Blue Screen, computer not booting, please help!
Apologies if this question has been asked before, however I cannot see it anywhere.
I cannot get my computer to boot at all. When I turn my Macbook Pro on, it has the usual white screen with logo and underneath there is a loading bar. After around 5 mins when the bar is full, it changes to a blank blue screen and there's a circle that just spins round. This is as far as it gets. The blue screen remains.
I've tried carrying out some troubleshooting in the apple manual, I checked that it was a hardware issue but it said no issues found. I've tried to start the computer in safe mode (not sure why) but i'm at a loss.
I would appreciate anyones help if possible, I have only just had my iMac repaired and don't want to pay another small fortune sorting this one to.
Many thanks
Hey Princess,
Just went through this same scenario myself. I took it into the Genius Bar at a local Apple Store, and the only solution he knew of was to erase the hard drive (after determining that the hard drive wasn't indeed dying), then reinstall the OS, then for me to go home and update from my Time Capsule to replace files (which I hadn't backed up to for a couple of months *sad face*).
Anyhow - you may want to give the Genius Bar a try.
You could also start up from a DVD/OS to run any repairs using disk utility/First Aid to see if there might be some corrupt files that need replacing and see if that does it.
Good luck!
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my iphone 5 is disabled and is not being read by itunes, itunes is giving me a prompt of my passcode, but that screen is not showing, please help me able my iphone.
+Do a DFU recovery:+
+1. Open iTunes.+
+2. Connect the iPhone+
+3 Press both the home and sleep/wake buttons until the Apple icon appears (ignore the red slider if it shows).+
+4. Continue pressing the home button alone until iTunes sees your phone in recovery mode.+
+5. Follow the prompts to restore the iPhone.+
If not, take it down to mobile dealers that can reset your phone for you. All data will be lost. -
My iPhone will not turn on after a yet another blue screen of death. Please help!
As mentioned above, my phone will not turn on after a yet another blue screen of death. All of a sudden it turned off, and it wouldn't turn on for quite some time, even after I plugged it in the charger. It wasn't long after the screen turned on, but it only displayed a bright black. I decided to turn it on and off a few times. Nothing worked.
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The article linked below details a number of troubleshooting steps that can help restore functionality to your iPhone.
iOS: Not responding or does not turn on
http://support.apple.com/en-us/TS3281
Cheers,
Allen -
Blue screen error code. Please help.
late 2008 version.
Recently my school reinstalled windows 7 but after he did that, there was some blue screen error code which only appears while running on windows and everything is fine on the mac side.
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Ibook will not boot PLEASE HELP!!!!
Hi,
First the ibook booted then would come up with the kernel error: square box with "you need to restart your computer. Hold down the power button for several seconds or press the restart button......
I then booted to single user mode and ran fsck -y which eventually came up with the all clear "The volume Macintosh HD appears to be OK"
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Okay, I have connected the ibook via fire wire to a powerbook, and re-booted the ibook in terminal mode which brings up the fire wire connect symbol on screen.
After a while the system stalls showing part of the symbol and the connection is frozen. I have tried to re-install tiger using the powerbook to initiate as the ibook will not. However, it freezes at 50% of install.
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When the system froze on the extended test. I falsed a re-boot. However the screen went black so I could not run the test again. It seems like a time thing... the ibook can only run for a short period before it freezes. Then it has to shut down for a while before it can run again -
My macbook pro is not booting, please help me :(
hello,
my macbook pro is not booting in OS X, it displays the apple logo and the spinning wheel, but a circle with a cross appears and the spinning wheel continues, please guys, help me
P.S: my MBP is boot campedWell, sometimes you can gain access to the drive from another Mac connected to your computer via Firewire cable. It's called Target Disk Mode - Transferring files between two computers using FireWire. Or you already have backups. If you don't then you should consider a backup strategy to avoid this the next time it happens.
There are too many reasons for a drive to become corrupted within the normal course of use. A most common cause is abnormal shutdowns from power outages or not using the normal shutdown procedure because of a system lockup. Software glitches happen or you may be using software that is poorly written, and on and on.
