Blue screen of death (not iWork's problem) on 5s

I've heard of people having the blue screen of death before. But unlike others my 5s just went to a blue screen on the App Store. Then it shut off and when It turned it back on it just went to the blue screen. It faded from blue then white and then to green. It wouldn't turn on for a while. Eventually I got it back on. Why is this?

I'm having the exact same problem here. Except it seems to happen all the time now. As soon as I click on my java application I get the Blue Screen... Did you ever figure out what the problem was?

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Blue screen of death in iWork

I have also experienced the blue screen of death when working on my iPhone 5S in iWork. I HOPE this is an iPhone issue and not an iOS7 issue, as that will afffect my iPad 3 as well. It seems there is no fix for this>

For how it occurs and how to work around it, see Tom Warren's piece Friday in the Verge, the MacRumors thread iPhone 5s Blue screen of death and reboot or Apple's own discussion forums.

Blue Screen Of Death on iPhone plugin: NOT caused by Logitech or HP

Hi,
Like many posters who have posted throughout 2009, my Windows XP computer crashes consistently every time I plug in my new iPhone. I am currently totally unable to use iTunes to connect to the iPhone.
I have spent more than 8 hours trying ALL the causes listed on Apple's website. It is NOT those. I do not have a Logitech Camera or an HP Scanner or anything else listed there. Below you can see a complete list of what I have and what I have tried.
It is very clear from other posts that Apple's usbaapl.sys driver still has bugs/conflicts that Apple has not yet identified. Let's get to work figuring out what the problem is!
I would appreciate any suggestions or pointers from other members, but please do review the details below before you post.
I am technical and would be happy to provide further info or try suggested registry changes, drivers, etc.
Details:
Every time I plug in my iPhone 3G, my Windows XP Desktop computer Blue-Screens in the Apple-provided usbaapl.sys driver (which is installed by the iTunes Apple Mobile Device Support installer component) within seconds, whilst Windows Plug and Play is loading the "Apple Mobile Devices" driver. Windows plug-and-play never makes it to the "imaging device" device. It crashes within 0-5 seconds of plugging in the device.
The same iPhone can successfully work with iTunes on my friend's Windows XP system, so the problem is not with my iPhone; it is with the Apple iTunes software.
There is some problem with interaction between iTunes on my Windows XP computer and my iPhone.
I have iTunes 8.2.1.6 with Windows XP sp3.
I have already tried ALL of the suggestions at:
http://support.apple.com/kb/TS2280
http://support.apple.com/kb/TS1502
In particular
- I do not have a Logitech camera, either built-in or plug-in.
- I unplugged AND uninstalled all the drivers for
- my printer (which is a Canon i560)
- my scanner (which is Canon CanoScan LIDE 25)
- my USB hub/card reader (IOGEAR GUH284R)
- my webcam (Creative Webcam Pro)
- I actually unplugged ALL USB devices first, including the mouse and the USB hub, rebooted, and it still blue-screens when plugging in the iPhone directly to the computer's USB port.
- I used to have an HP PrecisionScan Pro, and so I also uninstalled all drivers for all old hardware (not just the HP scanner), and rebooted. Still blue-screens when plugging in the iPhone.
- I have tried all USB ports of the computer, including directly plugging into them without any USB hub. Still blue-screens.
- I completely uninstalled iTunes, QuickTime, and Apple Mobile Device Support, rebooted, verified that usbaaap.sys was gone from system32/drivers, then reinstalled iTunes 8.2.1.6 -- still blue-screens
- When I re-installed iTunes, I had disabled my computer's firewall and anti-virus as an Apple tech had suggested, but this didn't help -- still blue-screens.
- I also tried the hack, suggested on the internet, of installing Apple Mobile Device Support from iTunes 7.7.1 on top of iTunes/QuickTime version 8.2.1.6. I verified that I was in fact getting a different usbaapl.sys but -- still blue screens.
- I verified that if I delete the usbaapl.sys driver, plugging in the iPhone does not blue-screen (though of course I cannot use it either). The blue screen of death that appears also contains the word usbaapl.sys. The crash is definitely in that driver. I understand that Apple and Logitech say the "real problem" is in another driver, but as mentioned above, I have eliminated everything on the list in Apple's support suggestion, and I still blue-screen. I even blue-screen with Apple's version 7.7.1 usbaapl.sys driver.
- I verified that my PC has the latest chipset drivers and USB 2.0 drivers. My PC has a 2.8 GHz P4 processor with an ABIT BD7II-RAID motherboard. It has an Intel 845E chipset with Intel 82801DB (ICH4) I/O USB controller. I have never had any other problems like this with any other USB device on this computer. My problem is unique to iPhone.
- I saw on the internet that in 2007 there was an iTunes blue-screen crash that resulted if the iPhone had any Photos on it. So I deleted all the photos on my iPhone. Still blue-screens.

