Blue screen crashes with specifc error starting to show up on restart
I keep getting blue screen crashes and as I start up the system I get this error constantly.
c:\users\computeruser\appdata\roaming\newnext.me\nengine.dll error can you please send me a fix for this issue.
In order to assist you, we will need the .DMP files to analyze what exactly occurred at the time of the crash, etc.
If
you don't know where .DMP files are located, here's how to get to them:
1. Navigate
to the %systemroot%\Minidump folder.
2. Copy any and all
DMP files in the Minidump folder to your Desktop and then zip up these files.
3. Upload
the zip containing the .DMP files to Onedrive or a hosting site of your choice and paste in your reply. Prefered sites: Onedrive, Mediafire, Dropbox, etc. Nothing with wait-timers.
4 (optional): The type
of .DMP files located in the Minidump folder are known as Small Memory Dumps. In %systemroot% there will be what is known as a Kernel-Dump (if your system is set to generate). It is labeled MEMORY.DMP. The difference between Small Memory Dumps and Kernel-Dumps
in the simplest definition is a Kernel-Dump contains much more
information at the time of the crash, therefore allowing further debugging of your issue. If your upload speed permits it, and you aren't going against any strict bandwidth and/or usage caps, etc, the Kernel-Dump is the best choice. Do note that Kernel-Dumps
are much larger in
size due to containing much more info, which is why I mentioned upload speed, etc.
If
you are going to use Onedrive but don't know how to upload to it, please visit the following:
Upload
photos and files to Onedrive.
Please note that any "cleaner" programs such as TuneUp Utilities, CCleaner, etc, by default
will delete .DMP files upon use.
If
your computer is not generating .DMP files, please do the following:
1. Start > type %systemroot%
which should show the Windows folder, click on it. Once inside that folder, ensure there is a Minidump folder created. If not, CTRL-SHIFT-N to make a New Folder and name it Minidump.
2. Windows key + Pause
key. This should bring up System. Click Advanced System Settings on the left > Advanced > Performance > Settings > Advanced > Ensure there's a check-mark for 'Automatically manage paging file size for all drives'.
3. Windows key + Pause
key. This should bring up System. Click Advanced System Settings on the left > Advanced > Startup and Recovery > Settings > System Failure > ensure there is a check mark next to 'Write an event to the system log'.
Ensure Small Memory Dump is selected and ensure the path is %systemroot%\Minidump.
4. Double check that
the WERS is ENABLED:
Start > Search > type services.msc > Under the name tab, find Windows Error Reporting Service > If the status of the service is
not Started then right click it and select Start. Also ensure that under Startup Type it is set to Automatic rather than Manual. You can do this by right clicking it, selecting properties, and under General selecting startup type to 'Automatic', and then click
Apply.
Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading
the thread.
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What strikes me is the message "Read, error type:Address map hole or size mis-match".
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Incident Identifier: 20304759-E90B-453F-BDC5-176AF4E30041
CrashReporter Key: fcf18d230005749957728546dea3221a0c588330
Hardware Model: iPhone7,1
Date/Time: 2015-01-25 19:43:44.913 -0800
OS Version: iOS 8.1.2 (12B440)
panic(cpu 0 caller 0xffffff8008cd45d0): L2C PIO error (src:core0-AF snoop, address:0x1202030208, access:Read, error type:Address map hole or size mis-match, L2C_ERR_STS:100003fc00000202, L2C_ERR_ADR:0x1108e1202030208, L2C_ERR_INF:0x2107)
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Kernel version: Darwin Kernel Version 14.0.0: Mon Nov 3 22:27:30 PST 2014; root:xnu-2783.3.22~1/RELEASE_ARM64_T7000
iBoot version: iBoot-2261.3.33
secure boot?: YES
Paniclog version: 3
Kernel slide: 0x0000000006000000
Kernel text base: 0xffffff8008002000
Epoch Time: sec usec
Boot : 0x54bc22ef 0x00000000
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{"os_version":"iOS 8.1.3 (12B466)","bug_type":"110"}
Incident Identifier: 582496DB-6999-468C-9504-3D1C191B9F4B
CrashReporter Key: 623a577555e51ed110b937358adfa66fba3ea447
Hardware Model: iPhone4,1
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Sleep : 0x54e68a7e 0x000dd6ac
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There are 2 different blue screen issues and one is solved:
1. The original irreparable crash which prompted me getting a new HD.
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Gary FrickeyHi,
Gary
Regarding to Dump files that you provided, I have used WinDbg tool to analysis them. For more detailed results, please refer to the following.
