Blue screen crash when hooking up iPhone

I have had my iPhone for a few months now and have only been able to hook up my phone to my husband's (far inferior) laptop. Whenever I hook my phone up to my Sony Vaio desktop I get a blue screen crash and the whole system starts rebooting. Does anyone else have this problem and what can I do about it? I called Apple support and after reinstalling iTunes they said they didn't know. They said it might be a driver issue but I don't really want to start removing random drivers as I don't want to lose functionality of my computer and I don't know which driver might be causing this...
PLEASE HELP ME!!

Which USB port are you connecting to on the Vaio, what else is connected to USB, and have you checked Sony's site for updated USB root drivers?

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Blue Screen Crash when iTunes version 9.2 accesses iTunes store

I have posted on a previous issue regardng blue screen crash when upgrading to iTunes v9.2 but have done a few other things to try to locate the problem.
Firstly, as this is a shared computer I used a colleagues login details to login into their desktop. Then opened iTunes from there. It opened perfectly normally and found and played music stored on the computer. However, as I had noticed that iTunes was crashing when I was logged in as it was trying to access the iTunes store I then tried to accesss the iTunes store from within iTunes on my colleagues desktop. Hey presto, blue screen crash with the following error:
* STOP: 0x0000007E (0x0000005, 0xBF271800, 0xA811350c, 0xA8113208)
* ati3duag.dll - Address BF271800 base at BF16B000, Datestamp 46eb3954
I then restarted my computer, unplugged it from the network and started iTunes in my desktop. It started normally with no problems. I even synchronised my iPhone without any problems to my music and Outlook (Calendar & Contacts).
I removed my iPhone, then tried to access the iTunes music store and guess what it went half way through the process and gave the Blue Screen error again.
Just for completeness sake I did the same thing using my colleagues desktop iTunes access and iTunes did the same thing again (without synching my phone obviously) and when trying to access the store it gets half way through, hangs and then it crashes.
Any ideas???

ati3duag.dll
You're having trouble with the drivers for your ATI Radeon video card or display adapter, lord.
If you've got a name brand PC and the video card or display adaptor came installed with the PC, head to the drivers and downloads page for your particular model of PC at the PC manufacturers website and try updating your video driver or display adaptor driver.
If the PC is custom/home-built, or you've added the Radeon to the system yourself, head to the AMD support website (AMD now owns ATI) and look for updated drivers for your particular model of video card or display adaptor.
If you're already up to date on your drivers, or updating didn't help with the BSOD, try heading into your Device manager and reinstalling your video drivers or Display adaptor drivers.
Do any of those measures give you any relief?

Repeated blue screen crash when running labview 8.2 on Dell optiplex GX620

Hi, I have recently experienced a series of 'blue screen' crashes on a Dell Optiplex GX620 while running Labview 8.2. The dell is running Windows XP SP2 with an ATI Radeon X600 graphics card. Labview is interfacing with a NI DAQPad 6015 device. The computer is a dedicated Labview machine so there is no other third party software that has been installed that could be causing the problem. Also, the computer is one of three identical machines, the only one that has labview installed and the only one that is crashing. Upon rebooting after the first 'blue screen' crash an error report indicated that there was a problem with the ATI graphics driver and suggested updating the driver to the latest version. This was done. Upon rebooting after the second 'blue screen' crash an error report indicated that there was a problem with the RAM. Both of these crashes occurred while running a labview application. A further two incidents have occurred where the computer has restarted for no apparent reason while running a labview application. I was wondering if you were aware of any known issues/incompatibilities with my specific machine and labview 8.2, or if there could be any other known issues with labview that might be causing the crashes. It should also be noted that this is a new setup and these crashes have occurred in relatively short time frame. Thanks for your help!

