Blue Screen, BCCode: 1a

Question

A computer that I service keeps getting a blue screen. Any thoughts?
Internal Notes: Problem
signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional information about the problem:
BCCode: 1a
BCP1: 0000000000041790
BCP2: FFFFFA800BF393A0
BCP3: 000000000000FFFF
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\041514-7238-01.dmp
C:\Users\Allison\AppData\Local\Temp\WER-84708-0.sysdata.xml

Answer 1

Hi,
This error code indicates that a severe memory management error occurred.
Please refer to this tutorial to troubleshoot:
Resolving stop (blue screen) errors in Windows 7
http://windows.microsoft.com/en-us/windows7/resolving-stop-blue-screen-errors-in-windows-7
If this issue can't be resolved, please help us collect Minidump file to find out the culprit:
Collect Minidump Files
=================
1. Click "Start", input "SYSDM.CPL" (without quotation marks) in the “Search” bar and press “Enter”.
2. Switch to the "Advanced" tab and click the "Settings" button under "Startup and Recovery".
3. Under "Write debugging information" section, make sure the "Small memory dump (128KB)" option is selected.
4. Make sure "%SystemRoot%\Minidump" is in the "Small dump directory" open box and click “OK”.
If the system crash again, please refer to the following steps to collect memory dump files:
1. Click “Start”, type “%SystemRoot%\Minidump" (without quotation marks) in “Search” bar and press “Enter”.
2. Go to your Desktop, right-click on it and create a new folder named "Dump".
3. Copy all the memory dump files (looks like [Mini092008-01.dmp]) in Minidump to this folder.
4. Right-click on the Dump folder, click "Send To", and click "Compressed (zipped) Folder".
5. Upload to OneDrive.
Karen Hu
TechNet Community Support