1.Analyze 120213-41636-01.dump
* Bugcheck Analysis *
Use !analyze -v to get detailed debugging information.
BugCheck 1A, {5200, fffffa80130e0000, ac326f8a3564698d, ac366f8a3564698d}
Probably caused by : volsnap.sys ( volsnap!VspDoubleBufferIncomingWrite+9a )
Followup: MachineOwner
4: kd> !analyze -v
* Bugcheck Analysis *
MEMORY_MANAGEMENT (1a)
# Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 0000000000005200, The subtype of the bugcheck.
Arg2: fffffa80130e0000
Arg3: ac326f8a3564698d
Arg4: ac366f8a3564698d
Debugging Details:
BUGCHECK_STR: 0x1a_5200
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: mcupdate.exe
CURRENT_IRQL: 0
ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
LAST_CONTROL_TRANSFER: from fffff802e920536f to fffff802e9076440
STACK_TEXT:
fffff880`0d61bcb8 fffff802`e920536f : 00000000`0000001a 00000000`00005200 fffffa80`130e0000 ac326f8a`3564698d : nt!KeBugCheckEx
fffff880`0d61bcc0 fffff802`e90be5a6 : 00000000`00000000 00000000`00001000 00000000`00000200 fffffa80`13ac14d0 : nt! ?? ::FNODOBFM::`string'+0x2f301
fffff880`0d61bd00 fffff802`e928c81c : 00000000`00000000 fffff802`e92a8a00 fffff880`133792c0 00000000`00000200 : nt!ExpAllocateBigPool+0xd6
fffff880`0d61bde0 fffff880`01dab74a : 00000000`00000001 fffff880`121da000 00000000`00001000 fffff880`01da9e2d : nt!ExAllocatePoolWithTag+0x80a
fffff880`0d61beb0 fffff880`01da9372 : fffffa80`13e738b8 fffffa80`13e73560 fffffa80`0aaaf160 00000000`00000000 : volsnap!VspDoubleBufferIncomingWrite+0x9a
fffff880`0d61bf00 fffff880`00a26b69 : fffff880`0d61c000 fffffa80`1340db00 fffffa80`06cc4ab0 fffff8a0`24ebd3c8 : volsnap!VolsnapWriteFilter+0x361
fffff880`0d61bf50 fffff802`e9070b67 : fffff880`0da372c8 00000000`0361e4d8 00000000`03610000 00000000`77a675a4 : Ntfs!NtfsStorageDriverCallout+0x16
fffff880`0d61bf80 fffff802`e9070b2d : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxSwitchKernelStackCallout+0x27
fffff880`13378700 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSwitchKernelStackContinue
STACK_COMMAND: kb
FOLLOWUP_IP:
volsnap!VspDoubleBufferIncomingWrite+9a
fffff880`01dab74a 488bf8 mov rdi,rax
SYMBOL_STACK_INDEX: 4
SYMBOL_NAME: volsnap!VspDoubleBufferIncomingWrite+9a
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: volsnap
IMAGE_NAME: volsnap.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 51a9661e
IMAGE_VERSION: 6.2.9200.16628
BUCKET_ID_FUNC_OFFSET: 9a
FAILURE_BUCKET_ID: 0x1a_5200_volsnap!VspDoubleBufferIncomingWrite
BUCKET_ID: 0x1a_5200_volsnap!VspDoubleBufferIncomingWrite
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:0x1a_5200_volsnap!vspdoublebufferincomingwrite
FAILURE_ID_HASH: {c0542499-747b-bb38-39b0-9680350f4757}
2.Analyze 120213-42713-01.dump
* Bugcheck Analysis *
Use !analyze -v to get detailed debugging information.