Hi,
To have a better understanding of what is causing the blue screen crash and the Windows restart, we may need to retrieve the memory dump caused by the crash in Windows XP. Before we actually get into that, we may need to disable Automatic Reboot by Windows when it crashes. I have attached a link that describes how to disable computer reboot after a crash and I have also attached a link of how to retreive the memory dump. Let me know how it goes!
Why Does My Computer Automatically Reboot For No Reason?
How Can I Create a Kernel Memory Dump When Windows Crashes?
(Note that we want to select Complete memory dump, not Kernel Memory dump)
Regards,
Nadim
Applications Engineering
National Instruments

Blue screen crash when I try to burn a CD with iTunes

When I make a mix and then try to burn a CD it acts fine
until more than half way through the burn then I get a blue screen crash with "BADPOOLHEADER" at the top. I have upgraded to the latest version and still have the same problem.

Anyone have any thoughts on this?

Blue screen crash when connecting iPod

Whenever i plug my ipod into my computer, windows goes to a blue screen with the following message...
A problem has been detected and Windows has been shut down to prevent damage to your Computer.
If this is the first time you have seen this stop error screen restart your computer. If this screen appears again follow these steps.
Check to be sure you have adequate Disk space. If the Driver is identified in the stop message disable the driver or check with the manufacturer of the driver updates. Try changing video adapters.
Check with your hardware vendor for any BIOS updates.
Disable BIOS memory options such as Caching or Shadowing. If you need to use Safe Mode to remove or disable components Press F8 to select advanced start up options then select safe Mode.
Technical Information
*stop:0X0000007E (0XC0000005,0X00000000,0XF7A9B7C8,0XF7A9B4C4)
Beginning dump physical Memory
Physical Memory Dump Complete
Contact your system administrator or technical support Group "
This all started happening when i was away in America and my dad plugged his iphone into my pc to try and get some of my music, which caused the same crash. My ipod plugs in fine to his computer though. Any advice much appreciated

Apple Genius, behave yourself.
Here's the article how to fix this problem: http://support.apple.com/kb/TS1502

Solution found for Vista 64 Blue Screen Crash when Itunes Sharing on.

After days of trial and error, I found the problem with my Windows based machine crashing (Blue Screen, IRQL error) when ATV would access ITunes through sharing. FYI, The blue screen error looked like a TCP/IP error.
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ati3duag.dll
You're having trouble with the drivers for your ATI Radeon video card or display adapter, lord.
If you've got a name brand PC and the video card or display adaptor came installed with the PC, head to the drivers and downloads page for your particular model of PC at the PC manufacturers website and try updating your video driver or display adaptor driver.
If the PC is custom/home-built, or you've added the Radeon to the system yourself, head to the AMD support website (AMD now owns ATI) and look for updated drivers for your particular model of video card or display adaptor.
If you're already up to date on your drivers, or updating didn't help with the BSOD, try heading into your Device manager and reinstalling your video drivers or Display adaptor drivers.
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CS 4 installation causes blue screen crash when printing

I installed CS 4 successfully and used it for months with no difficulty at work. This weekend, I brought my computer home to do some work, and everytime I send something to my printer/scanner (a Canon MP780), my computer (IBM ThinkPad laptop running on Windows XP) crashes with a blue screen error. When I try to use the scanner, I get the same problem. I have reinstalled printer driver and USB port drivers, with no change to the problem. I finally uninstalled CS 4, and was able to print and scan normally. When I re-installed the Adobe software, the crashing began again. The crashing does not happen when I am using the Adobe software, only when I try to print or scan any document from any software - then it happens consistently. When the Adobe software is off, no problems. Anyone have advice?

Different product with a different forum
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T61 DVD causes a blue screen crash

My T61 with a Mat**bleep**a DVD-RAM UJ-862 causes a blue screen crash when I put a blank, unformated disk in the drive. A pre-recorded video or audio disk will play but a blank disk causes a crash.

No it really doesn't "go to sleep." It doesn't seem to me to be "the monitor," I think this is strickly happening with the computer that incidentley happens to be connected to a monitor. My simple take anyway.

N500 with Vista blue screen/crash

Hi there, I bought a N500 (5ZG) with Vista Home Basic three months ago, and generally I'm happy. Unfortunately, every now and then, the system crashes with the blue screen coming up. There's no specific reason that I could identify, meaning it happens independent of what software/application I run
I've upgraded to Vista service pack 2 hoping it would sort it out; it didn't. I also have the latest BIOS update from Lenovo. Has anyone any idea what's going on here? Thanks.