If don't have backups:
Basic Backup
Get an external drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
Carbon Copy Cloner
Data Backup
Deja Vu
SuperDuper!
Synk Pro
Tri-Backup
Visit The XLab FAQs and read the FAQ on backup and restore. Also read How to Back Up and Restore Your Files.
Although you can buy a complete external drive system, you can also put one together if you are so inclined. It's relatively easy and only requires a Phillips head screwdriver (typically.) You can purchase hard drives separately. This gives you an opportunity to shop for the best prices on a hard drive of your choice. Reliable brands include Seagate, Hitachi, Western Digital, Toshiba, and Fujitsu. You can find reviews and benchmarks on many drives at Storage Review.
Enclosures for FireWire and USB are readily available. You can find only FireWire enclosures, only USB enclosures, and enclosures that feature multiple ports. I would stress getting enclosures that use the Oxford chipsets especially for Firewire drives (911, 921, 922, for example.) You can find enclosures at places such as;
Cool Drives
OWC
WiebeTech
Firewire Direct
California Drives
NewEgg
All you need do is remove a case cover, mount the hard drive in the enclosure and connect the cables, then re-attach the case cover. Usually the only tool required is a small or medium Phillips screwdriver. -
Maverick update now my login screen does not work please help.
Hello hope you can help. I have a 24 inch Mid 2007 Intel iMac. It has been great until now. I recently did the Maverick update and now my login screen does not work. When I wake the computer up the screen appars with my picture icon. When I click on it nothing happens. If I click on it a second or third time the beach ball appears and nothing happens. I have to shut the unit down with the power button and when the unit powers back up everything works normally. Are there any suggestions out there? I have updated the software without resolution. Is this computer too old? Do I have to buy a new one?
Thank youYour iMac can support Mavericks according to the requirements > OS X Mavericks: System Requirements
Try a Safe Mode boot. That deletes some system caches that may help.
Startup your Mac in Safe Mode
A Safe Mode boot takes much longer than a normal boot so be patient.
Once you are in Safe Mode, click Restart from the Apple () menu.
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Please help.
Thanks,
BobWell, one mystery solved and another new one.
I ma using a Samsung LCD tv/monitor using the DVI port and a separate audio connection from the monitor to the G5. When I connect the audio line from the monitor to my G5 and restart the G5, there is no chime, either for startup or if doing a PRAM reset. If I leave the audio line disconnected and do a restart, then the chime sounds at startup (the sound comes from the small speaker on the G5) as well as when I do a PRAM reset. What is perplexing is that with the audio line connected, it will play itunes music, QT videos, but will not allow the startup chime. With the audio line not connected, evrything including the chime works.
Is there a setting somewhere that is causing this.
Thanks for your help.
Bob -
Leopard not booting, please help!
MacBook Pro
10.5.5
Was working normally last night, this morning it was behaving strangely and barely responding. Wouldn't reboot, so I held down power button.
Now when it turns on it's stuck at the Apple logo with the spinning graphic. I hold Apple+V and see that it goes into this infinite loop where it says something crashed and saved the log to file.
I'm able to boot into Single User mode and I ran fsdk to no avail. Here is what the log says:
/Library/Logs/CrashReporter/mDNSResponder2008-10-16-113029Ares.crash
Dyld Error Message:
Library not loaded: /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
Referenced from: /usr/sbin/mDNSResponder
Reason: no suitable image found. Did find:
/System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation: stat() failed with errno=13
/System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation: stat() failed with errno=13
I've done the fisk disk thing in Single User mode to no avail, and I booted with my 10.5 CD and Repaired Disk Permission, no luck.
Please help. Most of the stuff I can get back, but I have a couple projects for work that I really need to get back.
Any way I can get my OS back up without reinstalling? If no, then is there any way I can mount my MacBook Pro's hard drive to another system?
Any help will be greatly appreciated.
Thanksdevoleb wrote:
MacBook Pro
10.5.5
Was working normally last night, this morning it was behaving strangely and barely responding. Wouldn't reboot, so I held down power button.
