came bundled with my computer.

Kappy wrote:
Force a shutdown. Do not restart yet, but first do the following:
Repair the Hard Drive
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
Next, boot into Safe Mode then restart normally.
Hi Kappy,
Checked the hard drive after forcing a shutdown and booting from my Snow Leopard Installer USB Key and the status of the HDD says "Verified". I ran the repair and the volume was repaired successfully. Clicked on "Verify Disk" and it says "Macintosh HD appears to be OK". So I ran a second repair and again no errors were reported.
As suggested I booted back again in Safe Mode and restarted normally. All software appears to have been installed successfully. But I don't understand why my computer hanged and showed the spinner after installing the updates in the blue screen that appears just before rebooting. I am aware that the system shows that spinner after a OS update but the longest it lasts is 30 seconds at the most in my previous cases.

I have a blue screen and no disks as computer is second hand

hi there.
I bought a second hand mac book pro from ebay last year as I had never had an apple computer before and wanted to see how I would go. I have been downloading movies and the computer was working fine. Last night the computer seemed to over heat and switch off. I am now trying to use the computer again and all I get is a blue screen and nothing else. it goes through the grey screen and then blue and then nothing. I don't have any start up disks is there anything I can do or do I have to take to the apple store to get fixed.

I have read your last two responses and I have no idea why COMMAND D would have any influence on starting the MBP. I also note that you have:
"Just tried:
Single user, safe mode, startup maneger, PRAM, and SMC."
I have the sense that you have windows installed on your MBP. This may or may not have some bearing on your situation. I do not have Windows, therefore I cannot say with any certainty.
If you have done everything that you mention above in the proper sequence I can only suggest reinstalling your OS. Will your MBP start up holding down the option key? If not, try OPTION/COMMAND R on startup.
You need an Internet connection to do this.
Is all of your data backed up? If not insert another HDD in the MBP.
You seem to have tried everything I can think of which has led me to this suggestion. Perhaps others can add additional options in lieu of taking this step. I am just out of ammunition.
Ciao.

Won't wake up from sleep, sometimes get blue screen and can't get it to wor

I have two problems that may be related. I am using a PowerBook G4 (Tiger 10.4.5). Sometimes when I turn it on I get a blue screen and that's it. Nothing else will come up. I have to do a forced shut down and then restart it with the shift key depressed and run repair disk permissions and then it works okay till the next time it decides to return to the blue screen (once a day approx.).
Also, sometimes it goes to sleep and will not wake up. I have to shut it down and then restart it (sometimes getting the dreaded blue screen).
This just started happening after I installed Tiger.

Hi, vfv. Welcome to the Discussions.
1. You wrote: "Sometimes when I turn it on I get a blue screen and that's it. Nothing else will come up. I have to do a forced shut down and then restart it with the shift key depressed and run repair disk permissions and then it works okay till the next time it decides to return to the blue screen (once a day approx.)."Your description suggests a corrupted or incompatible Startup or Login item. As Adrian suggests, my "Troubleshooting Startup and Login Items" FAQ can help you determine which Startup or Login item is causing the problem.
2. As to the sleep problem, here are some ideas for you:2.1. If you are using a Bluetooth keyboard or mouse, see "Mac OS X 10.4 Help: My wireless mouse and keyboard won't wake my computer.".
2.2. Your Mac maybe frozen or hung. Troubleshooting freezes and hangs is not unlike troubleshooting kernel panics: the steps are virtually the same. For a more exhaustive troubleshooting procedure, you could use the steps in my "Resolving Kernel Panics" FAQ.Good luck!
Dr. Smoke
Author: Troubleshooting Mac® OS X
Note: The information provided in the link(s) above is freely available. However, because I own The X Lab™, a commercial Web site to which some of these links point, the Apple Discussions Terms of Use require I include the following disclosure statement with this post:
I may receive some form of compensation, financial or otherwise, from my recommendation or link.

IPhone 6 Blue Screen and Static noise?

So basically, here's the gist. I recently (not really recently, around October/November 2014) got an iPhone 6. I had gone straight from the 4 to the 6 so I haven't adjusted to it not being able to fit in my back pocket like my 4 did, resulting in it falling out of my pocket and landing on concrete, cracking a lot of the screen. Now, I'm fine with cracks so long as it only messes with the appearance of my phone. Meaning if it functions normally I see no need in getting it fixed. It functioned perfectly fine the following months until maybe mid-Decemberish where this happened for the first time. I was on Instagram trying to view a video. The "buffering video" symbol disappeared from the upper right hand corner signaling the video had started but I was still staring at the same thumbnail image. Thinking maybe it was a rip off video I decided to try and view another video. The same thing happened. As well as another time with one of my own videos. So this third time it happened the video began to play but then froze, but no pause or stop button appeared as usual. Instead my phone went to a blue screen, and static was heard coming from the speakers very faintly. It then went black and rebooted, taking me to the home screen. I looked into this issue and was told it was probably just a software problem and wouldn't happen again. Since then I have been experiencing bugs such as my screen lagging or simply not responsing to my touch, apps crashing the moment I open them, and my camera acting up, but it never went blue, though Instagram videos still refused to play. Until just now. Once again I was attempting to watch an Instagram videa that started to play but stopped mid-video and the screen went blue again with the same static then back to black and proceeded to reboot. By now I've decided to seek professional help which led me here to this forum. Any help? Thank you.

