Blue screen of death if external drive is attached

My mac hangs on the light blue screen if my external firewire drive is attached. if I unplug it, even during the hang, the computer starts up.

What brand/model is the drive? Is it bus powered or does it have its own external power supply brick? Have you tried it on another machine? Does it only have a FireWire connection or is there a USB port to try?

Similar Messages

  • Bootcamp Blue Screen of Death.. Apple USB Driver ?

    This started to occur to me after I upgraded to the Leopard
    drivers for Bootcamp.
    I have seen this occur two times while booted in Windows XP.
    Both after I left the machine idle for a long period of time..
    about 3-4 hrs.
    1) Conditions - machine is idle.. the screen energy saver is on
    and the monitor is in low power/sleep mode.
    2) Conditions - both times occured when i had no internet access
    connected. It occured when I took my imac to a location where
    i dont have the wifi access as usual at my home.
    3) Conditions - i did have the trial of Parallels 3.0 installed
    but i dont use it nor did i purchase the full version.. i need
    to uninstall those components from XP still.
    4) I think in both instances Autodesk Inventor 11 was running.
    The 2nd time it was, i dont remember the first time this crash happened.
    I have installed all the latest service packs of this software on
    the system.
    5) Windows XP SP2, FAT32 partition, 32 GB on my iMac harddisk.
    6) Error - Windows Blue Screen of Death... i caught it only momentarily
    as the machine goes into automatic reboot. I did catch USB DRIVER
    in the most recent crash.
    7) Error - Upon reboot, the machine asks to send the error report
    to Micosoft. I cant because I dont have an internet access. It did
    say that Windows rebooted due to a serious error and asked to send
    the info back to MS.
    8) Error - i was able to screen shot a bit of the error report
    but i cant attach a jpeg of the window to this post unfortunately.
    Any insight would be appreciated on this.
    Edgar

    okay.. i have recreated this hard crash for a third time:
    it is definitely the USB Drivers used... blue screen of death states:
    BUGCODE_USB DRIVER
    other notes:
    i had no other applications running when the system crashed this third time.
    Power Settings (from Win control panel):
    Turn off monitor: after 3 min
    Turn off HDs: after 1 hr
    System standby: after 1 hr
    System hibernate: after 2 hrs

  • Blue screen of death when La Cie external firewire drive connected

    I tested a LaCie external firewire drive on my iMac and it worked fine. I packed it up well and posted it to a friend who gets the blue screen of death when the LaCie is connected to her iMac. She's not even trying to boot from it.
    My iMac is 9.1  and hers is 8.1.  We are both running Snow Leopard.  Was there some problem once upon a time with chipsets or am I mis-remembering?
    TIA

    Create an ISO (Encore) or folder on your hard drive (Encore or Premiere Elements) and then use the FREE http://www.imgburn.com/index.php?act=download to write files or folders or ISO to disc for DVD or BluRay (send the author a PayPal donation if you like his program)
    Imgburn will read the ACTUAL disc brand from the disc, which is not always the same as the box label (Memorex is notorious for buying "anything" and putting it inside a Memorex box)
    When you write to disc with Imgburn, use the SLOWEST possible speed setting, so your burner has the best chance to create "good, well formed" laser burn holes... since no player is required to read a burned disc, having a "good" one from a high quality blank will help

  • How to fix blue  screen of death of windows xp with a bootcamp hard drive

    i have a macbook with intel 2 duo core with 4gb ram and 1tb hard drive with lepord on it i bootcamped the hard and installed windows xp and now i am gettind a blue screen of death. so i know there repair utlite on windows xp disc when you boot to it but can't do it on the mac it there a repair utlite for windows xp cause i can still into sindows xp for like an hour before it crashes

    JFJ_595 wrote:
    the start-up music still plays.
    The POST for the hardware checks out then.
    JFJ_595 wrote:
    I turn on my computer and all i get is a blank white/grey screen. No logo, no loading symbol, just a blank screen;
    Command+R does nothing,
    Holding Shift does nothing
    Press and hold the power button down to turn of the machine.
    Press and hold the Command Option R keys on the built in keyboard and press the power button, you have to be near your high speed Internet connection.
    If you get something like "Install OS X" do that, it will overwrite your old copy with a new one and not touch your files or most programs.
    If you can't install OS X, head to Disk Utility and First Aid > Repair Disk and Permissions and try reisntalling OS X again. (do not erase the drive as this will wipe your data off, unless your sure)
    If you still get the white/gray screen with nothing while holding the Command Option R keys at boot time,  I suspect your EFI firmware has been borked somehow and it's not loading to respond to the at boot key commands.
    We are able to reinstall the EFI firmware ourselves, but the current method requires a machine with a internal optical drive. This problem occurs so rarely that it's not been used much and certainly unknown how well it works off a USB thumb drive, which is what I suspect the Apple Store/Repair will do.
    Since your under warranty, I would have Apple replace the EFI firmware and check the machine out for hardware issues as well.
    Buy AppleCare and a external drive for TimeMachine backups.

  • Windows blue screen of death crash during Boot Camp driver install

    I have been trying to get Windows running under Boot Camp on my 2.66 GHz Alu iMac, but without success.
    Boot Camp partitions the drive and Windows XP SP2 installs properly. I boot into Windows, and then insert my Leopard install DVD to install the Apple drivers.
    The driver installation gets about halfway, then the machine crashes with a blue screen of death and restarts automatically. It puts me back in Windows, with no drivers installed.
    I am installing the Boot Camp drivers from the Leopard retail DVD. This machine is missing the Leopard install/restore discs that came with it, and Apple want to charge £99 for a replacement set.
    Is there any way I can get the Boot Camp drivers installed, or do I need to find a friend with the exact same machine and original system discs and use those?