Now when it turns on it's stuck at the Apple logo with the spinning graphic. I hold Apple+V and see that it goes into this infinite loop where it says something crashed and saved the log to file.
I'm able to boot into Single User mode and I ran fsdk to no avail. Here is what the log says:
/Library/Logs/CrashReporter/mDNSResponder2008-10-16-113029Ares.crash
Dyld Error Message:
Library not loaded: /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
Referenced from: /usr/sbin/mDNSResponder
Reason: no suitable image found. Did find:
/System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation: stat() failed with errno=13
/System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation: stat() failed with errno=13
I've done the fisk disk thing in Single User mode to no avail, and I booted with my 10.5 CD and Repaired Disk Permission, no luck.
Please help. Most of the stuff I can get back, but I have a couple projects for work that I really need to get back.
Any way I can get my OS back up without reinstalling? If no, then is there any way I can mount my MacBook Pro's hard drive to another system?
Any help will be greatly appreciated.
Thanks
The mDNSResponder is a bonjour item associated with iTunes, Safari and other network stuff.
Sounds as if you have some corrupted files in the Frameworks area on the HD.
Can you boot into the Safe mode? That might disable the mDNSResponder.
Unplug all internet connections, all other unnecessary peripherals, especially USB devices and see if that helps.
I don't think your HD is beyond repair. Just some startup stuff is corrupted.
As suggested, DiskWarrior might also do the trick. -
ipod nano touch screen is not responding to my touch and whenever i click on something it just shows up as a white box
Have you double check to make sure VoiceOver and other accessibility features have not been turned on? See this article for more information and assistance.
iPod nano (6th generation): How to use VoiceOver
B-rock -
I Was Really Excited About My New Phone And Now It Is Just Completely Messed Up. It Shut Itself Down After About 3 Hours Of Use And Now It Just Goes From Apple Boot Logo, To Loading Screen, To Blue Weird Screen, And Then It Goes Back To The Boot Logo. When I Plug It Into My Computer It Recognizes The Phone But It Doesnt Show Up In iTunes 11 PLEASE HELP
Can you do a Reset by holding the Sleep button and the Home button at the same time for about 20 seconds?
-
Hello,
Starting yesterday I started getting the BSOD. I have uploaded my dump files to this dropbox account:
www.dropbox.com/sh/w3ryago8pfcw2y2/AAAR5i6Crx5q-p--xdESJjnMa
There are lots of them as my PC crashed many times.
I attempted to analyze them with windbg but all I can see is:
Unable to load image \SystemRoot\system32\ntkrnlpa.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntkrnlpa.exe
Also I ran sfc /scannow and it found no integrity violations.
After the first BSOD I was barely able to get Windows to load without another immediate crash. I couldn't boot my PC last night but today seems okay so far. CPU temp was fine, actually quite cool as I had my window open right by the PC with the side off
the case and it was cold last night. Today, so far, seems to be running okay...so far anyways..
Windows update recently installed a driver for my on-board video card (Nvidia GeForce 6150n) on the 18th I think as I started using a 2nd monitor using the on-board card in addition to my PCI Express Ati Radeon HD. To use the second screen, I switched
the primary video in CMOS to on-board instead of PCI-E 16x so the on-board Nvidia card would be enabled.
I also installed brand new ram (4gb DDR2) about a month ago
and a new power supply 2 months ago. The power supply is not "exactly" the same voltage as the one that was in there but it's dang close. But I don't have any power leeching components.
Other than that nothing new has happened. After I got the crash, I tried to enter CMOS yesterday and it glitched out on me twice. I hope it's not my motherboard..
I am willing to do a system re-format as I am running Windows 7 32bit on a 64bit AMD so I wouldn't mind having 64 bit Windows anyways but I'd like to know what the problem is before I do this. Thank you.