Today was second time I got my phone back without Apple Premium Service Provider found anything wrong. I get "blue screen of death" all the time. I have even tried to create a new Apple id but I got the "blue screen of death" directly when i tried to install any apps.
I now have an expensive worthless iPhone 6 that I can't use and Apple says it's nothing wrong with that. I'm going to throw this piece of **** in the garbage and buy a Samsung instead because I need a phone that works and that I can rely on.
Thanks for nothing,
A former satisfied and loyal customer

My iPhone would just randomly give me a blue screen and then restart--did that a bunch of times between Tuesday and last night. As of last night, it WILL NOT come back on. iTunes says it's in recovery mode....what does all of this mean???

Tuesday night I was texting a friend and when I went to open her message, my screen went blue and restarted. I just wrote it off as weird and went on about my business. Later that night, I tried to turn on my phone and it would not turn on. I plugged it up, held down the power button, and pressed the home button all numerous times. I looked online and it said to do a "hard reset" by holding down the power and home button at the same time--my phone then came on. Throughout Wednesday, it would give me a blue screen and restart--nothing major just really annoying. I took it to the local Verizon store where I bought the phone from and he said that it was some type of hardware defect and I was still under my year warranty so I could get a new one for free--the free phone won't be here until tomorrow, Saturday. I took it home and it didn't give me any trouble for a couple of hours. The next day it was cooperating and then I left town for a little while and it acted up (blue screen and then restarting) a few times. When I got home, it acted up again and so I restarted the phone and it was working fine. A few minutes later, I tried to check my messages and the phone was off again. No matter what I do, my phone will not come back to life. It had at least 45% battery last time I looked at it. I decided to plug the phone up to my computer and see what it did--my computer recognizes that there is a phone hooked to it and it says that it's in "recovery mode". It also said that if I'm having issues with my phone, that I need to reset the phone via iTunes. I guess the questions that arise are
1. Why is my phone doing this?
2. If I reset my phone, will it go back to working again? I ask that because I don't want Verizon to charge me $300 when they send me the replacement phone and I won't need it (assuming that the phone decides to work once it's been reset).
3. What type of hardware defect is this that is causing this issue, not only with my iPhone 5S but others as well?
4. Shouldn't people be notifying Apple and letting them know that they need to fix this issue?
5. Should I report this issue to Apple even though I didn't buy the phone directly from them, but through Verizon?
Any help that anyone could give me would be greatly appreciated! This whole situation has me stressed out and seriously confused.

Hi, beth.lau.gr.
Thank you for visiting Apple Support Communities.
I understand you have been experiencing issues with your iPhone restarting and showing you a blue screen. I wont be able to give you an exact answer as to why this is happening. However, this is the most relevant troubleshooting article for this issue. This article also provides options to reach out to us via phone for additional assistance.
If your iOS device restarts, displays the Apple logo, or powers off while you're using it
http://support.apple.com/en-us/HT203899
Cheers,
Jason H.

On startup Mac Pro I get a blue screen and a cursor on the upper left. The mouse cursor shows up independently. Is it likely a video card failure?

On startup Mac Pro I get a blue screen and a cursor on the upper left. The mouse cursor shows up independently. Is it likely a video card failure?

I managed to boot the computer and get the desktop to show. I now have a "repaired" computer. There are several problems that have cropped up. One is that I can only start up now in Safe Boot mode. Is there a way to turn it off? Also, I do not have a sound list, so I can't access anything requiring audio. Google Chrome only shows up as a white screen. Pictures that loaded before don't load in browsers, etc. Any suggestions? I figure I should reinstall Mac OS Lion for starts, maybe even do a mirror backup and reformat the drive. I think this drive has turned into scrambled eggs...what a headache!

Mid 2010 MacBook Pro: Will randomly blue-screen and Safari repeatedly crashes.

I bought my MacBook Pro in June/July of last year, and it has worked perfectly fine up to this point. However, for the past 2 months or so, my computer will randomly go to a blue screen and log me out. Also, Safari will crash several times (it had never crashed on me until the blue-screen problem started. Both of these issues surfaced at the same time). For the most part, the blue-screening problem only happens when I'm using the internet, but sometimes it will happen when I am offline as well. This is an infrequent/inconsistent problem, though. It will blue-screen and Safari will crash one week, but then it will be perfectly fine for the next three or four weeks. What's wrong/how do I fix it?

