Blue screen and volume issue

Need some help here. (hope Im in the right place)
Im getting the blue screen and spinning wheel at shutdown, computer wont turn off.
I run Techtool Deluxe and my Volume Structure fails (passes surface scan).
Disk Utility says volume is fine......
Im sure an erase and install would do the trick but I would really like to know more about what the issue is, how it happened, and how to avoid it in the future. As well as if its fixable without a clean install.
Just getting into the tech side of life so any direction on troubleshooting this issue would be much appreciated.
Thanks you

Hello jackhandy234,
I have a white iPhone 5 running on the latest IOS 7.0.4 and I am having a similar problem. I have had my phone for about 6 months now and have had it always well protected in a sturdy case similar to an otter box case. I have had no problems with the phone until 2 nights ago.
While on the messaging app "kik" My phone froze up, vertical pixalated lines appeared,it faded into a black screen, shut down and automatically turned on again. It repeated this "glitch" while powering back up about 3 times. Finally after having to manually restart it by pressing the power and home button for 5-6 seconds it stop.
After going back to using my phone, not 5 mins past, and it was "glitching" up again. In the past 48 hours it has glitch over 26+ times. Everytime I need to use my phone for more then 5 mins I need to manually reset it.
If you have found a solution to your problem, please post it because it could possibly solve mine.

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I have an iPhone 5 and am running iOS 7.0.04. Just a few days ago my phone has had the following issues:
1) Phone randomly restarts
2) While using the phone, system will crash and the result is the Blue Screen of death. Only way to get out of this crash is to do a manual restart
3) While using phone, screen will start flickering, lines will appear on screen and I will either get a Blue Screen or a White Screen.
I have done the following to date:
1) Backed up Phone and synced/restored from my Computer
2) Erased all settings and restored from iCloud Backup
My phone is out of warranty and I think if I take it back to the Apple Store they will tell me I'm SOL.
Just wanted to know if people think this is a Hardware or Software issue.

Hello jackhandy234,
I have a white iPhone 5 running on the latest IOS 7.0.4 and I am having a similar problem. I have had my phone for about 6 months now and have had it always well protected in a sturdy case similar to an otter box case. I have had no problems with the phone until 2 nights ago.
While on the messaging app "kik" My phone froze up, vertical pixalated lines appeared,it faded into a black screen, shut down and automatically turned on again. It repeated this "glitch" while powering back up about 3 times. Finally after having to manually restart it by pressing the power and home button for 5-6 seconds it stop.
After going back to using my phone, not 5 mins past, and it was "glitching" up again. In the past 48 hours it has glitch over 26+ times. Everytime I need to use my phone for more then 5 mins I need to manually reset it.
If you have found a solution to your problem, please post it because it could possibly solve mine.

Blue screen and Licensing Issues

Just recently I have been unable to open any PDF files. At first an error message popped up stating the license had expired and I needed to remove and reinstll the programs. I haven't tried to remove them yet, since I don't know if I'll be charged again for Adobe Acrobat 9 Standard.
I tried the Adope Licensing Repair Tool and it went through all the motions, but now when I open a PDF file it either won't show on the screen or I get a "Blue Screen with words that are gone before I can read it, then the computer shuts down completely and restarts.
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Provide exact system info and crash logs:
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I have an 6 year old mac mini having issues. I can turn it on, get the apple logo and blue screen and nothing else.....help!!

i have an 6 year old mac mini with issues that started two weeks ago. I can turn it on , get blue screen and turning circle and nothing else......help !

Hi,
Have you tried some of these? http://support.apple.com/kb/ht1533
The first things I would try would be to press shift during start up, this will boot into safe mode.
I think you'll need to purchase a copy of Snow Leopard to re-install the OS.
There's another couple of suggestions here; http://support.apple.com/kb/TS1417 where you can boot into single user mode and look at repairing disk permissions if that's the problem.
I would hope that if you could boot into safe mode or single user mode, then that may automatically rectify your current issue. If not, then I'm pretty certain that a fresh install will be the ultimate answer.