BugCheck 24, {b50019060b, fffff8800e413e38, fffff8800e413670, fffff802e26a85cc}
Probably caused by : memory_corruption ( nt!MiReleaseReadListResources+14 )
Followup: MachineOwner
1: kd> !analyze -v
* Bugcheck Analysis *
NTFS_FILE_SYSTEM (24)
If you see NtfsExceptionFilter on the stack then the 2nd and 3rd
parameters are the exception record and context record. Do a .cxr
on the 3rd parameter and then kb to obtain a more informative stack
trace.
Arguments:
Arg1: 000000b50019060b
Arg2: fffff8800e413e38
Arg3: fffff8800e413670
Arg4: fffff802e26a85cc
Debugging Details:
EXCEPTION_RECORD: fffff8800e413e38 -- (.exr 0xfffff8800e413e38)
ExceptionAddress: fffff802e26a85cc (nt!MiReleaseReadListResources+0x0000000000000014)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff
CONTEXT: fffff8800e413670 -- (.cxr 0xfffff8800e413670;r)
rax=0000000000000000 rbx=0000000000000000 rcx=fffbfa80138f7f80
rdx=fffffa8009fa3e81 rsi=0000000000000000 rdi=0000000000000000
rip=fffff802e26a85cc rsp=fffff8800e414070 rbp=0000000000000000
r8=fffffa8009fa3e80 r9=0000000000000001 r10=fffff802e249c610
r11=fffffa8012e1b010 r12=fffffa8006d92ef0 r13=fffffa80074e29c0
r14=fffbfa80138f7f80 r15=0000000000000001
iopl=0 nv up ei ng nz na pe nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010282
nt!MiReleaseReadListResources+0x14:
fffff802`e26a85cc 4883792800 cmp qword ptr [rcx+28h],0 ds:002b:fffbfa80`138f7fa8=????????????????
Last set context:
rax=0000000000000000 rbx=0000000000000000 rcx=fffbfa80138f7f80
rdx=fffffa8009fa3e81 rsi=0000000000000000 rdi=0000000000000000
rip=fffff802e26a85cc rsp=fffff8800e414070 rbp=0000000000000000
r8=fffffa8009fa3e80 r9=0000000000000001 r10=fffff802e249c610
r11=fffffa8012e1b010 r12=fffffa8006d92ef0 r13=fffffa80074e29c0
r14=fffbfa80138f7f80 r15=0000000000000001
iopl=0 nv up ei ng nz na pe nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010282
nt!MiReleaseReadListResources+0x14:
fffff802`e26a85cc 4883792800 cmp qword ptr [rcx+28h],0 ds:002b:fffbfa80`138f7fa8=????????????????
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: TrustedInstall
CURRENT_IRQL: 0
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
EXCEPTION_PARAMETER1: 0000000000000000
EXCEPTION_PARAMETER2: ffffffffffffffff
READ_ADDRESS: GetPointerFromAddress: unable to read from fffff802e256b168
GetUlongFromAddress: unable to read from fffff802e256b1f8
ffffffffffffffff
FOLLOWUP_IP:
nt!MiReleaseReadListResources+14
fffff802`e26a85cc 4883792800 cmp qword ptr [rcx+28h],0
FAULTING_IP:
nt!MiReleaseReadListResources+14
fffff802`e26a85cc 4883792800 cmp qword ptr [rcx+28h],0
BUGCHECK_STR: 0x24
ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
LAST_CONTROL_TRANSFER: from fffff802e2305e46 to fffff802e26a85cc
STACK_TEXT:
fffff880`0e414070 fffff802`e2305e46 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!MiReleaseReadListResources+0x14
fffff880`0e4140a0 fffff802`e22fea09 : 00000000`00005000 fffff980`2cb80000 00000000`00005000 00000000`00000000 : nt!MmWaitForCacheManagerPrefetch+0x42
fffff880`0e4140e0 fffff802`e26af71f : 00000000`00000000 00000000`00000000 00000000`00000001 fffff880`0e4141e0 : nt!CcFetchDataForRead+0xe9
fffff880`0e414130 fffff802`e2304e3e : fffffa80`06d92ef0 00000000`00000000 00000000`00040000 00000000`00004301 : nt!CcMapAndCopyFromCache+0xcf