Thanks, Harm. It will help in giving the shop some kind of direction because they miss things even though it is their actual job to know these things.
I've felt that it was running hot, they had mentioned re-appling thermal paste to the processor a couple days ago but didn't stress it.
There are 2 different blue screen issues and one is solved:
1. The original irreparable crash which prompted me getting a new HD.
2. The blue screen crash... on the NEW harddrive.... whenever I tried to open Premiere.(which apparently was solved when they re-installed
Windows a 2nd time on my brand new HD because my computer no longer Blue screen crashes when Premiere loads.
Addressing the heat issue could prevent future BSOD crashes and may have prevented the original crash.
Also, does BSOD refer to the irreparable crashes which render your HD useless or ANY crash where a blue screen appears? I have been using BSOD to refer to a complete/total/final HD crash.
I don't smoke but these series of mishaps may get me started.

Blue Screen Crash with CS3

Seems to me I've been through this in the past but don't recall the solution.
After a harddrive failure on my laptop I installed CS3 on my newly installed harddrive.
I then tried to open Premiere, it crashed with a Windows blue screen error message.
Then, I installed the latest CS3 patch and opened Premiere. While the files
were being cached(or whatever it's called) Premiere crashed again, same blue screen.
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Windows XP, intel duo core processor 2.0 GHz, 2GB RAM..same specs ran on with my old harddrive.

Thanks, Harm. It will help in giving the shop some kind of direction because they miss things even though it is their actual job to know these things.
I've felt that it was running hot, they had mentioned re-appling thermal paste to the processor a couple days ago but didn't stress it.
There are 2 different blue screen issues and one is solved:
1. The original irreparable crash which prompted me getting a new HD.
2. The blue screen crash... on the NEW harddrive.... whenever I tried to open Premiere.(which apparently was solved when they re-installed
Windows a 2nd time on my brand new HD because my computer no longer Blue screen crashes when Premiere loads.
Addressing the heat issue could prevent future BSOD crashes and may have prevented the original crash.
Also, does BSOD refer to the irreparable crashes which render your HD useless or ANY crash where a blue screen appears? I have been using BSOD to refer to a complete/total/final HD crash.
I don't smoke but these series of mishaps may get me started.

IPhone 6 Plus 16GB blue screen crashes: Read, error type:Address map hole or size mis-match

Hi folks,
Some time ago I had a 16GB 6+ and it crashed with the blue screen, so I returned it. I now have a brand new one that I got from Tmobile ($75 return fee) and although it has mostly worked just fine, I have gotten 2 blue screen crashes. Below are the details from the phone's log.
What strikes me is the message "Read, error type:Address map hole or size mis-match".
Does anyone know if this could be caused by a hardware defect?
I've gotten one of these crashes running iOS 8.1.2 and another in 8.1.3.
Thanks.
Incident Identifier: 20304759-E90B-453F-BDC5-176AF4E30041
CrashReporter Key:   fcf18d230005749957728546dea3221a0c588330
Hardware Model:      iPhone7,1
Date/Time:           2015-01-25 19:43:44.913 -0800
OS Version:          iOS 8.1.2 (12B440)
panic(cpu 0 caller 0xffffff8008cd45d0): L2C PIO error (src:core0-AF snoop, address:0x1202030208, access:Read, error type:Address map hole or size mis-match, L2C_ERR_STS:100003fc00000202, L2C_ERR_ADR:0x1108e1202030208, L2C_ERR_INF:0x2107)
Debugger message: panic
OS version: 12B440
Kernel version: Darwin Kernel Version 14.0.0: Mon Nov 3 22:27:30 PST 2014; root:xnu-2783.3.22~1/RELEASE_ARM64_T7000
iBoot version: iBoot-2261.3.33
secure boot?: YES
Paniclog version: 3
Kernel slide:     0x0000000006000000
Kernel text base: 0xffffff8008002000
Epoch Time:        sec       usec
Boot    : 0x54bc22ef 0x00000000
Sleep   : 0x54c58398 0x0002abb4
Wake    : 0x54c583ae 0x000f08df
Calendar: 0x54c5b7e3 0x00025045