MacBook Pro hanging with blue screen and spinner after installing Software Update

Hi I was wondering if someone could help me with this current issue. Just a few hours ago I finished reinstalling Mac OS X Snow Leopard in my MacBook Pro. I performed a clean installation as part of a yearly spring cleaning that I do on all my systems to keep them optimized. So there was I downloading some software updates which included the combo update of OSX 10.6.8 and others. The updates finished downloading and the system logged out to install the updates, when the updates finished installing my MacBook proceeded by logging out into a blue screen and show a gray spinner similar to the one seen when you start your Mac. Here's the problem after 2 hours the system is showing the spinner and the blue screen, I think that my computer has just hanged in the reboot process.
I was wondering what should I do? Do a force restart? Or leave it overnight?
Also, where can I find any information on what error is causing this issue?
I appreciate your responses and help.
By the way, I installed Mac OS X from a USB stick that has the original image of the disk installer that came bundled with my computer.

Kappy wrote:
Force a shutdown. Do not restart yet, but first do the following:
Repair the Hard Drive
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
Next, boot into Safe Mode then restart normally.
Hi Kappy,
Checked the hard drive after forcing a shutdown and booting from my Snow Leopard Installer USB Key and the status of the HDD says "Verified". I ran the repair and the volume was repaired successfully. Clicked on "Verify Disk" and it says "Macintosh HD appears to be OK". So I ran a second repair and again no errors were reported.
As suggested I booted back again in Safe Mode and restarted normally. All software appears to have been installed successfully. But I don't understand why my computer hanged and showed the spinner after installing the updates in the blue screen that appears just before rebooting. I am aware that the system shows that spinner after a OS update but the longest it lasts is 30 seconds at the most in my previous cases.

Blue screen and spinning wheel at shutdown

since a few weeks my Mac mini won't shut down properly.
The blue screen with the spinning wheel does not go away.
Once I left the Mac on over night while shutting it down. In the morning there still was a blue screen and spinning wheel.
This happens not every time but more and more often.
I repaired the rights und checked the volume with the harddrive-tool (don't know the english name of that tool). No change.

Since last Friday (3/18), the exact same thing has been happening to me on a Mac mini (2010), only every time. I have searched and search since then and have not found a resolution online.
I have zapped the pram/vram, repaired permissions and verified disk in Disk Utility. I uninstalled the ONLY app that I added before the problem.....still no success.
When I boot up in Safe Mode, I can restart/shutdown. So at least it may not be a hardware issue.
Any ideas would be MUCH appreciated!
Message was edited by: peteranton

My iPhone would just randomly give me a blue screen and then restart--did that a bunch of times between Tuesday and last night. As of last night, it WILL NOT come back on. iTunes says it's in recovery mode....what does all of this mean???

Tuesday night I was texting a friend and when I went to open her message, my screen went blue and restarted. I just wrote it off as weird and went on about my business. Later that night, I tried to turn on my phone and it would not turn on. I plugged it up, held down the power button, and pressed the home button all numerous times. I looked online and it said to do a "hard reset" by holding down the power and home button at the same time--my phone then came on. Throughout Wednesday, it would give me a blue screen and restart--nothing major just really annoying. I took it to the local Verizon store where I bought the phone from and he said that it was some type of hardware defect and I was still under my year warranty so I could get a new one for free--the free phone won't be here until tomorrow, Saturday. I took it home and it didn't give me any trouble for a couple of hours. The next day it was cooperating and then I left town for a little while and it acted up (blue screen and then restarting) a few times. When I got home, it acted up again and so I restarted the phone and it was working fine. A few minutes later, I tried to check my messages and the phone was off again. No matter what I do, my phone will not come back to life. It had at least 45% battery last time I looked at it. I decided to plug the phone up to my computer and see what it did--my computer recognizes that there is a phone hooked to it and it says that it's in "recovery mode". It also said that if I'm having issues with my phone, that I need to reset the phone via iTunes. I guess the questions that arise are
1. Why is my phone doing this?
2. If I reset my phone, will it go back to working again? I ask that because I don't want Verizon to charge me $300 when they send me the replacement phone and I won't need it (assuming that the phone decides to work once it's been reset).
3. What type of hardware defect is this that is causing this issue, not only with my iPhone 5S but others as well?
4. Shouldn't people be notifying Apple and letting them know that they need to fix this issue?
5. Should I report this issue to Apple even though I didn't buy the phone directly from them, but through Verizon?
Any help that anyone could give me would be greatly appreciated! This whole situation has me stressed out and seriously confused.