fffff880`0e4141d0 fffff880`01903b58 : fffff8a0`06e3cc50 fffffa80`074b86b0 00000000`00000000 00000000`00000000 : nt!CcCopyReadEx+0xfe
fffff880`0e414240 fffff880`0191a91a : 00000000`00000000 fffff880`0e4144a0 00000000`00060900 fffff8a0`06e3cc50 : Ntfs!NtfsCachedRead+0x148
fffff880`0e4142b0 fffff880`0191c42b : fffffa80`0f799a10 fffffa80`074b86b0 00000000`00000001 fffffa80`074b8600 : Ntfs!NtfsCommonRead+0x68a
fffff880`0e414470 fffff880`016e34ee : fffffa80`074a3010 fffffa80`074b86b0 fffffa80`074b86b0 fffffa80`074b8a50 : Ntfs!NtfsFsdRead+0x1db
fffff880`0e414520 fffff880`016e10b6 : fffffa80`098479a0 fffffa80`074e29c0 fffffa80`074b86b0 fffff802`e24b3140 : fltmgr!FltpLegacyProcessingAfterPreCallbacksCompleted+0x25e
fffff880`0e4145c0 fffff802`e267e868 : 00000000`00000000 fffff880`0e4146a1 fffffa80`074e29c0 00000000`00000018 : fltmgr!FltpDispatch+0xb6
fffff880`0e414620 fffff802`e26ae513 : fffffa80`074e29c0 fffff8a0`028ca000 ffffffff`800012c4 fffffa80`074e29c0 : nt!IopSynchronousServiceTail+0x158
fffff880`0e4146f0 fffff802`e26f415a : fffff880`000004a2 00000000`00000000 00000000`00000000 00000000`00000000 : nt!NtReadFile+0x661
fffff880`0e4147f0 fffff802`e26ef1bf : fffff880`0e414918 00000000`00000003 fffff802`e2665870 fffff802`e248310e : nt!PfSnGetPrefetchInstructions+0x19a
fffff880`0e414900 fffff802`e26f1935 : fffffa80`074be080 fffff880`0e4149e0 00000000`00000000 fffff880`0e414a30 : nt!PfSnBeginScenario+0x18f
fffff880`0e4149b0 fffff802`e26a0070 : fffffa80`074be080 00000000`3cc531e5 fffff880`0e414cc0 fffffa80`074be080 : nt!PfSnBeginAppLaunch+0x115
fffff880`0e414a70 fffff802`e268c2cf : fffffa80`074be080 fffffa80`0723c6e0 00000000`00000000 fffffa80`07110080 : nt!PfProcessCreateNotification+0x70
fffff880`0e414aa0 fffff802`e22f4915 : fffff880`02e57180 fffffa80`07110080 fffff802`e268c1cc fffffa80`07110080 : nt!PspUserThreadStartup+0x103
fffff880`0e414b00 fffff802`e22f4897 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartUserThread+0x16
fffff880`0e414c40 000007fd`9e59d5e8 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartUserThreadReturn
000000c9`60f5fa28 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x000007fd`9e59d5e8
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: nt!MiReleaseReadListResources+14
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nt
DEBUG_FLR_IMAGE_TIMESTAMP: 51a966cd
IMAGE_VERSION: 6.2.9200.16628
STACK_COMMAND: .cxr 0xfffff8800e413670 ; kb
IMAGE_NAME: memory_corruption
BUCKET_ID_FUNC_OFFSET: 14
FAILURE_BUCKET_ID: 0x24_nt!MiReleaseReadListResources
BUCKET_ID: 0x24_nt!MiReleaseReadListResources
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:0x24_nt!mireleasereadlistresources
FAILURE_ID_HASH: {12e84aa1-b4fa-6138-fa2a-d3b77e82b2b2}
3.Analyze 120213-48687-01.dump
* Bugcheck Analysis *
Use !analyze -v to get detailed debugging information.
BugCheck C2, {d, fffff901007059c0, 64704344, fffbfa8015d6a940}
Probably caused by : win32k.sys ( win32k!W32pProcessCallout+86 )
Followup: MachineOwner
2: kd> !analyze -v
* Bugcheck Analysis *
BAD_POOL_CALLER (c2)
The current thread is making a bad pool request. Typically this is at a bad IRQL level or double freeing the same allocation, etc.