Update: Just did a MalwareByte's Anti-Malware scan and no malware but found these items:
Scan Date: 5/22/2014
Scan Time: 6:08:00 PM
Logfile:
OS: Windows 7 Service Pack 1
CPU: x86
File System: NTFS
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 261539
Time Elapsed: 8 min, 10 sec
Processes: 0
(No malicious items detected)
Modules: 0
(No malicious items detected)
Registry Keys: 0
(No malicious items detected)
Registry Values: 0
(No malicious items detected)
Registry Data: 0
(No malicious items detected)
Folders: 2
PUP.Optional.CrossRider.A, C:\Users\Justin\AppData\Local\Google\Chrome\User Data\Default\Extensions\ecoccdldklbjglocbgbfpmpehjegkode, , [dd97c58f413a74c2503e7106649ec23e],
PUP.Optional.CrossRider.A, C:\Users\Justin\AppData\Local\Google\Chrome\User Data\Default\Extensions\ecoccdldklbjglocbgbfpmpehjegkode\0.1_0, , [dd97c58f413a74c2503e7106649ec23e],
Files: 9
PUP.Optional.OptimumInstaller.A, C:\Users\Justin\Downloads\Player-Chrome.exe, , [6b090a4a4437d363a05f361717ea718f],
PUP.Optional.Outbrowse, C:\Users\Justin\Downloads\install-flashplayer.exe, , [561ee173fe7d1125edf4d9a443be5aa6],
PUP.Optional.CrossRider.A, C:\Users\Justin\AppData\Local\Google\Chrome\User Data\Default\Extensions\ecoccdldklbjglocbgbfpmpehjegkode\0.1_0\icon-128.png, , [dd97c58f413a74c2503e7106649ec23e],
PUP.Optional.CrossRider.A, C:\Users\Justin\AppData\Local\Google\Chrome\User Data\Default\Extensions\ecoccdldklbjglocbgbfpmpehjegkode\0.1_0\icon-16.png, , [dd97c58f413a74c2503e7106649ec23e],
PUP.Optional.CrossRider.A, C:\Users\Justin\AppData\Local\Google\Chrome\User Data\Default\Extensions\ecoccdldklbjglocbgbfpmpehjegkode\0.1_0\icon-48.png, , [dd97c58f413a74c2503e7106649ec23e],
PUP.Optional.CrossRider.A, C:\Users\Justin\AppData\Local\Google\Chrome\User Data\Default\Extensions\ecoccdldklbjglocbgbfpmpehjegkode\0.1_0\jquery-1.10.2.min.js, , [dd97c58f413a74c2503e7106649ec23e],
PUP.Optional.CrossRider.A, C:\Users\Justin\AppData\Local\Google\Chrome\User Data\Default\Extensions\ecoccdldklbjglocbgbfpmpehjegkode\0.1_0\manifest.json, , [dd97c58f413a74c2503e7106649ec23e],
PUP.Optional.CrossRider.A, C:\Users\Justin\AppData\Local\Google\Chrome\User Data\Default\Extensions\ecoccdldklbjglocbgbfpmpehjegkode\0.1_0\tweetwiki.js, , [dd97c58f413a74c2503e7106649ec23e],
PUP.Optional.CrossRider.A, C:\Users\Justin\AppData\Local\Google\Chrome\User Data\Default\Extensions\ecoccdldklbjglocbgbfpmpehjegkode\0.1_0\_DS_Store, , [dd97c58f413a74c2503e7106649ec23e],
Physical Sectors: 0
(No malicious items detected)Hi,
All of the attached DMP files are of the
WHEA_UNCORRECTABLE_ERROR (124) bug check.
A fatal hardware error has occurred. This fatal error displays data from the Windows Hardware Error Architecture (WHEA).
If we run an !errrec on the 2nd parameter of the bug check (address of the WER structure) we get the following:
BugCheck 124, {0, 867d2024, b2000010, 10c0f}
===============================================================================
Section 2 : x86/x64 MCA
Descriptor @ 867d2134
Section @ 867d22bc
Offset : 664
Length : 264
Flags : 0x00000000
Severity : Fatal
Error : BUSLG_OBS_ERR_*_NOTIMEOUT_ERR (Proc 0 Bank 4)
Status : 0xb200001000010c0f
This is a pretty complicated error compared to other possibilities it could have been, as it implies you have a hardware fault somewhere along the bus (not very definitive on its own).