same with my iPhone 4s 16gb
{"os_version":"iOS 8.1.3 (12B466)","bug_type":"110"}
Incident Identifier: 582496DB-6999-468C-9504-3D1C191B9F4B
CrashReporter Key: 623a577555e51ed110b937358adfa66fba3ea447
Hardware Model: iPhone4,1
Date/Time: 2015-02-20 04:17:50.830 +0300
OS Version: iOS 8.1.3 (12B466)
panic(cpu 0 caller 0x83dc8347): "i2c1::_checkBusStatus Bus is still in a bad state; last write status 00010110 xfer 00000000 fifo 00000000 for device als"
Debugger message: panic
OS version: 12B466
Kernel version: Darwin Kernel Version 14.0.0: Mon Jan 12 21:30:11 PST 2015; root:xnu-2783.3.26~3/RELEASE_ARM_S5L8940X
Kernel slide: 0x0000000003400000
Kernel text base: 0x83401000
Boot : 0x54e68884 0x00000000
Sleep : 0x54e68a7e 0x000dd6ac
Wake : 0x54e68b19 0x00035c02
Calendar: 0x54e68b1d 0x00040927
Panicked task 0x84a87c60: 13773 pages, 122 threads: pid 0: kernel_task
panicked thread: 0xc5066e80, backtrace: 0x81a33ca0
0x834ad94d
0x834adcb1
0x8341d5bd
0x83dc8347
0x83dc8059
0x83dc7e35
0x8389c601
0x8389c513
0x836f6f65
0x8389cc6d
0x8389ccc5
0x83a9f18d
0x83a9c27f
0x83a9c73f
0x83a9c90d
0x836f6f65
0x83a9c8e5
0x836e91e7
0x8343ed9b
0x834ab59c
Task 0x84a87c60: 13773 pages, 122 threads: pid 0: kernel_task
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Task 0x84a87000: 2016 pages, 13 threads: pid 17: UserEventAgent
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Task 0x87a7a630: 2771 pages, 4 threads: pid 27: atc
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Task 0x87d6a000: 453 pages, 2 threads: pid 44: fileproviderd
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Itunes 8 results in a blue screen failure when my iphone is linked

I have just upgraded to itunes 8. My non Apple applications appear to work. I can also open up itunes 8. Upon linking my iphone to my computer, I get a blue screen crash similiar to the one reported by Nealf. I have uninstalled and reinstalled version 8 which has not resolved the problem. Does anyone have a solution? Apple has informed me that after upgrading, I am unable to revert back to itunes 7.x. Any help would be greatly appreciated. Thank you.

I am having the same problem! I went to the help center at my school and they had no solution and told me that it was a problem with my ipod so i took my computer (lenovo thinkpad) and my ipod to the ipod store in my area. Once i was there they told me it was my computer and that i needed to get my USB ports fixed. I called the support line for my computer and talked to them for at least 45 mins!! i then pluged in my room mates ipod into my computer and it worked fine but as soon as i pluged mine in it blue screaned again!!! so i then went back to the apple store and they said that my itunes was not the right one and that my ipod software was not up tp date! I got mad and asked them how i was expected to update my ipod if i couldnt plug it into my computer so they updated it for me and then i came home and re installed my itunes into my computer but it still didnt work! I am taking my computer and my ipod into the apple store again tomorrow!!!

Blue screen, crashes, freezes after ios 7.1 iphone 5s

I've been using iphone 5s 64gb A1530 starting December 2013 without any problems. But after updating to 7.1 I faced blue screen crashes and freezes.
Few sort of problems:
1. blue screen appears then goes to gray and iphone falls asleep.
2. blue screen appears then restarts then blue screen then restarts and loops until I will be successful with soft reset.
I've been googling a lot for this problem and the solutions I tried didn't help:
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2. I restored from backup iCloud.
3. I restored from backup iTunes.
4. I restored as factory (unfortunately it still comes with 7.1)
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In diagnosis part from Preferences I have a lot of kernel reports. If there is any way to heal my iphone or it's time to trash it?