Arguments:
Arg1: 000000000000000d, type of pool violation the caller is guilty of.
Arg2: fffff901007059c0
Arg3: 0000000064704344
Arg4: fffbfa8015d6a940
Debugging Details:
OVERLAPPED_MODULE: Address regions for 'dump_iaStor' and 'dump_iaStor.' overlap
FAULTING_IP:
win32k!W32pProcessCallout+86
fffff960`0014bad6 33d2 xor edx,edx
BUGCHECK_STR: 0xc2_d
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: WerFault.exe
CURRENT_IRQL: 0
ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
LAST_CONTROL_TRANSFER: from fffff80295c78027 to fffff80295a60440
STACK_TEXT:
fffff880`10ffe908 fffff802`95c78027 : 00000000`000000c2 00000000`0000000d fffff901`007059c0 00000000`64704344 : nt!KeBugCheckEx
fffff880`10ffe910 fffff960`0014bad6 : fffff901`007059c0 fffffa80`15d6adb0 fffff901`007059c0 00000000`64704344 : nt!ExFreePoolWithTag+0xec7
fffff880`10ffe9f0 fffff960`00184630 : fffff880`10ffeb40 fffffa80`15d6a940 00000000`00000000 00000000`00000000 : win32k!W32pProcessCallout+0x86
fffff880`10ffea20 fffff802`95e9db5a : fffffa80`15d6a940 fffffa80`15d6adb0 00000000`00000000 00000000`00000008 : win32k!W32CalloutDispatch+0x2f1
fffff880`10ffea80 fffff802`95e72004 : fffffa80`0a18ed20 00000000`00000001 00000000`00000000 00000000`00000000 : nt!ExCallCallBack+0x3a
fffff880`10ffeab0 fffff802`95e9d86d : 00000000`00000000 fffffa80`15d6a901 00000000`00000000 fffffa80`152d7080 : nt!PspExitThread+0x414
fffff880`10ffebd0 fffff802`95a5f453 : fffffa80`15d6a940 fffffa80`152d7080 fffff880`10ffecc0 00000000`7f62b000 : nt!NtTerminateProcess+0xfd
fffff880`10ffec40 000007fd`bb652eaa : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`00cde078 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x000007fd`bb652eaa
STACK_COMMAND: kb
FOLLOWUP_IP:
win32k!W32pProcessCallout+86
fffff960`0014bad6 33d2 xor edx,edx
SYMBOL_STACK_INDEX: 2
SYMBOL_NAME: win32k!W32pProcessCallout+86
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: win32k
IMAGE_NAME: win32k.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 5216eef4
IMAGE_VERSION: 6.2.9200.16699
BUCKET_ID_FUNC_OFFSET: 86
FAILURE_BUCKET_ID: 0xc2_d_win32k!W32pProcessCallout
BUCKET_ID: 0xc2_d_win32k!W32pProcessCallout
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:0xc2_d_win32k!w32pprocesscallout
FAILURE_ID_HASH: {9d5e1858-9d8c-dc1b-8469-c4e8abf71b98}
Based on the above prompt messages, you can refer to the following article and get detailed information of Bug Check 1A, Bug Check 24 and Bug Check C2.
Bug Check 0x1A: MEMORY_MANAGEMENT
http://msdn.microsoft.com/en-us/library/windows/hardware/ff557391%28v=vs.85%29.aspx
Bug Check 0x24: NTFS_FILE_SYSTEM
http://msdn.microsoft.com/en-us/library/windows/hardware/ff557433(v=vs.85).aspx
Bug Check 0xC2: BAD_POOL_CALLER
http://msdn.microsoft.com/en-us/library/windows/hardware/ff560185(v=vs.85).aspx
Based on current state, I suggest you should update volsnap.sys and win32k.sys drivers. Then check if this issue can be solved. Meanwhile, you also should check the memory
in your computer. For detailed operations, please refer to the following article.
Run Diagnostics to Check Your System for Memory Problems
http://technet.microsoft.com/en-us/magazine/ff700221.aspx
If this issues is a state of emergency for you. Please contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist
with your request.
To obtain the phone numbers for specific technology request, please refer to the web site listed below:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607
Hope this helps.
Best regards,
Justin Gu
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