Blue Screen Help Please!!

I have  Windows XP with SP 2 installed on my computer.  I have installed evrything on the disks and when I try to open the MSIPVS the program will not open and I get A message that says
"InterVideo?WinDVR Application has encountered a problem and needs to close.  We are sorry for the inconvenience."
and then it automatically closes the program and asks if I want to send a report.
So I took the advise of hpkuo "collection of tips"  and renamed the two files and then I did not get the message anymore.
But now I am not getting a picture or sound at all.  Just a blue screen.  I am in the United states and have that selected and Cable.  I am on a good feed (tv tested).  all settings seem to be correct.
Help please

i think it is sp2 that cause the problem

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