lsemprini wrote:
Yes, as mentioned in the OP, it says usbaapl.sys on the blue screen, and removing the driver avoids the bluescreen (but of course also prevents the iPhone from working with iTunes). Interestingly, when removing the usbaapl.sys driver, the imaging side of the device actually works with my computer (i.e., I can get the Photos stored, which comes via an alternate driver interface). The problem is REALLY isolated just to the Apple iTunes interlink code in usbaapl.sys.
I'd like to emphasize and clarify this point a little more as I think it may be the key symptom for separating my problem (and that of other posters, I'd imagine) from the "standard Logitech conflict" problem:
With the bug I am reporting, I plug in the iPhone, and Windows pops up a plug-and-play bubble for "Apple Mobile Device USB Driver," which is usbaapl.sys (you can verify this with 100% certainty by searching for usbaapl in regedit). The blue screen occurs for me during this phase (sometimes an instant after the bubble pops up)!
If I disable usbaapl.sys by removing the driver, Windows gets past "Apple Mobile Device USB Driver" (happily failing to report any error even though it has not loaded the driver, sigh) and goes on to an "imaging" device (I think it might have said "iPhone camera" or "Imaging Device;" I can check again if it's important), which succeeds to load, and I can access pictures stored on the iPhone using the standard Windows Scanner and Camera Wizard tool, which I think uses the WIA API.
So my bug differs from the "standard Logitech conflict" in that it has NO relation to whether or not I have Photos on the iPhone, and if I disable the buggy usbaapl.sys driver, I AM able to access photos on the PC.
In most of the bug reports I saw for the "standard Logitech conflict" problem, users only experienced crashes when the camera had one or more Photos on it, and it appears (though other bug reports are not clear) that the system crashes just after Windows attempts to load the "imaging" driver for the iPhone. My guess is that those users got through "Apple Mobile Device USB Driver" with no problem and crashed on the "imaging" driver.
Can someone at apple please post an engineering bug on this issue?
That way we can get a list of technical questions from the engineers that need answering so that we can really stomp this bug for good. I can also volunteer to try out debugging versions of the drivers and collect log files, if needed. I am a systems software engr with Windoze experience so I can probably help expedite the debugging process.
I want to get this fixed and I'm sure many posters do also!

Portege R100 - Random Blue Screen of Death (IRQL not less or equal)

Hi,
I've been getting random "Blue Screen of Death" screens in the last few weeks. The error is "IRQL not less or equal" and it's performing a memory dump every time. If I get the error and try restarting the laptop after, I usually get the same "Blue Screen of Death" screen when booting.
I didn't install any new hardware lately. Last upgrade was about a year ago; upgraded the memory. I've tried replacing the RAM with a spare one I had and I was still getting the same error.
I didn't install any new software in the last weeks that would coincide with this error.
I'm monitoring the CPU temperature and I doesn't go higher than 48 deg Celcius.
I'm not an expert but I would assume this is purely an hardware problem ? Since I rarely hear the CPU fan, I thought it could be the CPU overheating.
But even after making the CPU fan run at 100% using a freeware called "Speed Fan" I was still getting the same random "Blue Screen of Death" screen.
I would really appreciate any feedback and help. I really like my R100 and would like to fix it.
Mark.