Hi, beth.lau.gr.
Thank you for visiting Apple Support Communities.
I understand you have been experiencing issues with your iPhone restarting and showing you a blue screen. I wont be able to give you an exact answer as to why this is happening. However, this is the most relevant troubleshooting article for this issue. This article also provides options to reach out to us via phone for additional assistance.
If your iOS device restarts, displays the Apple logo, or powers off while you're using it
http://support.apple.com/en-us/HT203899
Cheers,
Jason H.

Mid 2010 MacBook Pro: Will randomly blue-screen and Safari repeatedly crashes.

I bought my MacBook Pro in June/July of last year, and it has worked perfectly fine up to this point. However, for the past 2 months or so, my computer will randomly go to a blue screen and log me out. Also, Safari will crash several times (it had never crashed on me until the blue-screen problem started. Both of these issues surfaced at the same time). For the most part, the blue-screening problem only happens when I'm using the internet, but sometimes it will happen when I am offline as well. This is an infrequent/inconsistent problem, though. It will blue-screen and Safari will crash one week, but then it will be perfectly fine for the next three or four weeks. What's wrong/how do I fix it?

Hi JRC8.8,
It sounds like you have been on the right track in trying to troubleshoot this issue. You may want to see if your MacBook Pro will boot directly to the Apple Hardware Test, as outlined in the following article:
Apple Support: Using Apple Hardware Test
http://support.apple.com/kb/ht1509
Regards,
- Brenden

My MacBook Pro is now asking for a login. When I enter my passcode, it goes to a blue screen and back to the login screen. I saw several older posts, but nothing recently. I am running Snow Leopard.

My MacBook is now asking for a password. When I login, it loops to a blue screen, and back to the login. Incorrect logins create a shaking of the login screen. I tried restarting with the shift key depressed, with no luck.

I performed a hard shutdown, and upon start I could access my system without logging on. I'm not sure what caused the issue, but I have not booted up in almost a week.

Hi, my iphone its in recovery mode and when i restore my iphone 5s loading show the blue screen and show note on itunes (unknown error 14) please i need your help please . thanks

Hi, my iphone its in recovery mode and when i restore my iphone 5s loading show the blue screen and show note on itunes (unknown error 14) please i need your help please . thanks

In the article Resolve iOS update and restore errors this is what it says about error 14:
Check your USB connections
Related errors: 13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643-1650, 2000, 2001, 2002, 2005, 2006, 2009, 4005, 4013, 4014, or “invalid response."
If the USB connection between your device and computer is interrupted, you may be unable to update or restore.
To narrow down the issue, you can also change up your hardware:
Use the USB cable that came with your device, or a different Apple USB cable.
Plug your cable into a different USB port directly on your computer. Don't plug it into your keyboard.
Try a different computer.
If necessary, resolve any further issues with the USB connection, then with your security software.
If you're still seeing the error message, check for hardware issues by following the next section.

My ipad showed a blue screen and shut down.

My ipad showed a blue screen and shut down. I cannot restart it. A soft restart did not work. I tried connecting to iTunes on the PC but it did not detect the device

Did you try resetting the iPad?
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears- let go of the buttons.
If that doesn't do anything, try this for the issue with iTunes not seeing the iPad.
iOS: Device not recognized in iTunes for Windows - Support - Apple

I have an iphone 5s and my phone was working perfectly fine then it turn into a blue screen and after that i tried to restore it but when i do the phone does half of the steps and then it turns into a blue screen and it doesnt work again what can i do?

i have an iphone 5s and my phone was working perfectly fine then it turn into a blue screen and after that i tried to restore it but when i do the phone does half of the steps and then it turns into a blue screen and it doesnt work again what can i do?