    Aloha Adam.
    Don't know whether this is helpful, but below is a list of drivers that are installed (as of Aug 08).
    Also, if you have not already, you may find FAQ helpful, as well, at URL: http://support.apple.com/kb/HT1656
    Lastly, though they're a year old, the Update 2.1 is in .exe format, so if you can get it the .exe download package onto your installed Windows OS somehow (e.g., copied onto a CD, IF Windows can read it), you might stand a chance of alternate means of installing the drivers.
    If this helps, please so indicate.
    Thanks,
    HJ
    "Drivers, Macintosh features within Microsoft Windows, other
    Which drivers are included on the Mac OS X 10.5 (Leopard) DVD?
    The Mac OS X 10.5 (Leopard) DVD contains the following Macintosh drivers for Windows:
    Apple Bluetooth
    Apple Keyboard Support
    Apple Remote Driver
    Apple Trackpad
    Atheros 802.11 Wireless
    ATI Graphics
    Boot Camp Control panel for Microsoft Windows
    Boot Camp System Task Notification item (System Tray)
    Broadcom Wireless
    Intel Chipset Software
    Intel Integrated Graphics
    iSight Camera
    Marvel Yukon Ethernet
    nVidia Graphics
    Realtek Audio
    SigmaTel Audio
    Startup Disk Control panel for Microsoft Windows"

  • New Battery + New Hard Drive = Blue Screen of Death.

    The series of events:
    1. Powerbook acts slow, but nothing too frustrating. Until its starts to randomly quit when browsing the internet regardless of browser being used; however, I suffer through a few weeks with this issue.
    2. Battery ceases to function one day after warranty ends, Apple Genius feels my pain but still charges for the new battery. I also inquire about the internet browsing issue and he runs some test and concludes that my airport card is failing. I choose to not replace the airport card at that time.
    3. I purchase a time capsule and complete the initial backup; however, all further backups fail.
    4. I purchase a macbook pro.
    5. The day after purchasing the macbook pro, and before I had sufficient time to transfer all needed files from either the powerbook or the time capsule, the powerbook enters into the blue screen of death. The time capsule refuses to recognize the macbook pro as I desperately attempt to save at least a portion of my files.
    6. I visit the apple store dragging a small suitcase behind me which holds the powerbook, the macbook pro, and the time capsule. My appointment began at 10:00am. At 8:00pm I left the Apple Store (the geniuses were glad to see me go, 5 of them were required to help me). Upon leaving, all files from the time capsule had been transferred to the macbook pro (at one point the genius said to me "there's a 50/50 chance this will work, if it doesn't you will lose everything" I almost cried) and the powerbook was given the definite diagnosis of a severely corrupt hard drive with the recommendation to replace it. (Sidenote: A different genius tested the airport on the powerbook and said its perfect and does not need to be replaced.)
    7. Hard drive replaced in powerbook.
    8. Powerbook used successfully to connect to macbook pro and watch a movie on the powerbook with the file based on the macbook pro.
    9. Attempted to use powerbook again for the same task. Powerbook connected to macbook pro but wouldn't show any files. I disconnected the two and tried again, this time powerbook would not connect at all...just kept saying "connecting." Attempted to restart powerbook and was greeted with the blue screen of death.
    The battery in the powerbook has barely 10 cycles. The new hard drive has nothing on it except what was loaded with leopard and firefox (there is absolutely no user-created content other than the firefox cache which only loaded the welcome page so I could confirm I was connected to the internet). I have not connected it to the time capsule.
    I would really like it if the powerbook worked again. Is there a deeper problem with it since it barely worked after putting a new hard drive in? Is there any chance of hope for renewed life?

    Hi
    System Specs
    AMD Athlon XP 2500+
    Abit NF7 2.0
    300 watt power supply, Generic Case
    Geforce FX 5600AGP 8X 256MB
    SB Audigy 2 Platinum
    PCI SLot fan
    Case fan
    80gb master, 60gb slave Western Digital hard dri'ves
    Lite on dvd-rom
    Lite on CD-rW
    Windows XP Home Edition Sp2
    Viewsonic VX-900-2 Monitor
    I think that's all you need correct. The problem occurs when i disconnect the headphones from the jack, it could be after listening to music, or it could be when there idel, really doesn't matter it seems, unplug them to go back to regular speakers, and bam reboot
    please help on this..
    Drivers are latest for each item.
    Software is up to date as it can be.
    Message Edited by bikeman on 04-20-2005 08:4 PM

  • Error 13 = Blue Screen of Death?

    Thought I'd try this board and see if anyone knows anything about 'error 13' and Panther.
    I have been plagued by this error message which pops up whenever I try to print from either of my printers or burn a CD. This all happened after I tried to load a demo version of Adobe Illustrator CS2.
    Over the last day I have tried the following:
    * deleted the apple.com.print preferences
    * reset the PRAM
    * unplugged, unpowered and restarted the printers and their USB connections
    * deleted the printers from the print setup utility and tried to reinstall them (but there too I get the 'error 13' message. Printers won't load but they do show up as if they loaded. Just won't work, that's all.
    * tried logging in as a new user, and then the printer message is "Not enough RAM" to print.
    * repaired the disk permissions from the CD
    Generally I've done everything I can think of... except to reload the OS, which I hesitate to do because I have to first load Jaguar, then the Panther update, then the other updates. Last time I tried that things didn't quite work out.
    I do have an external backup drive, which also got corrupted as I tried loading the Adobe Illustrator CS2 on that disk too. Dumb I know...
    So... anyone know what 'error 13' means?
    Is 'error 13' the Mac equivalent of the Windows Blue Screen of Death?
    Thanks for any input...

    Hello Pawel,
    I have looked over the service request you mentioned about acquiring 2 PCIe-6537 at 20MHz sampling rate on all 32 lines. In order to narrow down this issue, I think it would be best to try only acquire from both cards without doing any triggerring etc. Also when performing this test, I would only want to acquire from 8 channels on both cards to see if this reproduces it. If this works, we can slowly add more elements to narrow down what the issue is and make us more effective to solve the problem.
    I also wanted to ask if you have tried this setup on another machine and if it worked.
    Along with this, have you tried to create two Digital Tasks in MAX and try to acquire for the same amount of time to see if the issue reoccurs here? This would tell us if this problem is connected to the driver/computer or LabVIEW.
    Jim St
    National Instruments
    RF Product Support Engineer