In our case however, we can go a bit deeper with this one:
0: kd> .formats 0xb200001000010c0f
Evaluate expression:
Hex: b2000010`00010c0f
Decimal: -5620492266238833649
Octal: 1310000001000000206017
Binary: 10110010 00000000 00000000 00010000 00000000 00000001 00001100 00001111
Chars: ........
Time: ***** Invalid FILETIME
Float: low 9.61613e-041 high -7.45059e-009
Double: -7.41853e-068
Now that we have this info, we'd refer to the AMD manual:
63 VAL Valid
62 OVER Status Register Overflow
61 UC Uncorrected Error
60 EN Error Condition Enabled
59 MISCV Miscellaneous-Error Register Valid
58 ADDRV Error-Address Register Valid
57 PCC Processor-Context Corrupt
56–32 Other Information
31–16 Model-Specific Error Code
15–0 MCA Error Code
In our specific case, bit 63 of the status code is set, so it is valid. Bit 62 of the status code is
unset, therefore there's no overflow. Bit 61 implies an uncorrected error has occurred, and Bit 60 implies an error condition was enabled. Last but not least, Bit 57 is
set and implies a corrupted processor context.
If we take a look at the last 15 bits of the binary:
Binary: [trimming] 00001100 00001111
In our case, the MSB in binary (00001100 ), implies a bus error occurred (as I mentioned above). We need to further decode the bits to understand more:
[0000]1100 00001111
0000 = 1PPT RRRR IILL.
PP = Participation Processor, T = Timeout,
R = Memory Transaction Type, I = Memory and/or I/O, and finally
L = Cache Level.
With this said, it appears we actually have a faulty motherboard as the processor seems fine, etc. The only other thing I see possible is bad RAM, which you can figure out whether or not is the case by running no less than ~8 passes of Memtest:
Memtest86+:
Download Memtest86+ here:
http://www.memtest.org/
Which should I download?
You can either download the pre-compiled ISO that you would burn to a CD and then boot from the CD, or you can download the auto-installer for the USB key. What this will do is format your USB drive, make it a bootable device, and then install the necessary
files. Both do the same job, it's just up to you which you choose, or which you have available (whether it's CD or USB).
Do note that some older generation motherboards do not support USB-based booting, therefore your only option is CD (or Floppy if you really wanted to).
How Memtest works:
Memtest86 writes a series of test patterns to most memory addresses, reads back the data written, and compares it for errors.
The default pass does 9 different tests, varying in access patterns and test data. A tenth test, bit fade, is selectable from the menu. It writes all memory with zeroes, then sleeps for 90 minutes before checking to see if bits have changed (perhaps because
of refresh problems). This is repeated with all ones for a total time of 3 hours per pass.
Many chipsets can report RAM speeds and timings via SPD (Serial Presence Detect) or EPP (Enhanced Performance Profiles), and some even support changing the expected memory speed. If the expected memory speed is overclocked, Memtest86 can test that memory performance
is error-free with these faster settings.
Some hardware is able to report the "PAT status" (PAT: enabled or PAT: disabled). This is a reference to Intel Performance acceleration technology; there may be BIOS settings which affect this aspect of memory timing.
This information, if available to the program, can be displayed via a menu option.
Any other questions, they can most likely be answered by reading this great guide here:
http://forum.canardpc.com/threads/28864-FAQ-please-read-before-posting
Regards,
Patrick
“Be kind whenever possible. It is always possible.” - Dalai Lama -
IPhone 4 - Will Not Boot - Please Help!
Hi,
I have a iPhone 4 and it froze and when rebooted it stays at the Apple logo screen.
I have tried to put the iPhone in DFU and all I can get it to do is go into recovery mode (Shows a picture of iTunes with USB etc..)
When I press the Sleep and Home button, the iPhone just goes of for a second and then powers back up and again, stays at the Apple logo.