Hello, I have a Portege R500 and I am also too having this error message. I was getting a blue screen when loading the pc advising of a memory dump issues.I ahve replaced the ram inside the laptop and this has failed to resolve the issue. I am now having the error, IRQL not less or Equal everytime. I have run a memtest86 scan and this did show up possible memory issues. SO I have replaced the memory chip again. Still showing up as memory issues.
You have mentioned this could be a cpu or memory controller. If this is the memory controller can this be replaced? or would a motherboard replacement be the best option?
I have not tried a re install of windows 7 32 bit as yet, As the memtest86 program has identified possible memory issues. Please can some one advise if replacing the cpu and possible memory controller would resolve this. Memtest log available if wanted.
Regards
John Powell

Persistent blue screen of death problems on Toshiba laptop pc; need help

hey, guys,
I was hoping you could help me out here. I have been experiencing persistent blue screen of death problems on my Toshiba laptop since December 21 of 2014. The first two times I started having theses persistent issues, I downloaded a bunch of redundant programs and games onto my computer, some of which were virus infected. I had these programs on my computer for a while before my laptop was taken in for repairs. I eventually uninstalled some unnecesssary programs from my pc, hoping it would have fixed these issues, even tried windows update. I didn't have a clue that my problems were due to virus infections/malware until the two most recent times my computer was taken in for repairs; I had always been thinking it was a defective driver. My laptop has already been in for repairs at least twice due to these perpetual BSOD problems; I had Norton Internet Security installed on my pc before the Geek Squad team (who repaired my computer and found 312 traces of malware in my system during the virus test; I was told by them that I had mistakenly downloaded infected web browsers onto my pc) switched me to Webroot SecureAnywhere (they said it was better at detecting viruses/malware than my NIS), but even after my pc has been through repairs twice in a row, I am still experiencing blue screens (this only seems to have happened once each week, and on one occasion, I went through almost two weeks without it occurring). I am pretty sure, that I haven't downloaded anything onto my computer infected with viruses/malware (each of the scans done by my Webroot antivirus have found nothing), I have only a few games/apps installed on my pc, and what I downloaded all came from Microsoft's official website. I can't afford to be wasting any more money on repairs, and I am desperately searching for any possible way to fix this myself. Any help would be appreciated. I have a copy of two of the memory dumps from my most recent crashes (I also have the dump reports from my most recent crashes dating back to March 6; I got these from an app from NirSort called Blue Screen View, if you need those) I also have my system specs:
http://1drv.ms/1I6AsaE
http://1drv.ms/1Qdsb7T
Note that many of these earler dump reports (the ones from March) came from viruses. The ones from most recently as last month, I am not sure about.
Attachments:
POPCHOCK-PC.txt ‏149 KB

Satellite C75D-B7300 (PSCLEU-009004)
Thrashing about this way gets us nowhere.
Best to restore the hard disk to its original out-of-the-box contents.
Settings > Change PC settings > Update and recovery tab > Recovery tab > Remove everything and reinstall Windows
Use the freshly restored machine for a day or so before any installations of hardware, software, or updates of any kind. If you get no crashes, the problem is not likely due to hardware.
Then add updates and other things slowly, keeping track of them. If you get crashes after that, give us the corresponding dmp files.
-Jerry

Same problem everyone else is having with Blue screen of death

Only I have a dell dimension e521 brand new computer have had for about 3 months now and my ipod worked fine until today. I plug it in the usb port and in about 5 minutes my computer will go to the blue screen of death. If I unplug the ipod I can work on my computer with no problems but the 5 minutes after plugging in the ipod the computer goes to BSOD. I am also working off of Windows Vista. Any fixes you can think of will be greatly appreciated. I saw other people where having similar problems but I didn't see anyone working off a dell.
Thanks!