Finally Apple replaced the device with the new one. Service guy in Apple store tried to recover it from DFU mode but failed.
I got no idea what ios7.1 brought to my iphone that after 4 months of normal usage it became a blue screen piece of metal. And maybe another app or virus crashed the hardware.

3 Dead Pixels after Blue Screen crash, should I make another Genius Bar appointment?

Ok, so yesterday I made a GB appointment, after a friend told me to, when I showed him that I had a dead pixel on my phone's screen. So when I got to apple, I showed them the dead pixel and they told me they were going to replace the screen on the phone. It turned out that the machine they use to do so, was down, so they ended up giving me a replacement phone. So I checked it out at the store and it looked fine. So now today, while running some errands, my new replacement iPhone had crashed and turned blue, then rebooted on me & a few moments after when I got back on the phone and was imessaging, I noticed 3 dead pixels instantly (one on right under the names of the contact on the message, on the J key on the board and to the middle-right where your send messages are displayed)
Now I'm thinking that, because my originally iPhone had crashed and turned blue also and I noticed the one dead pixel on it that same day, that the blue screen crashing could possibly be causing this??
Should I go back to the apple store and tell them what happened?

(Update) the pixels actually all seem to be red, whenever I go on a yellow screen and I just noticed a fourth one. I think I should take my phone in

Total Blue Screen Crash

Just had a really nasty crash, almost like a kernel panic except that there was no panic message.
Had been running without a restart since installing 10.5.6. Woke up the computer from sleep and plugged in my iPhone 3g (running 2.2). It had apparently synched and was simply charging at the time of the crash (but see below).
Several other applications had been running since the day before, including Entourage, Excel, and Word (all 2004, last updated a few months ago; there is a new 11.5.0 update I have not installed). Had checked mail a few minutes before with Entourage and it was hidden. Word was visible on my external monitor (which has the menu bar), and I was actively using Excel on the Macbook screen, editing a formula in a newly-added column. A few keystrokes back Excel had lost keyboard focus (as happens every five minutes or so, apparently a known problem for Rosetta) but as usual clicking on the desktop and then in Excel brought it back.
Between two keystrokes, total crash. Both screens went pale blue with no messages of any kind, and a few seconds later I found myself at the startup login screen with the generic space background. Login completion seemed much faster than after a full restart, so probably some things were either still running or in a state that let them be used without reloading. But all applications were gone; I checked with Activity Monitor and nothing was running except system tasks and my login startup items. When I restarted Excel it loaded a recovery file that was nearly current; I lost only a few minutes of work.
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Is this a known crash? If not, what's the best way to report it? It could be helpful to the OS team to have my logs. It may be relevant that Paragon NTFS was running (though not in active use), and posted some error messages to the console log during the crash and restart.

This is an old thread, but I'm replying in case anyone can shed more light on the subject -- or if my experience helps.
I've had the same blue screen crash a couple of times with my new MacBook Pro (which replaced a MacBook Pro with an apparent hardware problem about a week ago). Though I had problems with the first machine, I never had the blue screen issue with it (and it had a virtually sound-free trackpad click, which is sadly not the case on the replacement machine). But those are stories for another day.
Anyway, I also have Excel 2004 installed on my machine (I also have Excel 2008 installed). But neither app was open during the last blue screen crash, a few moments ago. I only had a few applications open at the time: Mail, Microsoft Entourage 2008, Firefox, TextEdit and possibly Microsoft Word 2004.
I was composing an email in Entourage when the computer screen simply became blue. A few seconds later I was returned to my desktop. All of my applications had closed, and when I reopened Entourage, I found a recovered version of the email I'd been composing, with just a sentence of recent typing unsaved.
This has happened at least one other time on this machine -- again, just a blue screen that functioned like a very quick restart, with no accompanying kernel panic or error message. This machine also was giving me kernel panics the first few days I was working with it, but something -- a Firefox reinstall, a few trashed prefs and library files -- seems to have resolved that.

Blue screen crash when hooking up iPhone

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