  • Blue screen of death on Toshiba P755-S5375 with ADOBE ENCORE CS6

    I recently purchased a new laptop and installed Adobe Master Collection CS6.  I purchased the laptop for video capture and editing, as well as for blu-ray authoring. 
    Unfortunately, although the computer and software works fine for video capture and editing, I am unable to author a blu-ray.  For authoring, I am using Adobe’s Encore CS6.  After checking and previewing my creation, I attempt to build to disc using Encore.  About 2 seconds after clicking the build disc in Encore, I get the “blue screen of death” (BSOD).  This happens every time I try to build to blu-ray (only blu-ray has this issue; I am able to build to a DVD).  I am using an external blu-ray drive on USB 3.0.  
    I am using Encore version 6.0.0.492
    Here are the blu-ray drive specs:
    Logitec USB 2.0/3.0 Bus powered portable bluray drive unit, LBD-PME6U3VBK
    PIONEER BD-RW BDR-TD05 USB Device
    Driver: 6.1.7601.17514
    C:\windows\system32\DRIVERS\cdrom.sys
    \windows\system32\Drivers\PXHlpa64.sys
    \windows\system32\DRIVERS\tdcmdpst.sys
    \windows\SysWOW64\drivers\Afc.sys
    Renesas USB 3.0 driver also installed
    The computer specs are as follows:
    Manufacturer: Toshiba
    Manufacturer Part Number: PSAY1U-05U027
    Product Line: Satellite
    Product Series: P755
    Product Model: P755-S5375
    Product Name: Satellite P755-S5375 Notebook
    Product Type: Notebook
    Processor Manufacturer: Intel
    Processor Type: Core i7
    Processor Model: i7-2670QM
    Processor Speed: 2.20 GHz
    Processor Core: Quad-core (4 Core)
    Cache: 6 MB
    Chipset Manufacturer: Intel
    Chipset Model: HM65 Express
    Standard Memory: 4 GB
    Memory Technology: DDR3 SDRAM
    Memory Standard: DDR3-1333/PC3-10600
    Number of Total Memory Slots: 2
    Hard Drive Capacity: 500 GB
    Screen Size: 15.6"
    Display Screen Type: Active Matrix TFT Color LCD
    Aspect Ratio: 16:9
    Screen Mode: WXGA
    Backlight Technology: LED
    Screen Resolution: 1366 x 768
    Graphics Controller Manufacturer: Intel
    Graphics Controller Model: HD 3000
    Graphics Memory Capacity: 1.65 GB
    Graphics Memory Accessibility: Shared
    Ethernet Technology: Fast Ethernet
    Wi-Fi: Yes
    Wi-Fi Standard: IEEE 802.11b/g/n
    Webcam: Yes
    Operating System: Genuine Windows 7 Home Premium with SP1
    Operating System Architecture: 64-bit
    Pointing Device Type: TouchPad
    Number of Cells: 6-cell
    Battery Chemistry: Lithium Ion (Li-Ion)
    Width: 15.0"
    Depth: 9.8"
    Weight (Approximate): 5.40 lb
    Package Contents:
    Satellite P755-S5375 Notebook
    Lithium Ion Battery
    AC Adapter
    Green Compliant: Yes
    Green Compliance Certificate/Authority: RoHS
    Installed programs:
    Name                                                            Version          
    Microsoft Application Error Reporting                           12.0.6015.5000   
    Microsoft Office Click-to-Run 2010                              14.0.4763.1000   
    Microsoft Office 2010                                           14.0.4763.1000   
    Windows Live Essentials                                         15.4.3502.0922   
    Apple Application Support                                       2.1.7            
    Windows Live Writer                                             15.4.3502.0922   
    Microsoft_VC90_MFCLOC_x86                                       1.00.0000        
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148  9.0.30729.4148   
    TOSHIBA Web Camera Application                                  2.0.3.3          
    Windows Live Messenger                                          15.4.3538.0513   
    Microsoft_VC90_CRT_x86                                          1.00.0000        
    Google Toolbar for Internet Explorer                            1.0.0            
    Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219     10.0.40219       
    Microsoft Visual C++ 2005 Redistributable (x64)                 8.0.61000        
    Microsoft SQL Server 2005 Compact Edition [ENU]                 3.1.0000         
    Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219     10.0.40219       
    Toshiba Online Backup                                           2.0.0.31         
    TOSHIBA ReelTime                                                1.7.21.64        
    Windows Live Remote Client Resources                            15.4.5722.2      
    Windows Live SOXE Definitions                                   15.4.3502.0922   
    Adobe AIR                                                       3.1.0.4880       
    Windows Live Mesh ActiveX Control for Remote Connections        15.4.5722.2      
    Windows Live Communications Platform                            15.4.3502.0922   
    Windows Live Movie Maker                                        15.4.3502.0922   
    Apple Software Update                                           2.1.3.127        
    Windows Live UX Platform Language Pack                          15.4.3508.1109   
    Windows Live Photo Gallery                                      15.4.3502.0922   
    bl                                                              1.0.0            
    Windows Live Mail                                               15.4.3502.0922   
    Java(TM) 6 Update 25                                            6.0.250          
    MSVCRT_amd64                                                    15.4.2862.0708   
    TOSHIBA Face Recognition                                        3.1.17.64        
    ph                                                              1.0.0            
    Adobe Widget Browser                                            2.0.348          
    Windows Live Writer                                             15.4.3502.0922   
    Mesh Runtime                                                    15.4.5722.2      
    TOSHIBA Supervisor Password                                     1.63.51.2C       
    Adobe Acrobat X Pro - English, Fran軋is, Deutsch                10.1.1           
    Adobe Reader X MUI                                              10.0.0           
    TOSHIBA Media Controller Plug-in                                1.0.7.5          
    Windows Live Photo Gallery                                      15.4.3502.0922   
    Windows Live Photo Common                                       15.4.3502.0922   
    Label@Once 1.0                                                  1.0              
    PDF Settings CS6                                                11.0             
    Toshiba Book Place                                              2.2.7530         
    Windows Live PIMT Platform                                      15.4.3508.1109   
    TOSHIBA Wireless LAN Indicator                                  1.0.5            
    D3DX10                                                          15.4.2368.0902   
    Utility Common Driver                                           1.0.52.3C        
    Junk Mail filter update                                         15.4.3502.0922   
    Windows Live Movie Maker                                        15.4.3502.0922   
    TOSHIBA HDD/SSD Alert                                           3.1.64.9         
    Windows Live Remote Service                                     15.4.5722.2      
    Toshiba App Place                                               1.0.6.3          
    Windows Live Mesh                                               15.4.3502.0922   
    Windows Live Language Selector                                  15.4.3538.0513   
    QuickTime                                                       7.72.80.56       
    Renesas Electronics USB 3.0 Host Controller Driver              2.0.34.0         
    TOSHIBA Value Added Package                                     1.6.1.64         
    Microsoft_VC80_CRT_x86                                          8.0.50727.4053   
    Google Update Helper                                            1.3.21.111       
    TOSHIBA HDD Protection                                          2.2.2.15         
    7-Zip 9.20 (x64 edition)                                        9.20.00.0        
    TOSHIBA PC Health Monitor                                       1.7.9.64         
    Windows Live Mail                                               15.4.3502.0922   
    Adobe Help Manager                                              4.0.244          
    MSVCRT                                                          15.4.2862.0708   
    Windows Live Remote Client                                      15.4.5722.2      
    Blackmagic ATEM Switchers                                       3.0.1.0          
    Microsoft_VC90_MFC_x86                                          1.00.0000        
    Windows Live Photo Common                                       15.4.3502.0922   
    Windows Live ID Sign-in Assistant                               7.250.4232.0     
    Microsoft Visual C++ 2005 Redistributable                       8.0.61001        
    Windows Live Messenger                                          15.4.3538.0513   
    Windows Live Mesh                                               15.4.3502.0922   
    Windows Live Writer                                             15.4.3502.0922   
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148  9.0.30729.4148   
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17    9.0.30729        
    TOSHIBA Hardware Setup                                          1.63.1.37C       
    Microsoft Silverlight                                           4.0.50401.0      
    PlayReady PC Runtime x86                                        1.3.0            
    Intel(R) WiDi                                                   2.1.41.0         
    Windows Live MIME IFilter                                       15.4.3502.0922   
    TOSHIBA Flash Cards Support Utility                             1.63.0.12C       
    TOSHIBA eco Utility                                             1.3.5.64         
    Windows Live UX Platform                                        15.4.3502.0922   
    TOSHIBA Wireless Display Monitor                                1.0.1            
    Debugging Tools for Windows (x64)                               6.12.2.633       
    Windows Live Remote Service Resources                           15.4.5722.2      
    Windows Live Writer Resources                                   15.4.3502.0922   
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17    9.0.30729        
    Intel(R) PROSet/Wireless WiFi Software                          14.01.1000       
    Windows Live Installer                                          15.4.3502.0922   
    TOSHIBA Disc Creator                                            2.1.0.11 for x64 
    PlayReady PC Runtime amd64                                      1.3.0            
    Windows Live SOXE                                               15.4.3502.0922   
    Java Auto Updater                                               2.0.4.1          
    TOSHIBA Bulletin Board                                          1.6.08.64        
    Crash details:
    Problem signature:
      Problem Event Name:            BlueScreen
      OS Version:                           6.1.7601.2.1.0.768.3
      Locale ID:                              1041
    Additional information about the problem:
      BCCode:                               d1
      BCP1:                                   0000000000000001
      BCP2:                                   0000000000000002
      BCP3:                                   0000000000000008
      BCP4:                                   0000000000000001
      OS Version:                           6_1_7601
      Service Pack:                        1_0
      Product:                                768_1
    Files that help describe the problem:
      C:\Windows\Minidump\090312-28516-01.dmp
      C:\Users\xxx\AppData\Local\Temp\WER-62696-0.sysdata.xml
    Read our privacy statement online:
      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
    If the online privacy statement is not available, please read our privacy statement offline:
      C:\windows\system32\en-US\erofflps.txt
    DMP file details
    Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is:
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
    Machine Name:
    Kernel base = 0xfffff800`02e04000 PsLoadedModuleList = 0xfffff800`03048670
    Debug session time: Mon Sep  3 02:27:16.190 2012 (UTC + 9:00)
    System Uptime: 0 days 0:06:50.096
    Loading Kernel Symbols
    Loading User Symbols
    Loading unloaded module list
    *                        Bugcheck Analysis                                    *
    Use !analyze -v to get detailed debugging information.
    BugCheck D1, {1, 2, 8, 1}
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )
    Followup: MachineOwner
    0: kd> !analyze -v
    *                        Bugcheck Analysis                                    *
    DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If kernel debugger is available get stack backtrace.
    Arguments:
    Arg1: 0000000000000001, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
    Arg4: 0000000000000001, address which referenced memory
    Debugging Details:
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800030b2100
     0000000000000001
    CURRENT_IRQL:  2
    FAULTING_IP:
    +6130613031313361
    00000000`00000001 ??              ???
    PROCESS_NAME:  System
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0xD1
    TRAP_FRAME:  fffff80000b9c740 -- (.trap 0xfffff80000b9c740)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=fffff80000b9c801 rbx=0000000000000000 rcx=fffffa8004586618
    rdx=fffff80000b9c8d8 rsi=0000000000000000 rdi=0000000000000000
    rip=0000000000000001 rsp=fffff80000b9c8d0 rbp=0000892fc0ba4327
     r8=fffff80000b9c8d0  r9=0000000000000000 r10=0000000004216094
    r11=000000005e040600 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei ng nz na pe nc
    00000000`00000001 ??              ???
    Resetting default scope
    LAST_CONTROL_TRANSFER:  from fffff80002e82769 to fffff80002e831c0
    FAILED_INSTRUCTION_ADDRESS:
    +6130613031313361
    00000000`00000001 ??              ???
    STACK_TEXT: 
    fffff800`00b9c5f8 fffff800`02e82769 : 00000000`0000000a 00000000`00000001 00000000`00000002 00000000`00000008 : nt!KeBugCheckEx
    fffff800`00b9c600 fffff800`02e813e0 : 00000000`00000002 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
    fffff800`00b9c740 00000000`00000001 : 00000000`00000000 00000000`5e040600 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x260
    fffff800`00b9c8d0 00000000`00000000 : 00000000`5e040600 00000000`00000000 00000000`00000000 00000000`080e8118 : 0x1
    STACK_COMMAND:  kb
    FOLLOWUP_IP:
    nt!KiPageFault+260
    fffff800`02e813e0 440f20c0        mov     rax,cr8
    SYMBOL_STACK_INDEX:  2
    SYMBOL_NAME:  nt!KiPageFault+260
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: nt
    IMAGE_NAME:  ntkrnlmp.exe
    DEBUG_FLR_IMAGE_TIMESTAMP:  4fa390f3
    FAILURE_BUCKET_ID:  X64_0xD1_CODE_AV_BAD_IP_nt!KiPageFault+260
    BUCKET_ID:  X64_0xD1_CODE_AV_BAD_IP_nt!KiPageFault+260
    Followup: MachineOwner