Well I've tried PRETTY MUCH all of the suggested solutions. I really don't feel like going out and buying another SCI card for my laptop only to find out it doesn't fix the problem. Yes, I'm on a Dell Inspiron 4150 laptop, running XP and connecting the iPod through the USB port on the SCI card (it's a dual card, which also has a firewire port).
I also don't feel like going through the hassle of buying a firewire cable only to find out that it doesn't fix anything either.
I spent a good hour on the phone with Apple tech support and got nowhere. She had me uninstalling, re-installing, re-booting, running msconfig, turning off Norton, setting the iPod in "disk mode", uninstalling and reinstalling some more, etc. and in the end nothing made a difference!
I can get the Updater to recognize the iPod, but when I click the "restore" button I keep getting that "can't mount iPod" error. (And I know for a fact that Windows is installed on the C Drive, so that can't be the problem.)
This is so frustrating. The tech support lady said if the last thing didn't work (which it didn't) then to call them back and they would continue to try and figure out how to solve the problem.
It really shouldn't be this complicated, should it? Why don't they make an iPod that is pre-formatted for use with a PC??

Blue screen of death appear requently even not using any app ?!?!

I have the blue screen of death on my phone since I updated my fone to IOS 7.1. This error appear so randomly and kinda annoying. I dont install or use any app from Iwork and already turn off Icloud service, but it's still happended many times per day.
Even i just using my fone to imess with my friends, without using any app at the same time but this blue screen of death still appear. So what should i do to fix this stuff.
Pls help ! Thank you !

I have the blue screen of death on my phone since I updated my fone to IOS 7.1. This error appear so randomly and kinda annoying. I dont install or use any app from Iwork and already turn off Icloud service, but it's still happended many times per day.
Even i just using my fone to imess with my friends, without using any app at the same time but this blue screen of death still appear. So what should i do to fix this stuff.
Pls help ! Thank you !

Windows 7 - Memory Dump problem ! Blue screen of death !! HELP

Hey guys,
I have an iMac 27 inch 2011 running Windows 7 home premium 64bit using bootcamp. My computer specs are
I Mac OSX 10.7
CPU - Intel i7 3.4 ghz quad core
RAM - (16 gb )
VIDEO - ATI Radeon HD 2 GB
I installed windows 7 on my imac using bootcamp today. It was working fine until i started installing things and i ran into the blue screen of death saying Memory dump. This message only shows for about 2 seconds and then restarts my computer. It randomly happens, such as internet explorer or just on my homescreen.
Thanks in advance for you help.
Thank you

To locate any of the forums click the Apple Support Communities link in the upper left of this page, then type in the first word of what you're looking for.
As for returning the machine no, I suspect you just have an installation problem. Macs run MS Windows in Boot Camp better than most dedicated Windows boxes.

My iPhone will not turn on after a yet another blue screen of death. Please help!

As mentioned above, my phone will not turn on after a yet another blue screen of death. All of a sudden it turned off, and it wouldn't turn on for quite some time, even after I plugged it in the charger. It wasn't long after the screen turned on, but it only displayed a bright black. I decided to turn it on and off a few times. Nothing worked.
I have also tried to call the phone from another one. It was as if the phone was simply off.

Hello ZarinaUrum,
The article linked below details a number of troubleshooting steps that can help restore functionality to your iPhone.
iOS: Not responding or does not turn on
http://support.apple.com/en-us/TS3281
Cheers,
Allen

My iphone4 is stuck on a blue screen and will not shut off for restart, I have never dropped or had a problem before....help

My iphone4 is stuck on a blue screen and will not shut off or restart, I have never dropped or had a problem before....help?

Reset the device by pressing and holding the home and power buttons for 15-20 seconds until the white Apple logo appears.

Iphone 5s problem, blue screen of death

So recently my phone started to show visible vertical lines from the bottom of the screen, blue screen of death, white flickering ring around the edges and it freezes and goes through this loop of rebooting. At first I thought it was a bug so I got the phone to update 8.1 but the problem seemed to have gotten worse from then on. I did a factory reset sso there's no apps or anything on my phone. Does anyone know any at-homes because my AppleCare warranty just espired.