The Basic Troubleshooting Steps are:
Restart... Reset... Restore from Backup... Restore as New...
Malvinfromny wrote:
... i tried to restore it but when i do the phone does half of the steps and then it turns into a blue screen and it doesnt work again what can i do?
If you try all these Steps and you still have issues... Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step... Be sure to make an appointment first...

My computer has more than one login. Now when I log out it just brings up a blue screen and won't let me do anything eles. What's wrong with it?

Now it just brings up a blue screen and it won't
Let me do anything eles. What's wrong with it. This is the second time it's done it today

I am experiencing the same thing on log out, not all the time but too often. I can get going again by shutting down with the power button, waiting 10 sec. then pressing the power button to boot up again. I have run Disk Utilities, Techtool Deluxe and Disk Warrior which all indicate everything is OK. So I am hoping someone will be able to help us with this issue.

I have a PB G4 that won't start. It shows the gray apple screen, shows the blue screen, and then the screen goes black, and "sleep" light pulses.

I have a PB G4 that won't start. It shows the gray apple screen, shows the blue screen, and then goes black. The sleep light pulses. From there, I can't turn it off normally. I have tried restarting the PMU. And I have tried unplugging the ac adaptor and removing the battery. From there I have plugged only the ac adaptor in, and it will begin to start but do the same thing once it shows the blue screen.
I tried only using the battery (without plugging in the ac adaptor) and the same thing happens. I tried starting the computer while holding down CTRL, Option, P, and R, waiting to hear the start up chimes 3 times, and then holding Shift as it starts up. But I still get the black screen once I see the blue one, and the computer's sleep light pulses.
I need something very important from this computer. And was able to start it last night. I did not shut down the computer, and was going to take it to a friends to use his printer today. The computer was in sleep mode in the morning.
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What your describing could be a logic board or memory issue.
You did or did not hear 3 startup chimes? If you hear 3 chimes when you start it, that would indicate a memory problem. Try reseating the memory to see if that makes a difference. If you have 2 RAM cards, try one then the other in each slot. If you have 1 RAM card, move it to the other slot. Powerbooks can develop one bad slot.
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Has anyone else experienced blue screens and continuous reboots on 5S

I picked up my silver 5S 32 GB at the Verizon store Friday morning. Throughout the morning I noticed that I would hit the home button and it would be powered down. I loaded the .1 patch assuming maybe it was a glitch. I went through the rest of the day with a couple more home button/powered down situations. When I got I home, I plugged it in to iTunes to recover a backup and following the restore it went into blue screen reboot cycle. I performed the soft reset and restored the backup 3 times with the same results. The soft reset was the only means to stop the reboot cycle. I then tried 3 times doing a restore from the cloud with the exact same results. Finally I did a from scratch install thinking my backups were bad. It would stay up awhile but then eventually go into the blue screen and reboot. Sometimes the cycle wouldn't occur in that it would boot up to Home screen following the blue screen. I took the phone to the Apple store the next day, they looked it over, witnessed the blue screen and confirmed there was an issue. I then went to the Verizon store and swapped it for a Space Grey 32GB. I experienced the exact same cycle with the grey so I called Apple. I have spent 3+ hours working through this with a very helpful agent. Turns out a have 2 bad ones in a row! The way I can almost instantly get it to go to blue screen is clicking the Photos icon. Now I am waiting on a second replacement at the Apple store. We have done the soft reset, the hard reset, and the phone restore so we know now that the backup had nothing to do with it as I can do a restore and still have it blue screen after clicking Photos. Anyone seeing anything like this?

Searching for others who might have the same problem increases your chance of finding a solution. Common sense in troubleshooting devices dictates you look for others who might have the same problem in hopes someone already has a solution. Your comment is irrelevant and leads one to think you are spoiling for an argument. Why???

Blue screen and volume issue

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