    Satellite A215-S7422 
    We need to know the Stop code on the blue screen. If there is a file name mentioned, we want that too.
    You can prevent the rapid disappearance of the blue screen during a normal boot by choosing this at the F8 Startup menu.
       Disable automatic restart on system failure
    -Jerry

  • Blue Screen of Death -- Datebook gone, Addressboo​k in danger

    Having some major addressbook/datebook issues with HotSync. I am using a Handspring Visor (the original, old model), Palm Desktop 4.0.1, Windows XP Home. I have not updated any of the hardware/software lately.
    A couple days ago, when I synced my Handspring Visor, I got the dreaded "blue screen of death." I rebooted my computer, and then found that the Palm Desktop program wouldn't load. It gave me an error saying the addressbook database could not be opened. The sync log also gave me a series of messages like this:
    "Some handheld records were not copied to your PC. Your computer may be full or you may have reached the maximum allowed records on the desktop. To correct this situation, delete some records and perform a HotSync operation again." (Below, I've pasted in the full log from the last couple days so you can see exactly what I mean.)
    This morning, I synced the device again, thinking that perhaps the addressbook file had become corrupted and that a sync would clear things up. The answer was ... anything but!
    I was able to get the Palm Desktop software to reopen by renaming "addresss.dat" to "address.dba." However, two major problems:
    1) The addressbook on my computer is totally blank. There are three files in the "Address" folder with these extensions: .aba, .dat, and .bak. All of them are only 1 or 2 KB in size. However, this isn't a total loss because my addresses seem to be intact on my handheld.
    2) My datebook has lost ALL data I've entered since roughly January 2008. All my previous years of calendar entries seem to be unaffected. This is the scary part because my handheld AND my desktop both have this problem. I tried the solution of renaming the datebook.bak file to datebook.dba (and giving the current file a .old suffix), but that did not fix the problem. Both files are 355 KB in size. I've also tried setting up a new users and copying over both these files one at a time, but that didn't fix the problem either.
    Sadly, I was a fool and didn't backup my Palm files after the blue screen of death the other day; I didn't do it until AFTER that second sync this morning where my datebook data got lost.
    Basically, I'm pretty sure I'm screwed about the datebook files. However, I would like to make sure my addressbook doesn't get erased from my handheld. Before my next sync, I feel like I should set the HotSync conduit prefs for addressbook to "Handheld Overwrites Desktop," but I thought I'd get some feedback from y'all before I did that. I am also really curious why I'd lose SOME of my calendar data but not ALL of it? That's the weirdest part to me.
    Many thanks for any help you could provide.
    HOTSYNC LOG 
    HotSync operation started 08/22/08 07:30:08
    -- Date Book
       - Some handheld records were not copied to your PC. Your computer may be full or you may have reached the maximum allowed records on the desktop. To correct this situation, delete some records and perform a HotSync operation again.
         Desktop = 2343, Handheld = 2342
    OK Date Book with 1 message(s)
    -- Address Book
       - Some handheld records were not copied to your PC. Your computer may be full or you may have reached the maximum allowed records on the desktop. To correct this situation, delete some records and perform a HotSync operation again.
         Desktop =  0, Handheld =  481
    Address Book synchronization failed
    -- To Do List
       - Handheld category 'Business' has been deleted.
       - Handheld category 'Personal' has been deleted.
       - Some handheld records were not copied to the Palm Desktop. Attempting to restore from the handheld.
         Desktop =  1, Handheld =   14
    OK To Do List with 3 message(s)
    -- Memo Pad
       - Handheld category 'Business' has been deleted.
       - Handheld category 'Personal' has been deleted.
       - Some handheld records were not copied to the Palm Desktop. Attempting to restore from the handheld.
         Desktop =  0, Handheld =   18
    OK Memo Pad with 3 message(s)
    OK Expense
       -- Backing up db Saved Preferences to file C:\Program Files\Handspring\PollocC\Backup\Saved_Preferences.​PRC
    OK System
    HotSync operation complete 08/22/08 07:32:24
    HotSync operation started 08/20/08 08:15:59
    OK Date Book
    -- Address Book
       - Some handheld records were not copied to your PC. Your computer may be full or you may have reached the maximum allowed records on the desktop. To correct this situation, delete some records and perform a HotSync operation again.
         Desktop =  0, Handheld =  481
    Address Book synchronization failed
    -- To Do List
       - Some handheld records were not copied to your PC. Your computer may be full or you may have reached the maximum allowed records on the desktop. To correct this situation, delete some records and perform a HotSync operation again.
         Desktop =  0, Handheld =   15
    To Do List synchronization failed
    -- Memo Pad
       - Some handheld records were not copied to your PC. Your computer may be full or you may have reached the maximum allowed records on the desktop. To correct this situation, delete some records and perform a HotSync operation again.
         Desktop =  0, Handheld =   18
    Memo Pad synchronization failed
    OK Expense
       -- Backing up db Saved Preferences to file C:\Program Files\Handspring\PollocC\Backup\Saved_Preferences.​PRC
    OK System
    HotSync operation complete 08/20/08 08:16:15
    HotSync operation started 08/15/08 08:21:23
    OK Date Book
    OK Address Book
    OK To Do List
    OK Memo Pad
    OK Expense
    OK System
    HotSync operation complete 08/15/08 08:21:26
    Post relates to: Visor Neo