Hi,
1) Background Information
I am advising based on my similar experiences. I have the same problem and coupled with blue, red screens for the past days. And still trying to find a permanent solution to it. But at least i found a way to "wake" my phone up when it goes into "hibernation" mode! This reply is going to be long, my apology in advance.
2) My method to wake the phone up:
* take out the SIM card;
* leave it a side for about 10mins;
* plug the phone to charge;
* hold down the Power button till you see the apple logo, and leave it to re-start.
PS: if you don't see the apple logo, leave the phone again for another 5-10mins and try all the above again.
I hope someone has a better and quicker way to do it.
3) The methods i have tried so far to solve this problem:
a) Phone reset by holding the Home and Power buttons: It didn't work.
b) Tried "Recovery Mode"; to restore to factory settings and then restore iPhone with my latest backup: It didn't work.
c) Now, trying the DFU (Device Firmware Update) mode. I hope this will work for me permanently.
4) Findings from the WEB:
a) Apparently, quite a substantial number of users facing similar problem. (Apple is still observing...no action. )
b) Some suggested that it may due to certain apps affecting this random iPhone re-boot issue or and it has a popular term in the web, "Blue Screen Of Death". Therefore try to remember what was the app you last used before it goes into reboot loop.
c) Some also suggested to remove/deactivate/bypass the auto lock screen function, and also to remove the iCloud syncing,.
Good luck!

Blue screen of death iPhone 5s

How do I resolve the blue screen error while using iWork on my iPhone 5s? When I use Pages, for example, and press home button to switch app, my iPhone restarts after a blue screen. I even returned it & took a new one, but no luck. The bug is in iWork suite for iOS 7, I think, and not in the hardware. I'm a heavy Pages user and this bug is hindering my work (besides scaring me to death).
The bug was on all the versions of iOS 7.

Thank you for your question, as the workaround to it helps indeed, not only in iWorks but also in other iCloud document viewing and editing apps (see below). I shall post the following nevertheless to help Apple's guys to solve this "64bits-backboardd-iCloud" problem ...
Probably all inked to 64 bits ... and to the clipboard ... My first clipboard entry when I started with my 5S is always coming back somehow into the clipboard after a few minutes, annoying ... and I suspect a link ...
If you look into the diagnosis section in the information section in the general section of the preferences, you will find laboriously that most kernel panics causing a reset were provoqued by a daemon named "backboardd", apart from one exception I found so far, the application "DataMan Enterprise" which caused crashes without "help" from "backboardd" when active or in the background, of course, I dumped that application, sorry for the developers of otherwise reliable applications.
The other applications, leading systematically, in certain constellations, to crashes, mostly after having been sent to background, were "Pages" (after speaking a text passage), "GoodReader" and "PDF Expert" (when reading a 1000 pages document off the iCloud). All these resets were logged as due to "backboardd" causing a kernel panic.

Error 13 = Blue Screen of Death?

Thought I'd try this board and see if anyone knows anything about 'error 13' and Panther.
I have been plagued by this error message which pops up whenever I try to print from either of my printers or burn a CD. This all happened after I tried to load a demo version of Adobe Illustrator CS2.
Over the last day I have tried the following:
* deleted the apple.com.print preferences
* reset the PRAM
* unplugged, unpowered and restarted the printers and their USB connections
* deleted the printers from the print setup utility and tried to reinstall them (but there too I get the 'error 13' message. Printers won't load but they do show up as if they loaded. Just won't work, that's all.
* tried logging in as a new user, and then the printer message is "Not enough RAM" to print.
* repaired the disk permissions from the CD
Generally I've done everything I can think of... except to reload the OS, which I hesitate to do because I have to first load Jaguar, then the Panther update, then the other updates. Last time I tried that things didn't quite work out.
I do have an external backup drive, which also got corrupted as I tried loading the Adobe Illustrator CS2 on that disk too. Dumb I know...
So... anyone know what 'error 13' means?
Is 'error 13' the Mac equivalent of the Windows Blue Screen of Death?
Thanks for any input...