Hi JRC8.8,
It sounds like you have been on the right track in trying to troubleshoot this issue. You may want to see if your MacBook Pro will boot directly to the Apple Hardware Test, as outlined in the following article:
Apple Support: Using Apple Hardware Test
http://support.apple.com/kb/ht1509
Regards,
- Brenden

My MacBook Pro is now asking for a login. When I enter my passcode, it goes to a blue screen and back to the login screen. I saw several older posts, but nothing recently. I am running Snow Leopard.

My MacBook is now asking for a password. When I login, it loops to a blue screen, and back to the login. Incorrect logins create a shaking of the login screen. I tried restarting with the shift key depressed, with no luck.

I performed a hard shutdown, and upon start I could access my system without logging on. I'm not sure what caused the issue, but I have not booted up in almost a week.

G4 has blue screen and I still can't get it to login...HELP!

I went to the store and when I returned I had a blue screen with my mouse pointer that could move. I read tons of post on here and tried everything such as resetting PRAM, bought a new battery because like threads said, I too would push the power button and it would flicker and not turn on. I would have to unplug the power cord just to be able to get another try. If I didn't, nothing happened. So then I borrowed my Aunt's Leopard CD she had from her iMac and tried booting off it (holding down the C button) and nothing. I get a message stating that I can't boot off of that disc? After letting it sit for a few hours I was finally able to get past the blue screen and access Disk Utility. I tried repairing the disc (i have 3 plus the backup drive) and I get past that. I then select Verify Disk Permissions and get a "FIRST AID FAILED" Message saying Disk Utility stopped repairing permissions on "HD" because the following error was encountered. The underlying task reported failure on exit. So then I run across a thread saying that it could possibly be a admin user or password problem. I remember just before the blue screen that I was indeed researching on how to lock a folder on my desktop as well as my back up drive. So I followed the instructions and powered it on while holding the apple key + S key and typed in mount -uw /
rm /car/db/.AppleSetupDone
shutdown -h now
Now when I turn it on it starts up just like its brand new. However, I can't get past the part where it ask if I want to transfer information from another computer or Hard Drive or do it later with Migration Assistant. I have tried starting it and holding down the C key and nothing happens - I get the gray Apple screen frozen. I have held down the Option Key and restarted and selected both the HD and Start Up Disk which both have a little blue X in the corner if that helps and same results. Before trying to start up using the disc i forgot to mention I tried restarting it pulling each of the RAM drives out and putting them in different locations and that did nothing. And FINALLY! The last restart prior to posting this I have a bunch of lines across the Purple Galaxy Screen that says:
System Failure: cup=0; code=00000001 (Corrupt Stack).
Latest crash info for cpu 0:
Exception state (sv0x29d85280)
Backtrace terminated - frame not mapped or invalid:
Any ideas from here?

Whoah boy, lots of things here and I have to make supper...
I'll choose a few at a time. "RAM drives"
RAM drives? Do you mean hard drives? Do you mean RAM chips?
If hard drives, did you put them back in the same order? Multiple hard drives in one machine often need to be jumpered correctly when you move them about.
If chips... It's too difficult at this stage to tell if it is hardware or software. If hardware it could be chips, and that error at the end had a vague chip ring to it. One way to test for chips if you have extra chips is to pull all but the minimum required to boot and see if it boots.
You mention a backup drive. This wouldn't happen to have a clone of the operating system on it would it?
4 drives... All internal?
From all you've said it could be hardware or software. Blue screen could be software but failing hardware can corrupt a drive, messing up the software.
Boot discs. It sounds like you have no boot discs (CD. DVD) for this computer, right?
What computer are you using right now?

Blue screen of death, and continous reboot. Phone never actually boots up, just keeps going from reboot to blue screen and back again. Any suggestion?

Blue screen of death, and continous reboot. Phone never actually boots up, just keeps going from reboot to blue screen and back again. Any suggestion?

Hello jared1915
If you are stuck in that loop, the next step would be to restore your iPhone. Check out the article below to get your iPhone into recovery-mode and restore it in iTunes.
If you can't update or restore your iOS device
http://support.apple.com/kb/HT1808
Regards,
-Norm G.

Blue screen of death? I just updated my MacBook Air with the latest OX (25 Jun 11). When I restart - I get the Apple logo and then a blue screen and nothing else. Help!!!

Blue screen of death? I just updated my MacBook Air with the latest OX (25 Jun 11). When I restart - I get the Apple logo and then a blue screen and nothing else. Help!!!

Insert the install disk and press c on startup. Select your langauge then, if there's a menubar click utilities then click Disk Utility. If you didn't see the menubar continue with the installer until you see it.
Once in disk utitly select the drive and repair permissions.
After the repair is done, quit the utiltiy.
You can try to reboot and see if it works if you reboot, but if it doesn't repeat the same as before again.
Now you can continue with the installer and install the os.
Quit

Blue screen and no response to keyboard

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