    When you sync the device to Palm desktop a file is created on the first sync with the extension .dat. When you sync the second time the data in the .dat file is copied to the .bak file. The process is cycled in that order. Each time you sync, the files are overwritten. If you sync once and notice the data is gone, don't sync again because the .bak file should have the recoverable data.  
    When you rename the files to recover your data you need to rename the files in the following order. 
    Close Palm Desktop, rename the .dat to .old. Next rename the .bak file to .dat. Reopen palm desktop and see if the data is there.
    Try this and see if you can recover the data.
    Here is a method for saving your data in a seperate location in case you lose data again.
    The best way to preserve your data is to export the data in each category in Palm Desktop to a seperate folder on your PC.
    Create a new folder on your PC somewhere that is convenient. Name it something like Palm Desktop Data. CLick on the link below and follow the instructions on that page for the export procedure.
    http://www.palm.com/cgi-bin/cso_kbURL.cgi?ID=28734
    With the data saved in the folder you created, make a copy of that folder and save to a flash drive, cd-rw or external hard drive. Anytime you make a change in Palm Desktop, export the data that was changed to that folder and save again to the external media.
    With this process you can always import the data back into Palm Desktop anytime you have a problem with the data in Palm Desktop or if your computer/hard drive/device crashes.
    Post relates to: Palm i705
    Message Edited by cygnusX1 on 08-22-2008 09:16 AM