Hello Pawel,
I have looked over the service request you mentioned about acquiring 2 PCIe-6537 at 20MHz sampling rate on all 32 lines. In order to narrow down this issue, I think it would be best to try only acquire from both cards without doing any triggerring etc. Also when performing this test, I would only want to acquire from 8 channels on both cards to see if this reproduces it. If this works, we can slowly add more elements to narrow down what the issue is and make us more effective to solve the problem.
I also wanted to ask if you have tried this setup on another machine and if it worked.
Along with this, have you tried to create two Digital Tasks in MAX and try to acquire for the same amount of time to see if the issue reoccurs here? This would tell us if this problem is connected to the driver/computer or LabVIEW.
Jim St
National Instruments
RF Product Support Engineer

Windows Vista Crashing When Ipod is Plugged In. Blue Screen of Death?

A week ago, my computer suddenly started to reboot whenever I plugged my 5th generation 80 gig Ipod in to sync. A blue screen will pop up, and automatically restart.
I do not believe this is the blue screen of death that appeared 2 months ago. I have upgraded to Itunes 8.0.1 when it was first released, and I had no problems until a week ago. I haven't heard of anyone receiving the blue screen of death since the update to Itunes 8 was released.
I have also lost all of my music from my Ipod, so I am anxious to figure this out.
Here is what the blue screen (certain passages paraphrased, the specifics were copied directly):
A problem has been detected and windows has shut down to prevent damage to your computer.
BADPOOLHEADER
If this is the firs time you've seen this stop error screen, restart yoru computer. If this screen appears again, follow these steps:
Make sure all hardware and software is properly installed
If it continues, disable/remove any newly installed hardware and software. Disable BIOS memory options such as caching or shawoding. If you need to use safe mode to remove or disable components, restart your computer, press F8 for Advanced Sartup options, then select safe mode.
Technical information:
*STOR: 0x00000019 (0x00000020, 0xB7C4CE50, 0Xb7C4CE68, 0x0A030203)
/end blue screen
Any help you have would be greatly appreciated!

Have you tried the troubleshooting advice in this article?
http://support.apple.com/kb/TS1502
Was a file name mentioned in the stop message? usually something.sys That can be a clue to the problem is the Apple advice doesn't help.

Blue Screen of death - now can't load Windows (even in safe mode)

Last night laptop (Satellite L500 19Z; Win 7 64 bit) crashed whilst playing CIV4. Got a blue screen of death; before I had chance to read any of the error messages on it the machine rebooted.
It loaded windows in safe mode fine then, and informed me as it had loaded safe mode OK the problem will be related to some recently installed software and I should uninstall programs I'd installed until it would load normally. As it was late last night I shut down and thought I'd sort it in the morning (in retrospect this may have been a mistake ....).
Today, when the machine tries to boot up it attempts a Startup Repair; unfortunately this fails every time and it says "Startup repair has tried several times but still cannot detemine the cause of the problem"
I looked at the log it produces but it passes all the individual tests.
I also can't access the advanced options for system recovery & support, which appears on the Startup Repair dialog box as it demands I be logged in, which apparently I'm not (presumably as the machine never got to the windows login screen before trying the startup repair). The error message reads "you must be logged in to access system recovery options. If you are having trouble logging in please contact your computer administrator for assistance. please click OK to restart the computer."
I've had a go at booting into the various advanced options (safe mode, safe mode with command prompt etc. but the outcome is the same).
I also tried the Repair your Computer option from the advanced boot options screen, but after the screen where it asks you to choose the language and keyboard, I get the same login error mentioned above.
Is there a way to repair or even run the hard disk based windows recovery (haven't got the recovery DVD with me as I'm away from home for a couple weeks) without logging into windows? I would have expected there to be but have yet to figure out how to do it.
(there are no disks in the disk drive, no other devices attached to the laptop - I've tried it with mains power and with the battery and have not noticed any differences)
Thanks
James

Normaly the reinstall data is on a separate part on your HD, not in Windows.
The register is only used for Windows.
If it doesn't work you can always try to reinstall from a DVD later.
It does mean all your data on C:\ will be gone. If you can hook your HD on an other PC you can try to safe your work with a recover prog.

Blue screen of death (not iWork's problem) on 5s

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