I have some pictures on my iPhone that I MUST get off before I allow it to be recovered..Can anyone help me get my pictures? - Please!https://discussions.apple.com/message/17912292#17912292
-
IMac has a blue screen does not boot up
IMAC does boot up shows a blue screen
iMac G5: Fails to startup
http://support.apple.com/kb/HT2173?viewlocale=en_US -
Blue screen WinDBG resault. Please help!!!
ADDITIONAL_DEBUG_TEXT:
You can run '.symfix; .reload' to try to fix the symbol path and load symbols.
FAULTING_MODULE: fffff803c8c81000 nt
DEBUG_FLR_IMAGE_TIMESTAMP: 53e28484
WRITE_ADDRESS: unable to get nt!MmSpecialPoolStart
unable to get nt!MmSpecialPoolEnd
unable to get nt!MmPagedPoolEnd
unable to get nt!MmNonPagedPoolStart
unable to get nt!MmSizeOfNonPagedPoolInBytes
ffffffffffffffcd
FAULTING_IP:
avgmfx64+70e2
fffff800`034110e2 0048cd add byte ptr [rax-33h],cl
MM_INTERNAL_CODE: 0
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
BUGCHECK_STR: AV
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from fffff803c8dea462 to fffff803c8dd10a0
STACK_TEXT:
ffffd000`227f42c8 fffff803`c8dea462 : 00000000`00000050 ffffffff`ffffffcd 00000000`00000001 ffffd000`227f44b0 : nt+0x1500a0
ffffd000`227f42d0 00000000`00000050 : ffffffff`ffffffcd 00000000`00000001 ffffd000`227f44b0 00000000`00000000 : nt+0x169462
ffffd000`227f42d8 ffffffff`ffffffcd : 00000000`00000001 ffffd000`227f44b0 00000000`00000000 00000001`bd892021 : 0x50
ffffd000`227f42e0 00000000`00000001 : ffffd000`227f44b0 00000000`00000000 00000001`bd892021 00000000`00000000 : 0xffffffff`ffffffcd
ffffd000`227f42e8 ffffd000`227f44b0 : 00000000`00000000 00000001`bd892021 00000000`00000000 ffffe000`01d3d240 : 0x1
ffffd000`227f42f0 00000000`00000000 : 00000001`bd892021 00000000`00000000 ffffe000`01d3d240 ffffffff`ffffff11 : 0xffffd000`227f44b0
STACK_COMMAND: .bugcheck ; kb
FOLLOWUP_IP:
avgmfx64+70e2
fffff800`034110e2 0048cd add byte ptr [rax-33h],cl
SYMBOL_NAME: avgmfx64+70e2
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: avgmfx64
IMAGE_NAME: avgmfx64.sys
BUCKET_ID: WRONG_SYMBOLS
Followup: MachineOwnerZenAlex
The newest DMP was Related to
avgmfx64.sys AVI Loader Driver from AVG Technologies CZ. I would remove it and use Microsoft security Essentials in its place.
Microsoft (R) Windows Debugger Version 6.3.9600.17237 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\Ken\Desktop\101814-30281-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
************* Symbol Path validation summary **************
Response Time (ms) Location
Deferred SRV*D:\symbols*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*D:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 9600.16384.amd64fre.winblue_rtm.130821-1623
Machine Name:
Kernel base = 0xfffff803`c8c81000 PsLoadedModuleList = 0xfffff803`c8f489b0
Debug session time: Sat Oct 18 10:28:55.894 2014 (UTC - 4:00)
System Uptime: 0 days 0:35:12.598
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
* Bugcheck Analysis *
Use !analyze -v to get detailed debugging information.
BugCheck 50, {ffffffffffffffcd, 1, fffff800034110e2, 0}
*** WARNING: Unable to verify timestamp for avgmfx64.sys
*** ERROR: Module load completed but symbols could not be loaded for avgmfx64.sys
Could not read faulting driver name
Probably caused by
avgmfx64.sys
( avgmfx64+70e2 )
Followup: MachineOwner
1: kd> !analyze -v
* Bugcheck Analysis *
PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced. This cannot be protected by try-except,
it must be protected by a Probe. Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: ffffffffffffffcd, memory referenced.
Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
Arg3: fffff800034110e2, If non-zero, the instruction address which referenced the bad memory
address.
Arg4: 0000000000000000, (reserved)
Debugging Details:
Could not read faulting driver name
WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff803c8fd1150
GetUlongFromAddress: unable to read from fffff803c8fd1208
ffffffffffffffcd
FAULTING_IP:
avgmfx64+70e2
fffff800`034110e2 0048cd add byte ptr [rax-33h],cl
MM_INTERNAL_CODE: 0
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
BUGCHECK_STR: AV
PROCESS_NAME: System
CURRENT_IRQL: 0
ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre
TRAP_FRAME: ffffd000227f44b0 -- (.trap 0xffffd000227f44b0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=ffffe000005b3d20
rdx=ffffe00001d3d548 rsi=0000000000000000 rdi=0000000000000000
rip=fffff800034110e2 rsp=ffffd000227f4640 rbp=ffffe000005b3d20
r8=0000000000000002 r9=ffffd000201d5180 r10=fffff780000003b0
r11=fffff78000000008 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei ng nz na po nc
avgmfx64+0x70e2:
fffff800`034110e2 0048cd add byte ptr [rax-33h],cl ds:ffffffff`ffffffcd=??
Resetting default scope
LAST_CONTROL_TRANSFER: from fffff803c8dea462 to fffff803c8dd10a0
STACK_TEXT:
ffffd000`227f42c8 fffff803`c8dea462 : 00000000`00000050 ffffffff`ffffffcd 00000000`00000001 ffffd000`227f44b0 : nt!KeBugCheckEx
ffffd000`227f42d0 fffff803`c8ce9ffd : 00000000`00000001 ffffe000`01d3d240 ffffd000`227f44b0 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x8ed2
ffffd000`227f4370 fffff803`c8ddb32f : 00000000`00000001 ffffe000`005b3d20 fffff803`c8fc9f00 ffffd000`227f44b0 : nt!MmAccessFault+0x7ed
ffffd000`227f44b0 fffff800`034110e2 : ffffd000`201d5180 fffff803`c8f14101 ffffd000`000e0082 00000000`00000801 : nt!KiPageFault+0x12f
ffffd000`227f4640 ffffd000`201d5180 : fffff803`c8f14101 ffffd000`000e0082 00000000`00000801 ffffffff`ffffd7d8 : avgmfx64+0x70e2
ffffd000`227f4648 fffff803`c8f14101 : ffffd000`000e0082 00000000`00000801 ffffffff`ffffd7d8 00000000`00000000 : 0xffffd000`201d5180
ffffd000`227f4650 fffff800`00000000 : 00000000`20206f00 00000000`00000000 00000000`00000000 00000000`000007ff : nt!ExAllocatePoolWithTag+0x101
ffffd000`227f4720 00000000`20206f00 : 00000000`00000000 00000000`00000000 00000000`000007ff 00000000`00000000 : 0xfffff800`00000000
ffffd000`227f4728 00000000`00000000 : 00000000`00000000 00000000`000007ff 00000000`00000000 ffffe000`03fb7070 : 0x20206f00
STACK_COMMAND: kb
FOLLOWUP_IP:
avgmfx64+70e2
fffff800`034110e2 0048cd add byte ptr [rax-33h],cl
SYMBOL_STACK_INDEX: 4
SYMBOL_NAME: avgmfx64+70e2
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: avgmfx64
IMAGE_NAME: avgmfx64.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 53e28484
FAILURE_BUCKET_ID: AV_avgmfx64+70e2
BUCKET_ID: AV_avgmfx64+70e2
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:av_avgmfx64+70e2
FAILURE_ID_HASH: {55152495-3811-c16e-8c49-a36032e5c0dc}
Followup: MachineOwner
Wanikiya and Dyami--Team Zigzag
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