  • Blue screen of death when building blu-ray in Encore CS6

    I recently purchased a new laptop and installed Adobe Master Collection CS6.  I purchased the laptop for video capture and editing, as well as for blu-ray authoring. 
    Unfortunately, although the computer and software works fine for video capture and editing, I am unable to author a blu-ray.  For authoring, I am using Adobe’s Encore CS6.  After checking and previewing my creation, I attempt to build to disc using Encore.  About 2 seconds after clicking the build disc in Encore, I get the “blue screen of death” (BSOD).  This happens every time I try to build to blu-ray (only blu-ray has this issue; I am able to build to a DVD).  I am using an external blu-ray drive on USB 3.0.  
    I am using Encore version 6.0.0.492
    Here are the blu-ray drive specs:
    Logitec USB 2.0/3.0 Bus powered portable bluray drive unit, LBD-PME6U3VBK
    PIONEER BD-RW BDR-TD05 USB Device
    Driver: 6.1.7601.17514
    C:\windows\system32\DRIVERS\cdrom.sys
    \windows\system32\Drivers\PXHlpa64.sys
    \windows\system32\DRIVERS\tdcmdpst.sys
    \windows\SysWOW64\drivers\Afc.sys
    Renesas USB 3.0 driver also installed
    The computer specs are as follows:
    §  Manufacturer: Toshiba
    §  Manufacturer Part Number: PSAY1U-05U027
    §  Product Line: Satellite
    §  Product Series: P755
    §  Product Model: P755-S5375
    §  Product Name: Satellite P755-S5375 Notebook
    §  Product Type: Notebook
    §  Processor Manufacturer: Intel
    §  Processor Type: Core i7
    §  Processor Model: i7-2670QM
    §  Processor Speed: 2.20 GHz
    §  Processor Core: Quad-core (4 Core)
    §  Cache: 6 MB
    §  Chipset Manufacturer: Intel
    §  Chipset Model: HM65 Express
    §  Standard Memory: 4 GB
    §  Memory Technology: DDR3 SDRAM
    §  Memory Standard: DDR3-1333/PC3-10600
    §  Number of Total Memory Slots: 2
    §  Hard Drive Capacity: 500 GB
    §  Screen Size: 15.6"
    §  Display Screen Type: Active Matrix TFT Color LCD
    §  Aspect Ratio: 16:9
    §  Screen Mode: WXGA
    §  Backlight Technology: LED
    §  Screen Resolution: 1366 x 768
    §  Graphics Controller Manufacturer: Intel
    §  Graphics Controller Model: HD 3000
    §  Graphics Memory Capacity: 1.65 GB
    §  Graphics Memory Accessibility: Shared
    §  Ethernet Technology: Fast Ethernet
    §  Wi-Fi: Yes
    §  Wi-Fi Standard: IEEE 802.11b/g/n
    §  Webcam: Yes
    §  Operating System: Genuine Windows 7 Home Premium with SP1
    §  Operating System Architecture: 64-bit
    §  Pointing Device Type: TouchPad
    §  Number of Cells: 6-cell
    §  Battery Chemistry: Lithium Ion (Li-Ion)
    §  Width: 15.0"
    §  Depth: 9.8"
    §  Weight (Approximate): 5.40 lb
    §  Package Contents:
    §  Satellite P755-S5375 Notebook
    §  Lithium Ion Battery
    §  AC Adapter
    §  Green Compliant: Yes
    §  Green Compliance Certificate/Authority: RoHS
    Installed programs:
    Name                                                            Version          
    Microsoft Application Error Reporting                           12.0.6015.5000   
    Microsoft Office Click-to-Run 2010                              14.0.4763.1000   
    Microsoft Office 2010                                           14.0.4763.1000   
    Windows Live Essentials                                         15.4.3502.0922   
    Apple Application Support                                       2.1.7            
    Windows Live Writer                                             15.4.3502.0922   
    Microsoft_VC90_MFCLOC_x86                                       1.00.0000        
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148  9.0.30729.4148   
    TOSHIBA Web Camera Application                                  2.0.3.3          
    Windows Live Messenger                                          15.4.3538.0513   
    Microsoft_VC90_CRT_x86                                          1.00.0000        
    Google Toolbar for Internet Explorer                            1.0.0            
    Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219     10.0.40219       
    Microsoft Visual C++ 2005 Redistributable (x64)                 8.0.61000        
    Microsoft SQL Server 2005 Compact Edition [ENU]                 3.1.0000         
    Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219     10.0.40219       
    Toshiba Online Backup                                           2.0.0.31         
    TOSHIBA ReelTime                                                1.7.21.64        
    Windows Live Remote Client Resources                            15.4.5722.2      
    Windows Live SOXE Definitions                                   15.4.3502.0922   
    Adobe AIR                                                       3.1.0.4880       
    Windows Live Mesh ActiveX Control for Remote Connections        15.4.5722.2      
    Windows Live Communications Platform                            15.4.3502.0922   
    Windows Live Movie Maker                                        15.4.3502.0922   
    Apple Software Update                                           2.1.3.127        
    Windows Live UX Platform Language Pack                          15.4.3508.1109   
    Windows Live Photo Gallery                                      15.4.3502.0922   
    bl                                                              1.0.0            
    Windows Live Mail                                               15.4.3502.0922   
    Java(TM) 6 Update 25                                            6.0.250          
    MSVCRT_amd64                                                    15.4.2862.0708   
    TOSHIBA Face Recognition                                        3.1.17.64        
    ph                                                              1.0.0            
    Adobe Widget Browser                                            2.0.348          
    Windows Live Writer                                             15.4.3502.0922   
    Mesh Runtime                                                    15.4.5722.2      
    TOSHIBA Supervisor Password                                     1.63.51.2C       
    Adobe Acrobat X Pro - English, Fran軋is, Deutsch                10.1.1           
    Adobe Reader X MUI                                              10.0.0           
    TOSHIBA Media Controller Plug-in                                1.0.7.5          
    Windows Live Photo Gallery                                      15.4.3502.0922   
    Windows Live Photo Common                                       15.4.3502.0922   
    Label@Once 1.0                                                  1.0              
    PDF Settings CS6                                                11.0             
    Toshiba Book Place                                              2.2.7530         
    Windows Live PIMT Platform                                      15.4.3508.1109   
    TOSHIBA Wireless LAN Indicator                                  1.0.5            
    D3DX10                                                          15.4.2368.0902   
    Utility Common Driver                                           1.0.52.3C        
    Junk Mail filter update                                         15.4.3502.0922   
    Windows Live Movie Maker                                        15.4.3502.0922   
    TOSHIBA HDD/SSD Alert                                           3.1.64.9         
    Windows Live Remote Service                                     15.4.5722.2      
    Toshiba App Place                                               1.0.6.3          
    Windows Live Mesh                                               15.4.3502.0922   
    Windows Live Language Selector                                  15.4.3538.0513   
    QuickTime                                                       7.72.80.56       
    Renesas Electronics USB 3.0 Host Controller Driver              2.0.34.0         
    TOSHIBA Value Added Package                                     1.6.1.64         
    Microsoft_VC80_CRT_x86                                          8.0.50727.4053   
    Google Update Helper                                            1.3.21.111       
    TOSHIBA HDD Protection                                          2.2.2.15         
    7-Zip 9.20 (x64 edition)                                        9.20.00.0        
    TOSHIBA PC Health Monitor                                       1.7.9.64         
    Windows Live Mail                                               15.4.3502.0922   
    Adobe Help Manager                                              4.0.244          
    MSVCRT                                                          15.4.2862.0708   
    Windows Live Remote Client                                      15.4.5722.2      
    Blackmagic ATEM Switchers                                       3.0.1.0          
    Microsoft_VC90_MFC_x86                                          1.00.0000        
    Windows Live Photo Common                                       15.4.3502.0922   
    Windows Live ID Sign-in Assistant                               7.250.4232.0     
    Microsoft Visual C++ 2005 Redistributable                       8.0.61001        
    Windows Live Messenger                                          15.4.3538.0513   
    Windows Live Mesh                                               15.4.3502.0922   
    Windows Live Writer                                             15.4.3502.0922   
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148  9.0.30729.4148   
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17    9.0.30729        
    TOSHIBA Hardware Setup                                          1.63.1.37C       
    Microsoft Silverlight                                           4.0.50401.0      
    PlayReady PC Runtime x86                                        1.3.0            
    Intel(R) WiDi                                                   2.1.41.0         
    Windows Live MIME IFilter                                       15.4.3502.0922   
    TOSHIBA Flash Cards Support Utility                             1.63.0.12C       
    TOSHIBA eco Utility                                             1.3.5.64         
    Windows Live UX Platform                                        15.4.3502.0922   
    TOSHIBA Wireless Display Monitor                                1.0.1            
    Debugging Tools for Windows (x64)                               6.12.2.633       
    Windows Live Remote Service Resources                           15.4.5722.2      
    Windows Live Writer Resources                                   15.4.3502.0922   
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17    9.0.30729        
    Intel(R) PROSet/Wireless WiFi Software                          14.01.1000       
    Windows Live Installer                                          15.4.3502.0922   
    TOSHIBA Disc Creator                                            2.1.0.11 for x64 
    PlayReady PC Runtime amd64                                      1.3.0            
    Windows Live SOXE                                               15.4.3502.0922   
    Java Auto Updater                                               2.0.4.1          
    TOSHIBA Bulletin Board                                          1.6.08.64        
    Crash details:
    Problem signature:
      Problem Event Name:            BlueScreen
      OS Version:                           6.1.7601.2.1.0.768.3
      Locale ID:                              1041
    Additional information about the problem:
      BCCode:                               d1
      BCP1:                                   0000000000000001
      BCP2:                                   0000000000000002
      BCP3:                                   0000000000000008
      BCP4:                                   0000000000000001
      OS Version:                           6_1_7601
      Service Pack:                        1_0
      Product:                                768_1
    Files that help describe the problem:
      C:\Windows\Minidump\090312-28516-01.dmp
      C:\Users\xxx\AppData\Local\Temp\WER-62696-0.sysdata.xml
    Read our privacy statement online:
      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
    If the online privacy statement is not available, please read our privacy statement offline:
      C:\windows\system32\en-US\erofflps.txt
    DMP file details
    Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is:
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
    Machine Name:
    Kernel base = 0xfffff800`02e04000 PsLoadedModuleList = 0xfffff800`03048670
    Debug session time: Mon Sep  3 02:27:16.190 2012 (UTC + 9:00)
    System Uptime: 0 days 0:06:50.096
    Loading Kernel Symbols
    Loading User Symbols
    Loading unloaded module list
    *                        Bugcheck Analysis                                    *
    Use !analyze -v to get detailed debugging information.
    BugCheck D1, {1, 2, 8, 1}
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )
    Followup: MachineOwner
    0: kd> !analyze -v
    *                        Bugcheck Analysis                                    *
    DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If kernel debugger is available get stack backtrace.
    Arguments:
    Arg1: 0000000000000001, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
    Arg4: 0000000000000001, address which referenced memory
    Debugging Details:
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800030b2100
    0000000000000001
    CURRENT_IRQL:  2
    FAULTING_IP:
    +6130613031313361
    00000000`00000001 ??              ???
    PROCESS_NAME:  System
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0xD1
    TRAP_FRAME:  fffff80000b9c740 -- (.trap 0xfffff80000b9c740)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=fffff80000b9c801 rbx=0000000000000000 rcx=fffffa8004586618
    rdx=fffff80000b9c8d8 rsi=0000000000000000 rdi=0000000000000000
    rip=0000000000000001 rsp=fffff80000b9c8d0 rbp=0000892fc0ba4327
    r8=fffff80000b9c8d0  r9=0000000000000000 r10=0000000004216094
    r11=000000005e040600 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei ng nz na pe nc
    00000000`00000001 ??              ???
    Resetting default scope
    LAST_CONTROL_TRANSFER:  from fffff80002e82769 to fffff80002e831c0
    FAILED_INSTRUCTION_ADDRESS:
    +6130613031313361
    00000000`00000001 ??              ???
    STACK_TEXT: 
    fffff800`00b9c5f8 fffff800`02e82769 : 00000000`0000000a 00000000`00000001 00000000`00000002 00000000`00000008 : nt!KeBugCheckEx
    fffff800`00b9c600 fffff800`02e813e0 : 00000000`00000002 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
    fffff800`00b9c740 00000000`00000001 : 00000000`00000000 00000000`5e040600 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x260
    fffff800`00b9c8d0 00000000`00000000 : 00000000`5e040600 00000000`00000000 00000000`00000000 00000000`080e8118 : 0x1
    STACK_COMMAND:  kb
    FOLLOWUP_IP:
    nt!KiPageFault+260
    fffff800`02e813e0 440f20c0        mov     rax,cr8
    SYMBOL_STACK_INDEX:  2
    SYMBOL_NAME:  nt!KiPageFault+260
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: nt
    IMAGE_NAME:  ntkrnlmp.exe
    DEBUG_FLR_IMAGE_TIMESTAMP:  4fa390f3
    FAILURE_BUCKET_ID:  X64_0xD1_CODE_AV_BAD_IP_nt!KiPageFault+260
    BUCKET_ID:  X64_0xD1_CODE_AV_BAD_IP_nt!KiPageFault+260
    Followup: MachineOwner

    Create an ISO (Encore) or folder on your hard drive (Encore or Premiere Elements) and then use the FREE http://www.imgburn.com/index.php?act=download to write files or folders or ISO to disc for DVD or BluRay (send the author a PayPal donation if you like his program)
    Imgburn will read the ACTUAL disc brand from the disc, which is not always the same as the box label (Memorex is notorious for buying "anything" and putting it inside a Memorex box)
    When you write to disc with Imgburn, use the SLOWEST possible speed setting, so your burner has the best chance to create "good, well formed" laser burn holes... since no player is required to read a burned disc, having a "good" one from a high quality blank will help

  • HP probook 4720 graphics Blue screen of death

    I have an HP probook 4720s (Product #: WT238EA#ACQ). I have upgraded my RAM to 6GB.
    My problem. The other day I was busy playing a game when the computer froze and then turned off while it was turning off a small blue screen briefly appeared. I restarted the laptop and everything seemed fine, I left the computer for a few minutes and when I came back the screen was completely off but the computer was operating as normal. No key press or anything would put the screen back on.
    Everytime after this event that I tried to put the laptop on it would start(HHD spin, CPU fan work, HDD light would blink for a bit then stop but the screen would stay completely black with no blue backlight). I tried hard reset and a number of other things like checking if the RAM was connected properly and still the screen remained off.
    I decided to connect the laptop to an external monitor and I finally could display on the monitor but it still would not display on the laptop screen. After the windows emblem loaded the dreaded blue screen of death would appear with a STOP error 0x00000116 which after some looking up appears to be the graphics driver. After safe starting the system and rolling back the graphics driver to standard VGA adapter the windows 7 system was then able to start in normal mode. I've tried reinstalling the HD 5470 graphics driver but the blue screen of death continues to appear. I have completely reloaded the OS to no avail.
    I disconnected the laptops screen from the motherboard without the graphics driver loaded, which didn't cause a beep but displayed on the external monitor when I connected it. I tried the same with the graphic driver loaded, still no beeps were heard and when I connected the external monitor the blue screen appeared.
    From the tests I had tried, I believe that there must be an issue with the graphics card itself as the Blue screen of death only displays when the graphics card driver is loaded.
    Could you please advise on what you feel I should do, Some assistance with this matter would be much appreciated. I appolagize for the long message.
    Regards,
    Byron
    This question was solved.
    View Solution.

    Hi @Bax23 ,
    Welcome to the HP forum! 
    To get your issue more exposure I would suggest posting it in the commercial forums since the probook 4720s is a commercial product. You can do this at: 
    Notebook - HP ProBook, ZBook, EliteBook, Compaq, Slate/Tablet PC, Armada, LTE.
    The support page for your product may be helpful in the meantime:  HP ProBook 4720s Notebook PC
    I hope this helps.
    Sparkles1
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

  • Blue screen of death after installing Boot Camp on Windows 7

    Hello and thanks for the help!
    Brnad new user to Boot Camp here. After a new install of Windows 7, I install Boot Camp but then when rebooting Windows I get the blue screen of death. When letting Windows attempt a repair, it fails and I am forced to Recover Windows 7 to a state before I installed Boot Camp.
    Help!?

    Solution for this problem is simple. You have to apply Mac Book Air SMC Update 1.7 which you can do from Mac OS X with Software Update or you can download required update manually from Apple support site. If you don't use BootCamp and have installed Windows without it, you will have to boot Mac OS X from external drive just to apply required update. After you applied SMC update, you can boot to Windows and apply BootCamp update 3.2 and 3.3.
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  • Two PCIe-6537 read error and blue screen of death

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    I am reading two PCIe-6537 at 20MHz sample rate acquiring all 32 lines each with externally supplied clock and external trigger.
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